Every category where a model named Zendesk AI for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant
Chatbots and conversational AI for support	Customer	0%	22 of 106	20%	15	accepted challenger
Customer support and helpdesk	Customer	0%	53 of 59	100%	1	under 10 labels · led by Freshdesk at 44%
Knowledge base and self-service	Customer	0%	70 of 96	0%	1	under 10 labels · led by Notion at 18%

Movement

This is the first edition on this tier, so no move can be computed for Zendesk AI yet. The next is due October 1, 2026. From the next edition this section shows, per buyer segment, whether its share moved by more than the measured noise floor.

By model

How each model treated Zendesk AI across every prompt where it was named for a mid-market B2B company. Twelve models, six prompts per category.

Model	First choice	Alternative	Mention	Negative	Labels
Claude Haiku 4.5	0	0	0	0	0
GPT-5.4 mini	1	0	1	0	2
Gemini 3.5 Flash	0	3	0	1	4
Perplexity Sonar	0	0	0	0	0
Grok 4.1 Fast	0	3	0	0	3
Mistral Small	0	0	0	1	1
DeepSeek V4 Flash	0	1	0	1	2
Llama 4 Maverick	0	0	1	0	1
Qwen 3.7 Flash	0	1	0	0	1
Kimi K2	0	1	0	1	2
GLM 4.7 FlashX	0	1	0	0	1
MiniMax M2.5	0	0	0	0	0

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct11 labels1

Paraphrase16 labels1

Comparative14 labels2not counted in share

Budget-constrained5 labelsNone

Scale-constrained4 labelsNone

Negative6 labels1not counted in share

First choiceAlternativeMentionNegative56 labels in all, every segment counted; 2 of the 5 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“Full support platform + AI: Zendesk” GPT-5.4 mini · Support chatbots · comparative prompt · first choice

“Native Helpdesk Bots: *Zendesk Advanced AI*, *Intercom Fin*, or *Kustomer KIQ* (great if you want everything in one system).” Gemini 3.5 Flash · Support chatbots · scale prompt · alternative

“Mature ecosystem (1,500+ integrations), great for high-volume ticketing/SLAs. More expensive (~2x Intercom) but reliable” Grok 4.1 Fast · Support chatbots · paraphrase prompt · alternative

“Best for Teams Already on Zendesk ... Deep native integration but higher total cost; primarily deflection-focused” Kimi K2 · Support chatbots · comparative prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

“Zendesk is significantly more expensive ($55-169/agent/month + AI add-ons) and complex to configure” Kimi K2 · Support chatbots · paraphrase prompt · soft negative

“Cons: Expensive — $55–$115/agent/month for the platform plus ~$1.50/resolution for AI” DeepSeek V4 Flash · Support chatbots · paraphrase prompt · soft negative

“Helply would cost ~$1,000/month vs. Zendesk AI at ~$2,500+ with add-ons” Mistral Small · Support chatbots · paraphrase prompt · soft negative

“Zendesk’s AI Agent charges between $1.50 and $2.00 per resolution.” Gemini 3.5 Flash · Helpdesk · negative prompt · soft negative

Named alongside

The products named in the same answers as Zendesk AI, over the 56 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Zendesk AI was named but was not.

ProductSame answerTook the first choice insteadHead to head

Intercom49 of 5617Not in the top three

Ada34 of 561Not in the top three

Tidio18 of 566Not in the top three

Kore.ai17 of 563Not in the top three

Salesforce Agentforce15 of 560Not in the top three

Freshdesk14 of 560Not in the top three

Gorgias12 of 561Not in the top three

Sierra11 of 560Not in the top three

Botpress10 of 561Not in the top three

Rasa9 of 562Not in the top three

A head-to-head page exists where both products are in a category's top three. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named Zendesk AI. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, four of the twelve in this edition, so these counts come from 10 of the 56 answers that named Zendesk AI and are not a share of its labels.

Domains cited

zendesk.comYour site7

botpress.com5

capterra.com5

eesel.ai5

fin.ai5

lindy.ai5

thecxlead.com5

crescendo.ai4

sitegpt.ai4

teamsupport.com4

Forty-two of the forty-nine domain citations in answers naming Zendesk AI came from somebody else's page.

Pages cited

fin.ai/learn/best-ai-chatbots-customer-support5

thecxlead.com/tools/best-ai-chatbot-for-customer-service5

zendesk.com/service/ai/chatbots-customer-service5

capterra.com/resources/customer-service-chatbot-platforms4

crescendo.ai/blog/best-enterprise-chatbots-for-live-support4

lindy.ai/blog/best-customer-service-chatbots4

sitegpt.ai/blog/enterprise-ai-chatbots-customer-support-lead-generation4

teamsupport.com/best-ai-chatbots-customer-support-20264

Pages are listed as the models cited them.

Names read as Zendesk AI

What the judge wrote, as written, with how often. The vendor table decides that these count as Zendesk AI; a claim can dispute any of them.

Zendesk AI (formerly Answer Bot) 1Zendesk Advanced AI 1

The company

Zendesk is the company behind Zendesk AI.

Website: zendesk.com
Headquarters: San Francisco, United States
Founded: 2007
Employees: about 3,830 (2020)
Ownership: Public, zen on New York Stock Exchange

From Wikidata, fetched September 14, 2026. These describe the company, not the product's standing, and a claimed page can dispute any of them. · Wikidata · Crunchbase

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Zendesk AI's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Zendesk AI, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

It does not get any change to labels, shares or verdicts, any preview, or any say over which quotes appear. A verification link goes to your work email; an address at zendesk.com is approved on the spot, any other address is reviewed by hand.

Your name and company appear on the claimed page, or the company alone if you ask below. A title and a LinkedIn address appear there too if you give them, and are left off if you do not. Your email address is never published.