Every category where a model named CallMiner Eureka for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant	Since September 2026
Contact center quality assurance	Customer	2%	18 of 81	43%	7	under 10 labels · led by EvaluAgent at 28%
Conversational intelligence and call recording	Sales	0%	18 of 91	0%	6	under 10 labels · led by Avoma at 41%	=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.

Movement

This is the first edition on this tier, so no move can be computed for CallMiner Eureka yet. From the next edition this section shows, per buyer segment and per category, whether its share moved by more than the measured noise floor.

By model

How each model treated CallMiner Eureka across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.

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Model	First choice	Alternative	Mention	Negative	Labels
Claude Haiku 4.5	0	0	1	0	1
GPT-5.4 mini	0	0	0	1	1
Gemini 3.5 Flash	0	0	0	0	0
Perplexity Sonar	0	1	0	0	1
Grok 4.20	0	1	0	0	1
Mistral Small	0	1	1	0	2
DeepSeek V4 Flash	0	0	0	0	0
Llama 4 Maverick	0	0	0	0	0
Qwen 3.7 Flash	1	0	0	0	1
Kimi K2	0	0	0	1	1
GLM 4.7 FlashX	0	0	0	0	0
MiniMax M2.5	0	0	0	0	0
GPT-6 Luna	0	3	0	0	3
Muse Glimmer 30B	0	1	0	1	2

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct8 labels1

Paraphrase2 labelsNone

Comparative22 labels1not counted in share

Budget-constrained3 labelsNone

Scale-constrained7 labelsNone

Negative8 labelsNone

First choiceAlternativeMentionNegative50 labels in all, every segment counted; 1 of the 2 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“CallMiner is widely considered the gold standard for speech analytics.” Qwen 3.7 Flash · Contact center QA · direct prompt · first choice

“Include CallMiner in the shortlist; it offers automated and hybrid quality scoring, analytics, and coaching, but check fit and pricing directly.” GPT-6 Luna · Contact center QA · direct prompt · alternative

“Strong in compliance and quality assurance, with a focus on improving customer experience across multiple channels.” Mistral Small · Conversation intel · comparative prompt · alternative

“More than a scorecard tool: it emphasizes broad omnichannel conversation analysis” GPT-6 Luna · Contact center QA · comparative prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

“better for deep conversation intelligence and analytics at the cost of more complexity” GPT-5.4 mini · Contact center QA · direct prompt · soft negative

“Limitation: No real-time guidance; expensive (~$102,000/year average)” Kimi K2 · Contact center QA · comparative prompt · soft negative

“Evaluations note governance and setup overhead” Muse Glimmer 30B · Contact center QA · negative prompt · soft negative

Named alongside

The products named in the same answers as CallMiner Eureka, over the 50 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and CallMiner Eureka was named but was not.

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ProductSame answerTook the first choice insteadHead to head

Observe.AI23 of 501Not among the top eight

Gong21 of 5015Not among the top eight

NICE CXone Quality Management21 of 504Not among the top eight

Chorus by ZoomInfo16 of 500Not among the top eight

Verint Quality Management14 of 501Not among the top eight

Balto12 of 501Not among the top eight

Genesys Cloud CX11 of 502Not among the top eight

Level AI11 of 501Not among the top eight

Scorebuddy11 of 501Not among the top eight

Avoma10 of 501Not among the top eight

A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named CallMiner Eureka. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 45 of the 50 answers that named CallMiner Eureka and are not a share of its labels.

Domains cited

g2.com26

cloudtalk.io25

learn.g2.com24

guideflow.com20

cresta.com13

balto.ai12

cirrusinsight.com12

getapp.com11

pipeline.zoominfo.com11

marketintelligencetools.com9

163 of the 163 domain citations in answers naming CallMiner Eureka came from somebody else's page.

Pages cited

learn.g2.com/best-contact-center-quality-assurance-software16

guideflow.com/blog/contact-center-quality-assurance-software14

g2.com/categories/contact-center-quality-assurance13

cloudtalk.io/blog/best-conversation-intelligence-software12

cloudtalk.io/blog/best-call-center-quality-assurance-software-based-on-g211

cirrusinsight.com/conversation-intelligence-software9

marketintelligencetools.com/rankings/conversation-intelligence-software9

learn.g2.com/best-conversation-intelligence-software8

Pages are listed as the models cited them.

Search and answers

callminer.com is not in Google's top ten for any of the category's searches. In the answers, CallMiner Eureka takes 2% of first choices and EvaluAgent takes 28%.

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In search

Google, US estimates

Position for “contact center quality assurance tool”

–

not in the top ten

Position for “best contact center quality assurance tool”

–

not in the top ten

Searches for its name, Google: 40 a month (“callminer eureka”)
AI search demand for its name, est.: 0 a month
Organic visits to its site: about 13,875 a month
Searches its site ranks for: 2,995 · 196 in the top three
Sites linking to it: 3,568
Paid Google search: 1 searches its ads show for, about 18 clicks and $570 a month (estimate)

Ads on GoogleDetailLess

42 ads · 32 text, 10 video · 19 shown in the last 30 days

First shown May 2022, as CallMiner, Inc, verified. Ads started 2025-11 to 2026-10: 22 in the year, 20 before.

On Google's pages: 1 2 3 4

In answers

This edition

Share of first choices

rank 18 of 81 in Contact center QA

Segment leader

28%

EvaluAgent

First choices: 1 across its categories
Named in: 50 answers
Its own site cited: in 45 of the answers that named it

Search figures are US estimates from DataForSEO, read October 5, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.

What it publishes

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Addresses on callminer.com

1,225

subdomains included

Content

979

counted in the table below

Documentation

Product · Integration

41 · 1

Kind	Pages	Last 90 days	Latest	Categories named
Blog	618	13	2026-09-30	AI voice agents, CRM
News or press	173	undated		Contact center
Glossary or explainer	89	0	2026-02-10
Case study	50	undated
Conference or event	13	undated
Comparison	12	1	2026-07-16
Webinar or virtual event	11	undated
Report or ebook	9	2	2026-09-14
Template or tool	2	0	2025-01-08
Podcast or video	2	undated

Most recent

2026-09-30What cx leaders are learning customer conversations are enterprise intelligence blog
2026-09-23Agentic ai for contact centers use cases benefits risks and implementation blog
2026-09-16Customer satisfaction survey best practices a complete guide blog
2026-09-15Callminers 2026 cx landscape report reveals a widening gap between automation and intelligence blog
2026-09-14Whitepaper forrester wave 26 anrpt report or ebook
2026-09-09Whitepaper us cx landscape 26 report or ebook

How it is countedHide how it is counted

Every page callminer.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read October 5, 2026.

Names read as CallMiner Eureka

What the judge wrote, as written, with how often. The vendor table decides that these count as CallMiner Eureka; a claim can dispute any of them.

CallMiner 11CallMiner (by Thunes) 1

Follow CallMiner Eureka

An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.

Already following? Everything you follow, with a stop for each.

The company

CallMiner is the company behind CallMiner Eureka.

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On record

Wikidata

Website: callminer.com
Headquarters: Waltham
Founded: 2002

Fetched September 14, 2026. These describe the company, not the product's standing, and a claimed page can dispute any of them. · Wikidata · LinkedIn · Crunchbase

In its own words

Stated by the vendor, not checked

Positioning: Capture, analyze and automate customer interactions at scale to improve CX and reduce operational costs.
callminer.com
For: IT professionals
callminer.com/solutions/it
Customers named: British GasO2 BusinessAAA AutoMark CrowleyDoublePositiveSercoResultsCXFCT
Not stated on the pages read: Price, starting price, free plan or trial, integrations, certifications, hosting

What CallMiner Eureka's own pages state, read October 5, 2026: callminer.com, callminer.com/solutions/it, callminer.com/customers, callminer.com/our-company/partners. A claimed page can correct any of them.

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when CallMiner Eureka's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as CallMiner Eureka, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

What a new claim receivesHide what a new claim receives

A new claim receives the current edition's vendor brief for CallMiner Eureka by email, built from the raw record of the edition. It shows:

where CallMiner Eureka is named, by buyer and by framing, and which cells hold its first choices;
the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
its vocabulary against the segment leader's, and the pages the models cited;
who was chosen in the answers that did not name CallMiner Eureka, and every reason the record gives;
a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
one page of published figures cleared to show a buyer.