Index › Vertical 03 of 6 · September 2026 Edition
Edition 01 · September 2026Vertical 03
Customer
Keeping and growing customers: support, success, onboarding, feedback, education, community. 1 of 9 categories scored, 3 planned, 5 open for sponsorship.
Standing in customer
First-choice share across the direct, paraphrase, budget and scale prompts, all six models, for the one customer category scored in the September 2026 Edition.
Next in customer
Planned categories are in the build queue; open ones are available for a sponsor to bring forward and are scored exactly like every other.
Chatbots and conversational AI for support plannedCustomer feedback and surveys plannedCustomer success platforms plannedCommunity platforms openCustomer education and LMS openDigital adoption and onboarding openIn-app messaging and customer communications openKnowledge base and self-service open