Every category where a model named Kore.ai for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant	Since September 2026
Chatbots and conversational AI for support	Customer	0%	29 of 114	0%	5	under 10 labels · led by Intercom Fin AI Agent at 41%	=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
AI voice agents	Customer	0%	24 of 103	0%	3	under 10 labels · led by Retell AI at 27%
Conversational marketing platforms	Marketing	0%	64 of 87	0%	1	under 10 labels · led by Tidio at 13%

Movement

Since September 2026, Kore.ai held within the floor in all two categories: no change cleared 11 points.

Best category · Support chatbots · by segment

Small businessgoneNot named this edition; 0% in September 2026.

0%from 0% in September 2026

Inside the floor by 11 pointsNot ranked

Mid-market=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.

0%from 0% in September 2026

Inside the floor by 11 pointsRank 27 → 28 of 109

Enterprise▲+2Since September 2026: 8% → 10%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.

10%from 8% in September 2026

Inside the floor by 9 pointsRank 3 of 105, unchanged

All categories · Mid-market

Category	September 2026	Now	Change	Reading	Rank
Support chatbots	0%	0%	=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.	Within noise	Rank 27 → 29 of 114
AI voice agents	0%	0%	newNew since September 2026: not ranked then, 0% now.	New this edition	Rank 24 of 103, unchanged

Shares here are read over the models both editions asked, so they can differ by a point or two from the standing above, which counts every model in this edition.

The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured · The editions

By model

How each model treated Kore.ai across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.

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Model	Alternative	Mention	Labels
Claude Haiku 4.5	0	0	0
GPT-5.4 mini	0	0	0
Gemini 3.5 Flash	0	1	1
Perplexity Sonar	2	0	2
Grok 4.20	0	0	0
Mistral Small	0	1	1
DeepSeek V4 Flash	0	0	0
Llama 4 Maverick	0	0	0
Qwen 3.7 Flash	0	0	0
Kimi K2	2	0	2
GLM 4.7 FlashX	0	0	0
MiniMax M2.5	0	0	0
GPT-6 Luna	0	0	0
Muse Glimmer 30B	1	2	3

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct5 labels3

Paraphrase10 labels3

Comparative19 labels1not counted in share

Budget-constrained6 labelsNone

Scale-constrained3 labelsNone

Negative6 labels1not counted in share

First choiceAlternativeMentionNegative49 labels in all, every segment counted; 6 of the 8 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“if you need a more enterprise-grade platform with stronger governance and omnichannel coverage” Perplexity Sonar · Support chatbots · paraphrase prompt · alternative

“Kore.ai / Cognigy | Enterprise governance | Large organizations with compliance needs” Kimi K2 · AI voice agents · negative prompt · alternative

“Enterprises seeking pre-built industry templates over custom development.” Muse Glimmer 30B · AI voice agents · comparative prompt · alternative

“Large enterprises | Enterprise conversational AI platform” Perplexity Sonar · Support chatbots · comparative prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

No model argued against it.

Named alongside

The products named in the same answers as Kore.ai, over the 49 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Kore.ai was named but was not.

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ProductSame answerTook the first choice insteadHead to head

Intercom Fin AI Agent24 of 497Not among the top eight

Cognigy22 of 493Not among the top eight

Ada20 of 493Not among the top eight

Zendesk AI20 of 491Not among the top eight

Yellow.ai11 of 490Not among the top eight

Drift10 of 490Not among the top eight

PolyAI9 of 493Not among the top eight

Retell AI9 of 493Not among the top eight

Bland AI9 of 491Not among the top eight

Botpress8 of 491Not among the top eight

A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named Kore.ai. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 47 of the 49 answers that named Kore.ai and are not a share of its labels.

Domains cited

wonderchat.io17

rasa.com16

retellai.com15

kore.aiYour site14

cloudtalk.io12

botpress.com11

zendesk.com11

parloa.com10

yellow.ai10

cxtoday.com9

111 of the 125 domain citations in answers naming Kore.ai came from somebody else's page.

Pages cited

botpress.com/blog/customer-service-chatbot-platforms8

guideflow.com/blog/enterprise-chatbot-platform7

blog.hubspot.com/service/conversational-ai-customer-service-tools6

kore.ai/blog/best-voice-ai-agent-platforms-compared-and-reviewed6

wonderchat.io/blog/b2b-ai-platform-comparison6

yellow.ai/ai-chatbot-platforms6

azumo.com/guides/best-ai-chatbots-for-customer-service5

comm100.com/blog/best-enterprise-ai-chatbots5

Pages are listed as the models cited them.

Search and answers

kore.ai is not in Google's top ten for any of the category's searches. In the answers, Kore.ai takes 0% of first choices and Intercom Fin AI Agent takes 41%.

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In search

Google, US estimates

Position for “customer support chatbot platform”

–

not in the top ten

Position for “best customer support chatbot platform”

–

not in the top ten

Searches for its name, Google: 2,400 a month (“kore.ai”)
AI search demand for its name, est.: 144 a month
Organic visits to its site: about 8,170 a month
Searches its site ranks for: 1,264 · 91 in the top three
Sites linking to it: 5,101
Paid Google search: No ads found in the estimate; that does not mean it runs none

Ads on GoogleDetailLess

19 ads · 19 text · 9 shown in the last 30 days

First shown October 2025, as Kore.ai, Inc., verified. Ads started 2025-11 to 2026-10: 18 in the year, 1 before. 6 more by other advertisers linking to it.

On Google's pages: 1 2 3 4

In answers

This edition

Share of first choices

rank 29 of 114 in support chatbots

Segment leader

41%

Intercom Fin AI Agent

First choices: 6 across its categories
Named in: 49 answers
Its own site cited: in 47 of the answers that named it

Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.

What it publishes

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Addresses on kore.ai

4,192

subdomains included

Content

1,224

counted in the table below

Documentation

2,694

Product · Integration

73 · 0

Kind	Pages	Last 90 days	Latest	Categories named
Blog	820	0	2025-10-27	CRM
News or press	102	18	2026-08-19
Podcast or video	80	1	2026-07-07
Webinar or virtual event	48	0	2026-06-04
Glossary or explainer	47	undated
Case study	43	undated
Report or ebook	40	undated
Comparison	32	0	2026-04-29
Conference or event	8	1	2026-07-07
Template or tool	4	undated

Most recent

2026-08-19Kore ai named a leader by gartner forrester and everest group across five major enterprise ai evaluations news or press
2026-08-14Kore.ai establishes Bay Area strategic headquarters to lead the next wave of enterprise AI news or press
2026-08-14Kore ai launches agent management platform news or press
2026-08-14Kore ai launches artemis the new generation of the kore ai agent platform for building governing and optimizing enterpri news or press
2026-08-14Kore ai makes its third wave play multi agent orchestration for cx news or press
2026-08-14Kore ai names uma sandilya chief commercial officer news or press

How it is countedHide how it is counted

Every page kore.ai exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.

Follow Kore.ai

An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.

Already following? Everything you follow, with a stop for each.

The company

Kore.ai is its own company.

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In its own words

Stated by the vendor, not checked

Positioning: Kore.ai is a leader in enterprise AI, helping businesses accelerate outcomes across customer service and employee productivity with agentic AI.
kore.ai
For: businesses
kore.ai
Free plan or trial: Get access trust.kore.ai
Certifications: SOC 2 Type 2PCI DSSISO/IEC 27001:2022GDPRCCPAEU AI ActDESC Cloud Service ProviderSOC2 Type II
Not stated on the pages read: Price, starting price, integrations, hosting, customers

What Kore.ai's own pages state, read October 5, 2026: kore.ai, trust.kore.ai, kore.ai/use-cases/lab-results. A claimed page can correct any of them.

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Kore.ai's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Kore.ai, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

What a new claim receivesHide what a new claim receives

A new claim receives the current edition's vendor brief for Kore.ai by email, built from the raw record of the edition. It shows:

where Kore.ai is named, by buyer and by framing, and which cells hold its first choices;
the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
its vocabulary against the segment leader's, and the pages the models cited;
who was chosen in the answers that did not name Kore.ai, and every reason the record gives;
a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
one page of published figures cleared to show a buyer.