Small business▼−15Since September 2026: 28% → 13%, −15 points. Past the 11-point floor: movement. Read over the models both editions asked.
13%from 28% in September 2026
Cleared the floor by 4 pointsRank 1 → 2 of 68
13 categories · RankedCloudTalk
358Judge labels
67First choices
31Negative labels
14 / 14Models named it
13Categories
October 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-10-05.2, every buyer segment counted.
Best standing
22% in Dialers for mid-market buyers
Rank 1 of 75 in the mid-market standingaccepted challenger
1 of 14 models made it the first choice on the direct prompt; 3% of its 32 labels there were negative.
What the models named instead of CloudTalk →By buyer segmentStrongest at mid-market.
Small business2 of 70
12%33 labels
accepted challenger
Mid-market1 of 75
22%32 labels
accepted challenger
Enterprise30 of 71
0%15 labels
criticized challenger
In dialers · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading
Standing by category
Every category where a model named CloudTalk for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.
| Category | Function | Share | Rank | Negative rate | Labels | Quadrant | Since September 2026 |
|---|---|---|---|---|---|---|---|
| Sales dialers and calling | Sales | 22% | 1 of 75 | 3% | 32 | accepted challenger | ▲+7Since September 2026: 16% → 23%, +7 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
| AI voice agents | Customer | 19% | 2 of 103 | 8% | 24 | accepted challenger | |
| Contact center platforms | Customer | 12% | 3 of 86 | 4% | 27 | accepted challenger | |
| Contact center quality assurance | Customer | 4% | 5 of 81 | 0% | 15 | accepted challenger | |
| Call tracking platforms | Marketing | 0% | 34 of 63 | 40% | 15 | criticized challenger | |
| Conversational intelligence and call recording | Sales | 0% | 13 of 91 | 0% | 12 | accepted challenger | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
| Sales coaching and training | Sales | 0% | 33 of 124 | 0% | 3 | under 10 labels · led by MindTickle at 24% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
| Conversational marketing platforms | Marketing | 0% | 45 of 87 | 0% | 2 | under 10 labels · led by Tidio at 13% | |
| Sales enablement and content | Sales | 0% | 27 of 72 | 0% | 2 | under 10 labels · led by HubSpot Sales Hub at 29% | newNew since September 2026: not ranked then, 0% now. |
| Chatbots and conversational AI for support | Customer | 0% | 77 of 114 | 0% | 1 | under 10 labels · led by Intercom Fin AI Agent at 41% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
| Customer data platforms | GTM data and infrastructure | 0% | 46 of 61 | 0% | 1 | under 10 labels · led by Segment at 49% | newNew since September 2026: not ranked then, 0% now. |
| SMS and WhatsApp marketing platforms | Marketing | 0% | 68 of 111 | 0% | 1 | under 10 labels · led by Customer.io at 17% | |
| Value selling tools | Sales | 0% | 49 of 116 | 0% | 1 | under 10 labels · led by Minoa at 21% |
Movement
Since September 2026, CloudTalk held within the floor in all thirteen categories: no change cleared 11 points.
Best category · Dialers · by segment
Mid-market▲+7Since September 2026: 16% → 23%, +7 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
23%from 16% in September 2026
Inside the floor by 4 pointsRank 2 → 1 of 72
Enterprise▼−4Since September 2026: 4% → 0%, −4 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
0%from 4% in September 2026
Inside the floor by 7 pointsRank 9 → 23 of 67
All categories · Mid-market
| Category | September 2026 | Now | Change | Reading | Rank |
|---|---|---|---|---|---|
| AI voice agents | 0% | 20% | newNew since September 2026: not ranked then, 20% now. | New this edition | Rank 2 of 103, unchanged |
| Contact center | 0% | 12% | newNew since September 2026: not ranked then, 12% now. | New this edition | Rank 3 of 86, unchanged |
| Dialers | 16% | 23% | ▲+7Since September 2026: 16% → 23%, +7 points. Inside the 11-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 2 → 1 of 75 |
| Contact center QA | 0% | 2% | newNew since September 2026: not ranked then, 2% now. | New this edition | Rank 5 of 81, unchanged |
| Call tracking | 0% | 0% | newNew since September 2026: not ranked then, 0% now. | New this edition | Rank 34 of 63, unchanged |
| Conversation intel | 0% | 0% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 12 → 13 of 91 |
| Sales coaching | 0% | 0% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 63 → 33 of 124 |
| Conversational mktg | 0% | 0% | newNew since September 2026: not ranked then, 0% now. | New this edition | Rank 45 of 87, unchanged |
| Sales enablement | 0% | 0% | newNew since September 2026: not ranked then, 0% now. | New this edition | Rank 27 of 72, unchanged |
| Support chatbots | 0% | 0% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 63 → 77 of 114 |
| CDP | 0% | 0% | newNew since September 2026: not ranked then, 0% now. | New this edition | Rank 46 of 61, unchanged |
| SMS & WhatsApp | 0% | 0% | newNew since September 2026: not ranked then, 0% now. | New this edition | Rank 68 of 111, unchanged |
| Value selling | 0% | 0% | newNew since September 2026: not ranked then, 0% now. | New this edition | Rank 49 of 116, unchanged |
Shares here are read over the models both editions asked, so they can differ by a point or two from the standing above, which counts every model in this edition.
The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured · The editions
By model
How each model treated CloudTalk across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.ShowHide
By model
How each model treated CloudTalk across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.
ShowHide| Model | First choice | Alternative | Mention | Negative | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 3 | 3 | 2 | 0 | 8 |
| GPT-5.4 mini | 2 | 1 | 0 | 0 | 3 |
| Gemini 3.5 Flash | 0 | 4 | 0 | 0 | 4 |
| Perplexity Sonar | 6 | 3 | 2 | 1 | 12 |
| Grok 4.1 Fast | 2 | 9 | 7 | 1 | 19 |
| Mistral Small | 1 | 2 | 0 | 1 | 4 |
| DeepSeek V4 Flash | 1 | 9 | 1 | 1 | 12 |
| Llama 4 Maverick | 3 | 5 | 9 | 0 | 17 |
| Qwen 3.7 Flash | 4 | 0 | 3 | 0 | 7 |
| Kimi K2 | 5 | 3 | 3 | 1 | 12 |
| GLM 4.7 FlashX | 2 | 7 | 4 | 1 | 14 |
| MiniMax M2.5 | 2 | 5 | 3 | 2 | 12 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 4 | 2 | 4 | 2 | 12 |
By framing
Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.
FramingLabels by classFirst choices
Direct71 labels28
Paraphrase62 labels19
Comparative73 labels13not counted in share
Budget-constrained77 labels16
Scale-constrained25 labels4
Negative50 labels8not counted in share
First choiceAlternativeMentionNegative358 labels in all, every segment counted; 67 of the 88 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.
What the models said for it
Verbatim evidence the judge attached to positive labels.
“CloudTalk is called an "ideal voice agent solution for SMBs and mid-market sales teams that need an all-in-one platform for sales calls, follow-ups, and analytics"” Muse Glimmer 30B · AI voice agents · direct prompt · first choice
“CloudTalk is a cloud-based contact center platform built for mid-market sales and support teams that manage high call volumes without adding overhead.” Llama 4 Maverick · Contact center · direct prompt · first choice
“CloudTalk is recommended as the best overall contact center software for mid-market sales & support teams needing AI and CRM depth” Claude Haiku 4.5 · Contact center · direct prompt · first choice
“CloudTalk is the safest default pick for a mid-market B2B team focused on outbound dialing efficiency and CRM integration.” GPT-5.4 mini · Dialers · direct prompt · first choice
And against it
Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.
“"What I'd avoid for predictable cost at scale- Aircall, JustCall, CloudTalk, RingCentral"” Muse Glimmer 30B · Dialers · negative prompt · hard negative
“Call-quality and dropped-call complaints” Muse Glimmer 30B · Call tracking · negative prompt · hard negative
“CloudTalk – ⚠️ Moderate Caution ... Recurring complaints about slow response times for urgent technical matters” Kimi K2 · Contact center · negative prompt · soft negative
“Billing disputes and auto-renewal complaints on Trustpilot ... not for standalone AI voice agent use.” DeepSeek V4 Flash · AI voice agents · negative prompt · soft negative
Named alongside
The products named in the same answers as CloudTalk, over the 358 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and CloudTalk was named but was not.ShowHide
Named alongside
The products named in the same answers as CloudTalk, over the 358 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and CloudTalk was named but was not.
ShowHideProductSame answerTook the first choice insteadHead to head
A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.
What carried it into the answer
The sites and pages cited by the answers that named CloudTalk. A fact about retrieval, not a lever on the model.
Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 358 of the 358 answers that named CloudTalk and are not a share of its labels.
Domains cited
cloudtalk.ioYour site296
g2.com139
learn.g2.com126
justcall.io125
guideflow.com112
nextiva.com89
blog.hubspot.com79
retellai.com69
aloware.com67
getvoip.com61
867 of the 1,163 domain citations in answers naming CloudTalk came from somebody else's page.
Pages cited
Pages are listed as the models cited them.
Search and answers
Where CloudTalk stands in Google search beside where it stands in the models' answers.ShowHide
Search and answers
Where CloudTalk stands in Google search beside where it stands in the models' answers.
ShowHideIn search
Google, US estimatesPosition for “sales dialer”
–
not in the top ten
Position for “best sales dialer”
3
- Searches for its name, Google
- 2,900 a month (“cloudtalk”)
- AI search demand for its name, est.
- 62 a month
- Organic visits to its site
- about 95,515 a month
- Searches its site ranks for
- 17,022 · 487 in the top three
- Sites linking to it
- 6,449
- Paid Google search
- 5 searches its ads show for, about 33 clicks and $1,909 a month (estimate)
In answers
This editionShare of first choices
22%
rank 1 of 75 in dialers
First choices
67
across its categories
- Named in
- 358 answers
- Its own site cited
- in 358 of the answers that named it
Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.
What it publishes
ShowHide
What it publishes
ShowHideAddresses on cloudtalk.io
10,000
subdomains included
Content
2,751
counted in the table below
Documentation
518
Product · Integration
0 · 0
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 2,159 | undated | CRM, Dialers | ||
| Comparison | 324 | undated | |||
| Case study | 99 | undated | |||
| Glossary or explainer | 66 | undated | Dialers | ||
| Podcast or video | 30 | undated | |||
| Report or ebook | 29 | undated | |||
| Webinar or virtual event | 21 | undated | |||
| Conference or event | 12 | 1 | 2026-07-16 | ||
| Template or tool | 11 | 0 | 2026-04-08 |
Most recent
- 2026-07-168264147 conference calling conference or event
- 2026-04-0811873443 onboarding checklist template or tool
How it is countedHide how it is counted
Every page cloudtalk.io exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. Of its titles that name a category, most name CRM (24); 4 name its categories the models place it in. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.
Names read as CloudTalk
What the judge wrote, as written, with how often. The vendor table decides that these count as CloudTalk; a claim can dispute any of them.
CloudTalk (CI Add-on) 1CloudTalk/Talkdesk 1Cloudtalk 1
Follow CloudTalk
An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.
Already following? Everything you follow, with a stop for each.
The company
CloudTalk is its own company.ShowHide
The company
CloudTalk is its own company.
ShowHideIn its own words
Stated by the vendor, not checked- Positioning
- CloudTalk is a global AI-powered business calling software for growing SMBs, providing high-quality calls, extensive international coverage, seamless integrations, and advanced analytics.
- For
- sales and support teams who live on the phone
- Price stated
- Plans run from €19 to €49 per user per month on annual billing cloudtalk.io
- Starting price
- 19 cloudtalk.io
- Free plan or trial
- 14 days for the phone system, and 50 free minutes for the voice agents cloudtalk.io
- Integrations claimed
- 100 cloudtalk.io
- Certifications
- SOC 2GDPRHIPAAISO 27001:2022CCPAPCICSAEU-US DPF
- Customers named
- RevolutGlovoNokiaPlanRadarSwileBit2meCoachHubPipedrive
- Not stated on the pages read
- Hosting
What CloudTalk's own pages state, read September 28, 2026: cloudtalk.io, cloudtalk.io/pricing, trust.cloudtalk.io, cloudtalk.io/customer-stories, cloudtalk.io/partners. A claimed page can correct any of them.
Is this your product?
Claim this page
Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when CloudTalk's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as CloudTalk, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.
What a new claim receivesHide what a new claim receives
A new claim receives the current edition's vendor brief for CloudTalk by email, built from the raw record of the edition. It shows:
- where CloudTalk is named, by buyer and by framing, and which cells hold its first choices;
- the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
- its vocabulary against the segment leader's, and the pages the models cited;
- who was chosen in the answers that did not name CloudTalk, and every reason the record gives;
- a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
- one page of published figures cleared to show a buyer.
Badges
Wins only: a badge exists where CloudTalk is ranked in a category's top three this edition. Three sizes, one file each, light and dark; the code is under each.ShowHide
Badges
Wins only: a badge exists where CloudTalk is ranked in a category's top three this edition. Three sizes, one file each, light and dark; the code is under each.
ShowHideSales dialers and calling
AI models recommend CloudTalk first in Sales dialers and calling this edition. Each badge says so in the buyer's words, names the edition, and links to the standing. The next edition issues a new badge; this one stays true as a record of October 2026.
Wide · 320 × 104 Website, beside other badges
Square · 240 × 240 LinkedIn, slides
Compact · 200 × 56 Email signature, footer
AI voice agents
CloudTalk is among the products AI models recommend first in AI voice agents this edition. Each badge says so in the buyer's words, names the edition, and links to the standing. The next edition issues a new badge; this one stays true as a record of October 2026.
Wide · 320 × 104 Website, beside other badges
Square · 240 × 240 LinkedIn, slides
Compact · 200 × 56 Email signature, footer
Contact center platforms
CloudTalk is among the products AI models recommend first in Contact center platforms this edition. Each badge says so in the buyer's words, names the edition, and links to the standing. The next edition issues a new badge; this one stays true as a record of October 2026.
Wide · 320 × 104 Website, beside other badges
Square · 240 × 240 LinkedIn, slides
Compact · 200 × 56 Email signature, footer
Badges read on light and dark pages. Alt text carries the claim, the category, the edition and the index, so it stays a citation where the image does not load.