GTM AI Index
Index › Vendors › Talkdesk · September 2026 Edition
2 categories · Ranked

Talkdesk

31Judge labels
0First choices
5Negative labels
11 of 12Models named it
2Categories
September 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-09-16.3, every buyer segment counted.
Best standing
0% in Dialers for enterprise buyers
Rank 19 of 76 in the mid-market standing
0 of 12 models made it the first choice on the direct prompt; 0% of its 5 labels there were negative.
By buyer segmentRead the same way at every buyer size.
Small business54 of 58
0%2 labels
under the label threshold
Mid-market19 of 76
0%5 labels
under the label threshold
Enterprise17 of 87
0%16 labels
accepted challenger
In dialers · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading

Standing by category

Every category where a model named Talkdesk for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.
CategoryFunctionShareRankNegative rateLabelsQuadrant
Sales dialers and callingSales0%19 of 760%5under 10 labels · led by Aloware at 18%
Conversational intelligence and call recordingSales0%29 of 930%3under 10 labels · led by Avoma at 52%

Movement

This is the first edition on this tier, so no move can be computed for Talkdesk yet. The next is due October 1, 2026. From the next edition this section shows, per buyer segment, whether its share moved by more than the measured noise floor.

By model

How each model treated Talkdesk across every prompt where it was named for a mid-market B2B company. Twelve models, six prompts per category.
ModelFirst choiceAlternativeMentionNegativeLabels
Claude Haiku 4.500101
GPT-5.4 mini00000
Gemini 3.5 Flash00000
Perplexity Sonar00000
Grok 4.1 Fast00202
Mistral Small00000
DeepSeek V4 Flash00303
Llama 4 Maverick00000
Qwen 3.7 Flash01001
Kimi K200101
GLM 4.7 FlashX00000
MiniMax M2.500000

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.
FramingLabels by classFirst choices
Direct5 labelsNone
Paraphrase2 labelsNone
Comparative17 labelsNone
Budget-constrained3 labelsNone
Scale-constrained1 labelNone
Negative3 labelsNone
First choiceAlternativeMentionNegative31 labels in all, every segment counted; 0 of the 0 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“Often sold as broader CCaaS platforms; dialer is sometimes an add-on or secondary feature” Qwen 3.7 Flash · Dialers · comparative prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

No model argued against it.

Named alongside

The products named in the same answers as Talkdesk, over the 31 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Talkdesk was named but was not.
ProductSame answerTook the first choice insteadHead to head
CloudTalk25 of 312Not in the top three
Five922 of 315Not in the top three
NICE CXone20 of 314Not in the top three
Orum16 of 314Not in the top three
Dialpad16 of 310Not in the top three
Aloware13 of 317Not in the top three
Aircall12 of 310Not in the top three
JustCall12 of 310Not in the top three
Nooks11 of 313Not in the top three
Gong10 of 314Not in the top three
A head-to-head page exists where both products are in a category's top three. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named Talkdesk. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, four of the twelve in this edition, so these counts come from 4 of the 31 answers that named Talkdesk and are not a share of its labels.

Domains cited

cloudtalk.io3
trellus.ai3
11x.ai2
aloware.com2
croclub.com2
justcall.io2
cleverly.co1
frejun.com1
g2.com1
guideflow.com1

Eighteen of the eighteen domain citations in answers naming Talkdesk came from somebody else's page.

Pages cited

cloudtalk.io/blog/best-ai-sales-dialer-software3
11x.ai/guides/sales-dialer-tools-b2b-sales-teams2
aloware.com/blog/the-8-best-sales-dialers2
croclub.com/tools/best-sales-dialer-software2
justcall.io/blog/best-sales-dialer-software.html2
trellus.ai/post/best-sales-dialer-software2
cleverly.co/blog/outbound-sales-software1
frejun.com/outbound-calling-software-sales1

Pages are listed as the models cited them.

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Talkdesk's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Talkdesk, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

It does not get any change to labels, shares or verdicts, any preview, or any say over which quotes appear. A verification link goes to your work email; an address at talkdesk.com is approved on the spot, any other address is reviewed by hand.

Your name and company appear on the claimed page, or the company alone if you ask below. A title and a LinkedIn address appear there too if you give them, and are left off if you do not. Your email address is never published.

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