NICE · 3 categories · RankedNICE CXone
147Judge labels
11First choices
33Negative labels
14 / 14Models named it
3Categories
October 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-10-05.2, every buyer segment counted.
Best standing
15% in Contact center for enterprise buyers
Rank 9 of 86 in the mid-market standingcriticized challenger
0 of 14 models made it the first choice on the direct prompt; 26% of its 34 labels there were negative.
What the models named instead of NICE CXone →By buyer segmentStrongest at enterprise.
Small business65 of 67
0%9 labels
under the label threshold
Mid-market9 of 86
4%34 labels
criticized challenger
Enterprise2 of 71
15%59 labels
accepted challenger
In contact center · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading
Standing by category
Every category where a model named NICE CXone for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.
| Category | Function | Share | Rank | Negative rate | Labels | Quadrant | Since September 2026 |
|---|---|---|---|---|---|---|---|
| Contact center platforms | Customer | 4% | 9 of 86 | 26% | 34 | criticized challenger | |
| AI voice agents | Customer | 0% | 36 of 103 | 0% | 2 | under 10 labels · led by Retell AI at 27% | |
| Sales dialers and calling | Sales | 0% | 58 of 75 | 0% | 1 | under 10 labels · led by CloudTalk at 22% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
Movement
This is the first edition on this tier, so no move can be computed for NICE CXone yet. From the next edition this section shows, per buyer segment and per category, whether its share moved by more than the measured noise floor.
By model
How each model treated NICE CXone across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.ShowHide
By model
How each model treated NICE CXone across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.
ShowHide| Model | First choice | Alternative | Mention | Negative | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 2 | 0 | 2 |
| GPT-5.4 mini | 1 | 0 | 0 | 1 | 2 |
| Gemini 3.5 Flash | 1 | 1 | 0 | 1 | 3 |
| Perplexity Sonar | 0 | 1 | 1 | 0 | 2 |
| Grok 4.1 Fast | 0 | 1 | 3 | 1 | 5 |
| Mistral Small | 1 | 0 | 1 | 1 | 3 |
| DeepSeek V4 Flash | 1 | 0 | 1 | 1 | 3 |
| Llama 4 Maverick | 0 | 0 | 2 | 0 | 2 |
| Qwen 3.7 Flash | 1 | 0 | 0 | 1 | 2 |
| Kimi K2 | 0 | 0 | 2 | 1 | 3 |
| GLM 4.7 FlashX | 0 | 0 | 1 | 1 | 2 |
| MiniMax M2.5 | 2 | 0 | 1 | 1 | 4 |
| GPT-6 Luna | 0 | 2 | 0 | 0 | 2 |
| Muse Glimmer 30B | 0 | 1 | 1 | 0 | 2 |
By framing
Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.
FramingLabels by classFirst choices
Direct14 labels4
Paraphrase28 labels5
Comparative43 labels13not counted in share
Budget-constrained16 labels2
Scale-constrained14 labelsNone
Negative32 labels4not counted in share
First choiceAlternativeMentionNegative147 labels in all, every segment counted; 11 of the 28 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.
What the models said for it
Verbatim evidence the judge attached to positive labels.
“NICE is widely regarded as the market heavyweight, often scoring highest in both "ability to execute" and "completeness of vision."” Gemini 3.5 Flash · Contact center · comparative prompt · first choice
“If you need complex omnichannel enterprise routing → Genesys is the incumbent leader.” DeepSeek V4 Flash · Contact center · comparative prompt · first choice
“If you are a large enterprise with complex needs... Choose Genesys or NICE.” Qwen 3.7 Flash · Contact center · comparative prompt · first choice
“Need the most enterprise-proven all-around platform? Genesys or NICE.” GPT-5.4 mini · Contact center · comparative prompt · first choice
And against it
Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.
“avoiding the high-ticket enterprise suites like NICE CXone or Genesys (which can easily run $100–$200+ per agent monthly)” Gemini 3.5 Flash · Contact center · budget prompt · hard negative
“experienced professionals have warned others to "avoid NICE CXone like the plague."” Qwen 3.7 Flash · Contact center · negative prompt · hard negative
“Platforms to Avoid or Be Cautious About ... Multiple outages ... Poor support” MiniMax M2.5 · Contact center · negative prompt · hard negative
“multiple reports of extended outages (some lasting 5+ hours) in recent years” Mistral Small · Contact center · negative prompt · hard negative
Named alongside
The products named in the same answers as NICE CXone, over the 147 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and NICE CXone was named but was not.ShowHide
Named alongside
The products named in the same answers as NICE CXone, over the 147 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and NICE CXone was named but was not.
ShowHideProductSame answerTook the first choice insteadHead to head
A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.
What carried it into the answer
The sites and pages cited by the answers that named NICE CXone. A fact about retrieval, not a lever on the model.
Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 141 of the 147 answers that named NICE CXone and are not a share of its labels.
Domains cited
cloudtalk.io67
nextiva.com67
justcall.io56
cxtoday.com43
g2.com43
ringcentral.com34
genesys.com32
zoom.com27
aloware.com24
learn.g2.com24
417 of the 417 domain citations in answers naming NICE CXone came from somebody else's page.
Pages cited
Pages are listed as the models cited them.
Search and answers
nice.com is not in Google's top ten for any of the category's searches. In the answers, NICE CXone takes 4% of first choices and Five9 takes 18%.ShowHide
Search and answers
nice.com is not in Google's top ten for any of the category's searches. In the answers, NICE CXone takes 4% of first choices and Five9 takes 18%.
ShowHideIn search
Google, US estimatesPosition for “contact center platform”
–
not in the top ten
Position for “best contact center platform”
–
not in the top ten
- Searches for its name, Google
- 3,600 a month (“nice cxone”)
- AI search demand for its name, est.
- 72 a month
- Its company's site
- nice.com shared with NICE's other products; the figures are the site's
- Organic visits to its site
- about 395,488 a month
- Searches its site ranks for
- 15,146 · 1,666 in the top three
- Sites linking to it
- 12,842
- Paid Google search
- 62 searches its ads show for, about 4,376 clicks and $697,825 a month (estimate)
In answers
This editionShare of first choices
4%
rank 9 of 86 in contact center
Segment leader
18%
Five9
- First choices
- 11 across its categories
- Named in
- 147 answers
- Its own site cited
- in 141 of the answers that named it
Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.
Names read as NICE CXone
What the judge wrote, as written, with how often. The vendor table decides that these count as NICE CXone; a claim can dispute any of them.
NICE 8NiCE 2NICE (NICE CXone / CXone Mpower) 1NICE CXone (formerly inContact) 1NICE CXone / NICE inContact 1NiCE CXone 1NiCE CXone (formerly inContact) 1Nice (CXone) 1
Follow NICE CXone
An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.
Already following? Everything you follow, with a stop for each.
The company
Nice Ltd is the company behind NICE CXone.ShowHide
The company
Nice Ltd is the company behind NICE CXone.
ShowHideOn record
Wikidata- Website
- nice.com
- Headquarters
- Ra'anana, Israel
- Founded
- 1986
- Ownership
- Public, NICE on Nasdaq
- Also from NICE
- NICE CXone Mpower, NICE CXone Quality Management, NICE Enlighten, NICE inContact, NiCE Cognigy
Fetched September 14, 2026. These describe the company, not the product's standing, and a claimed page can dispute any of them. · Wikidata · Crunchbase
In its own words
Stated by the vendor, not checked- Positioning
- The enterprise customer experience AI platform to orchestrate human and AI agents, automate service, empower your workforce, and accelerate intelligent experiences at scale.
- For
- enterprise
- Price stated
- Our flexible packages allow you to customize NiCE CXone pricing to your unique business needs. NiCE offers the most customer-friendly pricing in the market—monthly billing in arrears, no prepay, no surprise charges. Our usage-based, tiered model lowers costs as your business grows. nice.com/pricing
- Starting price
- 2 nice.com/pricing
- Certifications
- Gartner® Magic Quadrant™ Leader for Contact Center as a Service for the 11th consecutive yearGDPRFedRAMPsovereign data requirementsGartner® Magic Quadrant™ Leader for Contact Center as a Service
- Customers named
- PayPalToyotaHyattCorpayGXBank BerhadStudent Loans CompanyBluecrestInspira Health
- Not stated on the pages read
- Free plan or trial, integrations, hosting
What NICE CXone's own pages state, read September 28, 2026: nice.com, nice.com/pricing, nice.com/products/cxone, nice.com/customer-stories, nice.com/partners. A claimed page can correct any of them.
Is this your product?
Claim this page
Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when NICE CXone's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as NICE CXone, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.
What a new claim receivesHide what a new claim receives
A new claim receives the current edition's vendor brief for NICE CXone by email, built from the raw record of the edition. It shows:
- where NICE CXone is named, by buyer and by framing, and which cells hold its first choices;
- the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
- its vocabulary against the segment leader's, and the pages the models cited;
- who was chosen in the answers that did not name NICE CXone, and every reason the record gives;
- a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
- one page of published figures cleared to show a buyer.