1 category · RankedDialpad Ai Contact Center
Standing by category
| Category | Function | Share | Rank | Negative rate | Labels | Quadrant | Since September 2026 |
|---|---|---|---|---|---|---|---|
| Contact center platforms | Customer | 9% | 4 of 86 | 10% | 29 | accepted challenger |
Movement
By model
How each model treated Dialpad Ai Contact Center across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.ShowHide
By model
| Model | First choice | Alternative | Mention | Negative | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 1 | 0 | 0 | 1 |
| Gemini 3.5 Flash | 1 | 1 | 0 | 0 | 2 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.1 Fast | 0 | 2 | 1 | 1 | 4 |
| Mistral Small | 0 | 1 | 1 | 1 | 3 |
| DeepSeek V4 Flash | 1 | 1 | 1 | 0 | 3 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 1 | 1 | 0 | 0 | 2 |
| Kimi K2 | 1 | 1 | 1 | 0 | 3 |
| GLM 4.7 FlashX | 1 | 0 | 1 | 1 | 3 |
| MiniMax M2.5 | 0 | 3 | 1 | 0 | 4 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 3 | 1 | 0 | 4 |
By framing
What the models said for it
Verbatim evidence the judge attached to positive labels.
“or Dialpad ($15/user/month) if you're primarily phone-focused and want AI features without the premium price tag” DeepSeek V4 Flash · Contact center · budget prompt · first choice
“For most mid-market B2B companies, Dialpad and Talkdesk are the top contenders” GLM 4.7 FlashX · Contact center · direct prompt · first choice
“Dialpad Ai Contact Center represents the most future-proof and practical choice” Gemini 3.5 Flash · Contact center · direct prompt · first choice
“I'd suggest starting with Dialpad or Five9 if you want strong AI/automation” Kimi K2 · Contact center · direct prompt · first choice
And against it
Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.
“Missed inbound notifications/calls slipping through... Popular but inconsistent for high-stakes contact centers.” Grok 4.1 Fast · Contact center · negative prompt · hard negative
“limited outbound dialing control and occasional connectivity issues during high-volume campaigns” GLM 4.7 FlashX · Contact center · negative prompt · soft negative
“While its Pro plan is $69/user/month... may be worth the investment for growing teams” Mistral Small · Contact center · budget prompt · soft negative
Named alongside
The products named in the same answers as Dialpad Ai Contact Center, over the 83 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Dialpad Ai Contact Center was named but was not.ShowHide
Named alongside
What carried it into the answer
Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 81 of the 83 answers that named Dialpad Ai Contact Center and are not a share of its labels.
Domains cited
320 of the 351 domain citations in answers naming Dialpad Ai Contact Center came from somebody else's page.
Pages cited
Pages are listed as the models cited them.
Search and answers
dialpad.com is not in Google's top ten for any of the category's searches. In the answers, Dialpad Ai Contact Center takes 9% of first choices and Five9 takes 18%.ShowHide
Search and answers
In search
Google, US estimates- Searches for its name, Google
- 50 a month (“dialpad ai contact center”)
- AI search demand for its name, est.
- 0 a month
- Organic visits to its site
- about 6,588,510 a month
- Searches its site ranks for
- 31,608 · 4,106 in the top three
- Sites linking to it
- 13,084
- Paid Google search
- 13 searches its ads show for, about 95 clicks and $1,842 a month (estimate)
In answers
This edition- First choices
- 12 across its categories
- Named in
- 83 answers
- Its own site cited
- in 81 of the answers that named it
Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.
What it publishes
ShowHide
What it publishes
ShowHide| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 1,268 | undated | |||
| News or press | 699 | undated | |||
| Case study | 491 | undated | |||
| Conference or event | 366 | undated | |||
| Report or ebook | 119 | undated | |||
| Comparison | 76 | undated | |||
| Glossary or explainer | 73 | undated | |||
| Webinar or virtual event | 63 | undated | |||
| Template or tool | 15 | undated |
How it is countedHide how it is counted
Every page dialpad.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.
Names read as Dialpad Ai Contact Center
Follow Dialpad Ai Contact Center
An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.
Already following? Everything you follow, with a stop for each.
The company
Dialpad is the company behind Dialpad Ai Contact Center.ShowHide
The company
On record
Wikidata- Website
- dialpad.com
- Headquarters
- United States
- Founded
- 2014
Fetched September 14, 2026. These describe the company, not the product's standing, and a claimed page can dispute any of them. · Wikidata · Crunchbase
Claim this page
Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Dialpad Ai Contact Center's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Dialpad Ai Contact Center, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.
What a new claim receivesHide what a new claim receives
A new claim receives the current edition's vendor brief for Dialpad Ai Contact Center by email, built from the raw record of the edition. It shows:
- where Dialpad Ai Contact Center is named, by buyer and by framing, and which cells hold its first choices;
- the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
- its vocabulary against the segment leader's, and the pages the models cited;
- who was chosen in the answers that did not name Dialpad Ai Contact Center, and every reason the record gives;
- a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
- one page of published figures cleared to show a buyer.