1 category · RankedScorebuddyCX
Standing by category
| Category | Function | Share | Rank | Negative rate | Labels | Quadrant | Since September 2026 |
|---|---|---|---|---|---|---|---|
| Contact center quality assurance | Customer | 2% | 12 of 81 | 23% | 13 | accepted challenger |
Movement
By model
How each model treated ScorebuddyCX across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.ShowHide
By model
| Model | First choice | Alternative | Mention | Negative | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 1 | 0 | 1 | 2 |
| Gemini 3.5 Flash | 1 | 1 | 1 | 0 | 3 |
| Perplexity Sonar | 0 | 1 | 0 | 0 | 1 |
| Grok 4.1 Fast | 1 | 0 | 0 | 0 | 1 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 1 | 1 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 1 | 0 | 0 | 1 |
| Kimi K2 | 0 | 1 | 0 | 0 | 1 |
| GLM 4.7 FlashX | 1 | 0 | 1 | 0 | 2 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 1 | 1 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |
By framing
What the models said for it
Verbatim evidence the judge attached to positive labels.
“ScorebuddyCX (G2 Leader, #1 rated, 4.5-4.8/5) | Customizable scorecards per department, AI automation for evaluations” Grok 4.1 Fast · Contact center QA · comparative prompt · first choice
“Look for hybrid QA platforms (such as Evaluagent or ScorebuddyCX)” Gemini 3.5 Flash · Contact center QA · negative prompt · first choice
“Start with ScorebuddyCX ($24/user/month) - best trial option” GLM 4.7 FlashX · Contact center QA · budget prompt · first choice
“known for being the only major platform with a fully integrated Learning Management System (LMS)” Gemini 3.5 Flash · Contact center QA · comparative prompt · alternative
And against it
Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.
“Tools with rigid, non-customizable scorecards (e.g., ScorebuddyCX in some configurations)” DeepSeek V4 Flash · Contact center QA · negative prompt · soft negative
“but it uses custom pricing, so it may or may not fit a tight budget” GPT-5.4 mini · Contact center QA · budget prompt · soft negative
“flags slow setup and an awkward BI module for ScorebuddyCX” GPT-6 Luna · Contact center QA · negative prompt · soft negative
Named alongside
The products named in the same answers as ScorebuddyCX, over the 25 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and ScorebuddyCX was named but was not.ShowHide
Named alongside
What carried it into the answer
Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 25 of the 25 answers that named ScorebuddyCX and are not a share of its labels.
Domains cited
103 of the 103 domain citations in answers naming ScorebuddyCX came from somebody else's page.
Pages cited
Pages are listed as the models cited them.
Search and answers
scorebuddycx.com is not in Google's top ten for any of the category's searches. In the answers, ScorebuddyCX takes 2% of first choices and EvaluAgent takes 28%.ShowHide
Search and answers
In search
Google, US estimates- Searches for its name, Google
- not counted (“scorebuddycx”)
- AI search demand for its name, est.
- 0 a month
- Organic visits to its site
- about 6,767 a month
- Searches its site ranks for
- 1,688 · 72 in the top three
- Sites linking to it
- 1,730
- Paid Google search
- No ads found in the estimate; that does not mean it runs none
In answers
This edition- First choices
- 5 across its categories
- Named in
- 25 answers
- Its own site cited
- in 25 of the answers that named it
Search figures are US estimates from DataForSEO, read October 5, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.
What it publishes
ShowHide
What it publishes
ShowHide| Kind | Pages | Last 90 days | 2025-11 to 2026-10 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 483 | 11 | 2026-09-28 | Contact center QA | |
| Case study | 23 | 0 | 2026-06-18 | ||
| Glossary or explainer | 20 | 1 | 2026-07-09 | ||
| Template or tool | 9 | 0 | 2026-06-18 | ||
| Webinar or virtual event | 8 | 1 | 2026-08-05 | ||
| Report or ebook | 8 | 0 | 2026-07-06 | ||
| Comparison | 3 | 1 | 2026-10-02 | ||
| News or press | 1 | undated |
Most recent
- 2026-10-02Qa scores vs csat comparison
- 2026-09-28Human review ai qa scores blog
- 2026-09-24Trust in ai qa scores blog
- 2026-09-21Build your own qa platform blog
- 2026-09-17The ai reality check 2026 pulse report blog
- 2026-08-25Measuring vulnerable customer outcomes blog
How it is countedHide how it is counted
Every page scorebuddycx.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read October 5, 2026.
Follow ScorebuddyCX
An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.
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Claim this page
Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when ScorebuddyCX's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as ScorebuddyCX, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.
What a new claim receivesHide what a new claim receives
A new claim receives the current edition's vendor brief for ScorebuddyCX by email, built from the raw record of the edition. It shows:
- where ScorebuddyCX is named, by buyer and by framing, and which cells hold its first choices;
- the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
- its vocabulary against the segment leader's, and the pages the models cited;
- who was chosen in the answers that did not name ScorebuddyCX, and every reason the record gives;
- a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
- one page of published figures cleared to show a buyer.