EvaluAgent vs Zendesk QA
Six of fourteen models named EvaluAgent first on the direct prompt; two named Zendesk QA. EvaluAgent was named by fourteen of the fourteen models and Zendesk QA by thirteen and EvaluAgent carries 45 labels and Zendesk QA 28, so the shares are not directly comparable.
Named in one category this edition.
By Zendesk, San Francisco, United States, founded 2007. Named in one category this edition.
Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the contact center quality assurance page.
By framing
EvaluAgentFirst choices, of fourteen modelsZendesk QA
Across every category in the October 2026 Edition, EvaluAgent and Zendesk QA were named in the same answer forty-nine times, of the 109 answers naming EvaluAgent and the 84 naming Zendesk QA. In those answers Zendesk QA took the first choice nine times and EvaluAgent eighteen.
Every model, every framing
| Model | Direct | Paraphrase | Comparative | Budget-constrained | Scale-constrained | Negative |
|---|---|---|---|---|---|---|
| Claude Haiku 4.5 | | | | |||
| GPT-5.4 mini | | | | |||
| Gemini 3.5 Flash | | | | | | |
| Perplexity Sonar | | | | |||
| Grok 4.1 Fast | | | | | ||
| Mistral Small | | | | |||
| DeepSeek V4 Flash | | | | | | |
| Llama 4 Maverick | | | ||||
| Qwen 3.7 Flash | | | ||||
| Kimi K2 | | | | |||
| GLM 4.7 FlashX | | | | |||
| MiniMax M2.5 | | | | |||
| GPT-6 Luna | | | | | ||
| Muse Glimmer 30B | | | |
EvaluAgent Zendesk QA first choice named as an alternative argued againstblank: not namedEach cell is one answer, EvaluAgent on the left and Zendesk QA on the right.The direct prompt
EvaluAgent first, Zendesk QA an alternative
6 of 14 modelsZendesk QA was named in the answer but not as the choice, or not at all.Zendesk QA first, EvaluAgent an alternative
2 of 14 modelsEvaluAgent was named in the answer but not as the choice, or not at all.Neither was the first choice, one was named
5 of 14 modelsThe answer put something else first and named one of the two as an alternative.Neither was named
1 of 14 modelsThe answer made no first choice from these two in this category.Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.
By buyer segment
EvaluAgent19%#1 of 12Zendesk QA9%#4 of 12EvaluAgent28%#1 of 13Zendesk QA14%#3 of 13EvaluAgent9%#5 of 14Zendesk QA4%#7 of 14What the models said about EvaluAgent
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Five of six in this category shown.
“Users report repeated friction integrating with platforms like Amazon Connect, despite vendor instructions” DeepSeek V4 Flash · negative prompt · soft negative
“limited dashboard customization for evaluagent” GPT-6 Luna · negative prompt · soft negative
“For most companies with limited budgets, EvaluAgent at $35 per user offers the best balance of affordability and functionality.” Claude Haiku 4.5 · budget prompt · first choice
“My default pick: evaluagent—if you already have a contact-center platform and want to add QA without replacing it.” GPT-6 Luna · direct prompt · first choice
“EvaluAgent: A mid-market blended AI + human QA platform with autoQM, conversation intelligence, and scorecard builder.” Llama 4 Maverick · paraphrase prompt · first choice
What the models said about Zendesk QA
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Four of five in this category shown.
“Tools that rely heavily on AI scoring (e.g., Observe.AI, Kaizo, Zendesk QA/Formerly Klaus)” DeepSeek V4 Flash · negative prompt · soft negative
“If you are Zendesk-native: Zendesk QA, formerly Klaus ... Zendesk QA gives the deepest native integration and risk-based review without manual sampling.” Muse Glimmer 30B · direct prompt · first choice
“A highly automated, AI-driven QA tool built specifically for support teams, now natively unified inside the Zendesk ecosystem.” Gemini 3.5 Flash · comparative prompt · first choice
“I'd recommend Zendesk QA (formerly Klaus) if your priority is support quality assurance and conversation review” Perplexity Sonar · paraphrase prompt · first choice
Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.