Contact center platforms · October 2026 Edition
CloudTalk vs LiveAgent
Four of fourteen models named CloudTalk first on the direct prompt; zero named LiveAgent. CloudTalk was named by eleven of the fourteen models and LiveAgent by eleven and CloudTalk carries 27 labels and LiveAgent 12, so the shares are not directly comparable.
Named in thirteen categories this edition.
Named in five categories this edition.
First-choice share12%9%Of first choices across the direct, paraphrase, budget and scale prompts, 0 to 100.
Negative rate4%0%Negative labels as a share of the product's labels, 0 to 100.
Rank in category#3#5A position in a field of 13; printed, not drawn.
Labels2712A count; the two differ.
The two percentage rows are drawn on one 0 to 100 track, CloudTalk reading right to left. Rank and label count are printed, not drawn.Five9 was named alongside these two in twelve of the fourteen direct answers. Five9 vs CloudTalk · Five9 vs LiveAgent · Talkdesk vs CloudTalk
Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the contact center platforms page.
By framing
How many of the fourteen models made each the first choice, per way of asking, and how many argued against it.
CloudTalkFirst choices, of fourteen modelsLiveAgent
Direct40
Paraphrase20
Comparative00
Budget-constrained15
Scale-constrained00
Negative001 against CloudTalk
Bars are first choices, 0 to 14 each sideModels that argued againstA model can name both, so the two sides of a row do not sum to fourteen.
Every model, every framing
The eighty-four answers behind the chart above, one cell each: where CloudTalk and LiveAgent stood in it.
| Model | Direct | Paraphrase | Comparative | Budget-constrained | Scale-constrained | Negative |
|---|---|---|---|---|---|---|
| Claude Haiku 4.5 | | | | |||
| GPT-5.4 mini | ||||||
| Gemini 3.5 Flash | | | | |||
| Perplexity Sonar | | | | |||
| Grok 4.1 Fast | | | | |||
| Mistral Small | | |||||
| DeepSeek V4 Flash | | | ||||
| Llama 4 Maverick | | | | |||
| Qwen 3.7 Flash | | |||||
| Kimi K2 | | | | |||
| GLM 4.7 FlashX | | |||||
| MiniMax M2.5 | | |||||
| GPT-6 Luna | ||||||
| Muse Glimmer 30B | | |
CloudTalk LiveAgent first choice named as an alternative argued againstblank: not namedEach cell is one answer, CloudTalk on the left and LiveAgent on the right.The direct prompt
The plain question, one answer per model, grouped by where CloudTalk and LiveAgent stood in it.
CloudTalk first, LiveAgent not the choice
4 of 14 modelsLiveAgent was named in the answer but not as the choice, or not at all.Claude Haiku 4.5CloudTalk alternatives: Five9, Genesys Cloud CX, Talkdesk
Perplexity SonarCloudTalk alternatives: Nextiva, RingCentral Contact Center, Talkdesk
Llama 4 MaverickCloudTalk alternatives: RingCX, Talkdesk
Muse Glimmer 30BCloudTalk alternatives: Aloware, Dialpad Ai Contact Center, Five9, Nextiva, Talkdesk
Neither was the first choice, one was named
3 of 14 modelsThe answer put something else first and named one of the two as an alternative.Grok 4.1 FastAircall, Talkdesk alternatives: CloudTalk, Dialpad Ai Contact Center, Five9
DeepSeek V4 FlashFive9 alternatives: CloudTalk, Dialpad Ai Contact Center, Genesys Cloud CX, Talkdesk
MiniMax M2.5Five9 alternatives: CloudTalk, Dialpad Ai Contact Center, Talkdesk
Neither was named
7 of 14 modelsThe answer made no first choice from these two in this category.GPT-5.4 miniGenesys Cloud CX alternatives: Dialpad Ai Contact Center, Five9, RingCentral Events, Zoom Contact Center
Gemini 3.5 FlashDialpad Ai Contact Center alternatives: Aircall, Five9, Talkdesk, Zoom Contact Center
Mistral SmallFive9 alternatives: Dialpad Ai Contact Center, Nextiva Contact Center, Talkdesk
Qwen 3.7 FlashDialpad Ai Contact Center, Five9 alternatives: Genesys Cloud CX
Kimi K2Dialpad Ai Contact Center, Five9 alternatives: Genesys Cloud CX, Nextiva
GLM 4.7 FlashXDialpad Ai Contact Center, Talkdesk alternatives: Five9, Freshdesk Contact Center, Zendesk Contact Center
GPT-6 LunaFive9 alternatives: Genesys Cloud CX, Salesforce Voice
Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment and they are never added together. The figures above are the mid-market standing, which is the one the category orders by.
Small business
CloudTalk leads by seven points.
CloudTalk16%#2 of 15LiveAgent9%#5 of 15Mid-marketThe figures above
CloudTalk leads by four points.
CloudTalk12%#3 of 13LiveAgent9%#5 of 13Enterprise
LiveAgent is not named for this buyer.
CloudTalk0%#– of 9LiveAgent—not namedWhat the models said about CloudTalk
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Three of three in this category shown.
“CloudTalk – ⚠️ Moderate Caution ... Recurring complaints about slow response times for urgent technical matters” Kimi K2 · negative prompt · soft negative
“CloudTalk is a cloud-based contact center platform built for mid-market sales and support teams that manage high call volumes without adding overhead.” Llama 4 Maverick · direct prompt · first choice
“CloudTalk is recommended as the best overall contact center software for mid-market sales & support teams needing AI and CRM depth” Claude Haiku 4.5 · direct prompt · first choice
What the models said about LiveAgent
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Three of four in this category shown.
“LiveAgent: Starting at a low price point, LiveAgent is a highly affordable option that is great for voice-first teams and has a fast setup.” Llama 4 Maverick · budget prompt · first choice
“LiveAgent stands out as one of the cheapest options, starting at $15 per user/month, making it an excellent choice for tight budgets.” Claude Haiku 4.5 · budget prompt · first choice
“LiveAgent, CloudTalk, and Freshcaller are widely considered the best options in 2026 due to their low entry costs” Qwen 3.7 Flash · budget prompt · first choice
Also compared
Five9 vs CloudTalkFive9 vs LiveAgentTalkdesk vs CloudTalkTalkdesk vs LiveAgentCloudTalk vs Dialpad Ai Contact CenterCloudTalk vs Genesys Cloud CXCloudTalk vs NICE CXoneCloudTalk vs Amazon ConnectDialpad Ai Contact Center vs LiveAgentLiveAgent vs Genesys Cloud CXLiveAgent vs NICE CXoneLiveAgent vs Amazon ConnectAll twenty-eight head-to-head pages and the full contact center standing
Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.