5 categories · RankedLiveAgent
Standing by category
| Category | Function | Share | Rank | Negative rate | Labels | Quadrant | Since September 2026 |
|---|---|---|---|---|---|---|---|
| Contact center platforms | Customer | 9% | 5 of 86 | 0% | 12 | accepted challenger | |
| Chatbots and conversational AI for support | Customer | 2% | 11 of 114 | 0% | 5 | under 10 labels · led by Intercom Fin AI Agent at 41% | ▲+2Since September 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
| Customer support and helpdesk | Customer | 0% | 22 of 55 | 30% | 10 | criticized challenger | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
| Contact center quality assurance | Customer | 0% | 46 of 81 | 0% | 1 | under 10 labels · led by EvaluAgent at 28% | |
| Knowledge base and self-service | Customer | 0% | 48 of 88 | 0% | 1 | under 10 labels · led by Notion at 21% |
Movement
By model
How each model treated LiveAgent across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.ShowHide
By model
| Model | First choice | Alternative | Mention | Negative | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 1 | 0 | 1 | 0 | 2 |
| GPT-5.4 mini | 0 | 1 | 0 | 0 | 1 |
| Gemini 3.5 Flash | 0 | 1 | 0 | 0 | 1 |
| Perplexity Sonar | 2 | 1 | 1 | 0 | 4 |
| Grok 4.1 Fast | 0 | 2 | 1 | 0 | 3 |
| Mistral Small | 1 | 0 | 0 | 1 | 2 |
| DeepSeek V4 Flash | 0 | 1 | 1 | 1 | 3 |
| Llama 4 Maverick | 1 | 1 | 1 | 1 | 4 |
| Qwen 3.7 Flash | 1 | 0 | 0 | 0 | 1 |
| Kimi K2 | 0 | 1 | 0 | 0 | 1 |
| GLM 4.7 FlashX | 0 | 2 | 1 | 0 | 3 |
| MiniMax M2.5 | 0 | 1 | 1 | 0 | 2 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 2 | 0 | 0 | 2 |
By framing
What the models said for it
Verbatim evidence the judge attached to positive labels.
“LiveAgent: Starting at a low price point, LiveAgent is a highly affordable option that is great for voice-first teams and has a fast setup.” Llama 4 Maverick · Contact center · budget prompt · first choice
“LiveAgent stands out as one of the cheapest options, starting at $15 per user/month, making it an excellent choice for tight budgets.” Claude Haiku 4.5 · Contact center · budget prompt · first choice
“LiveAgent, CloudTalk, and Freshcaller are widely considered the best options in 2026 due to their low entry costs” Qwen 3.7 Flash · Contact center · budget prompt · first choice
“LiveAgent is one of the strongest low-cost contact center options because it starts at $15 per agent/month” Perplexity Sonar · Contact center · budget prompt · first choice
And against it
Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.
“its interface is considered dated. Additionally, add-ons for social channels come at extra cost” Mistral Small · Helpdesk · negative prompt · soft negative
“it has a dated interface, and social channel add-ons cost extra” Llama 4 Maverick · Helpdesk · negative prompt · soft negative
“Not categorically "bad," but with some notable concerns” DeepSeek V4 Flash · Helpdesk · negative prompt · soft negative
Named alongside
The products named in the same answers as LiveAgent, over the 79 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and LiveAgent was named but was not.ShowHide
Named alongside
What carried it into the answer
Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 78 of the 79 answers that named LiveAgent and are not a share of its labels.
Domains cited
265 of the 265 domain citations in answers naming LiveAgent came from somebody else's page.
Pages cited
Pages are listed as the models cited them.
Search and answers
liveagent.com is not in Google's top ten for any of the category's searches. In the answers, LiveAgent takes 9% of first choices and Five9 takes 18%.ShowHide
Search and answers
In search
Google, US estimates- Searches for its name, Google
- 1,900 a month (“liveagent”)
- AI search demand for its name, est.
- 33 a month
- Organic visits to its site
- about 119,763 a month
- Searches its site ranks for
- 12,114 · 927 in the top three
- Sites linking to it
- 7,829
- Paid Google search
- No ads found in the estimate; that does not mean it runs none
In answers
This edition- First choices
- 11 across its categories
- Named in
- 79 answers
- Its own site cited
- in 78 of the answers that named it
Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.
What it publishes
ShowHide
What it publishes
ShowHide| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 245 | 67 | 2026-09-22 | Knowledge base, SEO | |
| Template or tool | 175 | 1 | 2026-09-10 | SEO, Social media | |
| Comparison | 101 | 72 | 2026-09-22 | ||
| Glossary or explainer | 62 | 5 | 2026-09-22 | ||
| Case study | 39 | 0 | 2026-02-25 | ||
| Report or ebook | 13 | 0 | 2026-01-20 | ||
| Webinar or virtual event | 5 | 0 | 2026-01-20 | ||
| Conference or event | 1 | 0 | 2026-01-20 | ||
| News or press | 1 | 0 | 2020-08-01 |
Most recent
- 2026-09-22Outlook alternative comparison
- 2026-09-22Call center alternatives comparison
- 2026-09-22Social media customer service blog
- 2026-09-22Collab alternative comparison
- 2026-09-22Desk com alternative comparison
- 2026-09-22Helprace alternative comparison
How it is countedHide how it is counted
Every page liveagent.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.
Follow LiveAgent
An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.
Already following? Everything you follow, with a stop for each.
The company
LiveAgent is its own company.ShowHide
The company
In its own words
Stated by the vendor, not checked- Positioning
- Help Desk Software & Live Chat; an all‑in‑one customer service platform with AI chatbot, live chat, ticketing, and call center
- For
- customer support teams
- Price stated
- LiveAgent pricing starts at $15 per agent/month (billed annually) liveagent.com
- Starting price
- 15 liveagent.com
- Free plan or trial
- 30-day free trial that requires no credit card liveagent.com
- Integrations claimed
- 200 liveagent.com · 216 liveagent.com/integrations pages disagree
- Certifications
- GDPR
- Hosting
- EUUSSGworldwide
- Customers named
- M4MarketsCS Apparel GroupTAZAR GroupThe Workplace DepotCSI ProductsLucky-BikeSlidoPartly
What LiveAgent's own pages state, read September 28, 2026: liveagent.com, liveagent.com/pricing, liveagent.com/features, liveagent.com/integrations. A claimed page can correct any of them.
Claim this page
Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when LiveAgent's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as LiveAgent, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.
What a new claim receivesHide what a new claim receives
A new claim receives the current edition's vendor brief for LiveAgent by email, built from the raw record of the edition. It shows:
- where LiveAgent is named, by buyer and by framing, and which cells hold its first choices;
- the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
- its vocabulary against the segment leader's, and the pages the models cited;
- who was chosen in the answers that did not name LiveAgent, and every reason the record gives;
- a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
- one page of published figures cleared to show a buyer.