Every category where a model named Talkdesk for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant	Since September 2026
Contact center platforms	Customer	12%	2 of 86	9%	46	accepted challenger
AI voice agents	Customer	2%	12 of 103	0%	4	under 10 labels · led by Retell AI at 27%
Contact center quality assurance	Customer	0%	20 of 81	0%	13	accepted challenger
Call tracking platforms	Marketing	0%	62 of 63	57%	7	under 10 labels · led by CallRail at 43%
Conversational intelligence and call recording	Sales	0%	75 of 91	33%	3	under 10 labels · led by Avoma at 41%	=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
Sales dialers and calling	Sales	0%	65 of 75	33%	3	under 10 labels · led by CloudTalk at 22%	=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
Chatbots and conversational AI for support	Customer	0%	98 of 114	50%	2	under 10 labels · led by Intercom Fin AI Agent at 41%	newNew since September 2026: not ranked then, 0% now.
Customer support and helpdesk	Customer	0%	27 of 55	0%	1	under 10 labels · led by Zendesk Support Suite at 31%	newNew since September 2026: not ranked then, 0% now.

Movement

This is the first edition on this tier, so no move can be computed for Talkdesk yet. From the next edition this section shows, per buyer segment and per category, whether its share moved by more than the measured noise floor.

By model

How each model treated Talkdesk across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.

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Model	First choice	Alternative	Mention	Negative	Labels
Claude Haiku 4.5	0	3	3	0	6
GPT-5.4 mini	0	2	0	0	2
Gemini 3.5 Flash	0	4	0	1	5
Perplexity Sonar	0	5	2	0	7
Grok 4.20	1	1	5	2	9
Mistral Small	0	4	3	2	9
DeepSeek V4 Flash	1	3	1	1	6
Llama 4 Maverick	0	3	3	0	6
Qwen 3.7 Flash	1	1	0	0	2
Kimi K2	1	2	2	0	5
GLM 4.7 FlashX	2	2	3	3	10
MiniMax M2.5	1	2	2	1	6
GPT-6 Luna	0	1	1	0	2
Muse Glimmer 30B	1	2	0	1	4

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct33 labels3

Paraphrase26 labels6

Comparative58 labelsNone

Budget-constrained17 labels1

Scale-constrained20 labels1

Negative41 labelsNone

First choiceAlternativeMentionNegative195 labels in all, every segment counted; 11 of the 11 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“Start with Talkdesk or Aircall for most mid-market B2B—Talkdesk if you need enterprise-grade AI/routing” Grok 4.20 · Contact center · direct prompt · first choice

“For most mid-market B2B companies, Dialpad and Talkdesk are the top contenders” GLM 4.7 FlashX · Contact center · direct prompt · first choice

“Talkdesk is widely considered the leader in "ease of use" among CCaaS platforms.” Qwen 3.7 Flash · Contact center · paraphrase prompt · first choice

“I'd recommend Talkdesk or NICE CXone as top choices” MiniMax M2.5 · Contact center · paraphrase prompt · first choice

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

“Avoid dialers that have known audio/connectivity issues (Talkdesk\u2011linked platforms, Orum, or any cloud\u2011PBX that shows recurring dropped calls)” GLM 4.7 FlashX · Dialers · negative prompt · hard negative

“Users experience frequent technical issues, including call quality problems and system glitches” Mistral Small · Support chatbots · negative prompt · hard negative

“Avoid: Gong, Chorus, and Talkdesk if you're budget-constrained” DeepSeek V4 Flash · Conversation intel · budget prompt · hard negative

“Opaque pricing and contracts: Starts at $85/user/mo; multi-year commitments and hidden fees are common complaints.” Grok 4.20 · Call tracking · negative prompt · soft negative

Named alongside

The products named in the same answers as Talkdesk, over the 195 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Talkdesk was named but was not.

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ProductSame answerTook the first choice insteadHead to head

Genesys Cloud CX114 of 19539Compare →

Five9112 of 19516Compare →

NICE CXone74 of 19517Compare →

CloudTalk56 of 19511Compare →

Amazon Connect39 of 1950Compare →

Dialpad Ai Contact Center36 of 1957Compare →

Aircall33 of 1955Not among the top eight

Nextiva33 of 1952Not among the top eight

RingCentral Events26 of 1953Not among the top eight

Dialpad23 of 1953Not among the top eight

A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named Talkdesk. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 187 of the 195 answers that named Talkdesk and are not a share of its labels.

Domains cited

cloudtalk.io104

g2.com77

nextiva.com72

justcall.io66

learn.g2.com63

guideflow.com40

cxtoday.com38

ringcentral.com37

zendesk.com35

dialpad.com33

565 of the 565 domain citations in answers naming Talkdesk came from somebody else's page.

Pages cited

nextiva.com/blog/contact-center-software.html40

justcall.io/hub/best-software/contact-center39

guideflow.com/blog/contact-center-quality-assurance-software30

g2.com/categories/contact-center28

learn.g2.com/best-contact-center-quality-assurance-software26

learn.g2.com/best-contact-center-software25

cloudtalk.io/blog/best-call-center-quality-assurance-software-based-on-g223

ringcentral.com/contact-center.html22

Pages are listed as the models cited them.

Search and answers

talkdesk.com is not in Google's top ten for any of the category's searches. In the answers, Talkdesk takes 12% of first choices and Five9 takes 18%.

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In search

Google, US estimates

Position for “contact center platform”

–

not in the top ten

Position for “best contact center platform”

–

not in the top ten

Searches for its name, Google: 8,100 a month (“talkdesk”)
AI search demand for its name, est.: 245 a month
Organic visits to its site: about 72,323 a month
Searches its site ranks for: 6,168 · 589 in the top three
Sites linking to it: 6,513
Paid Google search: 1 searches its ads show for, about 3 clicks and $50 a month (estimate)

Ads on GoogleDetailLess

120+ ads · 105 text, 12 image, 3 video · 22 shown in the last 30 days

First shown October 2021, as Talkdesk, Inc., verified. Ads started 2025-11 to 2026-10: 60 in the year, 60 before.

On Google's pages: 1 2 3 4

In answers

This edition

Share of first choices

12%

rank 2 of 86 in contact center

Segment leader

18%

Five9

First choices: 11 across its categories
Named in: 195 answers
Its own site cited: in 187 of the answers that named it

Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.

What it publishes

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Addresses on talkdesk.com

6,268

subdomains included

Content

2,206

counted in the table below

Documentation

Product · Integration

10 · 42

Kind	Pages	Last 90 days	Latest
Blog	953	22	2026-09-24
News or press	439	1	2026-09-10
Report or ebook	406	1	2026-09-29
Webinar or virtual event	149	undated
Podcast or video	93	undated
Case study	80	undated
Conference or event	38	4	2026-10-06
Glossary or explainer	35	2	2026-08-13
Comparison	9	undated
Template or tool	4	undated

Most recent

2026-10-06Gowest maxx conference 2026 conference or event
2026-09-29Framework responsible ai contact centers report or ebook
2026-09-29Educause conference or event
2026-09-29Qatc annual conference 2026 conference or event
2026-09-24How ai transforming bank branch attribution blog
2026-09-23Field service cx agentic ai blog

How it is countedHide how it is counted

Every page talkdesk.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.

Names read as Talkdesk

What the judge wrote, as written, with how often. The vendor table decides that these count as Talkdesk; a claim can dispute any of them.

CloudTalk/Talkdesk 1Talkdesk (Talkdesk CX Cloud) 1

Follow Talkdesk

An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.

Already following? Everything you follow, with a stop for each.

The company

Talkdesk is its own company.

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In its own words

Stated by the vendor, not checked

Positioning: AI Customer Experience Automation Solutions | Contact Center Software | Talkdesk
talkdesk.com
For: enterprises
talkdesk.com
Price stated: Digital Essentials: $85USD per user, per month; Voice Essentials: $105USD per user, per month; Elite: $165USD per user, per month; Industry Experience Clouds: $225USD per user, per month talkdesk.com/pricing
Starting price: starting at $85 per seat, per month talkdesk.com/pricing
Free plan or trial: Talkdesk Express, built for small businesses. Includes 25 licenses and $100 in free credit, for businesses under 50 employees. Get started in minutes. No commitment or contract required. talkdesk.com/pricing
Certifications: ISO 22301 certification for Business Continuity Management
Customers named: Serta Simmons BeddingCAIWAFD BankCanonFarfetchMetroPatagoniaMCU
Not stated on the pages read: Integrations, hosting

What Talkdesk's own pages state, read October 5, 2026: talkdesk.com, talkdesk.com, talkdesk.com/pricing, talkdesk.com/about/trust, talkdesk.com/use-cases. A claimed page can correct any of them.

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Talkdesk's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Talkdesk, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

What a new claim receivesHide what a new claim receives

A new claim receives the current edition's vendor brief for Talkdesk by email, built from the raw record of the edition. It shows:

where Talkdesk is named, by buyer and by framing, and which cells hold its first choices;
the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
its vocabulary against the segment leader's, and the pages the models cited;
who was chosen in the answers that did not name Talkdesk, and every reason the record gives;
a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
one page of published figures cleared to show a buyer.

Badges

Wins only: a badge exists where Talkdesk is ranked in a category's top three this edition. Three sizes, one file each, light and dark; the code is under each.

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Talkdesk is among the products AI models recommend first in Contact center platforms this edition. Each badge says so in the buyer's words, names the edition, and links to the standing. The next edition issues a new badge; this one stays true as a record of October 2026.

Wide · 320 × 104 Website, beside other badges

Show the code

<a href="https://gtm-ai-index.com/customer/contact-center-platforms/"><img src="https://gtm-ai-index.com/badges/2026-10/talkdesk--contact-center-platforms-wide.svg" alt="Among AI models' top three in Contact center platforms, October 2026 Edition, GTM AI Recommendation Index" width="320" height="104"></a>

Copy the code as it is. The link is part of the badge: it points at the Contact center platforms standing, where the claim can be checked.

Square · 240 × 240 LinkedIn, slides

Show the code

<a href="https://gtm-ai-index.com/customer/contact-center-platforms/"><img src="https://gtm-ai-index.com/badges/2026-10/talkdesk--contact-center-platforms-square.svg" alt="Among AI models' top three in Contact center platforms, October 2026 Edition, GTM AI Recommendation Index" width="240" height="240"></a>

Copy the code as it is. The link is part of the badge: it points at the Contact center platforms standing, where the claim can be checked.

Compact · 200 × 56 Email signature, footer

Show the code

<a href="https://gtm-ai-index.com/customer/contact-center-platforms/"><img src="https://gtm-ai-index.com/badges/2026-10/talkdesk--contact-center-platforms-compact.svg" alt="Among AI models' top three in Contact center platforms, October 2026 Edition, GTM AI Recommendation Index" width="200" height="56"></a>

Copy the code as it is. The link is part of the badge: it points at the Contact center platforms standing, where the claim can be checked.

Badges read on light and dark pages. Alt text carries the claim, the category, the edition and the index, so it stays a citation where the image does not load.