Contact center platforms for small business buyers
Asked as “contact center platform”, and as “cloud contact center software (CCaaS)”, on behalf of a small B2B company. 57 first choices recorded across the direct, paraphrase, budget and scale prompts, fourteen models each. Added to the October 2026 Edition on October 4, 2026; its answers are read by the distilled judge (ai-indexes-judge-qwen3-14b-run3), not the claude-opus-5 judge of the earlier categories: how the two compare.
Standing · first-choice share
23%
Contested · CloudTalk 16%
23Aircall16CloudTalk12Dialpad Ai Contact Center49others
23% of first choices, contested.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.
The standing
Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all fourteen models, for a small B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrant
Show the seven products at 0%, ordered by negative rate
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its product page.
For buyers
All twenty-eight head-to-head pages: the top eight products, each against each
Five9 vs LiveAgentFive9 vs Genesys Cloud CXFive9 vs NICE CXoneFive9 vs Amazon ConnectTalkdesk vs CloudTalkTalkdesk vs Dialpad Ai Contact CenterTalkdesk vs LiveAgentTalkdesk vs Genesys Cloud CXTalkdesk vs NICE CXoneTalkdesk vs Amazon ConnectCloudTalk vs Dialpad Ai Contact CenterCloudTalk vs LiveAgentCloudTalk vs Genesys Cloud CXCloudTalk vs NICE CXoneCloudTalk vs Amazon ConnectDialpad Ai Contact Center vs LiveAgentDialpad Ai Contact Center vs Genesys Cloud CXDialpad Ai Contact Center vs NICE CXoneDialpad Ai Contact Center vs Amazon ConnectLiveAgent vs Genesys Cloud CXLiveAgent vs NICE CXoneLiveAgent vs Amazon ConnectGenesys Cloud CX vs NICE CXoneGenesys Cloud CX vs Amazon ConnectNICE CXone vs Amazon Connect
Recommended versus criticized
Every product with at least 10 labels here, on both axes. The 30% line names a quadrant, not the verdict above: that one needs more than 40%.
Criticized challengerCriticized default
Negative label rate →
01
02
03
04
05
06R07
F08
09
10
11
12
13
14
15Accepted challengerEndorsed leader
0%First-choice share → · lines at 30% share and 25% negative40%
Key
01Aircall23%
Aircall23%02CloudTalk16%
CloudTalk16%03Dialpad Ai Contact Center12%
Dialpad Ai Contact Center12%04Nextiva9%
Nextiva9%05LiveAgent9%
LiveAgent9%06JustCall7%
JustCall7%07RingCX5%
08Freshcaller4%
09RingCentral Events0%
RingCentral Events0%10RingCentral RingCX0%
RingCentral RingCX0%11Zendesk Contact Center0%
Zendesk Contact Center0%12Zoom Contact Center0%
Zoom Contact Center0%13Talkdesk0%
Talkdesk0%14Genesys Cloud CX0%
Genesys Cloud CX0%15Five90%
Five90%What they warned about
Three of fourteen models held their first choice under the paraphrase. Claude Haiku 4.5, GPT-5.4 mini, Perplexity Sonar, Grok 4.1 Fast, Mistral Small, DeepSeek V4 Flash, Qwen 3.7 Flash, Kimi K2, GLM 4.7 FlashX, MiniMax M2.5 and Muse Glimmer 30B changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
Five978%
21 of 27 labels negative · 12 of 14 models · 9 hard negative
“Complex interface requiring significant training; call drops and technical issues reported; poor customer support; expensive” Kimi K2, negative prompt
Genesys Cloud CX78%
18 of 23 labels negative · 11 of 14 models · 10 hard negative
“Enterprise-focused with custom/high pricing ($100-250+/user/month), steep learning curves, and features irrelevant to small teams.” Grok 4.1 Fast, negative prompt
NICE CXone100%
9 of 9 labels negative · 8 of 14 models · 6 hard negative
“Calls cut off randomly; software becomes unresponsive; limited features on some devices; potential customer support issues” Kimi K2, negative prompt
Talkdesk61%
11 of 18 labels negative · 8 of 14 models · 4 hard negative
“Avoid enterprise picks like Talkdesk/Five9 ($75-119+) unless scaling fast—they're overkill/costly for small teams.” Grok 4.1 Fast, direct prompt
What they cite
Citations exist only for the models that return a source list: fourteen of the fourteen in this edition, and all six flagship models on the expanded tier.
Sites the answers cite
76 of 84 answers in this category came back with a source list, from 14 of 14 models: citations where the model returns them, or the search results it consulted. 1082 links across 211 sites, every framing counted. Ranked by the number of answers carrying the site or page. None of the 252 answers across every segment cited this index's own page for the category.
vendor site · Nextiva51 answers · 96 citations · 13 models
vendor site · CloudTalk40 answers · 78 citations · 14 models
vendor site · JustCall36 answers · 56 citations · 11 models
vendor site · Dialpad32 answers · 39 citations · 14 models
vendor site · Zendesk29 answers · 33 citations · 10 models
29 answers · 30 citations · 13 models
vendor site · Zoom28 answers · 36 citations · 12 models
27 answers · 28 citations · 10 models
vendor site · Sobot25 answers · 32 citations · 10 models
24 answers · 43 citations · 12 models
vendor site · Crazy Egg24 answers · 24 citations · 9 models
23 answers · 27 citations · 9 models
Pages the answers cite
The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.
32 answers · 10 models
31 answers · 12 models
28 answers · 12 models
26 answers · 11 models
22 answers · 8 models
21 answers · 11 models
20 answers · 11 models
20 answers · 10 models
20 answers · 11 models
18 answers · 9 models
Search against answers
Each company's standing in the answers beside its site's footprint in Google search, one row a site: the products the models named on it with their shares, and the share they add up to; monthly searches on Google, and DataForSEO's estimate of AI search demand (modeled from search signals, directional, not a count of queries to any assistant), for the most-searched of the company's and its products' names (the name is in each row's hover text); estimated monthly organic visits to the site; and its best position in Google's top ten for “best contact center platform”, “contact center platform”. US estimates from DataForSEO and Google's Ads Transparency Center. A small company's site, or a mid-sized company's site for its flagship, is marked company; a product on a large parent's site (Google, Microsoft) has no site figures. A column with no figures for this category is left out, and an empty cell means none were seen, not none exist. Two measurements side by side: neither is read as the cause of the other.
| Company and products | Share | Own site cited | Name searches, Google | AI search demand, est. | Organic visits | Paid search a month, est. | Google ads, last 30 days | Best Google position |
|---|---|---|---|---|---|---|---|---|
| Aircall aircall.io | 23% | 181 | 14,800 | 242 | 6,179,781 | $286 | 102 | |
| CloudTalk cloudtalk.io | 16% | 358 | 2,900 | 62 | 95,515 | $1,909 | 119 | 5 |
| Dialpad Ai Contact Center dialpad.com | 12% | 81 | 50 | 0 | 6,588,510 | $1,842 | 120 | |
| Nextiva nextiva.com | 9% | 86 | 33,100 | 833 | 267,281 | $1,199 | 118 | |
| LiveAgent liveagent.com | 9% | 78 | 1,900 | 33 | 119,763 | 20 | ||
| JustCall justcall.io | 7% | 153 | 8,100 | 178 | 587,743 | $127 | 120 | |
| RingCX | 5% | 880 | 19 | |||||
| Freshcaller | 4% | 590 | 7 | |||||
| Ringover ringover.com | 2% | 17 | ||||||
| Amazon amazon.com Amazon Connect 2% | 2% | 69 | 151,000,000 | 1,380,939 | 1,681,997,879 company | $106,125 | 115 |
Google's top ten for the two searches hold 15 sites; 3 of them are among the sites the models cited here (cloudtalk.io, getvoip.com, zoom.com). The first result for “best contact center platform” is thelevel.ai.
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.ShowHide
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ShowHideModelDirect“What is the best contact center platform for a small B2B company?”Paraphrase“Which cloud contact center software (CCaaS) would you recommend to a small business that sells to other businesses?”Comparative“What are the top contact center platforms for a small team and how do they differ?”Budget-constrained“What is the best contact center platform for a small company with a tight budget?”Scale-constrained“We are a 30 person company evaluating a contact center platform. What should we look at?”Negative“Which contact center platforms should a small business avoid or be cautious about?”
Claude Haiku 4.5NextivaAircall, NextivaChangedno first choiceCallHippo, LiveAgent, VoIPstudiono first choiceagainst: 8×8, Aircall, Dialpad Ai Contact Center, RingCentral Events, Salesforce Service Cloud, ServiceNow
Three alternatives
Aircall, Freshdesk Contact Center, RingCentral EventsTwo alternatives
CloudTalk, Dialpad ConnectThree alternatives
Aircall, Nextiva, RingCentral EventsGPT-5.4 miniAircall, CloudTalkagainst: RingCX / RingCentral, Zoom Contact CenterRingCXChangedagainst: Five9CloudTalkagainst: Genesys Cloud CXCloudTalkagainst: Genesys Cloud CX, Talkdeskno first choiceagainst: Aircall, Dialpad Ai Contact Center, KrispCall, Nextiva, Talkdesk
One alternative
JustCallOne alternative
Zoom Contact CenterFour alternatives
Aircall, Dialpad Ai Contact Center, Nextiva, RingCentral RingCXTwo alternatives
3CX, MightyCallGemini 3.5 FlashAircallagainst: Genesys Cloud CX, NICE CXoneAircallHeldAircallZoho Deskagainst: Five9, Genesys Cloud CX, TalkdeskAircallagainst: Twilio Flexagainst: Avaya Infinity, Genesys Cloud CX, Mitel, NICE CXone, Twilio Flex
Three alternatives
Dialpad Ai Contact Center, Nextiva, RingCentral RingCXThree alternatives
CloudTalk, Dialpad Ai Contact Center, RingCXFour alternatives
CloudTalk, Dialpad Ai Contact Center, RingCentral RingCX, Zoom Contact CenterThree alternatives
Amazon Connect, Nextiva, RingCentral RingCXFive alternatives
Dialpad Ai Contact Center, Freshdesk Contact Center, RingCentral Events, Zendesk Talk, Zoom WebinarsPerplexity SonarCloudTalkagainst: Zendesk Contact CenterDialpad Ai Contact Center, JustCallChangedagainst: Five9, Genesys Cloud CX, NICE CXoneLiveAgentNextivano first choiceagainst: Channels, Dialpad Ai Contact Center, Five9, Twilio Flex
Three alternatives
Freshcaller, Nextiva, RingCX / RingCentralTwo alternatives
8x8, RingCXSix alternatives
Aircall, CloudTalk, Dialpad Ai Contact Center, JustCall, RingCentral RingCX, Zoom Contact CenterTwo alternatives
Freshcaller, LiveAgentGrok 4.1 FastAircallagainst: Five9, TalkdeskDialpad Ai Contact CenterChangedLiveAgentagainst: Five9, RingCentral Events, Zendesk Contact CenterAmazon ConnectNextivaagainst: Aircall, Five9, Genesys Cloud CX, NICE CXone, Nextiva, Talkdesk
Four alternatives
CloudTalk, Dialpad Ai Contact Center, Nextiva, RingCentral EventsFour alternatives
Aircall, CloudTalk, JustCall, NextivaFive alternatives
Aircall, CloudTalk, Dialpad Ai Contact Center, Freshcaller, NextivaEight alternatives
8x8, CloudTalk, Dialaxy, Freshcaller, KrispCall, LiveAgent, Nextiva, VirtualPBXTwo alternatives
Dialpad Ai Contact Center, RingCentral EventsMistral SmallCloudTalk, RingCXDialpad Ai Contact Center, NextivaChangedDialpad Ai Contact CenterCloudTalk, KrispCallagainst: Dialpad Supportno first choiceagainst: CloudTalk, Five9, Salesforce Service Cloud, Talkdesk, Zendesk Talk
Two alternatives
Freshcaller, Zendesk Contact CenterTwo alternatives
Amazon Connect, TalkdeskThree alternatives
Aircall, RingCentral Events, Zendesk Contact CenterTwo alternatives
Freshcaller, NextivaDeepSeek V4 FlashCloudTalk, Dialpad Ai Contact CenterAircallChangedAircallagainst: Five9, TalkdeskFreshcallerno first choiceagainst: Five9, Genesys Cloud CX, Talkdeskagainst: Avaya Infinity, Five9, Genesys Cloud CX, NICE CXone, Nextiva Contact Center, Salesforce Service Cloud, Twilio
Three alternatives
Aircall, Nextiva, Zoho DeskThree alternatives
CloudTalk, Dialpad Ai Contact Center, NextivaFive alternatives
Dialpad Ai Contact Center, Freshdesk Contact Center, LiveAgent, Nextiva, RingCentral EventsFour alternatives
Dialpad Ai Contact Center, LiveAgent, Nextiva, RingoverFive alternatives
Aircall, Dialpad Ai Contact Center, JustCall, Nextiva, Zendesk Contact CenterLlama 4 Maverickno first choiceno first choiceHeldCloudTalk, LiveAgentLiveAgentno first choiceagainst: Nextiva
Two alternatives
Freshcaller, NextivaFour alternatives
CloudTalk, Dialpad Ai Contact Center, Freshcaller, RingCXQwen 3.7 FlashDialpad Ai Contact CenterAircall, JustCallChangedRingCentral MVPFreshcalleragainst: Dialpad Ai Contact Center, Five9, Genesys Cloud CX, JustCallno first choiceagainst: Cisco, Genesys Cloud CXagainst: Five9, Genesys Cloud CX, NICE CXone
Three alternatives
CloudTalk, Nextiva, TalkdeskOne alternative
Dialpad Ai Contact CenterFour alternatives
Five9, GoHighLevel, Twilio Flex, Zoom PhoneTwo alternatives
LiveAgent, tawk.toSeven alternatives
Dialpad Ai Contact Center, Five9, NiceCXOne, RingCentral Events, Talkdesk, Vonage, Zoom Contact CenterKimi K2AircallJustCallChangedAircallagainst: Five9HubSpotAircallagainst: Five9, Genesys Cloud CXagainst: Avaya Infinity, Cisco, Five9, Genesys Cloud CX, NICE CXone
Four alternatives
Dialpad Ai Contact Center, Freshdesk, HubSpot CRM, HubSpot Service HubThree alternatives
Aircall, Dialpad Ai Contact Center, RingCentral RingCXFive alternatives
CloudTalk, Dialpad Ai Contact Center, LiveAgent, Nextiva, RingCentral RingCXEight alternatives
3CX, Channels, Dialpad Ai Contact Center, Freshcaller, Freshdesk, JustCall, Nextiva, RingoverThree alternatives
Nextiva, RingCX, Zendesk Contact CenterGLM 4.7 FlashXCloudTalk, Dialpad Ai Contact CenterJustCallChangedCloudTalk, LiveAgent, NextivaLiveAgentno first choiceagainst: Aircall, CloudTalk, Five9, Freshworks, Genesys Cloud CX, GoTo Connect, NICE CXone, RingCentral Contact Center, Salesforce Service Cloud, Talkdesk, Zoom Contact Center
Two alternatives
GoTo Connect, NextivaThree alternatives
Aircall, CloudTalk, Freshdesk Contact CenterFour alternatives
Aircall, Freshdesk Contact Center, RingCentral Events, Zendesk TalkThree alternatives
Aircall, CloudTalk, NextivaMiniMax M2.5CloudTalk, Dialpad Ai Contact CenterRingCentral Contact CenterChangedAircall, CloudTalkagainst: Dialpad Ai Contact Center, RingCentral EventsLiveAgentagainst: Dialpad Ai Contact Centerno first choiceagainst: Five9, Genesys Cloud CX, NICE CXone
Two alternatives
Genesys Cloud CX, TalkdeskOne alternative
Freshdesk FreshcallerOne alternative
LiveAgentTwo alternatives
Freshdesk, RingoverGPT-6 LunaAircallAircallHeldFreshcalleragainst: RingCentral RingCXCloudTalkagainst: Aircallno first choiceagainst: Amazon Connect, Five9, Genesys Cloud CX, Talkdesk
Two alternatives
Dialpad Ai Contact Center, RingCXTwo alternatives
CloudTalk, Zoom Contact CenterThree alternatives
Aircall, CloudTalk, Dialpad SupportTwo alternatives
Amazon Connect, Freshdesk Contact CenterMuse Glimmer 30BPylonAircallChangedCloudTalk, LiveAgentagainst: Dialpad Ai Contact Center, Five9LiveAgent, RingoverRingCXagainst: Cisco Webex, Five9, Genesys Cloud CX, Salesforce Service Cloud, Talkdesk
Six alternatives
Aircall, CloudTalk, Dialpad Ai Contact Center, LiveAgent, Nextiva, RingCXOne alternative
Freshdesk Contact CenterSeven alternatives
Aircall, Freshcaller, Freshdesk, Nextiva, Ooma Office, RingCentral Events, RingCentral RingCXThree alternatives
3CX, Dialaxy, KrispCallBold is the first choiceAlternatives are counted; the count opens them.What the answer argued against
The record
One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency. Full answer text is in the free responses file. Download the record
Eighty-four rows: every prompt, every model, every answer.
| Prompt | Model | Version string | Time (UTC) | Searched | Sources | Latency |
|---|---|---|---|---|---|---|
| Direct recommendation | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-04 23:50 | yes | 9 | 8 s |
| Direct recommendation | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-05 00:28 | yes | 3 | 4 s |
| Direct recommendation | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-04 22:59 | yes | 19 | 30 s |
| Direct recommendation | Perplexity Sonar | sonar | 2026-10-04 23:11 | yes | 21 | 3 s |
| Direct recommendation | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-04 23:48 | yes | 22 | 9 s |
| Direct recommendation | Mistral Small | mistral/mistral-small via mistral | 2026-10-05 00:43 | yes | 14 | 6 s |
| Direct recommendation | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-05 00:10 | yes | 18 | 26 s |
| Direct recommendation | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-04 23:46 | yes | 6 | 4 s |
| Direct recommendation | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-05 00:42 | yes | 5 | 22 s |
| Direct recommendation | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-04 23:40 | yes | 9 | 18 s |
| Direct recommendation | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-05 00:48 | yes | 13 | 46 s |
| Direct recommendation | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-05 00:28 | yes | 5 | 10 s |
| Direct recommendation | GPT-6 Luna | gpt-6-luna | 2026-10-05 00:17 | yes | 3 | 16 s |
| Direct recommendation | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-05 00:47 | yes | 12 | 17 s |
| Paraphrase | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-04 23:26 | yes | 18 | 8 s |
| Paraphrase | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-04 23:49 | yes | 5 | 4 s |
| Paraphrase | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-04 22:41 | yes | 15 | 29 s |
| Paraphrase | Perplexity Sonar | sonar | 2026-10-05 00:19 | yes | 20 | 4 s |
| Paraphrase | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-05 00:53 | yes | 21 | 9 s |
| Paraphrase | Mistral Small | mistral/mistral-small via mistral | 2026-10-05 00:32 | yes | 15 | 11 s |
| Paraphrase | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-04 23:57 | yes | 24 | 33 s |
| Paraphrase | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-04 22:37 | yes | 5 | 3 s |
| Paraphrase | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-04 22:13 | yes | 17 | 25 s |
| Paraphrase | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-04 22:29 | yes | 24 | 23 s |
| Paraphrase | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-05 00:39 | yes | 25 | 201 s |
| Paraphrase | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-04 22:13 | no | 0 | 40 s |
| Paraphrase | GPT-6 Luna | gpt-6-luna | 2026-10-05 00:16 | yes | 4 | 27 s |
| Paraphrase | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-04 23:05 | yes | 19 | 24 s |
| Comparative | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-04 23:53 | yes | 9 | 10 s |
| Comparative | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-04 23:32 | yes | 6 | 9 s |
| Comparative | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-04 23:20 | yes | 28 | 25 s |
| Comparative | Perplexity Sonar | sonar | 2026-10-04 23:47 | yes | 20 | 4 s |
| Comparative | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-04 22:48 | yes | 19 | 8 s |
| Comparative | Mistral Small | mistral/mistral-small via mistral | 2026-10-04 22:55 | yes | 14 | 10 s |
| Comparative | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-05 00:26 | yes | 22 | 91 s |
| Comparative | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-04 22:56 | yes | 5 | 2 s |
| Comparative | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-05 00:03 | no | 0 | 29 s |
| Comparative | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-04 23:27 | yes | 18 | 31 s |
| Comparative | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-05 00:37 | yes | 21 | 37 s |
| Comparative | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-05 00:21 | yes | 15 | 23 s |
| Comparative | GPT-6 Luna | gpt-6-luna | 2026-10-05 00:20 | yes | 5 | 23 s |
| Comparative | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-04 23:09 | yes | 15 | 35 s |
| Budget constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-04 23:42 | yes | 9 | 7 s |
| Budget constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-05 01:00 | yes | 3 | 7 s |
| Budget constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-04 23:38 | yes | 19 | 22 s |
| Budget constrained | Perplexity Sonar | sonar | 2026-10-04 23:32 | yes | 20 | 4 s |
| Budget constrained | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-05 00:56 | yes | 24 | 11 s |
| Budget constrained | Mistral Small | mistral/mistral-small via mistral | 2026-10-05 00:11 | yes | 5 | 5 s |
| Budget constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-04 23:09 | yes | 22 | 41 s |
| Budget constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-05 00:47 | yes | 5 | 3 s |
| Budget constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-05 00:15 | yes | 10 | 31 s |
| Budget constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-04 22:42 | yes | 14 | 23 s |
| Budget constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-05 00:36 | yes | 24 | 26 s |
| Budget constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-05 00:11 | yes | 10 | 16 s |
| Budget constrained | GPT-6 Luna | gpt-6-luna | 2026-10-04 22:52 | yes | 4 | 11 s |
| Budget constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-05 00:19 | yes | 13 | 19 s |
| Scale constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-04 22:10 | no | 0 | 5 s |
| Scale constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-04 23:33 | no | 0 | 11 s |
| Scale constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-05 00:32 | no | 0 | 17 s |
| Scale constrained | Perplexity Sonar | sonar | 2026-10-04 23:33 | yes | 29 | 4 s |
| Scale constrained | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-04 23:00 | yes | 13 | 9 s |
| Scale constrained | Mistral Small | mistral/mistral-small via mistral | 2026-10-05 00:20 | no | 0 | 5 s |
| Scale constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-04 22:48 | yes | 16 | 53 s |
| Scale constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-05 00:34 | yes | 5 | 4 s |
| Scale constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-05 00:34 | no | 0 | 26 s |
| Scale constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-05 00:52 | yes | 15 | 29 s |
| Scale constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-05 00:27 | no | 0 | 66 s |
| Scale constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-04 23:11 | yes | 5 | 13 s |
| Scale constrained | GPT-6 Luna | gpt-6-luna | 2026-10-05 00:04 | yes | 3 | 18 s |
| Scale constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-05 01:03 | yes | 11 | 21 s |
| Negative framing | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-05 00:45 | yes | 17 | 9 s |
| Negative framing | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-05 00:43 | yes | 5 | 4 s |
| Negative framing | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-05 00:20 | yes | 14 | 23 s |
| Negative framing | Perplexity Sonar | sonar | 2026-10-04 22:34 | yes | 20 | 5 s |
| Negative framing | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-04 23:49 | yes | 22 | 13 s |
| Negative framing | Mistral Small | mistral/mistral-small via mistral | 2026-10-04 23:02 | yes | 14 | 9 s |
| Negative framing | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-04 23:20 | yes | 23 | 42 s |
| Negative framing | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-04 23:33 | yes | 5 | 4 s |
| Negative framing | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-04 22:20 | yes | 25 | 41 s |
| Negative framing | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-04 22:12 | yes | 23 | 23 s |
| Negative framing | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-04 22:36 | yes | 18 | 40 s |
| Negative framing | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-05 00:43 | yes | 20 | 28 s |
| Negative framing | GPT-6 Luna | gpt-6-luna | 2026-10-05 00:55 | yes | 4 | 19 s |
| Negative framing | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-04 23:13 | yes | 25 | 38 s |
Normalization in this category
Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.
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Category-scoped readings
Avaya read as Avaya Infinity
Dialpad read as Dialpad Ai Contact Center
Dialpad (Dialpad Connect) read as Dialpad Ai Contact Center
Genesys read as Genesys Cloud CX
Zendesk read as Zendesk Contact Center
Zendesk Suite read as Zendesk Contact Center
Unresolved, counted raw
8×8
Call Center Studio
Cisco
Freshdesk Freshcaller
Freshworks
GoTo CX
NiceCXOne
Twilio
VirtualPBX
VoIPstudio
Voiso
Discontinued, still offered
No shut-down product was recommended here.