Contact center platforms · October 2026 Edition
CloudTalk vs Dialpad Ai Contact Center
Four of fourteen models named CloudTalk first on the direct prompt; four named Dialpad Ai Contact Center. CloudTalk was named by eleven of the fourteen models and Dialpad Ai Contact Center by ten and CloudTalk carries 27 labels and Dialpad Ai Contact Center 29, so the shares are not directly comparable.
Named in thirteen categories this edition.
By Dialpad, United States, founded 2014. Named in one category this edition.
First-choice share12%9%Of first choices across the direct, paraphrase, budget and scale prompts, 0 to 100.
Negative rate4%10%Negative labels as a share of the product's labels, 0 to 100.
Rank in category#3#4A position in a field of 13; printed, not drawn.
Labels2729A count; the two differ.
The two percentage rows are drawn on one 0 to 100 track, CloudTalk reading right to left. Rank and label count are printed, not drawn.Five9 was named alongside these two in twelve of the fourteen direct answers. Five9 vs CloudTalk · Five9 vs Dialpad Ai Contact Center · Talkdesk vs CloudTalk
Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the contact center platforms page.
By framing
How many of the fourteen models made each the first choice, per way of asking, and how many argued against it.
CloudTalkFirst choices, of fourteen modelsDialpad Ai Contact Center
Direct44
Paraphrase20
Comparative00
Budget-constrained111 against Dialpad Ai Contact Center
Scale-constrained00
Negative001 against CloudTalk · 2 against Dialpad Ai Contact Center
Bars are first choices, 0 to 14 each sideModels that argued againstA model can name both, so the two sides of a row do not sum to fourteen.
Every model, every framing
The eighty-four answers behind the chart above, one cell each: where CloudTalk and Dialpad Ai Contact Center stood in it.
| Model | Direct | Paraphrase | Comparative | Budget-constrained | Scale-constrained | Negative |
|---|---|---|---|---|---|---|
| Claude Haiku 4.5 | | | ||||
| GPT-5.4 mini | | |||||
| Gemini 3.5 Flash | | | | |||
| Perplexity Sonar | | | ||||
| Grok 4.1 Fast | | | | | ||
| Mistral Small | | | ||||
| DeepSeek V4 Flash | | | ||||
| Llama 4 Maverick | | | | |||
| Qwen 3.7 Flash | | | | |||
| Kimi K2 | | | | | ||
| GLM 4.7 FlashX | | | | |||
| MiniMax M2.5 | | | | |||
| GPT-6 Luna | ||||||
| Muse Glimmer 30B | | | |
CloudTalk Dialpad Ai Contact Center first choice named as an alternative argued againstblank: not namedEach cell is one answer, CloudTalk on the left and Dialpad Ai Contact Center on the right.The direct prompt
The plain question, one answer per model, grouped by where CloudTalk and Dialpad Ai Contact Center stood in it.
CloudTalk first, Dialpad Ai Contact Center an alternative
4 of 14 modelsDialpad Ai Contact Center was named in the answer but not as the choice, or not at all.Claude Haiku 4.5CloudTalk alternatives: Five9, Genesys Cloud CX, Talkdesk
Perplexity SonarCloudTalk alternatives: Nextiva, RingCentral Contact Center, Talkdesk
Llama 4 MaverickCloudTalk alternatives: RingCX, Talkdesk
Muse Glimmer 30BCloudTalk alternatives: Aloware, Dialpad Ai Contact Center, Five9, Nextiva, Talkdesk
Dialpad Ai Contact Center first, CloudTalk not the choice
4 of 14 modelsCloudTalk was named in the answer but not as the choice, or not at all.Gemini 3.5 FlashDialpad Ai Contact Center alternatives: Aircall, Five9, Talkdesk, Zoom Contact Center
Qwen 3.7 FlashDialpad Ai Contact Center, Five9 alternatives: Genesys Cloud CX
Kimi K2Dialpad Ai Contact Center, Five9 alternatives: Genesys Cloud CX, Nextiva
GLM 4.7 FlashXDialpad Ai Contact Center, Talkdesk alternatives: Five9, Freshdesk Contact Center, Zendesk Contact Center
Neither was the first choice, one was named
5 of 14 modelsThe answer put something else first and named one of the two as an alternative.GPT-5.4 miniGenesys Cloud CX alternatives: Dialpad Ai Contact Center, Five9, RingCentral Events, Zoom Contact Center
Grok 4.1 FastAircall, Talkdesk alternatives: CloudTalk, Dialpad Ai Contact Center, Five9
Mistral SmallFive9 alternatives: Dialpad Ai Contact Center, Nextiva Contact Center, Talkdesk
DeepSeek V4 FlashFive9 alternatives: CloudTalk, Dialpad Ai Contact Center, Genesys Cloud CX, Talkdesk
MiniMax M2.5Five9 alternatives: CloudTalk, Dialpad Ai Contact Center, Talkdesk
Neither was named
1 of 14 modelsThe answer made no first choice from these two in this category.GPT-6 LunaFive9 alternatives: Genesys Cloud CX, Salesforce Voice
Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment and they are never added together. The figures above are the mid-market standing, which is the one the category orders by.
Small business
CloudTalk leads by four points.
CloudTalk16%#2 of 15Dialpad Ai Contact Center12%#3 of 15Mid-marketThe figures above
CloudTalk leads by four points.
CloudTalk12%#3 of 13Dialpad Ai Contact Center9%#4 of 13Enterprise
Level: the same share of first choices.
CloudTalk0%#– of 9Dialpad Ai Contact Center0%#– of 9What the models said about CloudTalk
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Three of three in this category shown.
“CloudTalk – ⚠️ Moderate Caution ... Recurring complaints about slow response times for urgent technical matters” Kimi K2 · negative prompt · soft negative
“CloudTalk is a cloud-based contact center platform built for mid-market sales and support teams that manage high call volumes without adding overhead.” Llama 4 Maverick · direct prompt · first choice
“CloudTalk is recommended as the best overall contact center software for mid-market sales & support teams needing AI and CRM depth” Claude Haiku 4.5 · direct prompt · first choice
What the models said about Dialpad Ai Contact Center
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Six of seven in this category shown.
“Missed inbound notifications/calls slipping through... Popular but inconsistent for high-stakes contact centers.” Grok 4.1 Fast · negative prompt · hard negative
“limited outbound dialing control and occasional connectivity issues during high-volume campaigns” GLM 4.7 FlashX · negative prompt · soft negative
“While its Pro plan is $69/user/month... may be worth the investment for growing teams” Mistral Small · budget prompt · soft negative
“or Dialpad ($15/user/month) if you're primarily phone-focused and want AI features without the premium price tag” DeepSeek V4 Flash · budget prompt · first choice
“For most mid-market B2B companies, Dialpad and Talkdesk are the top contenders” GLM 4.7 FlashX · direct prompt · first choice
“Dialpad Ai Contact Center represents the most future-proof and practical choice” Gemini 3.5 Flash · direct prompt · first choice
Also compared
Five9 vs CloudTalkFive9 vs Dialpad Ai Contact CenterTalkdesk vs CloudTalkTalkdesk vs Dialpad Ai Contact CenterCloudTalk vs LiveAgentCloudTalk vs Genesys Cloud CXCloudTalk vs NICE CXoneCloudTalk vs Amazon ConnectDialpad Ai Contact Center vs LiveAgentDialpad Ai Contact Center vs Genesys Cloud CXDialpad Ai Contact Center vs NICE CXoneDialpad Ai Contact Center vs Amazon ConnectAll twenty-eight head-to-head pages and the full contact center standing
Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.