AI Indexes
GTM AI Index
Index › Research › Buyer segments · October 2026 Edition
Buyer segments · October 2026 Edition

In 102 of 112 categories, the product the models put first changes with the size of the company asking.

Every category is asked on behalf of three buyers: a small B2B company, a mid-market B2B company, an enterprise B2B company. Each buyer gets its own standing, computed within its segment and never pooled. This page reads the 112 standings side by side: ten categories have one leader for every buyer, sixty-four change leader once across the three, and thirty-eight have a different leader for each.

How often the leader changes

10one leader for every buyer
64the leader changes once across the three
38a different leader for each buyer

A product leads somewhere in 214 cases across the 112 categories; 138 of those products lead in exactly one segment of one category and nowhere else. The public standing on each category page is the mid-market one; the other segments are one link away on every category page and are never added to it.

What this measures is the answer, not the buyer: the same models, asked the same six ways, told a different company size. Whether that reflects the products or the models' reading of them is not something the index can say.

Every category, every buyer

The leader and its share of first choices in each segment. A share is within its own segment: fourteen models, six framings, eighty-four answers.
CategorySmall businessMid-marketEnterprise
Address verification Smarty 67% Smarty 47% Smarty 30%one leader
Brand protection Red Points 37% Red Points 40% Red Points 51%one leader
BI & dashboards Microsoft Power BI 37% Microsoft Power BI 52% Microsoft Power BI 58%one leader
Warehouse & ETL Hightouch 41% Hightouch 40% Hightouch 43%one leader
Email signatures Exclaimer 26% Exclaimer 33% Exclaimer 59%one leader
Field sales Badger Maps 44% Badger Maps 38% Badger Maps 19%one leader
Scheduling Calendly 59% Calendly 36% Calendly 46%one leader
Proposals PandaDoc 67% PandaDoc 65% PandaDoc 19%one leader
Sales gamification Spinify 51% Spinify 31% Spinify 38%one leader
Video hosting Wistia 55% Wistia 51% Wistia 32%one leader
AI SDR Apollo.io 32% Apollo.io 24% Artisan Ava 22%two leaders
AI marketing agents HubSpot Breeze 12% HubSpot Breeze 24% Salesforce Agentforce Marketing 13%two leaders
AI visibility Otterly 31% Otterly 20% Profound 55%two leaders
AI voice agents Retell AI 20% Retell AI 27% PolyAI 21%two leaders
Affiliate PartnerStack 25% PartnerStack 49% impact.com 38%two leaders
Attribution & MMM Dreamdata 26% Dreamdata 27% Rockerbox 15%two leaders
Audience insights SparkToro 24% SparkToro 19% GWI 22%two leaders
Audio advertising AudioGo 49% AudioGo 34% StackAdapt 17%two leaders
Intent data Apollo.io 65% Apollo.io 27% 6sense 44%two leaders
CRM HubSpot CRM 44% HubSpot CRM 59% Salesforce Sales Cloud 65%two leaders
CRM data quality Insycle 39% Insycle 43% DemandTools 33%two leaders
Call tracking CallRail 73% CallRail 43% Invoca 62%two leaders
Support chatbots Tidio 38% Intercom Fin AI Agent 41% Intercom Fin AI Agent 24%two leaders
Click fraud protection ClickCease 54% ClickCease 36% Lunio 39%two leaders
Client onboarding Dock 18% Rocketlane 47% Rocketlane 41%two leaders
Competitive intel Kompyte 26% Kompyte 38% Crayon 44%two leaders
Contact center QA EvaluAgent 19% EvaluAgent 28% MaestroQA 15%two leaders
Content marketing HubSpot Content Hub 31% HubSpot Content Hub 33% Contently 15%two leaders
CLM PandaDoc 43% PandaDoc 23% Icertis Contract Intelligence 21%two leaders
Conversational mktg Tidio 33% Tidio 13% Qualified 44%two leaders
CDP Segment 35% Segment 49% Salesforce Data Cloud 34%two leaders
Helpdesk Freshdesk 31% Zendesk Support Suite 31% Zendesk Support Suite 49%two leaders
Data clean rooms AWS Clean Rooms 26% Snowflake Data Clean Rooms 19% Snowflake Data Clean Rooms 38%two leaders
Enrichment Apollo.io 77% Apollo.io 73% ZoomInfo 62%two leaders
DMP Segment 28% Segment 37% Salesforce Data Cloud 21%two leaders
Direct mail & gifting Goody 30% Sendoso 25% Sendoso 44%two leaders
Ecommerce marketing HubSpot Marketing Hub 28% HubSpot Marketing Hub 38% Salesforce Marketing Cloud 15%two leaders
Ecommerce Shopify 45% BigCommerce B2B Edition 47% Shopify 31%two leaders
Email deliverability GlockApps 24% GlockApps 34% Validity Everest 45%two leaders
Email marketing ActiveCampaign 25% HubSpot Marketing Hub 35% HubSpot Marketing Hub 29%two leaders
Email verification Bouncer 27% ZeroBounce 42% ZeroBounce 50%two leaders
Employee advocacy EveryoneSocial 15% DSMN8 21% EveryoneSocial 42%two leaders
Event lead capture Blinq 21% Blinq 23% iCapture 23%two leaders
Experimentation VWO 36% VWO 27% Optimizely CMS 46%two leaders
In-app messaging Intercom 22% Intercom 21% Pendo 15%two leaders
Influencer Favikon 43% Favikon 23% CreatorIQ 47%two leaders
Knowledge base Notion 41% Notion 21% Zendesk Guide 28%two leaders
Local listings BrightLocal 46% BrightLocal 33% Yext 69%two leaders
Loyalty Smile.io 30% Smile.io 26% Influitive AdvocateHub 29%two leaders
Market intelligence Apollo.io 31% Apollo.io 17% ZoomInfo 25%two leaders
Mobile & push OneSignal 67% OneSignal 45% Braze 49%two leaders
Order management Zoho Inventory 40% Zoho Inventory 25% IBM Sterling Order Management 44%two leaders
PRM PartnerPortal.io 34% PartnerPortal.io 22% Impartner PRM 45%two leaders
Pricing optimization Prisync 46% Pricefx 53% Pricefx 38%two leaders
Direct mail Postalytics 53% Postalytics 44% Lob 43%two leaders
Product analytics PostHog 50% Amplitude Analytics 34% Amplitude Analytics 56%two leaders
PIM Plytix 84% Plytix 34% Inriver PIM 27%two leaders
Programmatic StackAdapt 43% StackAdapt 48% The Trade Desk 39%two leaders
Retail media Amazon Ads 38% Amazon Ads 33% Skai 30%two leaders
Proximity Radar 11% Foursquare Proximity 15% Radar 18%two leaders
Revenue intel HubSpot Sales Hub 30% Clari Copilot 28% Clari Copilot 66%two leaders
Reviews NiceJob 15% Birdeye 18% Birdeye 26%two leaders
Sales coaching HubSpot Sales Hub 12% MindTickle 24% MindTickle 46%two leaders
Sales enablement HubSpot Sales Hub 61% HubSpot Sales Hub 29% Seismic 58%two leaders
Sales engagement Apollo.io 51% Apollo.io 35% Outreach 57%two leaders
Sales intel Apollo.io 87% Apollo.io 73% ZoomInfo 67%two leaders
Paid ads Google Ads 15% Google Ads 13% Skai 44%two leaders
Session replay Microsoft Clarity 70% Microsoft Clarity 33% Fullstory 28%two leaders
Social media Buffer 51% Sprout Social 30% Sprout Social 26%two leaders
Tag management Google Tag Manager 100% Google Tag Manager 81% Tealium iQ Tag Management 49%two leaders
Web analytics Google Analytics 4 52% Google Analytics 4 57% Adobe Analytics 41%two leaders
Webinars Livestorm 32% Livestorm 25% ON24 35%two leaders
Website governance UserWay 19% Siteimprove 25% Siteimprove 62%two leaders
Automation & iPaaS Make 44% Workato 28% Workato 42%two leaders
ABM HubSpot Marketing Hub 39% AdRoll ABM 53% Demandbase 51%three leaders
App store optimization Appfigures 27% AppTweak 39% Sensor Tower 47%three leaders
Billing Stripe Billing 45% Chargebee 60% Zuora 55%three leaders
CPQ PandaDoc 45% DealHub 57% Salesforce Revenue Cloud 49%three leaders
Channel marketing PartnerStack 15% Channelscaler 10% Impartner PRM 25%three leaders
Community Circle 43% Bettermode 29% Higher Logic Vanilla 29%three leaders
Consent CookieYes 46% Osano 31% OneTrust 63%three leaders
Contact center Aircall 23% Five9 18% Genesys Cloud CX 55%three leaders
Marketing CMS WordPress 38% HubSpot Content Hub 42% Adobe Experience Manager 22%three leaders
Conversation intel Fireflies.ai 32% Avoma 41% Gong 69%three leaders
Creative automation Canva 24% Bannerflow 19% Celtra 38%three leaders
Customer education TalentLMS 49% LearnUpon 26% Skilljar 31%three leaders
Feedback Google Forms 17% CustomerGauge 24% Qualtrics CustomerXM 41%three leaders
Customer intel HubSpot CRM 24% Amplitude 18% Adobe Customer Journey Analytics 13%three leaders
Customer success Custify 44% ChurnZero 42% Gainsight Customer Success 69%three leaders
Digital adoption UserGuiding 56% Userpilot 30% Whatfix 36%three leaders
DAM Filecamp 33% Canto 45% Bynder 48%three leaders
Sales rooms Aligned 41% Dock 29% Trumpet 20%three leaders
Ecommerce search Doofinder 32% Algolia 25% Coveo 26%three leaders
Event management Zoho Backstage 19% Bizzabo 28% Cvent Event Marketing & Management 49%three leaders
Identity FullContact 10% Hightouch Adaptive Identity Resolution 12% Salesforce Data Cloud 17%three leaders
Interactive demos Supademo 47% Storylane 31% Reprise 17%three leaders
Landing pages Leadpages 19% Unbounce 30% Instapage 49%three leaders
Lead routing HubSpot CRM 27% LeadAngel 26% LeanData 64%three leaders
Marketing automation ActiveCampaign 39% HubSpot Marketing Hub 63% Adobe Marketo Engage 53%three leaders
Marketing resource mgt monday.com Work Management 27% Wrike for Marketing 24% Aprimo 36%three leaders
Mobile apps OneSignal 31% Customer.io 17% Braze 50%three leaders
Native ads MGID 29% StackAdapt 41% LinkedIn Sponsored Content 20%three leaders
PR Brand24 32% Muck Rack 30% Meltwater 46%three leaders
RFP response PandaDoc 33% Loopio 25% Responsive 56%three leaders
Referrals Referral Rock 21% PartnerStack 22% Impartner PRM 22%three leaders
SEO Surfer SEO 20% Semrush 21% Conductor 40%three leaders
SMS & WhatsApp SimpleTexting 21% Customer.io 17% Braze 24%three leaders
Commissions QuotaPath 47% CaptivateIQ 25% Xactly Incent 28%three leaders
Dialers JustCall 37% CloudTalk 22% Five9 16%three leaders
Territory planning QuotaPath 24% CaptivateIQ Planning 36% Anaplan Territory & Quota Planning 32%three leaders
Value selling The ROI Shop 13% Minoa 21% Mediafly 20%three leaders
Video ads YouTube Ads 15% StackAdapt 32% LinkedIn Video Ads 14%three leaders

Cite this

GTM AI Recommendation Index, October 2026 Edition: buyer segments. gtm-ai-index.com/research/buyer-size/. Published under CC BY 4.0. Every figure on this page is computed from the published edition and changes with it; the edition and its date are the citation.

The output is the models' output. Nothing here says the models can be steered, and nothing here is a recommendation by the index.