Every category where a model named Genesys Cloud CX for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant
Conversational intelligence and call recording	Sales	0%	38 of 93	0%	1	under 10 labels · led by Avoma at 52%

Movement

This is the first edition on this tier, so no move can be computed for Genesys Cloud CX yet. The next is due October 1, 2026. From the next edition this section shows, per buyer segment, whether its share moved by more than the measured noise floor.

By model

How each model treated Genesys Cloud CX across every prompt where it was named for a mid-market B2B company. Twelve models, six prompts per category.

Model	Alternative	Labels
Claude Haiku 4.5	0	0
GPT-5.4 mini	0	0
Gemini 3.5 Flash	0	0
Perplexity Sonar	0	0
Grok 4.1 Fast	0	0
Mistral Small	0	0
DeepSeek V4 Flash	1	1
Llama 4 Maverick	0	0
Qwen 3.7 Flash	0	0
Kimi K2	0	0
GLM 4.7 FlashX	0	0
MiniMax M2.5	0	0

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct2 labelsNone

Paraphrase4 labelsNone

Comparative8 labels1not counted in share

Budget-constrained4 labels2

Scale-constrained0 labelsNone

Negative0 labelsNone

First choiceAlternativeMentionNegative18 labels in all, every segment counted; 2 of the 3 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“Strong for enterprises needing interaction recording + quality management” DeepSeek V4 Flash · Conversation intel · comparative prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

No model argued against it.

Named alongside

The products named in the same answers as Genesys Cloud CX, over the 18 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Genesys Cloud CX was named but was not.

ProductSame answerTook the first choice insteadHead to head

Five913 of 182Not in the top three

NICE CXone11 of 181Not in the top three

Talkdesk7 of 180Not in the top three

Orum6 of 181Not in the top three

CloudTalk6 of 180Not in the top three

Dialpad5 of 181Not in the top three

Salesloft5 of 181Not in the top three

Outreach4 of 182Not in the top three

Aloware4 of 181Not in the top three

Gong3 of 182Not in the top three

A head-to-head page exists where both products are in a category's top three. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named Genesys Cloud CX. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, four of the twelve in this edition, so these counts come from 7 of the 18 answers that named Genesys Cloud CX and are not a share of its labels.

Domains cited

aloware.com2

cloudtalk.io2

croclub.com2

g2.com2

justcall.io2

nooks.ai2

salesforce.com2

skipcall.io2

artisan.co1

bluetweak.com1

Eighteen of the eighteen domain citations in answers naming Genesys Cloud CX came from somebody else's page.

Pages cited

aloware.com/blog/the-8-best-sales-dialers2

cloudtalk.io/blog/best-ai-sales-dialer-software2

cloudtalk.io/blog/dialers-for-cold-calling2

croclub.com/tools/best-sales-dialer-software2

g2.com/categories/auto-dialer/enterprise2

skipcall.io/en/blog/best-sales-dialer-software2

aloware.com/blog/best-dialers-for-salesforce1

artisan.co/blog/the-best-ai-dialers-and-parallel-dialers1

Pages are listed as the models cited them.

The company

Genesys is the company behind Genesys Cloud CX.

Website: genesys.com
Headquarters: Daly City, United States
Founded: 1990
Employees: about 3,218

From Wikidata, fetched September 14, 2026. These describe the company, not the product's standing, and a claimed page can dispute any of them. · Wikidata · Crunchbase

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Genesys Cloud CX's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Genesys Cloud CX, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

It does not get any change to labels, shares or verdicts, any preview, or any say over which quotes appear. A verification link goes to your work email; an address at genesys.com is approved on the spot, any other address is reviewed by hand.

Your name and company appear on the claimed page, or the company alone if you ask below. A title and a LinkedIn address appear there too if you give them, and are left off if you do not. Your email address is never published.