Small business=heldSince September 2026: 9% → 9%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
9%from 9% in September 2026
Inside the floor by 11 pointsRank 2 → 3 of 107
5 categories · RankedCrisp
79Judge labels
12First choices
3Negative labels
14 / 14Models named it
5Categories
October 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-10-05.2, every buyer segment counted.
Best standing
10% in In-app messaging for small business buyers
Rank 5 of 105 in the mid-market standing
0 of 14 models made it the first choice on the direct prompt; 0% of its 4 labels there were negative.
What the models named instead of Crisp →By buyer segmentRead the same way at every buyer size.
Small business3 of 108
10%14 labels
accepted challenger
Mid-market5 of 105
5%4 labels
under the label threshold
Enterprisenot named
0%
No model named it for this buyer.
In in-app messaging · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading
Standing by category
Every category where a model named Crisp for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.
| Category | Function | Share | Rank | Negative rate | Labels | Quadrant | Since September 2026 |
|---|---|---|---|---|---|---|---|
| In-app messaging and customer communications | Customer | 5% | 5 of 105 | 0% | 4 | under 10 labels · led by Intercom at 21% | ▲+2Since September 2026: 2% → 4%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
| Conversational marketing platforms | Marketing | 2% | 13 of 87 | 10% | 10 | accepted challenger | |
| Chatbots and conversational AI for support | Customer | 2% | 18 of 114 | 33% | 3 | under 10 labels · led by Intercom Fin AI Agent at 41% | ▲+2Since September 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
| Customer feedback and surveys | Customer | 0% | 48 of 84 | 0% | 1 | under 10 labels · led by CustomerGauge at 24% | newNew since September 2026: not ranked then, 0% now. |
| Customer success platforms | Customer | 0% | 31 of 49 | 0% | 1 | under 10 labels · led by ChurnZero at 42% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
Movement
Since September 2026, Crisp held within the floor in all five categories: no change cleared 11 points.
Best category · In-app messaging · by segment
Mid-market▲+2Since September 2026: 2% → 4%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
4%from 2% in September 2026
Inside the floor by 9 pointsRank 17 → 8 of 96
EnterprisegoneNot named this edition; 0% in September 2026.
0%from 0% in September 2026
Inside the floor by 11 pointsNot ranked
All categories · Mid-market
| Category | September 2026 | Now | Change | Reading | Rank |
|---|---|---|---|---|---|
| Conversational mktg | 0% | 2% | newNew since September 2026: not ranked then, 2% now. | New this edition | Rank 13 of 87, unchanged |
| Support chatbots | 0% | 2% | ▲+2Since September 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 32 → 18 of 114 |
| In-app messaging | 2% | 4% | ▲+2Since September 2026: 2% → 4%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 17 → 5 of 105 |
| Feedback | 0% | 0% | newNew since September 2026: not ranked then, 0% now. | New this edition | Rank 48 of 84, unchanged |
| Customer success | 0% | 0% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 21 → 31 of 49 |
Shares here are read over the models both editions asked, so they can differ by a point or two from the standing above, which counts every model in this edition.
The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured · The editions
By model
How each model treated Crisp across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.ShowHide
By model
How each model treated Crisp across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.
ShowHide| Model | First choice | Alternative | Mention | Negative | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 2 | 0 | 0 | 2 |
| GPT-5.4 mini | 1 | 0 | 0 | 0 | 1 |
| Gemini 3.5 Flash | 1 | 1 | 0 | 0 | 2 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.1 Fast | 0 | 0 | 0 | 1 | 1 |
| Mistral Small | 0 | 0 | 1 | 0 | 1 |
| DeepSeek V4 Flash | 0 | 0 | 1 | 0 | 1 |
| Llama 4 Maverick | 0 | 0 | 1 | 0 | 1 |
| Qwen 3.7 Flash | 2 | 2 | 1 | 1 | 6 |
| Kimi K2 | 0 | 1 | 0 | 0 | 1 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 1 | 1 | 0 | 0 | 2 |
| Muse Glimmer 30B | 0 | 0 | 1 | 0 | 1 |
By framing
Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.
FramingLabels by classFirst choices
Direct9 labels1
Paraphrase5 labelsNone
Comparative17 labels4not counted in share
Budget-constrained28 labels10
Scale-constrained6 labels1
Negative14 labelsNone
First choiceAlternativeMentionNegative79 labels in all, every segment counted; 12 of the 16 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.
What the models said for it
Verbatim evidence the judge attached to positive labels.
“I'd start with Crisp. Its free plan includes two agent seats, a shared inbox, unlimited conversations” GPT-6 Luna · In-app messaging · budget prompt · first choice
“the best customer support chatbot platform in 2026 is generally Crisp” Qwen 3.7 Flash · Support chatbots · budget prompt · first choice
“For most companies with limited budget, Crisp is the best balance of” GPT-5.4 mini · In-app messaging · budget prompt · first choice
“For low-cost customer support chat: Go with Crisp.” Gemini 3.5 Flash · In-app messaging · budget prompt · first choice
And against it
Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.
“Recent negative reviews have included allegations of "bad business practices" and products failing to live up to marketing promises.” Qwen 3.7 Flash · Support chatbots · negative prompt · hard negative
“Platforms like some Tidio/Crisp free tiers lack deep CRM syncing” Grok 4.1 Fast · Conversational mktg · negative prompt · soft negative
Named alongside
The products named in the same answers as Crisp, over the 79 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Crisp was named but was not.ShowHide
Named alongside
The products named in the same answers as Crisp, over the 79 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Crisp was named but was not.
ShowHideProductSame answerTook the first choice insteadHead to head
A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.
What carried it into the answer
The sites and pages cited by the answers that named Crisp. A fact about retrieval, not a lever on the model.
Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 72 of the 79 answers that named Crisp and are not a share of its labels.
Domains cited
capterra.com24
tidio.com24
guideflow.com21
cloudtalk.io20
g2.com18
learn.g2.com18
thecmo.com16
wonderchat.io16
zendesk.com15
resources.rework.com14
186 of the 186 domain citations in answers naming Crisp came from somebody else's page.
Pages cited
Pages are listed as the models cited them.
Search and answers
crisp.chat is not in Google's top ten for any of the category's searches. In the answers, Crisp takes 5% of first choices and Intercom takes 21%.ShowHide
Search and answers
crisp.chat is not in Google's top ten for any of the category's searches. In the answers, Crisp takes 5% of first choices and Intercom takes 21%.
ShowHideIn search
Google, US estimatesPosition for “in-app messaging platform”
–
not in the top ten
Position for “best in-app messaging platform”
–
not in the top ten
- Searches for its name, Google
- 60,500 a month (“crisp”)
- AI search demand for its name, est.
- 36,276 a month
- Organic visits to its site
- about 29,685 a month
- Searches its site ranks for
- 2,284 · 227 in the top three
- Sites linking to it
- 11,643
- Paid Google search
- No ads found in the estimate; that does not mean it runs none
In answers
This editionShare of first choices
5%
rank 5 of 105 in in-app messaging
Segment leader
21%
Intercom
- First choices
- 12 across its categories
- Named in
- 79 answers
- Its own site cited
- in 72 of the answers that named it
Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.
What it publishes
ShowHide
What it publishes
ShowHideAddresses on crisp.chat
6,104
subdomains included
Content
1,077
counted in the table below
Documentation
320
Product · Integration
0 · 84
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Comparison | 738 | 1 | 2026-07-30 | ||
| Blog | 213 | 13 | 2026-09-03 | SEO, CRM | |
| Report or ebook | 126 | undated |
Most recent
- 2026-09-03Summer 2026 crisp product update blog
- 2026-08-14Best 9 helpdesk ticketing system blog
- 2026-08-07Track customer conversations blog
- 2026-08-07Team workload management blog
- 2026-07-30Proactive customer service blog
- 2026-07-30Round robin vs skills based assignment comparison
How it is countedHide how it is counted
Every page crisp.chat exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. Read September 29, 2026.
Follow Crisp
An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.
Already following? Everything you follow, with a stop for each.
The company
Crisp is its own company.ShowHide
The company
Crisp is its own company.
ShowHideIn its own words
Stated by the vendor, not checked- Positioning
- The AI Customer Support Platform for Every Business
- For
- every business; customer support, marketing, and sales teams
- Price stated
- Flat pricing; USD 0, 45, 95, 295 crisp.chat
- Starting price
- 0 crisp.chat
- Free plan or trial
- 14 days free trial crisp.chat
- Integrations claimed
- 100 crisp.chat/en/pricing
- Hosting
- European servers
- Customers named
- emmaairfrancedecathlonrefugieeshotelbbreedsybeemenergythecompaniesapi
- Not stated on the pages read
- Certifications
What Crisp's own pages state, read September 28, 2026: crisp.chat, crisp.chat/en/pricing, crisp.chat/en/integrations. A claimed page can correct any of them.
Is this your product?
Claim this page
Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Crisp's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Crisp, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.
What a new claim receivesHide what a new claim receives
A new claim receives the current edition's vendor brief for Crisp by email, built from the raw record of the edition. It shows:
- where Crisp is named, by buyer and by framing, and which cells hold its first choices;
- the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
- its vocabulary against the segment leader's, and the pages the models cited;
- who was chosen in the answers that did not name Crisp, and every reason the record gives;
- a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
- one page of published figures cleared to show a buyer.