Conversational marketing platforms for enterprise buyers
Asked as “conversational marketing platform”, and as “website chat for converting B2B visitors into pipeline”, on behalf of an enterprise B2B company. 48 first choices recorded across the direct, paraphrase, budget and scale prompts, fourteen models each. Added to the October 2026 Edition on October 4, 2026; its answers are read by the distilled judge (ai-indexes-judge-qwen3-14b-run3), not the claude-opus-5 judge of the earlier categories: how the two compare.
Standing · first-choice share
44%
Clear leader
44Qualified15Drift08Intercom33others
44% of first choices, clear leader.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.
The standing
Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all fourteen models, for an enterprise B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrant
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its product page.
For buyers
All twenty-eight head-to-head pages: the top eight products, each against each
Tidio vs HubSpot ConversationsTidio vs HubSpot Marketing HubTidio vs 1mindTidio vs ManyChatIntercom vs DriftIntercom vs QualifiedIntercom vs HubSpot ConversationsIntercom vs HubSpot Marketing HubIntercom vs 1mindIntercom vs ManyChatDrift vs QualifiedDrift vs HubSpot ConversationsDrift vs HubSpot Marketing HubDrift vs 1mindDrift vs ManyChatQualified vs HubSpot ConversationsQualified vs HubSpot Marketing HubQualified vs 1mindQualified vs ManyChatHubSpot Conversations vs HubSpot Marketing HubHubSpot Conversations vs 1mindHubSpot Conversations vs ManyChatHubSpot Marketing Hub vs 1mindHubSpot Marketing Hub vs ManyChat1mind vs ManyChat
Recommended versus criticized
Every product with at least 10 labels here, on both axes. The 30% line names a quadrant, not the verdict above: that one needs more than 40%.
Criticized challengerCriticized default
Negative label rate →
01
02
03
04
05
06Accepted challengerEndorsed leader
0%First-choice share → · lines at 30% share and 25% negative60%
Key
01Qualified44%
Qualified44%02Drift15%
Drift15%03Intercom8%
Intercom8%041mind6%
1mind6%05LivePerson4%
LivePerson4%06HubSpot Conversations2%
HubSpot Conversations2%What they warned about
Four of fourteen models held their first choice under the paraphrase. Claude Haiku 4.5, Perplexity Sonar, Grok 4.1 Fast, Mistral Small, DeepSeek V4 Flash, Llama 4 Maverick, Qwen 3.7 Flash, GLM 4.7 FlashX, MiniMax M2.5 and Muse Glimmer 30B changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
Drift53%
31 of 58 labels negative · 12 of 14 models · 19 hard negative
“Platforms to **Avoid or Be Highly Cautious About**: 1. **Drift**: - **Why avoid/caution**: Recently acquired ... with active development halted and a **gradual sunset announced in March 2026**” Grok 4.1 Fast, negative prompt
Intercom30%
18 of 60 labels negative · 11 of 14 models · 3 hard negative
“Avoid platforms that charge per unique visitor or per message (e.g., certain tiers of Intercom or Tidio)” Qwen 3.7 Flash, budget prompt
ManyChat100%
7 of 7 labels negative · 6 of 14 models · 7 hard negative
“SMB-Focused or Lightweight Tools (e.g., Manychat, Chatfuel, Tidio, Landbot): - **Why avoid**: Designed for solopreneurs/small teams” Grok 4.1 Fast, negative prompt
Tidio100%
6 of 6 labels negative · 5 of 14 models · 5 hard negative
“Avoid platforms that charge per unique visitor or per message (e.g., certain tiers of Intercom or Tidio)” Qwen 3.7 Flash, budget prompt
What they cite
Citations exist only for the models that return a source list: fourteen of the fourteen in this edition, and all six flagship models on the expanded tier.
Sites the answers cite
78 of 84 answers in this category came back with a source list, from 14 of 14 models: citations where the model returns them, or the search results it consulted. 1182 links across 359 sites, every framing counted. Ranked by the number of answers carrying the site or page. None of the 252 answers across every segment cited this index's own page for the category.
vendor site · Wonderchat50 answers · 96 citations · 12 models
vendor site · Guideflow37 answers · 40 citations · 10 models
35 answers · 54 citations · 12 models
31 answers · 32 citations · 10 models
vendor site · CloudTalk29 answers · 29 citations · 11 models
vendor site · ZoomInfo23 answers · 39 citations · 10 models
vendor site · 1mind21 answers · 26 citations · 12 models
vendor site · Rework21 answers · 22 citations · 6 models
vendor site · Storylane19 answers · 23 citations · 10 models
vendor site · Qualified17 answers · 23 citations · 7 models
vendor site · Gartner17 answers · 17 citations · 10 models
17 answers · 17 citations · 9 models
Pages the answers cite
The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.
36 answers · 11 models
35 answers · 10 models
31 answers · 10 models
29 answers · 11 models
28 answers · 11 models
24 answers · 10 models
19 answers · 10 models
16 answers · 6 models
15 answers · 10 models
15 answers · 9 models
Search against answers
Each company's standing in the answers beside its site's footprint in Google search, one row a site: the products the models named on it with their shares, and the share they add up to; monthly searches on Google, and DataForSEO's estimate of AI search demand (modeled from search signals, directional, not a count of queries to any assistant), for the most-searched of the company's and its products' names (the name is in each row's hover text); estimated monthly organic visits to the site; and its best position in Google's top ten for “conversational marketing platform”. US estimates from DataForSEO and Google's Ads Transparency Center. A small company's site, or a mid-sized company's site for its flagship, is marked company; a product on a large parent's site (Google, Microsoft) has no site figures. A column with no figures for this category is left out, and an empty cell means none were seen, not none exist. Two measurements side by side: neither is read as the cause of the other.
| Company and products | Share | Own site cited | Name searches, Google | AI search demand, est. | Organic visits | Paid search a month, est. | Google ads, last 30 days | Best Google position |
|---|---|---|---|---|---|---|---|---|
| Qualified qualified.com | 44% | 114 | 60,500 | 557,262 | 24,264 | $23 | 17 | 1 |
| Salesloft drift.com Drift 15% | 15% | 236 | 201,000 | 63,085 | 33,917 | |||
| Intercom intercom.com | 8% | 441 | 33,100 | 7,165 | 64,348 | $3,304 | 120 | |
| 1mind 1mind.com | 6% | 44 | 2,400 | 21 | 2,038 | 6 | ||
| LivePerson liveperson.com | 4% | 48 | 3,600 | 242 | 33,513 | 3 | ||
| Wonderchat wonderchat.io | 4% | 24 | 260 | 1 | 28,416 | 0 | ||
| ZoomInfo parent site ZoomInfo Chat 4% | 4% | 9 | 135,000 | 1,810 | ||||
| HubSpot parent site HubSpot Conversations 2%, HubSpot Marketing Hub 0% | 2% | 934 | 368,000 | 9,776 | ||||
| Knock knock.app | 2% | 54 | 33,100 | 94,585 | 7,075 | 0 | ||
| Rasa rasa.com | 2% | 17 | 49,500 | 2,151 | 14,798 | 4 |
Google's top ten for the one searches hold 9 sites; 2 of them are among the sites the models cited here (g2.com, qualified.com). The first result for “conversational marketing platform” is qualified.com.
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.ShowHide
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ShowHideModelDirect“What is the best conversational marketing platform for an enterprise B2B company?”Paraphrase“Which website chat for converting B2B visitors into pipeline would you recommend to a large B2B company with thousands of employees?”Comparative“What are the top enterprise-grade conversational marketing platforms and how do they differ?”Budget-constrained“What is the best conversational marketing platform for a large company that needs predictable total cost across thousands of users?”Scale-constrained“We are a 5,000 person company with SSO, SOC 2 and procurement review requirements evaluating a conversational marketing platform. What should we look at?”Negative“Which conversational marketing platforms should a large enterprise avoid or be cautious about?”
Claude Haiku 4.5QualifiedZoomInfo ChatChangedDriftno first choiceagainst: Intercomno first choicenothing named
Four alternatives
HubSpot Conversations, Intercom, Wonderchat, Zendesk's conversational platformTwo alternatives
Drift, IntercomTwo alternatives
1mind, QualifiedThree alternatives
Botpress, Freshchat, SiteGPTGPT-5.4 miniQualifiedagainst: DriftQualifiedHeldDrift, QualifiedHubSpot Conversationsno first choiceagainst: LivePerson
Four alternatives
HubSpot Conversations, HubSpot Marketing Hub, HubSpot Sales Hub, IntercomOne alternative
IntercomOne alternative
IntercomOne alternative
IntercomGemini 3.5 FlashQualifiedQualifiedHeldagainst: Drift1mind, Qualifiedagainst: DriftCaptiwateagainst: Drift, Intercom, Respond.io, Zendesk Chatno first choiceagainst: Chatfuel, Drift, HubSpot Chatflows, Intercom, ManyChat, Tidio, Zoho SalesIQ
Three alternatives
Drift, Intercom, ZoomInfo ChatThree alternatives
1mind, Intercom, WarmlyThree alternatives
HubSpot Conversations, Intercom, WarmlyThree alternatives
Dashly, Qualified, WATIPerplexity SonarQualifiedZoomInfo ChatChangedDrift, LivePersonRasaagainst: Intercomno first choiceagainst: Drift, Podium
Two alternatives
1mind, DriftThree alternatives
Drift, Intercom, QualifiedFour alternatives
Attentive, HubSpot Marketing Hub, Intercom, Salesforce Marketing CloudOne alternative
QualifiedGrok 4.1 FastDriftQualifiedChangedagainst: Demandbase, Drift, HubSpot Conversationsno first choiceQualifiedagainst: Ada, Drift, Intercom, ManyChatno first choiceagainst: Chatfuel, Drift, HubSpot Marketing, HubSpot Service Hub, Intercom, Landbot, ManyChat, Qualified, Tidio
Two alternatives
Intercom, QualifiedOne alternative
IntercomThree alternatives
HubSpot Marketing Hub, Knock, LivePersonMistral SmallConversica, DriftQualifiedChangedDrift, QualifiedIntercom, Knockno first choiceagainst: 1mind, Conversica, Drift, Intercom, Qualified
Two alternatives
1mind, LivePersonTwo alternatives
Drift, ZoomInfo ChatFour alternatives
1mind, Intercom, Knock, LivePersonDeepSeek V4 Flash1mind, Qualifiedagainst: Drift, HubSpot ConversationsQualifiedChangedDrift, QualifiedIntercom, Qualifiedagainst: Driftno first choiceagainst: Driftagainst: Birdeye, Chatfuel, Drift, Intercom, LivePerson, ManyChat, Tidio
One alternative
IntercomThree alternatives
Drift, Intercom, LivePersonFour alternatives
Conversica, HubSpot Conversations, Intercom, LivePersonTwo alternatives
HubSpot Marketing Hub, LivePersonLlama 4 Maverick1mindVisitor Chat, WonderchatChangedno first choiceno first choiceno first choiceagainst: Drift, IBM Watson Assistant
Three alternatives
Drift, Storylane, WonderchatTwo alternatives
CloudTalk, WonderchatFour alternatives
Drift, LivePerson, Qualified, WonderchatQwen 3.7 Flash1mindagainst: DriftQualifiedChangedDriftDriftagainst: Intercom, Tidiono first choiceagainst: ManyChat, MobileMonkey, Pure Chat, Simple SiteChat, Tidio
Two alternatives
Intercom, KnockTwo alternatives
Drift, LivePersonFour alternatives
Intercom, LivePerson, Salesforce Einstein Bots, Zendesk AITwo alternatives
HubSpot Conversations, LivePersonKimi K2Qualifiedagainst: DriftQualifiedHeldagainst: Drift, HubSpot Chat, Intercom, Terminus, TidioQualifiedagainst: DriftLivePersonagainst: Drift, HubSpot Marketing Hub, Intercom, Salesloft, Zendesk ChatIntercom, Qualifiedagainst: ZoomInfo Chatagainst: Intercom, ManyChat
Two alternatives
6sense, IntercomOne alternative
6sense Revenue AIFour alternatives
Ada, HubSpot Conversations, Intercom, Salesforce Einstein BotsTwo alternatives
Qualified, WonderchatOne alternative
LivePersonGLM 4.7 FlashXQualified, SalesloftDriftChangedLivePersonagainst: Zendesk ChatIntercomagainst: Braze, LivePerson, Qualifiedno first choiceagainst: BotBonnie, Crisp, Intercom, Landbot, ManyChat, Podium
Three alternatives
HubSpot Marketing Hub, Intercom, LivePersonFour alternatives
Intercom, LivePerson, Salesforce Einstein, Salesforce Live AgentThree alternatives
Drift, HubSpot Conversations, IntercomOne alternative
Zendesk ChatMiniMax M2.5DriftQualifiedChangedagainst: Driftno first choiceagainst: Driftno first choiceno first choiceagainst: Drift
Two alternatives
Dashly, IntercomThree alternatives
HubSpot Chat, Intercom, WarmlyGPT-6 LunaQualifiedagainst: DriftQualifiedHeldagainst: Drift1mind, Qualifiedagainst: DriftDriftagainst: Qualifiedno first choiceagainst: 1mind, Drift, Intercom, Qualified
Two alternatives
1mind, IntercomOne alternative
IntercomFive alternatives
Ada, Genesys Cloud CX, Intercom, LivePerson, Salesforce Agentforce MarketingOne alternative
HubSpot ConversationsMuse Glimmer 30BDriftQualifiedChangedagainst: DriftLivePerson Conversational Cloudagainst: Drift, HubSpot Conversations, HubSpot Service Hub, IntercomLivePerson, Wonderchatagainst: Drift, Intercom, Zendesk Chatno first choiceagainst: Drift, Intercom
Two alternatives
Intercom, QualifiedOne alternative
1mindThree alternatives
Genesys Cloud CX, Qualified, Yellow.aiBold is the first choiceAlternatives are counted; the count opens them.What the answer argued against
The record
One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency. Full answer text is in the free responses file. Download the record
Eighty-four rows: every prompt, every model, every answer.
| Prompt | Model | Version string | Time (UTC) | Searched | Sources | Latency |
|---|---|---|---|---|---|---|
| Direct recommendation | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-05 00:59 | yes | 9 | 8 s |
| Direct recommendation | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-04 22:16 | yes | 0 | 3 s |
| Direct recommendation | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-04 22:39 | yes | 18 | 27 s |
| Direct recommendation | Perplexity Sonar | sonar | 2026-10-05 01:01 | yes | 20 | 3 s |
| Direct recommendation | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-04 23:05 | yes | 19 | 9 s |
| Direct recommendation | Mistral Small | mistral/mistral-small via mistral | 2026-10-05 00:44 | yes | 14 | 7 s |
| Direct recommendation | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-05 00:56 | yes | 22 | 52 s |
| Direct recommendation | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-04 23:45 | yes | 5 | 3 s |
| Direct recommendation | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-05 00:30 | yes | 9 | 38 s |
| Direct recommendation | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-05 00:28 | yes | 19 | 33 s |
| Direct recommendation | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-04 23:13 | yes | 25 | 77 s |
| Direct recommendation | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-04 22:37 | yes | 9 | 15 s |
| Direct recommendation | GPT-6 Luna | gpt-6-luna | 2026-10-05 00:22 | yes | 3 | 15 s |
| Direct recommendation | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-04 22:34 | yes | 14 | 22 s |
| Paraphrase | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-04 23:48 | yes | 18 | 10 s |
| Paraphrase | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-04 22:19 | yes | 2 | 4 s |
| Paraphrase | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-05 00:00 | yes | 23 | 32 s |
| Paraphrase | Perplexity Sonar | sonar | 2026-10-05 00:30 | yes | 19 | 3 s |
| Paraphrase | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-05 00:53 | yes | 24 | 91 s |
| Paraphrase | Mistral Small | mistral/mistral-small via mistral | 2026-10-04 23:13 | yes | 5 | 4 s |
| Paraphrase | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-04 23:28 | yes | 25 | 44 s |
| Paraphrase | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-04 23:34 | yes | 5 | 2 s |
| Paraphrase | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-04 22:18 | yes | 10 | 51 s |
| Paraphrase | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-05 00:44 | yes | 24 | 20 s |
| Paraphrase | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-04 23:56 | yes | 22 | 91 s |
| Paraphrase | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-05 00:38 | yes | 15 | 34 s |
| Paraphrase | GPT-6 Luna | gpt-6-luna | 2026-10-04 23:13 | yes | 3 | 19 s |
| Paraphrase | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-05 00:12 | yes | 22 | 30 s |
| Comparative | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-05 00:32 | yes | 17 | 10 s |
| Comparative | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-05 00:09 | yes | 5 | 10 s |
| Comparative | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-05 00:02 | yes | 16 | 33 s |
| Comparative | Perplexity Sonar | sonar | 2026-10-04 23:11 | yes | 20 | 4 s |
| Comparative | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-05 00:36 | yes | 22 | 11 s |
| Comparative | Mistral Small | mistral/mistral-small via mistral | 2026-10-04 22:27 | yes | 9 | 10 s |
| Comparative | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-04 23:06 | yes | 22 | 52 s |
| Comparative | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-04 23:21 | yes | 5 | 3 s |
| Comparative | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-05 00:42 | yes | 15 | 22 s |
| Comparative | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-04 23:07 | yes | 20 | 26 s |
| Comparative | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-05 00:32 | yes | 23 | 180 s |
| Comparative | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-04 22:51 | yes | 23 | 25 s |
| Comparative | GPT-6 Luna | gpt-6-luna | 2026-10-05 00:47 | yes | 8 | 22 s |
| Comparative | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-04 22:39 | yes | 24 | 34 s |
| Budget constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-05 00:16 | yes | 19 | 10 s |
| Budget constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-05 00:30 | yes | 2 | 4 s |
| Budget constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-05 00:17 | yes | 19 | 30 s |
| Budget constrained | Perplexity Sonar | sonar | 2026-10-04 22:27 | yes | 16 | 4 s |
| Budget constrained | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-05 00:45 | yes | 21 | 10 s |
| Budget constrained | Mistral Small | mistral/mistral-small via mistral | 2026-10-04 22:11 | yes | 5 | 4 s |
| Budget constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-05 00:28 | yes | 22 | 64 s |
| Budget constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-05 00:19 | yes | 5 | 3 s |
| Budget constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-05 00:20 | yes | 7 | 69 s |
| Budget constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-05 00:18 | yes | 17 | 50 s |
| Budget constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-04 23:08 | yes | 23 | 117 s |
| Budget constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-04 23:16 | yes | 20 | 87 s |
| Budget constrained | GPT-6 Luna | gpt-6-luna | 2026-10-04 22:11 | yes | 3 | 16 s |
| Budget constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-04 22:31 | yes | 21 | 30 s |
| Scale constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-04 23:50 | yes | 19 | 11 s |
| Scale constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-04 22:20 | yes | 5 | 8 s |
| Scale constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-04 22:53 | no | 0 | 18 s |
| Scale constrained | Perplexity Sonar | sonar | 2026-10-04 22:34 | yes | 17 | 6 s |
| Scale constrained | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-05 00:14 | yes | 19 | 10 s |
| Scale constrained | Mistral Small | mistral/mistral-small via mistral | 2026-10-05 00:19 | no | 0 | 7 s |
| Scale constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-05 00:38 | yes | 24 | 61 s |
| Scale constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-04 23:30 | yes | 5 | 4 s |
| Scale constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-04 22:36 | no | 0 | 28 s |
| Scale constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-05 00:33 | yes | 20 | 34 s |
| Scale constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-05 00:38 | yes | 14 | 23 s |
| Scale constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-04 23:57 | no | 0 | 15 s |
| Scale constrained | GPT-6 Luna | gpt-6-luna | 2026-10-04 23:39 | yes | 4 | 23 s |
| Scale constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-04 22:30 | yes | 15 | 26 s |
| Negative framing | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-05 00:38 | yes | 18 | 11 s |
| Negative framing | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-04 23:54 | yes | 5 | 13 s |
| Negative framing | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-05 00:26 | yes | 21 | 30 s |
| Negative framing | Perplexity Sonar | sonar | 2026-10-04 23:30 | yes | 15 | 4 s |
| Negative framing | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-04 22:29 | yes | 21 | 14 s |
| Negative framing | Mistral Small | mistral/mistral-small via mistral | 2026-10-04 23:11 | yes | 5 | 5 s |
| Negative framing | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-04 23:26 | yes | 24 | 69 s |
| Negative framing | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-04 23:36 | yes | 5 | 3 s |
| Negative framing | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-05 00:44 | no | 0 | 27 s |
| Negative framing | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-04 23:46 | yes | 25 | 22 s |
| Negative framing | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-04 22:22 | yes | 24 | 80 s |
| Negative framing | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-04 23:54 | yes | 21 | 43 s |
| Negative framing | GPT-6 Luna | gpt-6-luna | 2026-10-04 23:44 | yes | 3 | 37 s |
| Negative framing | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-05 00:14 | yes | 21 | 32 s |
Normalization in this category
Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.
ShowHide
Category-scoped readings
Genesys read as Genesys Cloud CX
HubSpot read as HubSpot Conversations
HubSpot (Conversational Boards & Marketing Hub) read as HubSpot Conversations
HubSpot (Conversations & Chatbot Builder) read as HubSpot Conversations
Zendesk read as Zendesk Chat
Zendesk Suite read as Zendesk Chat
Unresolved, counted raw
6sense Conversational Email
Automat
BotBonnie
Captiwate
Docket AI
LivePerson Conversational Cloud
LiveWorld
Salesforce Conversation Cloud
Salesforce Live Agent
Simple SiteChat
Snaps
Verloop
Zendesk Messaging
Zendesk's conversational platform
iAdvize
Discontinued, still offered
No shut-down product was recommended here.