Every category where a model named NICE CXone Quality Management for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant	Since September 2026
Contact center quality assurance	Customer	0%	19 of 81	20%	20	accepted challenger

Movement

This is the first edition on this tier, so no move can be computed for NICE CXone Quality Management yet. From the next edition this section shows, per buyer segment and per category, whether its share moved by more than the measured noise floor.

By model

How each model treated NICE CXone Quality Management across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.

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Model	First choice	Alternative	Mention	Negative	Labels
Claude Haiku 4.5	0	0	1	1	2
GPT-5.4 mini	0	1	0	0	1
Gemini 3.5 Flash	0	1	0	0	1
Perplexity Sonar	0	1	0	0	1
Grok 4.1 Fast	0	1	0	0	1
Mistral Small	1	0	1	0	2
DeepSeek V4 Flash	0	1	0	1	2
Llama 4 Maverick	0	0	0	0	0
Qwen 3.7 Flash	1	1	0	1	3
Kimi K2	0	0	0	0	0
GLM 4.7 FlashX	0	0	2	0	2
MiniMax M2.5	0	0	1	0	1
GPT-6 Luna	0	2	0	0	2
Muse Glimmer 30B	1	0	0	1	2

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct13 labels3

Paraphrase5 labelsNone

Comparative21 labels8not counted in share

Budget-constrained12 labels3

Scale-constrained11 labelsNone

Negative15 labels1not counted in share

First choiceAlternativeMentionNegative77 labels in all, every segment counted; 6 of the 15 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“Choose NICE or Verint if you are a large enterprise with complex compliance needs and want a unified platform for QA, Coaching, and Workforce Management.” Qwen 3.7 Flash · Contact center QA · comparative prompt · first choice

“NICE Ltd. is reported as the global market leader in contact center quality assurance software in 2025” Muse Glimmer 30B · Contact center QA · comparative prompt · first choice

“Enterprises often prefer NICE CXone or Dialpad for suite integration” Mistral Small · Contact center QA · comparative prompt · first choice

“Compare an integrated suite such as NICE CXone—its QA covers voice and digital channels, but it's sold through a demo/quote process.” GPT-6 Luna · Contact center QA · direct prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

“NICE CXone's QA is one module within a massive platform, so teams needing specialized QA may find it less focused” Claude Haiku 4.5 · Contact center QA · negative prompt · soft negative

“NICE CXone users specifically report dashboard sync issues, agents getting logged out prematurely” DeepSeek V4 Flash · Contact center QA · negative prompt · soft negative

“User feedback highlights operational friction rather than feature gaps” Muse Glimmer 30B · Contact center QA · negative prompt · soft negative

“offer lower price points than enterprise giants like NICE or Verint” Qwen 3.7 Flash · Contact center QA · budget prompt · soft negative

Named alongside

The products named in the same answers as NICE CXone Quality Management, over the 77 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and NICE CXone Quality Management was named but was not.

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ProductSame answerTook the first choice insteadHead to head

Verint Quality Management39 of 771Not among the top eight

Observe.AI35 of 772Not among the top eight

EvaluAgent26 of 777Not among the top eight

Genesys Cloud CX26 of 773Not among the top eight

Zendesk QA24 of 775Not among the top eight

CallMiner Eureka21 of 771Not among the top eight

MaestroQA20 of 774Not among the top eight

Balto19 of 773Not among the top eight

Talkdesk19 of 771Not among the top eight

Scorebuddy17 of 771Not among the top eight

A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named NICE CXone Quality Management. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 73 of the 77 answers that named NICE CXone Quality Management and are not a share of its labels.

Domains cited

learn.g2.com50

guideflow.com45

cloudtalk.io37

g2.com35

voxjar.com28

balto.ai24

amplifai.com23

worldmetrics.org22

solidroad.com20

dialpad.com19

303 of the 303 domain citations in answers naming NICE CXone Quality Management came from somebody else's page.

Pages cited

guideflow.com/blog/contact-center-quality-assurance-software45

learn.g2.com/best-contact-center-quality-assurance-software45

cloudtalk.io/blog/best-call-center-quality-assurance-software-based-on-g234

voxjar.com/best-call-center-quality-assurance-software-solutions28

g2.com/categories/contact-center-quality-assurance26

amplifai.com/blog/call-center-quality-assurance-software19

dialpad.com/blog/contact-center-quality-management-software18

solidroad.com/resources/call-center-quality-assurance-software16

Pages are listed as the models cited them.

Search and answers

nice.com ranks 3 on Google for the category's searches. In the answers, NICE CXone Quality Management takes 0% of first choices and EvaluAgent takes 28%.

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In search

Google, US estimates

Position for “contact center quality assurance tool”

–

not in the top ten

Position for “best contact center quality assurance tool”

Searches for its name, Google: 10 a month (“nice cxone quality management”)
AI search demand for its name, est.: 0 a month
Its company's site: nice.com shared with NICE's other products; the figures are the site's
Organic visits to its site: about 395,488 a month
Searches its site ranks for: 15,146 · 1,666 in the top three
Sites linking to it: 12,842
Paid Google search: 62 searches its ads show for, about 4,376 clicks and $697,825 a month (estimate)

Ads on GoogleDetailLess

120+ ads · 74 text, 24 video, 22 image · 77 shown in the last 30 days

First shown April 2024, as NICE Ltd., verified. Ads started 2025-10 to 2026-09: 96 in the year, 24 before.

On Google's pages: 1 2 3 4

In answers

This edition

Share of first choices

rank 19 of 81 in Contact center QA

Segment leader

28%

EvaluAgent

First choices: 6 across its categories
Named in: 77 answers
Its own site cited: in 73 of the answers that named it

Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.

Names read as NICE CXone Quality Management

What the judge wrote, as written, with how often. The vendor table decides that these count as NICE CXone Quality Management; a claim can dispute any of them.

NICE CXone 9NICE 2Nice CXone 2NICE CXone (including Playvox) 1NICE CXone (with Enlighten AI) 1NICE CXone Quality Management / NICE Enlighten AI 1NiCE 1NiCE CXone 1NiCE CXone Quality Management 1

Follow NICE CXone Quality Management

An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.

Already following? Everything you follow, with a stop for each.

The company

Nice Ltd is the company behind NICE CXone Quality Management.

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On record

Wikidata

Website: nice.com
Headquarters: Ra'anana, Israel
Founded: 1986
Ownership: Public, NICE on Nasdaq
Also from NICE: NICE CXone, NICE CXone Mpower, NICE Enlighten, NICE inContact, NiCE Cognigy

Fetched September 14, 2026. These describe the company, not the product's standing, and a claimed page can dispute any of them. · Wikidata · Crunchbase

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when NICE CXone Quality Management's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as NICE CXone Quality Management, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

What a new claim receivesHide what a new claim receives

A new claim receives the current edition's vendor brief for NICE CXone Quality Management by email, built from the raw record of the edition. It shows:

where NICE CXone Quality Management is named, by buyer and by framing, and which cells hold its first choices;
the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
its vocabulary against the segment leader's, and the pages the models cited;
who was chosen in the answers that did not name NICE CXone Quality Management, and every reason the record gives;
a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
one page of published figures cleared to show a buyer.