5 categories · RankedAircall
Standing by category
| Category | Function | Share | Rank | Negative rate | Labels | Quadrant | Since September 2026 |
|---|---|---|---|---|---|---|---|
| Contact center platforms | Customer | 2% | 14 of 86 | 25% | 16 | criticized challenger | |
| Sales dialers and calling | Sales | 0% | 22 of 75 | 17% | 35 | accepted challenger | ▼−7Since September 2026: 7% → 0%, −7 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
| Conversational intelligence and call recording | Sales | 0% | 22 of 91 | 0% | 3 | under 10 labels · led by Avoma at 41% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
| AI voice agents | Customer | 0% | 81 of 103 | 100% | 1 | under 10 labels · led by Retell AI at 27% | |
| Customer support and helpdesk | Customer | 0% | 29 of 55 | 0% | 1 | under 10 labels · led by Zendesk Support Suite at 31% | newNew since September 2026: not ranked then, 0% now. |
Movement
By model
How each model treated Aircall across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.ShowHide
By model
| Model | First choice | Alternative | Mention | Negative | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 3 | 0 | 2 | 5 |
| GPT-5.4 mini | 0 | 3 | 0 | 0 | 3 |
| Gemini 3.5 Flash | 0 | 2 | 0 | 0 | 2 |
| Perplexity Sonar | 0 | 4 | 1 | 0 | 5 |
| Grok 4.1 Fast | 1 | 3 | 0 | 2 | 6 |
| Mistral Small | 0 | 1 | 3 | 0 | 4 |
| DeepSeek V4 Flash | 0 | 2 | 1 | 3 | 6 |
| Llama 4 Maverick | 0 | 1 | 0 | 0 | 1 |
| Qwen 3.7 Flash | 0 | 2 | 1 | 0 | 3 |
| Kimi K2 | 0 | 0 | 3 | 1 | 4 |
| GLM 4.7 FlashX | 0 | 3 | 1 | 0 | 4 |
| MiniMax M2.5 | 0 | 2 | 0 | 1 | 3 |
| GPT-6 Luna | 0 | 1 | 0 | 1 | 2 |
| Muse Glimmer 30B | 0 | 4 | 3 | 1 | 8 |
By framing
What the models said for it
Verbatim evidence the judge attached to positive labels.
“Start with Talkdesk or Aircall for most mid-market B2B” Grok 4.1 Fast · Contact center · direct prompt · first choice
“JustCall or Aircall. They offer solid dialing features, CRM integrations, and AI coaching at a reasonable price point.” DeepSeek V4 Flash · Dialers · direct prompt · alternative
“RingCentral or Aircall if your priority is primarily secure call recording inside a broader phone system” Perplexity Sonar · Conversation intel · paraphrase prompt · alternative
“Positioned as “mid‑market, integrations” and popular for teams that need native Salesforce/HubSpot integration.” GLM 4.7 FlashX · Dialers · direct prompt · alternative
And against it
Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.
“Aircall – ⚠️ Approach with Caution ... Aggressive auto-renewal policies, surprise invoices, and year-long contracts” Kimi K2 · Contact center · negative prompt · hard negative
“Frequent call drops, low audio quality, disconnections (especially high-volume)... avoid if reliability is critical.” Grok 4.1 Fast · Contact center · negative prompt · hard negative
“"What I'd avoid for predictable cost at scale- Aircall, JustCall, CloudTalk, RingCentral"” Muse Glimmer 30B · Dialers · negative prompt · hard negative
“22% of users report dropped calls and latency, with call quality rated 7.4/10” Claude Haiku 4.5 · Dialers · negative prompt · hard negative
Named alongside
The products named in the same answers as Aircall, over the 188 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Aircall was named but was not.ShowHide
Named alongside
What carried it into the answer
Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 181 of the 188 answers that named Aircall and are not a share of its labels.
Domains cited
539 of the 579 domain citations in answers naming Aircall came from somebody else's page.
Pages cited
Pages are listed as the models cited them.
Search and answers
aircall.io is not in Google's top ten for any of the category's searches. In the answers, Aircall takes 2% of first choices and Five9 takes 18%.ShowHide
Search and answers
In search
Google, US estimates- Searches for its name, Google
- 14,800 a month (“aircall”)
- AI search demand for its name, est.
- 242 a month
- Organic visits to its site
- about 6,179,781 a month
- Searches its site ranks for
- 13,594 · 1,937 in the top three
- Sites linking to it
- 6,704
- Paid Google search
- 4 searches its ads show for, about 21 clicks and $286 a month (estimate)
In answers
This edition- First choices
- 20 across its categories
- Named in
- 188 answers
- Its own site cited
- in 181 of the answers that named it
Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.
What it publishes
ShowHide
What it publishes
ShowHide| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 1,602 | undated | CRM, Dialers | ||
| Comparison | 188 | undated | |||
| News or press | 152 | 1 | 2026-09-28 | ||
| Case study | 141 | undated | |||
| Report or ebook | 59 | undated | |||
| Glossary or explainer | 52 | undated | |||
| Conference or event | 12 | undated | |||
| Webinar or virtual event | 5 | undated | |||
| Template or tool | 1 | undated |
Most recent
- 2026-09-28Aircall insider sept 2026 news or press
How it is countedHide how it is counted
Every page aircall.io exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. Of its titles that name a category, most name CRM (13); 3 name its categories the models place it in. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.
Follow Aircall
An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.
Already following? Everything you follow, with a stop for each.
The company
Q109016663 is the company behind Aircall.ShowHide
The company
On record
Wikidata- Website
- aircall.io
- Headquarters
- Paris
- Founded
- 2014
Fetched September 14, 2026. These describe the company, not the product's standing, and a claimed page can dispute any of them. · Wikidata
In its own words
Stated by the vendor, not checked- Positioning
- AI-powered customer communications platform for sales and support teams
- For
- SMBs & Enterprise; sales and support teams; call centers, IT operations, and revenue operations in SMB and mid-market organizations
- Price stated
- Essentials, Professional, Custom aircall.io
- Starting price
- 30 aircall.io
- Free plan or trial
- Try for free; Get free access aircall.io
- Integrations claimed
- 250 aircall.io
- Certifications
- SOC2 TYPE IIGDPR EU PRIVACYHIPAA DATA PRIVACYHIPAAGDPRSOC2SOC2 Type 2ISO 27001
- Customers named
- SJWDFood Cycle ScienceUnbiasedAstmoor FinanceThe Grout GuyCustom NeonAHS Pipeline InnovationJobandtalent
- Not stated on the pages read
- Hosting
What Aircall's own pages state, read September 28, 2026: aircall.io, aircall.io/pricing, aircall.io/security, aircall.io/solution, aircall.io/customer-stories. A claimed page can correct any of them.
Claim this page
Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Aircall's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Aircall, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.
What a new claim receivesHide what a new claim receives
A new claim receives the current edition's vendor brief for Aircall by email, built from the raw record of the edition. It shows:
- where Aircall is named, by buyer and by framing, and which cells hold its first choices;
- the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
- its vocabulary against the segment leader's, and the pages the models cited;
- who was chosen in the answers that did not name Aircall, and every reason the record gives;
- a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
- one page of published figures cleared to show a buyer.