Contact center quality assurance for enterprise buyers
Asked as “contact center quality assurance tool”, and as “support QA and conversation review platform”, on behalf of an enterprise B2B company. 47 first choices recorded across the direct, paraphrase, budget and scale prompts, fourteen models each. Added to the October 2026 Edition on October 4, 2026; its answers are read by the distilled judge (ai-indexes-judge-qwen3-14b-run3), not the claude-opus-5 judge of the earlier categories: how the two compare.
Standing · first-choice share
15%
Contested · NICE CXone Quality Management 13%
15MaestroQA13NICE CXone Quality Management11Genesys Cloud CX62others
15% of first choices, contested.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.
The standing
Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all fourteen models, for an enterprise B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrant
Show the four products at 0%, ordered by negative rate
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its product page.
For buyers
All twenty-eight head-to-head pages: the top eight products, each against each
EvaluAgent vs CloudTalkEvaluAgent vs MaestroQAEvaluAgent vs PlayvoxEvaluAgent vs Level AIScorebuddy vs Zendesk QAScorebuddy vs Playvox QMScorebuddy vs CloudTalkScorebuddy vs MaestroQAScorebuddy vs PlayvoxScorebuddy vs Level AIZendesk QA vs Playvox QMZendesk QA vs CloudTalkZendesk QA vs MaestroQAZendesk QA vs PlayvoxZendesk QA vs Level AIPlayvox QM vs CloudTalkPlayvox QM vs MaestroQAPlayvox QM vs PlayvoxPlayvox QM vs Level AICloudTalk vs MaestroQACloudTalk vs PlayvoxCloudTalk vs Level AIMaestroQA vs PlayvoxMaestroQA vs Level AIPlayvox vs Level AI
Recommended versus criticized
Every product with at least 10 labels here, on both axes. The 30% line names a quadrant, not the verdict above: that one needs more than 40%.
Criticized challengerCriticized default
Negative label rate →
01
02
03
04
05
06
07
08
09S10
11
12
13
14Accepted challengerEndorsed leader
0%First-choice share → · lines at 30% share and 25% negative30%
Key
01MaestroQA15%
MaestroQA15%02NICE CXone Quality Management13%
NICE CXone Quality Management13%03Genesys Cloud CX11%
Genesys Cloud CX11%04Observe.AI9%
Observe.AI9%05EvaluAgent9%
EvaluAgent9%06Salesforce Service Cloud6%
Salesforce Service Cloud6%07Zendesk QA4%
Zendesk QA4%08Level AI4%
Level AI4%09Balto2%
Balto2%10Scorebuddy2%
11Verint Quality Management0%
Verint Quality Management0%12Calabrio ONE0%
Calabrio ONE0%13CallMiner Eureka0%
CallMiner Eureka0%14Talkdesk0%
Talkdesk0%What they warned about
Zero of fourteen models held their first choice under the paraphrase. Claude Haiku 4.5, GPT-5.4 mini, Gemini 3.5 Flash, Perplexity Sonar, Grok 4.1 Fast, Mistral Small, DeepSeek V4 Flash, Llama 4 Maverick, Qwen 3.7 Flash, Kimi K2, GLM 4.7 FlashX, MiniMax M2.5, GPT-6 Luna and Muse Glimmer 30B changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
NICE CXone Quality Management17%
7 of 42 labels negative · 6 of 14 models · 1 hard negative
“Critical Warning: Avoid These Pitfalls ... NICE CXone — its pricing is notoriously **opaque and SKU-heavy**” DeepSeek V4 Flash, budget prompt
Verint Quality Management18%
4 of 22 labels negative · 4 of 14 models · 1 hard negative
“What to Avoid for Predictable TCO ... pricing can balloon unpredictably” Kimi K2, budget prompt
CallMiner Eureka20%
3 of 15 labels negative · 3 of 14 models · 2 hard negative
“Bundled packages priced on user count or interaction volume—the latter creates variability.” Kimi K2, budget prompt
Five9 Quality Management50%
3 of 6 labels negative · 3 of 14 models · 2 hard negative
“Category to Avoid: Built-in QA features provided by entry-level Voice-over-IP (VoIP) or cloud PBX providers ... (e.g., standard versions of Five9, RingCentral, Vonage).” Qwen 3.7 Flash, negative prompt
What they cite
Citations exist only for the models that return a source list: fourteen of the fourteen in this edition, and all six flagship models on the expanded tier.
Sites the answers cite
78 of 84 answers in this category came back with a source list, from 14 of 14 models: citations where the model returns them, or the search results it consulted. 1120 links across 237 sites, every framing counted. Ranked by the number of answers carrying the site or page. None of the 252 answers across every segment cited this index's own page for the category.
53 answers · 63 citations · 13 models
vendor site · Guideflow47 answers · 54 citations · 12 models
vendor site · CloudTalk40 answers · 54 citations · 12 models
39 answers · 67 citations · 14 models
vendor site · Voxjar27 answers · 36 citations · 9 models
21 answers · 26 citations · 10 models
18 answers · 36 citations · 9 models
vendor site · AmplifAI18 answers · 21 citations · 10 models
vendor site · Balto16 answers · 25 citations · 9 models
vendor site · Cresta16 answers · 17 citations · 10 models
15 answers · 17 citations · 8 models
15 answers · 15 citations · 8 models
Pages the answers cite
The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.
49 answers · 13 models
46 answers · 12 models
34 answers · 12 models
27 answers · 9 models
20 answers · 10 models
20 answers · 13 models
16 answers · 8 models
14 answers · 8 models
14 answers · 7 models
12 answers · 8 models
Search against answers
Each company's standing in the answers beside its site's footprint in Google search, one row a site: the products the models named on it with their shares, and the share they add up to; monthly searches on Google, and DataForSEO's estimate of AI search demand (modeled from search signals, directional, not a count of queries to any assistant), for the most-searched of the company's and its products' names (the name is in each row's hover text); estimated monthly organic visits to the site; and its best position in Google's top ten for “best contact center quality assurance tool”, “contact center quality assurance tool”. US estimates from DataForSEO and Google's Ads Transparency Center. A small company's site, or a mid-sized company's site for its flagship, is marked company; a product on a large parent's site (Google, Microsoft) has no site figures. A column with no figures for this category is left out, and an empty cell means none were seen, not none exist. Two measurements side by side: neither is read as the cause of the other.
| Company and products | Share | Own site cited | Name searches, Google | AI search demand, est. | Organic visits | Paid search a month, est. | Google ads, last 30 days | Best Google position |
|---|---|---|---|---|---|---|---|---|
| MaestroQA maestroqa.com | 15% | 51 | 880 | 4 | 575 | |||
| NICE nice.com NICE CXone Quality Management 13% | 13% | 73 | 165,000 | 567,279 | 395,488 company | $697,825 | 77 | 3 |
| Genesys Cloud CX genesys.com | 11% | 212 | 590 | 23 | 60,178 | $216,000 | 79 | |
| Observe.AI observe.ai | 9% | 80 | 2,400 | 73 | 4,841 | 3 | ||
| EvaluAgent evaluagent.com | 9% | 109 | 170 | 3 | 326 | 11 | ||
| Salesforce parent site Salesforce Service Cloud 6% | 6% | 199 | 550,000 | 60,632 | ||||
| Zendesk zendesk.com Zendesk QA 4% | 4% | 84 | 74,000 | 3,566 | 5,365,445 company | $16,181 | 63 | 7 |
| Level AI thelevel.ai | 4% | 35 | 2,900 | 1,093 | 16,640 | 46 | 7 | |
| VQ Online | 4% | |||||||
| VereQuest verequest.com Verequest Ultra 2%, VereQuest 2% | 4% | 3 |
Google's top ten for the two searches hold 15 sites; 3 of them are among the sites the models cited here (amplifai.com, g2.com, thelevel.ai). The first result for “best contact center quality assurance tool” is thecxlead.com.
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.ShowHide
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ShowHideModelDirect“What is the best contact center quality assurance tool for an enterprise B2B company?”Paraphrase“Which support QA and conversation review platform would you recommend to a large B2B company with thousands of employees?”Comparative“What are the top enterprise-grade contact center quality assurance tools and how do they differ?”Budget-constrained“What is the best contact center quality assurance tool for a large company that needs predictable total cost across thousands of users?”Scale-constrained“We are a 5,000 person company with SSO, SOC 2 and procurement review requirements evaluating a contact center quality assurance tool. What should we look at?”Negative“Which contact center quality assurance tools should a large enterprise avoid or be cautious about?”
Claude Haiku 4.5no first choiceZendesk QAChangedVerint Quality ManagementNICE CXone Quality Managementagainst: EvaluAgentno first choiceagainst: Dialpad, Level AI, NICE CXone Quality Management
Three alternatives
Front, NICE CXone Quality Management, Observe.AIFour alternatives
Genesys Cloud CX, NICE CXone Quality Management, Salesforce Service Cloud, TalkdeskGPT-5.4 miniNICE CXone Quality ManagementScorebuddyCXChangedNICE CXone Quality Management, Verint Quality ManagementQMSdeskagainst: Playvox Quality Managementno first choicenothing named
Two alternatives
Calabrio ONE, Observe.AIThree alternatives
CallMiner Eureka, MaestroQA, Observe.AISeven alternatives
Balto, CallMiner Eureka, Cresta, Genesys Recording, Quality Management, and Speech Analytics, Observe.AI, Scorebuddy, Webex Contact Center AI QMTwo alternatives
ScorebuddyCX, SuccessKPIGemini 3.5 FlashLevel AI, Observe.AIRippitChangedNICE CXone Quality Management, Verint Quality ManagementSentiSumno first choiceagainst: Balto, Cresta
Five alternatives
NICE CXone Quality Management, Rippit, Salesforce Service Cloud, Verint Quality Management, Zendesk QAFour alternatives
EvaluAgent, Level AI, Observe.AI, Zendesk QAFive alternatives
Level AI, Observe.AI, Rippit, Solidroad, Zendesk QAThree alternatives
OttoQA, ScorebuddyCX, VoxjarPerplexity SonarGenesys Cloud CXObserve.AIChangedno first choiceGenesys Cloud CXagainst: NICE CXone Quality Managementno first choicenothing named
One alternative
Salesforce Service CloudTwo alternatives
CallMiner Eureka, Zendesk QASix alternatives
Balto, CallMiner Eureka, Dialpad, Salesforce Service Cloud, Talkdesk, Zendesk QAGrok 4.1 FastBaltoZendesk QAChangedNICE CXone Quality ManagementEvaluAgentagainst: NICE CXone Quality Management, Scorebuddy, my.SQMQEval, Scorebuddyagainst: Calabrio ONE, CallMiner Eureka, Level AI, NICE CXone Quality Management, Observe.AI, Playvox, Verint Quality Management, Zendesk QA
Four alternatives
Genesys Cloud CX, Observe.AI, Playvox Quality Management, Salesforce Service CloudFive alternatives
Cresta, Genesys Cloud CX, Level AI, MaestroQA, TalkdeskNine alternatives
Calabrio ONE, Cresta, Genesys Cloud Quality Management, Level AI, Observe.AI, Playvox, SQM Group AutoCX, Verint Quality Management, Zendesk QAOne alternative
Talkdesk QMMistral SmallSalesforce Service CloudCrestaChangedNICE Enlighten AI Quality Management, Verint Automated Quality ManagementGenesys Cloud CX, NICE CXone Quality Managementagainst: Five9 Quality Management, Talkdeskno first choicenothing named
Two alternatives
AmplifAI, ConvinTwo alternatives
TeamSupport, Zendesk Quality Management SoftwareFive alternatives
EvaluAgent, Five9 Intelligent Cloud Contact Center Platform, Genesys Cloud CX Quality Management, Level AI, ScorebuddyCXDeepSeek V4 FlashAmplifAIMaestroQAChangedNICE CXone Quality ManagementEvaluAgentagainst: CallMiner Eureka, Five9 Quality Management, NICE CXone Quality Management, Observe.AI, Talkdeskno first choiceagainst: Avaya, Klaus, MaestroQA, Observe.AI, Scorebuddy
Four alternatives
Genesys Cloud CX, NICE CXone Quality Management, Talkdesk, Zendesk QATwo alternatives
AmplifAI, NICE CXone Quality ManagementFive alternatives
Balto, Calabrio ONE, Five9 Quality Management, Genesys Cloud CX, Verint Quality ManagementOne alternative
AmplifAILlama 4 MaverickSalesforce Service CloudMaestroQAChangedagainst: Quono first choiceno first choiceno first choicenothing named
Five alternatives
AmplifAI, Calabrio ONE, Genesys Cloud CX, NICE CXone Quality Management, Verint Quality ManagementTwo alternatives
EvaluAgent, Zendesk QAQwen 3.7 FlashObserve.AIMaestroQAChangedGenesys Cloud CX, NICE inContactEvaluAgentno first choiceagainst: Five9 Quality Management, NICE CXone Quality Management, RingCentral Events, Salesforce Agentforce, Salesforce Service Cloud, Verint Quality Management, Vonage
Three alternatives
Lorikeet CX, NICE CXone Quality Management, Zendesk QAThree alternatives
Observe.AI, Scorebuddy, Zendesk QAFive alternatives
Aspect, CallMiner Eureka, Gong, Observe.AI, PlayvoxThree alternatives
NICE CXone Quality Management, Talkdesk, Zendesk QAKimi K2NICE CXone Quality ManagementMaestroQAChangedagainst: Zendesk QAno first choiceNICE CXone Quality Managementagainst: Balto, CallMiner Eureka, Observe.AI, Verint Quality Managementno first choicenothing named
Four alternatives
Calabrio ONE, MaestroQA, Medallia Agent Connect, PlayvoxTwo alternatives
Observe.AI, PlayvoxOne alternative
Genesys Cloud CXGLM 4.7 FlashXNICE CXone Quality Management, Salesforce Service CloudMaestroQAChangedBaltoGenesys Cloud CXagainst: Talkdeskno first choicenothing named
Three alternatives
AmplifAI, Balto, Observe.AIThree alternatives
Observe.AI, Talkdesk, Zendesk QAThree alternatives
Calabrio ONE, NICE CXone Quality Management, Verint Quality ManagementOne alternative
NICE CXone Quality ManagementMiniMax M2.5Level AI, Observe.AIMaestroQAChangedObserve.AIVQ Onlineno first choicenothing named
Three alternatives
MaestroQA, Salesforce Service Cloud, Zendesk QAOne alternative
CrestaSeven alternatives
EvaluAgent, Level AI, MaestroQA, QEval, Scorebuddy, Voxjar, Zendesk QAThree alternatives
EvaluAgent, Verequest Ultra, Zendesk QAGPT-6 LunaVerint Quality ExcellenceEvaluAgentChangedagainst: Rippitno first choiceVerequest Ultraagainst: NICE CXone Quality Managementno first choiceagainst: Calabrio ONE, EvaluAgent, Genesys Cloud CX, Playvox, Scorebuddy, Verint Quality Management
Two alternatives
Genesys Cloud Quality Management, NICE CXone Quality ManagementOne alternative
Zendesk QAOne alternative
EvaluAgentFour alternatives
CallMiner Eureka, NICE CXone Quality Management, Observe.AI, Verint Quality ManagementMuse Glimmer 30BGenesys Cloud CXMaestroQAChangedNICE CXone Quality ManagementVQ Online, VereQuestno first choicenothing named
Four alternatives
Calabrio ONE, NICE CXone with Enlighten AI Quality Management, Salesforce Service Cloud, Verint CX Automation PlatformFive alternatives
NICE CXone Quality Management, Observe.AI, Scorebuddy, Verint Quality Management, Zendesk QAFour alternatives
Balto, Calabrio ONE Quality Management, CallMiner Eureka, Verint Quality ManagementOne alternative
VoxjarBold is the first choiceAlternatives are counted; the count opens them.What the answer argued against
The record
One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency. Full answer text is in the free responses file. Download the record
Eighty-four rows: every prompt, every model, every answer.
| Prompt | Model | Version string | Time (UTC) | Searched | Sources | Latency |
|---|---|---|---|---|---|---|
| Direct recommendation | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-05 00:11 | no | 0 | 4 s |
| Direct recommendation | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-04 23:56 | yes | 3 | 5 s |
| Direct recommendation | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-05 00:44 | yes | 19 | 26 s |
| Direct recommendation | Perplexity Sonar | sonar | 2026-10-04 22:30 | yes | 15 | 3 s |
| Direct recommendation | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-05 00:39 | yes | 20 | 10 s |
| Direct recommendation | Mistral Small | mistral/mistral-small via mistral | 2026-10-05 00:39 | yes | 5 | 4 s |
| Direct recommendation | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-05 00:11 | yes | 20 | 22 s |
| Direct recommendation | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-04 23:10 | yes | 5 | 2 s |
| Direct recommendation | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-05 00:29 | yes | 15 | 35 s |
| Direct recommendation | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-04 22:23 | yes | 14 | 20 s |
| Direct recommendation | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-04 23:26 | yes | 19 | 91 s |
| Direct recommendation | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-04 23:38 | yes | 9 | 19 s |
| Direct recommendation | GPT-6 Luna | gpt-6-luna | 2026-10-04 23:18 | yes | 3 | 15 s |
| Direct recommendation | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-05 00:15 | yes | 15 | 16 s |
| Paraphrase | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-05 00:21 | yes | 9 | 8 s |
| Paraphrase | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-04 23:46 | yes | 4 | 4 s |
| Paraphrase | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-04 22:50 | yes | 14 | 24 s |
| Paraphrase | Perplexity Sonar | sonar | 2026-10-04 22:43 | yes | 18 | 4 s |
| Paraphrase | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-04 23:41 | yes | 23 | 9 s |
| Paraphrase | Mistral Small | mistral/mistral-small via mistral | 2026-10-04 22:44 | yes | 5 | 4 s |
| Paraphrase | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-05 00:22 | yes | 21 | 41 s |
| Paraphrase | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-04 23:55 | yes | 5 | 10 s |
| Paraphrase | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-05 00:58 | yes | 5 | 17 s |
| Paraphrase | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-04 23:01 | yes | 21 | 23 s |
| Paraphrase | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-04 23:32 | yes | 24 | 85 s |
| Paraphrase | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-05 00:40 | yes | 11 | 28 s |
| Paraphrase | GPT-6 Luna | gpt-6-luna | 2026-10-05 00:20 | yes | 4 | 25 s |
| Paraphrase | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-04 23:32 | yes | 22 | 24 s |
| Comparative | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-04 22:18 | yes | 17 | 11 s |
| Comparative | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-04 23:50 | yes | 10 | 7 s |
| Comparative | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-04 22:16 | yes | 20 | 32 s |
| Comparative | Perplexity Sonar | sonar | 2026-10-04 23:30 | yes | 17 | 6 s |
| Comparative | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-04 23:52 | yes | 17 | 13 s |
| Comparative | Mistral Small | mistral/mistral-small via mistral | 2026-10-05 00:47 | yes | 18 | 15 s |
| Comparative | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-05 00:58 | yes | 25 | 73 s |
| Comparative | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-04 22:23 | yes | 7 | 4 s |
| Comparative | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-04 23:30 | no | 0 | 29 s |
| Comparative | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-05 00:25 | yes | 22 | 30 s |
| Comparative | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-04 23:56 | yes | 25 | 250 s |
| Comparative | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-04 22:18 | yes | 12 | 22 s |
| Comparative | GPT-6 Luna | gpt-6-luna | 2026-10-05 00:23 | yes | 8 | 32 s |
| Comparative | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-04 23:35 | yes | 18 | 42 s |
| Budget constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-04 23:55 | yes | 17 | 9 s |
| Budget constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-05 00:39 | yes | 5 | 5 s |
| Budget constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-04 23:02 | yes | 18 | 37 s |
| Budget constrained | Perplexity Sonar | sonar | 2026-10-04 23:09 | yes | 14 | 3 s |
| Budget constrained | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-05 00:29 | yes | 22 | 9 s |
| Budget constrained | Mistral Small | mistral/mistral-small via mistral | 2026-10-04 23:06 | yes | 25 | 11 s |
| Budget constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-05 00:57 | yes | 21 | 41 s |
| Budget constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-05 00:44 | yes | 5 | 3 s |
| Budget constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-04 23:20 | yes | 9 | 38 s |
| Budget constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-04 23:43 | yes | 20 | 55 s |
| Budget constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-04 23:36 | yes | 22 | 109 s |
| Budget constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-05 00:37 | yes | 17 | 60 s |
| Budget constrained | GPT-6 Luna | gpt-6-luna | 2026-10-04 22:50 | yes | 3 | 27 s |
| Budget constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-05 01:01 | yes | 17 | 27 s |
| Scale constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-05 00:54 | yes | 18 | 14 s |
| Scale constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-05 00:34 | yes | 0 | 7 s |
| Scale constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-04 23:50 | no | 0 | 16 s |
| Scale constrained | Perplexity Sonar | sonar | 2026-10-04 23:20 | yes | 20 | 8 s |
| Scale constrained | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-04 23:50 | yes | 13 | 8 s |
| Scale constrained | Mistral Small | mistral/mistral-small via mistral | 2026-10-04 22:39 | no | 0 | 11 s |
| Scale constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-05 00:43 | yes | 25 | 33 s |
| Scale constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-04 23:20 | yes | 5 | 3 s |
| Scale constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-04 23:13 | yes | 5 | 32 s |
| Scale constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-05 01:02 | yes | 22 | 33 s |
| Scale constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-04 22:46 | yes | 13 | 40 s |
| Scale constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-04 23:46 | no | 0 | 8 s |
| Scale constrained | GPT-6 Luna | gpt-6-luna | 2026-10-04 22:39 | yes | 2 | 30 s |
| Scale constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-04 23:11 | yes | 15 | 29 s |
| Negative framing | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-04 23:26 | yes | 16 | 9 s |
| Negative framing | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-04 22:32 | yes | 6 | 12 s |
| Negative framing | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-05 00:43 | yes | 18 | 26 s |
| Negative framing | Perplexity Sonar | sonar | 2026-10-04 23:28 | yes | 14 | 5 s |
| Negative framing | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-05 00:48 | yes | 21 | 13 s |
| Negative framing | Mistral Small | mistral/mistral-small via mistral | 2026-10-04 23:32 | yes | 9 | 6 s |
| Negative framing | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-04 23:29 | yes | 24 | 61 s |
| Negative framing | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-04 22:45 | yes | 5 | 3 s |
| Negative framing | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-04 22:51 | yes | 21 | 67 s |
| Negative framing | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-04 23:58 | yes | 23 | 44 s |
| Negative framing | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-05 00:34 | yes | 18 | 54 s |
| Negative framing | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-04 22:38 | yes | 5 | 34 s |
| Negative framing | GPT-6 Luna | gpt-6-luna | 2026-10-05 01:01 | yes | 4 | 26 s |
| Negative framing | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-05 00:55 | yes | 19 | 27 s |
Normalization in this category
Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.
ShowHide
Category-scoped readings
Calabrio read as Calabrio ONE
Calabrio ONE read as Calabrio ONE
Calabrio ONE (Verint) read as Calabrio ONE
Calabrio One read as Calabrio ONE
CallMiner read as CallMiner Eureka
Five9 read as Five9 Quality Management
Genesys read as Genesys Cloud CX
NICE read as NICE CXone Quality Management
NICE (CXone) read as NICE CXone Quality Management
NICE CXone read as NICE CXone Quality Management
NICE CXone (incorporating Playvox by NICE) read as NICE CXone Quality Management
NiCE read as NICE CXone Quality Management
NiCE CXone read as NICE CXone Quality Management
Nice read as NICE CXone Quality Management
Verint read as Verint Quality Management
Verint (Qualtrics) read as Verint Quality Management
Verint (including Calabrio) read as Verint Quality Management
Verint (incorporating Calabrio) read as Verint Quality Management
Zendesk QA/Klaus read as Zendesk QA
Unresolved, counted raw
Calabrio ONE Quality Management
Convcai
Genesys Cloud CX Quality
Genesys Cloud CX Quality Management
Genesys Recording, Quality Management, and Speech Analytics
Insightful
Lorikeet CX
Medallia Agent Connect
NICE CXone with Enlighten AI Quality Management
NICE Enlighten AI Quality Management
NICE Nexidia
OttoQA
QMSdesk
ReflexAI
SQM CX Quality
SQM Group AutoCX
Talkdesk Interaction & Quality Analytics
Verint CX Automation Platform
Verint Interaction Analytics
Verint Quality Excellence
VoiceMap
Webex Contact Center AI QM
Zendesk Quality Management Software
Discontinued, still offered
No shut-down product was recommended here.