Contact center quality assurance
Asked as “contact center quality assurance tool”, and as “support QA and conversation review platform”, on behalf of a mid-market B2B company. 50 first choices recorded across the direct, paraphrase, budget and scale prompts, fourteen models each. Added to the October 2026 Edition on October 4, 2026; its answers are read by the distilled judge (ai-indexes-judge-qwen3-14b-run3), not the claude-opus-5 judge of the earlier categories: how the two compare.
Standing · first-choice share
28%
Contested · Scorebuddy 18%
28EvaluAgent18Scorebuddy14Zendesk QA40others
28% of first choices, contested.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.
The standing
Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all fourteen models, for a mid-market B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrantSince September 2026
Show the two products at 0%, ordered by negative rate
12
NICE CXone Quality Management0%20%20accepted challengernewNew since September 2026: not ranked then, 0% now.
NICE CXone Quality Management0%20%20accepted challengernewNew since September 2026: not ranked then, 0% now.The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its product page.
For buyers
All twenty-eight head-to-head pages: the top eight products, each against each
EvaluAgent vs CloudTalkEvaluAgent vs MaestroQAEvaluAgent vs PlayvoxEvaluAgent vs Level AIScorebuddy vs Zendesk QAScorebuddy vs Playvox QMScorebuddy vs CloudTalkScorebuddy vs MaestroQAScorebuddy vs PlayvoxScorebuddy vs Level AIZendesk QA vs Playvox QMZendesk QA vs CloudTalkZendesk QA vs MaestroQAZendesk QA vs PlayvoxZendesk QA vs Level AIPlayvox QM vs CloudTalkPlayvox QM vs MaestroQAPlayvox QM vs PlayvoxPlayvox QM vs Level AICloudTalk vs MaestroQACloudTalk vs PlayvoxCloudTalk vs Level AIMaestroQA vs PlayvoxMaestroQA vs Level AIPlayvox vs Level AI
Recommended versus criticized
Every product with at least 10 labels here, on both axes. The 30% line names a quadrant, not the verdict above: that one needs more than 40%.
Criticized challengerCriticized default
Negative label rate →
01S02
03P04
05
06P07
08
09
10
1112
13Accepted challengerEndorsed leader
0%First-choice share → · lines at 30% share and 25% negative40%
Key
01EvaluAgent28%
EvaluAgent28%02Scorebuddy18%
03Zendesk QA14%
Zendesk QA14%04Playvox QM6%
05CloudTalk4%
CloudTalk4%06MaestroQA4%
MaestroQA4%07Playvox2%
08Level AI2%
Level AI2%09Observe.AI2%
Observe.AI2%10Balto2%
Balto2%11ScorebuddyCX2%
ScorebuddyCX2%12NICE CXone Quality Management0%
NICE CXone Quality Management0%13Talkdesk0%
Talkdesk0%What they warned about
Two of fourteen models held their first choice under the paraphrase. Claude Haiku 4.5, GPT-5.4 mini, Perplexity Sonar, Grok 4.1 Fast, Mistral Small, DeepSeek V4 Flash, Qwen 3.7 Flash, Kimi K2, GLM 4.7 FlashX, MiniMax M2.5, GPT-6 Luna and Muse Glimmer 30B changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
NICE CXone Quality Management20%
4 of 20 labels negative · 4 of 14 models
“NICE CXone's QA is one module within a massive platform, so teams needing specialized QA may find it less focused” Claude Haiku 4.5, negative prompt
Observe.AI20%
4 of 20 labels negative · 4 of 14 models
“Observe.AI users report that transcription and comprehension accuracy drop in noisy or complex environments” Claude Haiku 4.5, negative prompt
MaestroQA19%
4 of 21 labels negative · 3 of 14 models · 1 hard negative
“**Avoid MaestroQA** unless you need screen capture for compliance or have enterprise-level budgets” Kimi K2, direct prompt
CallMiner Eureka43%
3 of 7 labels negative · 3 of 14 models
“better for deep conversation intelligence and analytics at the cost of more complexity” GPT-5.4 mini, direct prompt
What they cite
Citations exist only for the models that return a source list: fourteen of the fourteen in this edition, and all six flagship models on the expanded tier.
Sites the answers cite
81 of 84 answers in this category came back with a source list, from 14 of 14 models: citations where the model returns them, or the search results it consulted. 1038 links across 199 sites, every framing counted. Ranked by the number of answers carrying the site or page. None of the 252 answers across every segment cited this index's own page for the category.
58 answers · 64 citations · 14 models
vendor site · Guideflow49 answers · 49 citations · 11 models
vendor site · CloudTalk47 answers · 56 citations · 12 models
38 answers · 61 citations · 12 models
vendor site · Voxjar28 answers · 34 citations · 10 models
vendor site · Dialpad26 answers · 26 citations · 10 models
26 answers · 26 citations · 12 models
vendor site · GetApp22 answers · 26 citations · 10 models
21 answers · 32 citations · 9 models
vendor site · Solidroad21 answers · 21 citations · 12 models
vendor site · Balto20 answers · 27 citations · 8 models
vendor site · AmplifAI17 answers · 18 citations · 9 models
Pages the answers cite
The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.
53 answers · 14 models
48 answers · 11 models
44 answers · 12 models
28 answers · 10 models
26 answers · 12 models
25 answers · 10 models
23 answers · 11 models
16 answers · 8 models
16 answers · 9 models
15 answers · 6 models
Search against answers
Each company's standing in the answers beside its site's footprint in Google search, one row a site: the products the models named on it with their shares, and the share they add up to; monthly searches on Google, and DataForSEO's estimate of AI search demand (modeled from search signals, directional, not a count of queries to any assistant), for the most-searched of the company's and its products' names (the name is in each row's hover text); estimated monthly organic visits to the site; and its best position in Google's top ten for “best contact center quality assurance tool”, “contact center quality assurance tool”. US estimates from DataForSEO and Google's Ads Transparency Center. A small company's site, or a mid-sized company's site for its flagship, is marked company; a product on a large parent's site (Google, Microsoft) has no site figures. A column with no figures for this category is left out, and an empty cell means none were seen, not none exist. Two measurements side by side: neither is read as the cause of the other.
| Company and products | Share | Own site cited | Name searches, Google | AI search demand, est. | Organic visits | Paid search a month, est. | Google ads, last 30 days | Best Google position |
|---|---|---|---|---|---|---|---|---|
| EvaluAgent evaluagent.com | 28% | 109 | 170 | 3 | 326 | 11 | ||
| Scorebuddy | 18% | 390 | 4 | |||||
| Zendesk zendesk.com Zendesk QA 14% | 14% | 84 | 74,000 | 3,566 | 5,365,445 company | $16,181 | 63 | 7 |
| Playvox QM | 6% | 0 | ||||||
| CloudTalk cloudtalk.io | 4% | 358 | 2,900 | 62 | 95,515 | $1,909 | 119 | |
| MaestroQA maestroqa.com | 4% | 51 | 880 | 4 | 575 | |||
| Dialpad dialpad.com | 4% | 121 | 40,500 | 905 | 6,588,510 | $1,842 | 120 | 9 |
| Playvox | 2% | 590 | 1 | |||||
| Level AI thelevel.ai | 2% | 35 | 2,900 | 1,093 | 16,640 | 46 | 7 | |
| Observe.AI observe.ai | 2% | 80 | 2,400 | 73 | 4,841 | 3 |
Google's top ten for the two searches hold 15 sites; 4 of them are among the sites the models cited here (amplifai.com, dialpad.com, g2.com, thecxlead.com). The first result for “best contact center quality assurance tool” is thecxlead.com.
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.ShowHide
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ShowHideModelDirect“What is the best contact center quality assurance tool for a mid-market B2B company?”Paraphrase“Which support QA and conversation review platform would you recommend to a mid-sized B2B company?”Comparative“What are the top contact center quality assurance tools and how do they differ?”Budget-constrained“What is the best contact center quality assurance tool for a company with a limited budget?”Scale-constrained“We are a 500 person company evaluating a contact center quality assurance tool. What should we look at?”Negative“Which contact center quality assurance tools should I avoid or be cautious about?”
Claude Haiku 4.5ScorebuddyIrisAgentChangedno first choiceEvaluAgentagainst: VICIdialno first choiceagainst: AmplifAI, Balto AI, MaestroQA, NICE CXone Quality Management, Observe.AI
Four alternatives
Convin, EvaluAgent, Gong, Level AIThree alternatives
BlueTweak, MaestroQA, Zendesk QAThree alternatives
CloudTalk, Squaretalk, Zendesk QAGPT-5.4 miniLevel AIagainst: CallMiner EurekaMaestroQAChangedno first choiceSuccessKPIagainst: ScorebuddyCXno first choiceagainst: Observe.AI
Three alternatives
Calabrio ONE, Scorebuddy, Zendesk QATwo alternatives
Sense, ZendeskEight alternatives
EvaluAgent, MaestroQA, NICE CXone Quality Management, SQM CX Quality / my.SQM Auto QA, Salesforce Service Cloud, ScorebuddyCX, Talkdesk Quality Management, Verint Quality ManagementOne alternative
EvaluAgentGemini 3.5 FlashZendesk QAZendesk QAHeldZendesk QACYF Qualityno first choiceagainst: MaestroQA, Rippitnothing named
Three alternatives
EvaluAgent, Level AI, MaestroQAThree alternatives
EvaluAgent, MaestroQA, PylonSix alternatives
Cresta, NICE CXone Quality Management, Observe.AI, Rippit, ScorebuddyCX, Verint Quality ManagementFour alternatives
CloudTalk, Notion, Voxjar, Zendesk QAEight alternatives
Cresta, EvaluAgent, Kaizo, Observe.AI, Salesforce Service Cloud, Scorebuddy, Voxjar, Zendesk QAPerplexity SonarScorebuddyZendesk QAChangedSalesforce Service CloudZendesk QAno first choicenothing named
Four alternatives
AmplifAI, Balto, EvaluAgent, Level AITwo alternatives
Level AI, TalkdeskSix alternatives
Balto, Convin, Genesys Cloud CX, NICE CXone Quality Management, ScorebuddyCX, TalkdeskThree alternatives
CloudTalk QA, EvaluAgent, ScorebuddyGrok 4.1 FastEvaluAgent, ScorebuddyScorebuddyChangedagainst: GongScorebuddyCXScorebuddyagainst: VICIdialno first choicenothing named
Three alternatives
Balto, Talkdesk QM, Zendesk QATwo alternatives
EvaluAgent, Observe.AIEleven alternatives
Balto, EvaluAgent, Five9 Quality Management, Genesys Cloud CX, Level AI, MaestroQA, Oversai, Playvox, Salesforce Service Cloud, Solidroad, mySQMFour alternatives
CloudTalk, Dialpad, EvaluAgent, Zendesk QAFive alternatives
CloudTalk, Dialpad, NICE CXone Quality Management, Playvox, ScorebuddyMistral SmallEvaluAgent, Scorebuddyeesel AIChangedDialpad, NICE CXone Quality ManagementEvaluAgentno first choicenothing named
One alternative
TalkdeskTwo alternatives
EvaluAgent, ScorebuddyFive alternatives
Klaus, MaestroQA, Observe.AI, Playvox QM, SolidroadDeepSeek V4 FlashEvaluAgentZendesk QAChangedLevel AIPlayvox QMno first choiceagainst: EvaluAgent, Genesys Cloud CX, Kaizo, NICE CXone Quality Management, Observe.AI, Salesforce Service Cloud, ScorebuddyCX, Zendesk QA
Five alternatives
AmplifAI, Observe.AI, Scorebuddy, Talkdesk, Zendesk QAThree alternatives
MaestroQA, Playvox, ScorebuddySix alternatives
Balto, EvaluAgent, MaestroQA, NICE CXone Quality Management, Observe.AI, PlayvoxThree alternatives
CloudTalk, EvaluAgent, VereQuestLlama 4 MaverickEvaluAgentEvaluAgentHeldno first choiceno first choiceno first choicenothing named
Two alternatives
GetApp, ScorebuddyThree alternatives
Playvox QM, Zendesk QA, eesel AIQwen 3.7 FlashCallMiner EurekaMaestroQAChangedNICE CXone Quality Management, Verint Quality ManagementEvaluAgent, Playvox QMagainst: NICE CXone Quality Management, Verint Quality Managementno first choicenothing named
Four alternatives
Five9 Agent Connect, MaestroQA, NICE CXone Quality Management, PlayvoxTwo alternatives
Voxjar, Zendesk QAThree alternatives
Genesys Cloud Quality Management, Observe.AI, Talkdesk Quality ManagementNine alternatives
8x8, Balto AI, Five9 Quality Management, Freshdesk, OMniLeads, RingCentral Events, ScorebuddyCX, Vocalink, ZendeskKimi K2EvaluAgentagainst: MaestroQAPlayvox, ScorebuddyChangedagainst: MaestroQAMaestroQAagainst: CallMiner EurekaCloudTalkno first choiceagainst: Scorebuddy
Three alternatives
Playvox, ScorebuddyCX, Zendesk QATwo alternatives
EvaluAgent, KlausSix alternatives
Balto, Level AI, Observe.AI, Playvox, Scorebuddy, SolidroadFour alternatives
EvaluAgent, Playvox QM, Voxjar, Zendesk QAGLM 4.7 FlashXAmplifAI, BaltoEvaluAgent, Playvox QMChangedno first choiceEvaluAgent, ScorebuddyCXno first choicenothing named
Three alternatives
EvaluAgent, Playvox QM, ScorebuddySix alternatives
CloudTalk QA, Dialpad QA, Klaus, Level AI, Scorebuddy, Talkdesk Interaction AnalyticsOne alternative
Zendesk QAMiniMax M2.5ScorebuddyEvaluAgentChangedno first choiceDialpadno first choicenothing named
Three alternatives
EvaluAgent, Voxjar, Zendesk QAOne alternative
CloudTalkFour alternatives
CloudTalk, EvaluAgent, LiveAgent, PlayvoxGPT-6 LunaEvaluAgentZendesk QAChangedno first choiceEvaluAgentno first choiceagainst: EvaluAgent, Genesys Cloud CX, Mitel MiContact Center Business, Salesforce/Agentforce Service, ScorebuddyCX, Verint Automated Quality Management
Two alternatives
CallMiner Eureka, NICE CXone Quality ManagementTwo alternatives
Intercom, MaestroQANine alternatives
Balto, Calabrio ONE, CallMiner Eureka, Five9 Quality Management, Genesys Cloud Quality Assurance, NICE CXone Quality Management, Observe.AI, Rippit, Verint Quality ManagementOne alternative
ZendeskMuse Glimmer 30BObserve.AI, Zendesk QAScorebuddyChangedagainst: Balto, Observe.AINICE CXone Quality ManagementCloudTalk, Dialpadno first choiceagainst: CallMiner Eureka, NICE CXone Quality Management, Verint Quality Management
Three alternatives
EvaluAgent, Playvox, ScorebuddyOne alternative
Zendesk QAFour alternatives
Five9 Quality Management, Genesys Cloud Quality Management, Talkdesk Quality Management, Verint Quality ManagementThree alternatives
EvaluAgent, Kayako, Playvox QMBold is the first choiceAlternatives are counted; the count opens them.What the answer argued against
The record
One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency. Full answer text is in the free responses file. Download the record
Eighty-four rows: every prompt, every model, every answer.
| Prompt | Model | Version string | Time (UTC) | Searched | Sources | Latency |
|---|---|---|---|---|---|---|
| Direct recommendation | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-04 23:16 | yes | 9 | 8 s |
| Direct recommendation | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-04 23:56 | yes | 3 | 5 s |
| Direct recommendation | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-04 22:19 | yes | 10 | 26 s |
| Direct recommendation | Perplexity Sonar | sonar | 2026-10-05 00:23 | yes | 16 | 3 s |
| Direct recommendation | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-05 00:58 | yes | 19 | 9 s |
| Direct recommendation | Mistral Small | mistral/mistral-small via mistral | 2026-10-04 22:32 | yes | 6 | 5 s |
| Direct recommendation | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-05 00:21 | yes | 20 | 61 s |
| Direct recommendation | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-04 22:43 | yes | 5 | 2 s |
| Direct recommendation | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-05 00:20 | no | 0 | 23 s |
| Direct recommendation | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-05 00:04 | yes | 17 | 33 s |
| Direct recommendation | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-04 22:44 | yes | 14 | 21 s |
| Direct recommendation | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-05 00:52 | yes | 13 | 22 s |
| Direct recommendation | GPT-6 Luna | gpt-6-luna | 2026-10-05 00:54 | yes | 3 | 15 s |
| Direct recommendation | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-04 23:11 | yes | 20 | 24 s |
| Paraphrase | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-04 22:14 | yes | 9 | 9 s |
| Paraphrase | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-04 22:34 | yes | 3 | 5 s |
| Paraphrase | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-04 22:23 | yes | 13 | 27 s |
| Paraphrase | Perplexity Sonar | sonar | 2026-10-04 23:12 | yes | 18 | 2 s |
| Paraphrase | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-04 22:19 | yes | 24 | 10 s |
| Paraphrase | Mistral Small | mistral/mistral-small via mistral | 2026-10-04 23:04 | yes | 5 | 3 s |
| Paraphrase | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-04 23:01 | yes | 21 | 28 s |
| Paraphrase | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-05 00:22 | yes | 5 | 3 s |
| Paraphrase | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-05 00:02 | yes | 13 | 34 s |
| Paraphrase | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-04 23:28 | yes | 9 | 15 s |
| Paraphrase | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-04 23:25 | yes | 15 | 85 s |
| Paraphrase | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-04 22:57 | yes | 8 | 28 s |
| Paraphrase | GPT-6 Luna | gpt-6-luna | 2026-10-05 00:18 | yes | 3 | 17 s |
| Paraphrase | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-04 22:27 | yes | 22 | 23 s |
| Comparative | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-04 22:29 | yes | 9 | 10 s |
| Comparative | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-05 00:22 | yes | 5 | 11 s |
| Comparative | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-05 00:24 | yes | 29 | 27 s |
| Comparative | Perplexity Sonar | sonar | 2026-10-05 00:47 | yes | 17 | 4 s |
| Comparative | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-05 00:10 | yes | 17 | 11 s |
| Comparative | Mistral Small | mistral/mistral-small via mistral | 2026-10-04 22:20 | yes | 10 | 9 s |
| Comparative | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-05 01:00 | yes | 24 | 39 s |
| Comparative | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-04 23:53 | yes | 5 | 2 s |
| Comparative | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-05 00:14 | yes | 10 | 23 s |
| Comparative | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-05 00:18 | yes | 15 | 25 s |
| Comparative | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-04 23:11 | yes | 22 | 34 s |
| Comparative | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-04 22:29 | yes | 15 | 24 s |
| Comparative | GPT-6 Luna | gpt-6-luna | 2026-10-04 23:06 | yes | 9 | 22 s |
| Comparative | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-04 23:29 | yes | 23 | 33 s |
| Budget constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-04 23:00 | yes | 14 | 8 s |
| Budget constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-05 00:56 | yes | 2 | 4 s |
| Budget constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-05 00:58 | yes | 11 | 19 s |
| Budget constrained | Perplexity Sonar | sonar | 2026-10-04 22:55 | yes | 12 | 2 s |
| Budget constrained | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-04 22:42 | yes | 20 | 10 s |
| Budget constrained | Mistral Small | mistral/mistral-small via mistral | 2026-10-04 23:56 | yes | 9 | 5 s |
| Budget constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-04 23:00 | yes | 24 | 34 s |
| Budget constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-05 01:00 | yes | 5 | 2 s |
| Budget constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-04 23:10 | yes | 10 | 22 s |
| Budget constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-04 22:16 | yes | 14 | 19 s |
| Budget constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-04 23:35 | yes | 22 | 39 s |
| Budget constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-04 22:12 | yes | 12 | 25 s |
| Budget constrained | GPT-6 Luna | gpt-6-luna | 2026-10-05 00:58 | yes | 2 | 17 s |
| Budget constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-05 00:17 | yes | 13 | 14 s |
| Scale constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-04 23:17 | yes | 16 | 14 s |
| Scale constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-04 23:56 | no | 0 | 12 s |
| Scale constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-05 00:36 | yes | 16 | 35 s |
| Scale constrained | Perplexity Sonar | sonar | 2026-10-05 00:48 | yes | 19 | 4 s |
| Scale constrained | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-04 23:03 | yes | 10 | 7 s |
| Scale constrained | Mistral Small | mistral/mistral-small via mistral | 2026-10-05 00:12 | no | 0 | 11 s |
| Scale constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-05 00:58 | yes | 15 | 66 s |
| Scale constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-05 00:38 | yes | 5 | 3 s |
| Scale constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-05 00:14 | yes | 10 | 36 s |
| Scale constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-04 23:45 | yes | 14 | 52 s |
| Scale constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-05 00:09 | yes | 14 | 42 s |
| Scale constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-05 00:45 | yes | 5 | 20 s |
| Scale constrained | GPT-6 Luna | gpt-6-luna | 2026-10-05 00:30 | yes | 3 | 20 s |
| Scale constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-05 00:13 | yes | 14 | 17 s |
| Negative framing | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-04 23:56 | yes | 19 | 11 s |
| Negative framing | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-04 22:20 | yes | 4 | 6 s |
| Negative framing | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-04 22:52 | yes | 22 | 27 s |
| Negative framing | Perplexity Sonar | sonar | 2026-10-04 23:49 | yes | 19 | 3 s |
| Negative framing | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-05 00:24 | yes | 22 | 9 s |
| Negative framing | Mistral Small | mistral/mistral-small via mistral | 2026-10-05 00:43 | yes | 5 | 5 s |
| Negative framing | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-04 22:37 | yes | 22 | 56 s |
| Negative framing | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-04 23:02 | yes | 5 | 2 s |
| Negative framing | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-04 23:53 | yes | 5 | 23 s |
| Negative framing | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-04 22:18 | yes | 21 | 21 s |
| Negative framing | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-05 00:41 | yes | 19 | 22 s |
| Negative framing | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-05 00:42 | yes | 9 | 36 s |
| Negative framing | GPT-6 Luna | gpt-6-luna | 2026-10-05 00:08 | yes | 3 | 20 s |
| Negative framing | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-04 23:58 | yes | 19 | 22 s |
Normalization in this category
Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.
ShowHide
Category-scoped readings
Calabrio read as Calabrio ONE
Calabrio ONE read as Calabrio ONE
CallMiner read as CallMiner Eureka
CallMiner (by Thunes) read as CallMiner Eureka
Five9 read as Five9 Quality Management
Genesys read as Genesys Cloud CX
NICE read as NICE CXone Quality Management
NICE CXone read as NICE CXone Quality Management
NICE CXone (including Playvox) read as NICE CXone Quality Management
NICE CXone (with Enlighten AI) read as NICE CXone Quality Management
NiCE read as NICE CXone Quality Management
NiCE CXone read as NICE CXone Quality Management
Nice CXone read as NICE CXone Quality Management
Verint read as Verint Quality Management
Verint (including Calabrio WFM/QM) read as Verint Quality Management
Verint (including Calabrio) read as Verint Quality Management
Zendesk QA / Klaus read as Zendesk QA
Zendesk QA, formerly Klaus read as Zendesk QA
Zendesk QA/Formerly Klaus read as Zendesk QA
Unresolved, counted raw
BlueTweak
Convin Full-Stack Conversations QA
Dialpad Insights / AI Call Intelligence
Dialpad QA
EnsembleIQ
Five9 Agent Connect
FusionPBX
GOautodial
Genesys Cloud Quality Assurance
IrisAgent
Issabel
Leaptree Optimize
OMniLeads
SQM CX Quality / my.SQM Auto QA
Salesforce/Agentforce Service
Sense
Vocalink
Wazo
mySQM (Auto QA)
mySQM Auto QA
Discontinued, still offered
No shut-down product was recommended here.
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