Every category where a model named Playvox for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant	Since September 2026
Contact center quality assurance	Customer	2%	8 of 81	0%	16	accepted challenger

Movement

This is the first edition on this tier, so no move can be computed for Playvox yet. From the next edition this section shows, per buyer segment and per category, whether its share moved by more than the measured noise floor.

By model

How each model treated Playvox across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.

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Model	First choice	Alternative	Mention	Labels
Claude Haiku 4.5	0	0	1	1
GPT-5.4 mini	0	0	0	0
Gemini 3.5 Flash	0	0	0	0
Perplexity Sonar	0	0	0	0
Grok 4.1 Fast	0	2	1	3
Mistral Small	0	0	1	1
DeepSeek V4 Flash	0	3	1	4
Llama 4 Maverick	0	0	0	0
Qwen 3.7 Flash	0	1	0	1
Kimi K2	1	2	0	3
GLM 4.7 FlashX	0	0	0	0
MiniMax M2.5	0	1	1	2
GPT-6 Luna	0	0	0	0
Muse Glimmer 30B	0	1	0	1

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct5 labelsNone

Paraphrase7 labels1

Comparative7 labelsNone

Budget-constrained1 labelNone

Scale-constrained6 labelsNone

Negative5 labelsNone

First choiceAlternativeMentionNegative31 labels in all, every segment counted; 1 of the 1 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“Playvox or Scorebuddy are likely your best bets” Kimi K2 · Contact center QA · paraphrase prompt · first choice

“the best-in-class solutions (e.g., Playvox, Qualtrics, advanced EnsembleIQ styles) combine AI for 100% coverage with human calibration” DeepSeek V4 Flash · Contact center QA · negative prompt · alternative

“Best for: Contact centers needing QA + workforce management + gamification in one platform” Kimi K2 · Contact center QA · comparative prompt · alternative

“Scorebuddy and Playvox/ MaestroQA are frequently recommended for pure QA workflows” Muse Glimmer 30B · Contact center QA · direct prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

No model argued against it.

Named alongside

The products named in the same answers as Playvox, over the 31 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Playvox was named but was not.

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ProductSame answerTook the first choice insteadHead to head

EvaluAgent21 of 314Compare →

Observe.AI16 of 311Not among the top eight

Zendesk QA14 of 314Compare →

MaestroQA14 of 313Compare →

Scorebuddy14 of 310Compare →

NICE CXone Quality Management13 of 312Not among the top eight

CloudTalk8 of 311Compare →

Genesys Cloud CX8 of 311Not among the top eight

Level AI8 of 311Compare →

Voxjar6 of 312Not among the top eight

A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named Playvox. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 28 of the 31 answers that named Playvox and are not a share of its labels.

Domains cited

voxjar.com21

cloudtalk.io19

g2.com18

guideflow.com16

learn.g2.com16

worldmetrics.org12

dialpad.com11

solidroad.com9

thecxlead.com9

eesel.ai8

No domain is on file for Playvox, so its own site is not marked.

Pages cited

voxjar.com/best-call-center-quality-assurance-software-solutions21

cloudtalk.io/blog/best-call-center-quality-assurance-software-based-on-g217

guideflow.com/blog/contact-center-quality-assurance-software16

learn.g2.com/best-contact-center-quality-assurance-software16

g2.com/categories/contact-center-quality-assurance14

dialpad.com/blog/contact-center-quality-management-software10

thecxlead.com/tools/best-call-center-quality-management-software9

eesel.ai/blog/customer-support-quality-assurance-tools8

Pages are listed as the models cited them.

Search and answers

Where Playvox stands in Google search beside where it stands in the models' answers.

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In search

Google, US estimates

Searches for its name, Google: 590 a month (“playvox”)
AI search demand for its name, est.: 1 a month
Its own site: No site of its own on file, so no site figures

In answers

This edition

Share of first choices

rank 8 of 81 in Contact center QA

Segment leader

28%

EvaluAgent

First choices: 1 across its categories
Named in: 31 answers
Its own site cited: No site on file to match

Search figures are US estimates from DataForSEO, read October 5, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.

Names read as Playvox

What the judge wrote, as written, with how often. The vendor table decides that these count as Playvox; a claim can dispute any of them.

Playvox (NICE) 1Playvox (by NICE) 1Playvox (now part of NICE) 1

Follow Playvox

An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.

Already following? Everything you follow, with a stop for each.

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Playvox's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Playvox, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

What a new claim receivesHide what a new claim receives

A new claim receives the current edition's vendor brief for Playvox by email, built from the raw record of the edition. It shows:

where Playvox is named, by buyer and by framing, and which cells hold its first choices;
the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
its vocabulary against the segment leader's, and the pages the models cited;
who was chosen in the answers that did not name Playvox, and every reason the record gives;
a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
one page of published figures cleared to show a buyer.