Every category where a model named Salesforce Agentforce for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant	Since September 2026
Conversational marketing platforms	Marketing	2%	17 of 87	0%	2	under 10 labels · led by Tidio at 13%
AI marketing agents	Marketing	0%	31 of 157	0%	9	under 10 labels · led by HubSpot Breeze at 24%
Chatbots and conversational AI for support	Customer	0%	108 of 114	67%	3	under 10 labels · led by Intercom Fin AI Agent at 41%	=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
Contact center platforms	Customer	0%	73 of 86	100%	1	under 10 labels · led by Five9 at 18%
Contact center quality assurance	Customer	0%	72 of 81	0%	1	under 10 labels · led by EvaluAgent at 28%

Movement

This is the first edition on this tier, so no move can be computed for Salesforce Agentforce yet. From the next edition this section shows, per buyer segment and per category, whether its share moved by more than the measured noise floor.

By model

How each model treated Salesforce Agentforce across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.

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Model	First choice	Alternative	Mention	Negative	Labels
Claude Haiku 4.5	0	2	0	0	2
GPT-5.4 mini	0	0	0	0	0
Gemini 3.5 Flash	1	3	0	0	4
Perplexity Sonar	0	1	0	1	2
Grok 4.20	0	0	1	1	2
Mistral Small	0	0	0	0	0
DeepSeek V4 Flash	0	1	0	1	2
Llama 4 Maverick	0	0	2	0	2
Qwen 3.7 Flash	0	0	0	0	0
Kimi K2	0	0	0	0	0
GLM 4.7 FlashX	0	0	0	0	0
MiniMax M2.5	0	1	0	0	1
GPT-6 Luna	0	0	0	0	0
Muse Glimmer 30B	0	1	0	0	1

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct10 labels4

Paraphrase7 labels2

Comparative21 labels6not counted in share

Budget-constrained9 labels4

Scale-constrained2 labels1

Negative15 labels1not counted in share

First choiceAlternativeMentionNegative64 labels in all, every segment counted; 11 of the 18 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“If you are highly consolidated on Salesforce, start with Agentforce (Piper).” Gemini 3.5 Flash · Conversational mktg · scale prompt · first choice

“For mid-market companies running a sophisticated outbound or ABM strategy on Salesforce, Qualified is the gold standard.” Gemini 3.5 Flash · Conversational mktg · direct prompt · alternative

“Best for large, complex enterprises. It has massive scaling capabilities and enterprise-grade security” Gemini 3.5 Flash · AI marketing agents · comparative prompt · alternative

“Suited to large organizations using Salesforce and needing enterprise-grade orchestration.” Perplexity Sonar · AI marketing agents · comparative prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

“Newer AI-heavy platforms (like Salesforce Agentforce) that require significant technical expertise to configure properly” DeepSeek V4 Flash · Contact center · negative prompt · soft negative

“implementation can be complex and it is less attractive if you are not already committed to Salesforce” Perplexity Sonar · Support chatbots · negative prompt · soft negative

“claim high rates but lack independent benchmarks” Grok 4.20 · Support chatbots · negative prompt · soft negative

Named alongside

The products named in the same answers as Salesforce Agentforce, over the 64 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Salesforce Agentforce was named but was not.

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ProductSame answerTook the first choice insteadHead to head

Intercom Fin AI Agent18 of 645Not among the top eight

HubSpot Breeze17 of 643Not among the top eight

Zendesk AI15 of 641Not among the top eight

Jasper14 of 642Not among the top eight

Copy.ai9 of 641Not among the top eight

Ada7 of 641Not among the top eight

HubSpot Agent Hub6 of 641Not among the top eight

Tidio6 of 641Not among the top eight

Kore.ai6 of 640Not among the top eight

Relevance AI6 of 640Not among the top eight

A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named Salesforce Agentforce. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 64 of the 64 answers that named Salesforce Agentforce and are not a share of its labels.

Domains cited

salesforce.comYour site14

folk.app12

g2.com12

supermetrics.com12

eesel.ai11

capterra.com10

superscale.ai10

lindy.ai9

rasa.com9

blueshift.com8

Ninety-three of the 107 domain citations in answers naming Salesforce Agentforce came from somebody else's page.

Pages cited

folk.app/articles/best-marketing-ai-agents12

supermetrics.com/blog/ai-agents-for-marketing11

superscale.ai/compare/the-best-ai-marketing-agents10

blueshift.com/blog/best-ai-marketing-agent-platform8

enrichlabs.ai/ai-marketing-agent8

tech-insider.org/ai-chatbots-for-customer-service-20268

mastra.ai/articles/ai-agents-for-marketing7

tofuhq.com/post/best-ai-agents-for-marketing7

Pages are listed as the models cited them.

Search and answers

Where Salesforce Agentforce stands in Google search beside where it stands in the models' answers.

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In search

Google, US estimates

Searches for its name, Google: 4,400 a month (“salesforce agentforce”)
AI search demand for its name, est.: 195 a month
Its own site: It sits on Salesforce's site (salesforce.com), so there are no site figures for it alone

In answers

This edition

Share of first choices

rank 17 of 87 in conversational mktg

Segment leader

13%

Tidio

First choices: 11 across its categories
Named in: 64 answers
Its own site cited: in 64 of the answers that named it

Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.

Names read as Salesforce Agentforce

What the judge wrote, as written, with how often. The vendor table decides that these count as Salesforce Agentforce; a claim can dispute any of them.

Qualified / Salesforce Agentforce 1Salesforce Agentforce (Marketing) 1Salesforce Agentforce (Piper) 1Salesforce Agentforce/Service GPT 1

Follow Salesforce Agentforce

An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.

Already following? Everything you follow, with a stop for each.

The company

Salesforce is the company behind Salesforce Agentforce.

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On record

Wikidata

Website: salesforce.com
Headquarters: San Francisco, United States
Founded: 1999
Employees: about 35,000 (2019)
Ownership: Public, CRM on New York Stock Exchange
Also from Salesforce: Salesforce / Marketing Cloud Next / Agentforce Marketing, Salesforce Agentforce / Einstein, Salesforce Agentforce Engagement, Salesforce Agentforce Marketing, Salesforce Agentforce SDR, Salesforce Agentforce Voice, Salesforce Agentforce for Marketing Cloud, Salesforce Analytics Cloud and 92 more

Fetched September 14, 2026. These describe the company, not the product's standing, and a claimed page can dispute any of them. · Wikidata · LinkedIn · Crunchbase

In its own words

Stated by the vendor, not checked

Positioning: Build agents fast. Launch Agentforce with speed, confidence, and ROI you can measure.
salesforce.com/agentforce/ai-agents
For: businesses
salesforce.com/agentforce/llm-agents
Price stated: Agentforce Builder does not cost anything and is included with the purchase of Agentforce. salesforce.com/agentforce/agent-builder
Free plan or trial: Try Agentforce salesforce.com/agentforce/ai-agents
Customers named: the Adecco GroupOpenTableWiley
Not stated on the pages read: Starting price, integrations, certifications, hosting

What Salesforce Agentforce's own pages state, read September 28, 2026: salesforce.com/agentforce/ai-agents, salesforce.com/agentforce/llm-agents, salesforce.com/agentforce/mcp-support, salesforce.com/agentforce/agent-builder, salesforce.com/agentforce/digital-labor. A claimed page can correct any of them.

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Salesforce Agentforce's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Salesforce Agentforce, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

What a new claim receivesHide what a new claim receives

A new claim receives the current edition's vendor brief for Salesforce Agentforce by email, built from the raw record of the edition. It shows:

where Salesforce Agentforce is named, by buyer and by framing, and which cells hold its first choices;
the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
its vocabulary against the segment leader's, and the pages the models cited;
who was chosen in the answers that did not name Salesforce Agentforce, and every reason the record gives;
a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
one page of published figures cleared to show a buyer.