Every category where a model named Level AI for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant	Since September 2026
Contact center quality assurance	Customer	2%	9 of 81	0%	12	accepted challenger
AI voice agents	Customer	0%	49 of 103	0%	1	under 10 labels · led by Retell AI at 27%
Call tracking platforms	Marketing	0%	42 of 63	0%	1	under 10 labels · led by CallRail at 43%
Conversational intelligence and call recording	Sales	0%	38 of 91	0%	1	under 10 labels · led by Avoma at 41%	newNew since September 2026: not ranked then, 0% now.

Movement

This is the first edition on this tier, so no move can be computed for Level AI yet. From the next edition this section shows, per buyer segment and per category, whether its share moved by more than the measured noise floor.

By model

How each model treated Level AI across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.

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Model	First choice	Alternative	Mention	Labels
Claude Haiku 4.5	0	2	2	4
GPT-5.4 mini	1	0	0	1
Gemini 3.5 Flash	0	1	0	1
Perplexity Sonar	0	2	0	2
Grok 4.20	0	2	0	2
Mistral Small	0	0	1	1
DeepSeek V4 Flash	1	0	1	2
Llama 4 Maverick	0	0	0	0
Qwen 3.7 Flash	0	0	0	0
Kimi K2	0	1	0	1
GLM 4.7 FlashX	0	1	0	1
MiniMax M2.5	0	0	0	0
GPT-6 Luna	0	0	0	0
Muse Glimmer 30B	0	0	0	0

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct7 labels3

Paraphrase4 labelsNone

Comparative14 labels1not counted in share

Budget-constrained1 labelNone

Scale-constrained2 labelsNone

Negative7 labelsNone

First choiceAlternativeMentionNegative35 labels in all, every segment counted; 3 of the 4 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“my default recommendation is Level AI if you want the most balanced mix of AI-powered QA, omnichannel coverage, and mid-market fit” GPT-5.4 mini · Contact center QA · direct prompt · first choice

“often ranked #1 for comprehensive QA” DeepSeek V4 Flash · Contact center QA · comparative prompt · first choice

“Level AI is recommended for mid-market contact centers consolidating conversation intelligence and QA on one platform” Claude Haiku 4.5 · Contact center QA · direct prompt · alternative

“Level AI analyzes 100% of customer service recordings for intent, sentiment, scenarios, and quality scores” Claude Haiku 4.5 · Conversation intel · comparative prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

No model argued against it.

Named alongside

The products named in the same answers as Level AI, over the 35 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Level AI was named but was not.

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ProductSame answerTook the first choice insteadHead to head

Observe.AI19 of 351Not among the top eight

NICE CXone Quality Management16 of 355Not among the top eight

EvaluAgent14 of 353Compare →

Scorebuddy12 of 353Compare →

Zendesk QA12 of 353Compare →

MaestroQA12 of 351Compare →

CallMiner Eureka11 of 350Not among the top eight

Balto9 of 351Not among the top eight

Verint Quality Management9 of 351Not among the top eight

Playvox8 of 350Compare →

A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named Level AI. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 35 of the 35 answers that named Level AI and are not a share of its labels.

Domains cited

learn.g2.com24

guideflow.com21

cloudtalk.io17

g2.com17

voxjar.com17

amplifai.com11

balto.ai11

worldmetrics.org11

dialpad.com10

oversai.com10

149 of the 149 domain citations in answers naming Level AI came from somebody else's page.

Pages cited

learn.g2.com/best-contact-center-quality-assurance-software23

guideflow.com/blog/contact-center-quality-assurance-software20

voxjar.com/best-call-center-quality-assurance-software-solutions17

cloudtalk.io/blog/best-call-center-quality-assurance-software-based-on-g213

g2.com/categories/contact-center-quality-assurance13

amplifai.com/blog/call-center-quality-assurance-software10

capterra.co.uk/directory/33415/contact-center-quality-assurance/software9

dialpad.com/blog/contact-center-quality-management-software9

Pages are listed as the models cited them.

Search and answers

thelevel.ai ranks 7 on Google for the category's searches. In the answers, Level AI takes 2% of first choices and EvaluAgent takes 28%.

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In search

Google, US estimates

Position for “contact center quality assurance tool”

Position for “best contact center quality assurance tool”

–

not in the top ten

Searches for its name, Google: 2,900 a month (“level ai”)
AI search demand for its name, est.: 1,093 a month
Organic visits to its site: about 16,640 a month
Searches its site ranks for: 1,534 · 53 in the top three
Sites linking to it: 1,815
Paid Google search: No ads found in the estimate; that does not mean it runs none

Ads on GoogleDetailLess

116 ads · 82 text, 29 image, 5 video · 46 shown in the last 30 days

First shown October 2022, as Ujwal Inc., verified. Ads started 2025-11 to 2026-10: 58 in the year, 58 before.

On Google's pages: 1 2 3 4

In answers

This edition

Share of first choices

rank 9 of 81 in Contact center QA

Segment leader

28%

EvaluAgent

First choices: 3 across its categories
Named in: 35 answers
Its own site cited: in 35 of the answers that named it

Search figures are US estimates from DataForSEO, read October 5, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.

What it publishes

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Addresses on thelevel.ai

686

subdomains included

Content

447

counted in the table below

Documentation

Product · Integration

28 · 0

Kind	Pages	Last 90 days	Latest	Categories named
Blog	318	78	2026-09-29	CRM
Glossary or explainer	51	48	2026-09-29
Comparison	35	26	2026-09-29
Case study	30	29	2026-09-29
Report or ebook	5	5	2026-09-29
Conference or event	3	2	2026-09-29
Template or tool	3	3	2026-09-29
Webinar or virtual event	2	2	2026-09-29

Most recent

2026-09-29Glossary glossary or explainer
2026-09-29Roi calculator template or tool
2026-09-29Levelup 2025 level ai cx summit conference or event
2026-09-29Ebook test report or ebook
2026-09-29Unifying cx after merger acquisition ebook report or ebook
2026-09-29What is after call work acw glossary or explainer

How it is countedHide how it is counted

Every page thelevel.ai exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.

Follow Level AI

An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.

Already following? Everything you follow, with a stop for each.

The company

Level AI is its own company.

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In its own words

Stated by the vendor, not checked

Positioning: AI + human intelligence through the full customer journey
thelevel.ai
For: enterprise contact centers
thelevel.ai
Integrations claimed: 40 thelevel.ai · 51 thelevel.ai/integrations pages disagree
Certifications: ISO 27001HIPAASOC2PCIGDPRSOC 2 Type 2HITRUSTISO/IEC 42001 2023
Customers named: Fortune 500 healthcare, financial services, and retail environmentsVistaCustom InkPurple InnovationVistaPrintSmartsheetOllie PetsVia Transportation
Not stated on the pages read: Price, starting price, free plan or trial, hosting

What Level AI's own pages state, read October 5, 2026: thelevel.ai, trust.thelevel.ai, thelevel.ai/product/icsat, thelevel.ai/case-studies, thelevel.ai/integrations. A claimed page can correct any of them.

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Level AI's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Level AI, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

What a new claim receivesHide what a new claim receives

A new claim receives the current edition's vendor brief for Level AI by email, built from the raw record of the edition. It shows:

where Level AI is named, by buyer and by framing, and which cells hold its first choices;
the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
its vocabulary against the segment leader's, and the pages the models cited;
who was chosen in the answers that did not name Level AI, and every reason the record gives;
a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
one page of published figures cleared to show a buyer.