6 categories · RankedNextiva
Standing by category
| Category | Function | Share | Rank | Negative rate | Labels | Quadrant | Since September 2026 |
|---|---|---|---|---|---|---|---|
| Contact center platforms | Customer | 2% | 11 of 86 | 5% | 21 | accepted challenger | |
| AI voice agents | Customer | 0% | 25 of 103 | 0% | 3 | under 10 labels · led by Retell AI at 27% | |
| Sales dialers and calling | Sales | 0% | 29 of 75 | 0% | 2 | under 10 labels · led by CloudTalk at 22% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
| Conversational intelligence and call recording | Sales | 0% | 78 of 91 | 100% | 1 | under 10 labels · led by Avoma at 41% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
| Customer intelligence and data science | GTM data and infrastructure | 0% | 66 of 142 | 0% | 1 | under 10 labels · led by Amplitude at 18% | newNew since September 2026: not ranked then, 0% now. |
| Customer support and helpdesk | Customer | 0% | 37 of 55 | 0% | 1 | under 10 labels · led by Zendesk Support Suite at 31% | newNew since September 2026: not ranked then, 0% now. |
Movement
By model
How each model treated Nextiva across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.ShowHide
By model
| Model | First choice | Alternative | Mention | Negative | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 1 | 2 | 0 | 3 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 2 | 1 | 0 | 3 |
| Grok 4.20 | 1 | 1 | 2 | 2 | 6 |
| Mistral Small | 0 | 1 | 2 | 0 | 3 |
| DeepSeek V4 Flash | 1 | 0 | 0 | 0 | 1 |
| Llama 4 Maverick | 0 | 1 | 2 | 0 | 3 |
| Qwen 3.7 Flash | 0 | 2 | 1 | 0 | 3 |
| Kimi K2 | 0 | 1 | 1 | 0 | 2 |
| GLM 4.7 FlashX | 0 | 2 | 1 | 0 | 3 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 2 | 0 | 0 | 2 |
By framing
What the models said for it
Verbatim evidence the judge attached to positive labels.
“Nextiva (4.6/5, 8,500+ reviews) ... come up more positively” DeepSeek V4 Flash · Dialers · negative prompt · first choice
“Nextiva (Best Overall Value for Small Businesses)” Grok 4.20 · Contact center · budget prompt · first choice
“Nextiva and CloudTalk are excellent if you need deeper CRM integration and 24/7 call handling” Mistral Small · AI voice agents · paraphrase prompt · alternative
“Nextiva is also a common pick, with pricing cited as starting around $23–$25 per user/month” Perplexity Sonar · Contact center · budget prompt · alternative
And against it
Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.
“Hidden fees: Regulatory/E911 add ~$5–6/line/month; total bill 25–40% over quoted per-seat pricing.” Grok 4.20 · Contact center · negative prompt · hard negative
“Basic call recording (e.g., Nextiva, JustCall, Salesmsg) differs by lacking deep AI analysis” Grok 4.20 · Conversation intel · comparative prompt · soft negative
Named alongside
The products named in the same answers as Nextiva, over the 87 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Nextiva was named but was not.ShowHide
Named alongside
What carried it into the answer
Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 86 of the 87 answers that named Nextiva and are not a share of its labels.
Domains cited
282 of the 349 domain citations in answers naming Nextiva came from somebody else's page.
Pages cited
Pages are listed as the models cited them.
Search and answers
nextiva.com is not in Google's top ten for any of the category's searches. In the answers, Nextiva takes 2% of first choices and Five9 takes 18%.ShowHide
Search and answers
In search
Google, US estimates- Searches for its name, Google
- 33,100 a month (“nextiva”)
- AI search demand for its name, est.
- 833 a month
- Organic visits to its site
- about 267,281 a month
- Searches its site ranks for
- 25,942 · 2,164 in the top three
- Sites linking to it
- 11,148
- Paid Google search
- 8 searches its ads show for, about 63 clicks and $1,199 a month (estimate)
In answers
This edition- First choices
- 7 across its categories
- Named in
- 87 answers
- Its own site cited
- in 86 of the answers that named it
Search figures are US estimates from DataForSEO, read October 5, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.
What it publishes
ShowHide
What it publishes
ShowHide| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 794 | 39 | 2026-09-28 | CRM, Social media | |
| Glossary or explainer | 166 | 3 | 2026-09-26 | CRM, Dialers | |
| Comparison | 116 | 18 | 2026-09-26 | ||
| Case study | 86 | 5 | 2026-09-19 | ||
| News or press | 44 | 0 | 2026-02-17 | ||
| Conference or event | 8 | 0 | 2026-04-20 | ||
| Template or tool | 6 | 0 | 2025-12-10 |
Most recent
- 2026-09-28Call center turnover rates blog
- 2026-09-28Computer telephony integration blog
- 2026-09-28Voice of customer programs blog
- 2026-09-26What is a sip phone glossary or explainer
- 2026-09-26Business communication app blog
- 2026-09-26Best virtual receptionist services blog
How it is countedHide how it is counted
Every page nextiva.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.
Follow Nextiva
An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.
Already following? Everything you follow, with a stop for each.
The company
Nextiva is its own company.ShowHide
The company
In its own words
Stated by the vendor, not checked- Positioning
- AI Customer Experience Management Platform; Unified Customer Experience Management Platform; best customer experience platform to optimize every customer journey
- For
- businesses; small business; Enterprise; Mid Market & Enterprise
- Price stated
- $15 /user/mo; $25 /user/mo; $75 /user/mo; From $ 75 /agent/mo; from $99/mo nextiva.com
- Starting price
- 15 nextiva.com
- Free plan or trial
- No credit card required for demo nextiva.com
- Integrations claimed
- 20 nextiva.com · 32 nextiva.com/integrations pages disagree
- Certifications
- SOC 2 CertifiedHIPAA CompliantSOC 2 Type II auditedISO 27001 certifiedPCI DSS compliantHIPAA-eligibleEU GDPR CompliantCloud Security Alliance
- Customers named
- HyundaiDHLNothing Bundt CakesFranklin StreetTabarka StudioShelby AmericanCedar FinancialNEBA
- Not stated on the pages read
- Hosting
What Nextiva's own pages state, read October 5, 2026: nextiva.com, nextiva.com/products/xbert, nextiva.com/why-nextiva/case-studies, nextiva.com/integrations. A claimed page can correct any of them.
Claim this page
Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Nextiva's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Nextiva, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.
What a new claim receivesHide what a new claim receives
A new claim receives the current edition's vendor brief for Nextiva by email, built from the raw record of the edition. It shows:
- where Nextiva is named, by buyer and by framing, and which cells hold its first choices;
- the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
- its vocabulary against the segment leader's, and the pages the models cited;
- who was chosen in the answers that did not name Nextiva, and every reason the record gives;
- a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
- one page of published figures cleared to show a buyer.