Small business▼−4Since September 2026: 41% → 37%, −4 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
37%from 41% in September 2026
Inside the floor by 7 pointsRank 1 of 93, unchanged
7 categories · RankedTidio
241Judge labels
55First choices
28Negative labels
14 / 14Models named it
7Categories
October 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-10-05.2, every buyer segment counted.
Best standing
38% in Support chatbots for small business buyers
Rank 2 of 114 in the mid-market standingaccepted challenger
0 of 14 models made it the first choice on the direct prompt; 5% of its 37 labels there were negative.
What the models named instead of Tidio →By buyer segmentA small-business product: leader at small business, not named at enterprise.
Small business1 of 98
38%61 labels
endorsed leader
Mid-market2 of 114
14%37 labels
accepted challenger
Enterprise113 of 113
0%6 labels
under the label threshold
In support chatbots · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading
Standing by category
Every category where a model named Tidio for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.
| Category | Function | Share | Rank | Negative rate | Labels | Quadrant | Since September 2026 |
|---|---|---|---|---|---|---|---|
| Chatbots and conversational AI for support | Customer | 14% | 2 of 114 | 5% | 37 | accepted challenger | ▼−7Since September 2026: 21% → 14%, −7 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
| Conversational marketing platforms | Marketing | 13% | 1 of 87 | 10% | 31 | accepted challenger | |
| Customer support and helpdesk | Customer | 0% | 24 of 55 | 25% | 4 | under 10 labels · led by Zendesk Support Suite at 31% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
| Conversational intelligence and call recording | Sales | 0% | 89 of 91 | 100% | 1 | under 10 labels · led by Avoma at 41% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
| Customer feedback and surveys | Customer | 0% | 65 of 84 | 0% | 1 | under 10 labels · led by CustomerGauge at 24% | newNew since September 2026: not ranked then, 0% now. |
| Customer success platforms | Customer | 0% | 29 of 49 | 0% | 1 | under 10 labels · led by ChurnZero at 42% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
| In-app messaging and customer communications | Customer | 0% | 69 of 105 | 0% | 1 | under 10 labels · led by Intercom at 21% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
Movement
Since September 2026, Tidio held within the floor in all seven categories: no change cleared 11 points.
Best category · Support chatbots · by segment
Mid-market▼−7Since September 2026: 21% → 14%, −7 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
14%from 21% in September 2026
Inside the floor by 4 pointsRank 2 of 109, unchanged
Enterprise▼−2Since September 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
0%from 2% in September 2026
Inside the floor by 9 pointsRank 30 → 105 of 105
All categories · Mid-market
| Category | September 2026 | Now | Change | Reading | Rank |
|---|---|---|---|---|---|
| Conversational mktg | 0% | 13% | newNew since September 2026: not ranked then, 13% now. | New this edition | Rank 1 of 87, unchanged |
| Support chatbots | 21% | 14% | ▼−7Since September 2026: 21% → 14%, −7 points. Inside the 11-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 2 of 114, unchanged |
| Helpdesk | 0% | 0% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 18 → 24 of 55 |
| Conversation intel | 0% | 0% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 89 of 91, unchanged |
| Feedback | 0% | 0% | newNew since September 2026: not ranked then, 0% now. | New this edition | Rank 65 of 84, unchanged |
| Customer success | 0% | 0% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 22 → 29 of 49 |
| In-app messaging | 0% | 0% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 43 → 69 of 105 |
Shares here are read over the models both editions asked, so they can differ by a point or two from the standing above, which counts every model in this edition.
The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured · The editions
By model
How each model treated Tidio across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.ShowHide
By model
How each model treated Tidio across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.
ShowHide| Model | First choice | Alternative | Mention | Negative | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 1 | 4 | 1 | 0 | 6 |
| GPT-5.4 mini | 2 | 0 | 0 | 1 | 3 |
| Gemini 3.5 Flash | 1 | 3 | 0 | 0 | 4 |
| Perplexity Sonar | 2 | 2 | 1 | 1 | 6 |
| Grok 4.1 Fast | 2 | 4 | 3 | 1 | 10 |
| Mistral Small | 0 | 2 | 4 | 0 | 6 |
| DeepSeek V4 Flash | 2 | 6 | 0 | 0 | 8 |
| Llama 4 Maverick | 0 | 2 | 3 | 0 | 5 |
| Qwen 3.7 Flash | 0 | 4 | 0 | 2 | 6 |
| Kimi K2 | 1 | 3 | 2 | 1 | 7 |
| GLM 4.7 FlashX | 1 | 3 | 0 | 1 | 5 |
| MiniMax M2.5 | 2 | 1 | 0 | 0 | 3 |
| GPT-6 Luna | 1 | 1 | 0 | 0 | 2 |
| Muse Glimmer 30B | 1 | 4 | 0 | 0 | 5 |
By framing
Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.
FramingLabels by classFirst choices
Direct27 labels12
Paraphrase28 labels6
Comparative55 labels22not counted in share
Budget-constrained60 labels34
Scale-constrained20 labels3
Negative51 labels13not counted in share
First choiceAlternativeMentionNegative241 labels in all, every segment counted; 55 of the 90 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.
What the models said for it
Verbatim evidence the judge attached to positive labels.
“If you need one pick for most limited-budget companies needing website conversational marketing today, Tidio is the consensus affordable entry point” Muse Glimmer 30B · Conversational mktg · budget prompt · first choice
“Tidio - Offers a free tier with basic chatbot functionality, live chat, and automation. It's user-friendly and doesn't require coding skills.” Claude Haiku 4.5 · Support chatbots · budget prompt · first choice
“Best low-cost standalone option: Tidio — usually easier to justify when you just need website chat and basic automation.” GPT-5.4 mini · Conversational mktg · budget prompt · first choice
“Tidio is the best overall budget-friendly choice because it is repeatedly described as having an affordable entry point” Perplexity Sonar · Conversational mktg · budget prompt · first choice
And against it
Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.
“Users frequently cite "billing issues," lack of responsive support, and feelings that they were "misled" during the sales process.” Qwen 3.7 Flash · Support chatbots · negative prompt · hard negative
“described as meeting-note or chat tools that appear in CI rankings mainly because they do transcription” Perplexity Sonar · Conversation intel · negative prompt · hard negative
“Billing and auto-renewal issues, integration limitations with certain CRMs, steep plan jumps, and conversation overage costs.” GLM 4.7 FlashX · Helpdesk · negative prompt · soft negative
“you should be cautious about relying on Tidio if you plan to scale into complex B2B territory” Qwen 3.7 Flash · Conversational mktg · negative prompt · soft negative
Named alongside
The products named in the same answers as Tidio, over the 241 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Tidio was named but was not.ShowHide
Named alongside
The products named in the same answers as Tidio, over the 241 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Tidio was named but was not.
ShowHideProductSame answerTook the first choice insteadHead to head
A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.
What carried it into the answer
The sites and pages cited by the answers that named Tidio. A fact about retrieval, not a lever on the model.
Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 228 of the 241 answers that named Tidio and are not a share of its labels.
Domains cited
capterra.com81
g2.com78
tidio.comYour site71
cloudtalk.io64
wonderchat.io63
learn.g2.com62
guideflow.com60
thecmo.com60
zendesk.com51
sobot.io40
559 of the 630 domain citations in answers naming Tidio came from somebody else's page.
Pages cited
Pages are listed as the models cited them.
Search and answers
tidio.com is not in Google's top ten for any of the category's searches. In the answers, Tidio takes 14% of first choices and Intercom Fin AI Agent takes 41%.ShowHide
Search and answers
tidio.com is not in Google's top ten for any of the category's searches. In the answers, Tidio takes 14% of first choices and Intercom Fin AI Agent takes 41%.
ShowHideIn search
Google, US estimatesPosition for “customer support chatbot platform”
–
not in the top ten
Position for “best customer support chatbot platform”
–
not in the top ten
- Searches for its name, Google
- 6,600 a month (“tidio”)
- AI search demand for its name, est.
- 102 a month
- Organic visits to its site
- about 79,128 a month
- Searches its site ranks for
- 12,101 · 194 in the top three
- Sites linking to it
- 20,006
- Paid Google search
- No ads found in the estimate; that does not mean it runs none
In answers
This editionShare of first choices
14%
rank 2 of 114 in support chatbots
Segment leader
41%
Intercom Fin AI Agent
- First choices
- 55 across its categories
- Named in
- 241 answers
- Its own site cited
- in 228 of the answers that named it
Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.
What it publishes
ShowHide
What it publishes
ShowHideAddresses on tidio.com
1,778
subdomains included
Content
600
counted in the table below
Documentation
80
Product · Integration
2 · 448
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 438 | undated | |||
| Case study | 70 | undated | |||
| Comparison | 64 | undated | |||
| Report or ebook | 16 | undated | |||
| Template or tool | 6 | undated | |||
| News or press | 3 | undated | |||
| Glossary or explainer | 2 | undated | |||
| Webinar or virtual event | 1 | undated |
How it is countedHide how it is counted
Every page tidio.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.
Names read as Tidio
What the judge wrote, as written, with how often. The vendor table decides that these count as Tidio; a claim can dispute any of them.
Tidio (Lyro AI) 2Tidio (Lyro) 1Tidio (with Lyro AI) 1Tidio/Lyro 1
Follow Tidio
An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.
Already following? Everything you follow, with a stop for each.
The company
Tidio.ShowHide
The company
Tidio.
ShowHideOn record
Wikidata- Website
- tidio.com
- Founded
- 2013
Fetched September 14, 2026. These describe the company, not the product's standing, and a claimed page can dispute any of them. · Wikidata
In its own words
Stated by the vendor, not checked- Positioning
- AI Customer Service That Turns Chats Into Revenue
- For
- businesses
- Price stated
- Free plan forever; Paid plans from $29/mo, no surprise upgrades tidio.com
- Starting price
- 29/mo tidio.com
- Free plan or trial
- Free plan forever; Start for free; Try Lyro for free tidio.com
- Integrations claimed
- 120 tidio.com
- Certifications
- SOC 2 Type 2CCPAGDPRAI PactSOCEU-US DPFCPRAEU AI Act
- Customers named
- CoveEndeksaIntegratecGecko HospitalityBella SantéProcosmetADT SecurityAxioma
- Not stated on the pages read
- Hosting
What Tidio's own pages state, read September 28, 2026: tidio.com, tidio.com/pricing, trust.tidio.com, tidio.com/features, tidio.com/customers. A claimed page can correct any of them.
Is this your product?
Claim this page
Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Tidio's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Tidio, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.
What a new claim receivesHide what a new claim receives
A new claim receives the current edition's vendor brief for Tidio by email, built from the raw record of the edition. It shows:
- where Tidio is named, by buyer and by framing, and which cells hold its first choices;
- the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
- its vocabulary against the segment leader's, and the pages the models cited;
- who was chosen in the answers that did not name Tidio, and every reason the record gives;
- a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
- one page of published figures cleared to show a buyer.
Badges
Wins only: a badge exists where Tidio is ranked in a category's top three this edition. Three sizes, one file each, light and dark; the code is under each.ShowHide
Badges
Wins only: a badge exists where Tidio is ranked in a category's top three this edition. Three sizes, one file each, light and dark; the code is under each.
ShowHideChatbots and conversational AI for support
Tidio is among the products AI models recommend first in Chatbots and conversational AI for support this edition. Each badge says so in the buyer's words, names the edition, and links to the standing. The next edition issues a new badge; this one stays true as a record of October 2026.
Wide · 320 × 104 Website, beside other badges
Square · 240 × 240 LinkedIn, slides
Compact · 200 × 56 Email signature, footer
Conversational marketing platforms
AI models recommend Tidio first in Conversational marketing platforms this edition. Each badge says so in the buyer's words, names the edition, and links to the standing. The next edition issues a new badge; this one stays true as a record of October 2026.
Wide · 320 × 104 Website, beside other badges
Square · 240 × 240 LinkedIn, slides
Compact · 200 × 56 Email signature, footer
Badges read on light and dark pages. Alt text carries the claim, the category, the edition and the index, so it stays a citation where the image does not load.