Every category where a model named Kore.ai for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant
Chatbots and conversational AI for support	Customer	0%	28 of 106	0%	5	under 10 labels · led by Intercom at 35%

Movement

This is the first edition on this tier, so no move can be computed for Kore.ai yet. The next is due October 1, 2026. From the next edition this section shows, per buyer segment, whether its share moved by more than the measured noise floor.

By model

How each model treated Kore.ai across every prompt where it was named for a mid-market B2B company. Twelve models, six prompts per category.

Model	Alternative	Mention	Labels
Claude Haiku 4.5	0	1	1
GPT-5.4 mini	0	0	0
Gemini 3.5 Flash	0	0	0
Perplexity Sonar	0	0	0
Grok 4.1 Fast	0	1	1
Mistral Small	0	0	0
DeepSeek V4 Flash	1	0	1
Llama 4 Maverick	0	0	0
Qwen 3.7 Flash	0	0	0
Kimi K2	0	0	0
GLM 4.7 FlashX	1	0	1
MiniMax M2.5	1	0	1

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct5 labelsNone

Paraphrase4 labels3

Comparative17 labelsNone

Budget-constrained2 labels1

Scale-constrained1 labelNone

Negative3 labels2not counted in share

First choiceAlternativeMentionNegative32 labels in all, every segment counted; 4 of the 6 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“Kore.ai: Best for complex enterprise setups with governance controls” GLM 4.7 FlashX · Support chatbots · comparative prompt · alternative

“Maximum control & customization: Rasa, Botpress, or Kore.ai” MiniMax M2.5 · Support chatbots · comparative prompt · alternative

“Enterprises wanting deep conversational AI customization” DeepSeek V4 Flash · Support chatbots · comparative prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

No model argued against it.

Named alongside

The products named in the same answers as Kore.ai, over the 32 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Kore.ai was named but was not.

ProductSame answerTook the first choice insteadHead to head

Intercom26 of 3214Not in the top three

Ada25 of 322Not in the top three

Salesforce Agentforce18 of 321Not in the top three

Zendesk AI17 of 324Not in the top three

Tidio15 of 322Not in the top three

Cognigy14 of 320Not in the top three

Rasa13 of 320Not in the top three

Gorgias11 of 320Not in the top three

Botpress9 of 320Not in the top three

Sierra8 of 321Not in the top three

A head-to-head page exists where both products are in a category's top three. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named Kore.ai. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, four of the twelve in this edition, so these counts come from 6 of the 32 answers that named Kore.ai and are not a share of its labels.

Domains cited

fin.ai5

botpress.com3

lindy.ai3

thecxlead.com3

zendesk.com3

capterra.com2

crescendo.ai2

eesel.ai2

featurebase.app2

intercom.com2

Twenty-seven of the twenty-seven domain citations in answers naming Kore.ai came from somebody else's page.

Pages cited

fin.ai/learn/best-ai-chatbots-customer-support5

lindy.ai/blog/best-customer-service-chatbots3

thecxlead.com/tools/best-ai-chatbot-for-customer-service3

botpress.com/blog/customer-service-chatbot-platforms2

capterra.com/resources/customer-service-chatbot-platforms2

crescendo.ai/blog/best-enterprise-chatbots-for-live-support2

mirrorfly.com/blog/ai-chatbots-for-customer-service2

sitegpt.ai/blog/enterprise-ai-chatbots-customer-support-lead-generation2

Pages are listed as the models cited them.

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Kore.ai's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Kore.ai, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

It does not get any change to labels, shares or verdicts, any preview, or any say over which quotes appear. A verification link goes to your work email; an address at koreai.com is approved on the spot, any other address is reviewed by hand.

Your name and company appear on the claimed page, or the company alone if you ask below. A title and a LinkedIn address appear there too if you give them, and are left off if you do not. Your email address is never published.