Small business=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
0%from 0% in September 2026
Inside the floor by 11 pointsRank 27 → 33 of 93
2 categories · RankedBotpress
36Judge labels
1First choices
5Negative labels
12 / 14Models named it
2Categories
October 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-10-05.2, every buyer segment counted.
Best standing
2% in Support chatbots for enterprise buyers
Rank 19 of 114 in the mid-market standingaccepted challenger
0 of 14 models made it the first choice on the direct prompt; 0% of its 10 labels there were negative.
What the models named instead of Botpress →By buyer segmentRead the same way at every buyer size.
Small business34 of 98
0%8 labels
under the label threshold
Mid-market19 of 114
0%10 labels
accepted challenger
Enterprise12 of 113
2%14 labels
accepted challenger
In support chatbots · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading
Standing by category
Every category where a model named Botpress for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.
| Category | Function | Share | Rank | Negative rate | Labels | Quadrant | Since September 2026 |
|---|---|---|---|---|---|---|---|
| Chatbots and conversational AI for support | Customer | 0% | 19 of 114 | 0% | 10 | accepted challenger | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
| Conversational marketing platforms | Marketing | 0% | 42 of 87 | 0% | 1 | under 10 labels · led by Tidio at 13% |
Movement
Since September 2026, Botpress held within the floor in all two categories: no change cleared 11 points.
Best category · Support chatbots · by segment
Mid-market=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
0%from 0% in September 2026
Inside the floor by 11 pointsRank 20 → 19 of 109
Enterprise=heldSince September 2026: 2% → 2%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
2%from 2% in September 2026
Inside the floor by 11 pointsRank 14 → 12 of 105
All categories · Mid-market
| Category | September 2026 | Now | Change | Reading | Rank |
|---|---|---|---|---|---|
| Support chatbots | 0% | 0% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 20 → 19 of 114 |
| Conversational mktg | 0% | 0% | newNew since September 2026: not ranked then, 0% now. | New this edition | Rank 42 of 87, unchanged |
Shares here are read over the models both editions asked, so they can differ by a point or two from the standing above, which counts every model in this edition.
The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured · The editions
By model
How each model treated Botpress across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.ShowHide
By model
How each model treated Botpress across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.
ShowHide| Model | First choice | Alternative | Mention | Negative | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 1 | 0 | 0 | 1 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 1 | 0 | 0 | 1 |
| Perplexity Sonar | 1 | 0 | 0 | 0 | 1 |
| Grok 4.20 | 0 | 2 | 0 | 0 | 2 |
| Mistral Small | 0 | 0 | 1 | 0 | 1 |
| DeepSeek V4 Flash | 0 | 1 | 0 | 0 | 1 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 1 | 1 | 0 | 0 | 2 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 1 | 0 | 0 | 1 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 1 | 0 | 0 | 1 |
By framing
Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.
FramingLabels by classFirst choices
Direct4 labelsNone
Paraphrase0 labelsNone
Comparative10 labels1not counted in share
Budget-constrained11 labels1
Scale-constrained4 labelsNone
Negative7 labels1not counted in share
First choiceAlternativeMentionNegative36 labels in all, every segment counted; 1 of the 3 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.
What the models said for it
Verbatim evidence the judge attached to positive labels.
“Teams wanting an AI-native, customizable support layer | Open-core, visual builder, strong extensibility” Perplexity Sonar · Support chatbots · comparative prompt · first choice
“Safer Alternatives to Consider - Botpress (open-core, transparent pricing)” Kimi K2 · Support chatbots · negative prompt · first choice
“Open-source platform that's free to use if you self-host. Requires some technical knowledge” Claude Haiku 4.5 · Support chatbots · budget prompt · alternative
“Open-core/low-code for custom builds... Appeals to devs needing control/data privacy” Grok 4.20 · Support chatbots · comparative prompt · alternative
And against it
Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.
No model argued against it.
Named alongside
The products named in the same answers as Botpress, over the 36 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Botpress was named but was not.ShowHide
Named alongside
The products named in the same answers as Botpress, over the 36 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Botpress was named but was not.
ShowHideProductSame answerTook the first choice insteadHead to head
A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.
What carried it into the answer
The sites and pages cited by the answers that named Botpress. A fact about retrieval, not a lever on the model.
Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 33 of the 36 answers that named Botpress and are not a share of its labels.
Domains cited
botpress.comYour site20
capterra.com17
wonderchat.io12
zendesk.com12
sitegpt.ai11
chatbot.com9
tidio.com9
chatbase.co8
freshworks.com8
g2.com8
Ninety-four of the 114 domain citations in answers naming Botpress came from somebody else's page.
Pages cited
Pages are listed as the models cited them.
Search and answers
botpress.com is not in Google's top ten for any of the category's searches. In the answers, Botpress takes 0% of first choices and Intercom Fin AI Agent takes 41%.ShowHide
Search and answers
botpress.com is not in Google's top ten for any of the category's searches. In the answers, Botpress takes 0% of first choices and Intercom Fin AI Agent takes 41%.
ShowHideIn search
Google, US estimatesPosition for “customer support chatbot platform”
–
not in the top ten
Position for “best customer support chatbot platform”
–
not in the top ten
- Searches for its name, Google
- 3,600 a month (“botpress”)
- AI search demand for its name, est.
- 44 a month
- Organic visits to its site
- about 27,836 a month
- Searches its site ranks for
- 4,958 · 114 in the top three
- Sites linking to it
- 7,084
- Paid Google search
- 1 searches its ads show for, about 3 clicks and $0 a month (estimate)
In answers
This editionShare of first choices
0%
rank 19 of 114 in support chatbots
Segment leader
41%
Intercom Fin AI Agent
- First choices
- 1 across its categories
- Named in
- 36 answers
- Its own site cited
- in 33 of the answers that named it
Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.
What it publishes
ShowHide
What it publishes
ShowHideAddresses on botpress.com
5,264
subdomains included
Content
662
counted in the table below
Documentation
400
Product · Integration
12 · 482
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 406 | 33 | 2026-09-22 | SEO, CRM | |
| Glossary or explainer | 137 | 0 | 2026-01-16 | ||
| Comparison | 57 | 33 | 2026-09-09 | ||
| Report or ebook | 31 | 0 | 2026-01-15 | ||
| Case study | 28 | 26 | 2026-09-23 | ||
| Webinar or virtual event | 3 | undated |
Most recent
- 2026-09-23How 24hassistance increased NPS by 129%, cut AI costs in half, and automated 87% of support queries case study
- 2026-09-2324hassistance case study
- 2026-09-22How to Add an AI Chatbot to a Website blog
- 2026-09-22Ai chatbot for website blog
- 2026-09-20The 10 Best AI Agents for Customer Support in 2026 blog
- 2026-09-20Top 5 Chatbots for Hubspot CRM blog
How it is countedHide how it is counted
Every page botpress.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.
Follow Botpress
An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.
Already following? Everything you follow, with a stop for each.
The company
Botpress is its own company.ShowHide
The company
Botpress is its own company.
ShowHideIn its own words
Stated by the vendor, not checked- Positioning
- The enterprise-grade AI agent platform for customer support
- For
- customer support
- Price stated
- No per-seat cost. botpress.com
- Starting price
- 0 botpress.com
- Free plan or trial
- Free tier available botpress.com
- Certifications
- SOC 2 compliantSOC II certifiedGDPR compliantpenetration tested by KPMGCertified PartnerPremier
- Customers named
- Super DispatchHOSTIFAIWAIVER GROUPEXTENDLYFromages d'ici24hassistancemyProtectifyASISPO
- Not stated on the pages read
- Integrations, hosting
What Botpress's own pages state, read September 28, 2026: botpress.com, botpress.com/pricing, botpress.com/features/viber, botpress.com/customers, botpress.com/partners. A claimed page can correct any of them.
Is this your product?
Claim this page
Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Botpress's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Botpress, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.
What a new claim receivesHide what a new claim receives
A new claim receives the current edition's vendor brief for Botpress by email, built from the raw record of the edition. It shows:
- where Botpress is named, by buyer and by framing, and which cells hold its first choices;
- the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
- its vocabulary against the segment leader's, and the pages the models cited;
- who was chosen in the answers that did not name Botpress, and every reason the record gives;
- a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
- one page of published figures cleared to show a buyer.