Every category where a model named LivePerson for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant	Since September 2026
Conversational marketing platforms	Marketing	0%	25 of 87	0%	9	under 10 labels · led by Tidio at 13%
Chatbots and conversational AI for support	Customer	0%	43 of 114	29%	7	under 10 labels · led by Intercom Fin AI Agent at 41%	=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
AI voice agents	Customer	0%	85 of 103	100%	1	under 10 labels · led by Retell AI at 27%

Movement

This is the first edition on this tier, so no move can be computed for LivePerson yet. From the next edition this section shows, per buyer segment and per category, whether its share moved by more than the measured noise floor.

By model

How each model treated LivePerson across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.

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Model	Alternative	Mention	Negative	Labels
Claude Haiku 4.5	0	0	0	0
GPT-5.4 mini	2	0	0	2
Gemini 3.5 Flash	0	0	0	0
Perplexity Sonar	0	1	1	2
Grok 4.20	0	1	0	1
Mistral Small	0	2	0	2
DeepSeek V4 Flash	1	2	0	3
Llama 4 Maverick	0	1	0	1
Qwen 3.7 Flash	0	0	1	1
Kimi K2	2	0	0	2
GLM 4.7 FlashX	0	0	1	1
MiniMax M2.5	0	1	0	1
GPT-6 Luna	0	0	0	0
Muse Glimmer 30B	0	1	0	1

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct4 labelsNone

Paraphrase5 labelsNone

Comparative20 labels2not counted in share

Budget-constrained6 labels2

Scale-constrained7 labelsNone

Negative8 labels1not counted in share

First choiceAlternativeMentionNegative50 labels in all, every segment counted; 2 of the 5 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“Ada or LivePerson handle massive scale and regulated industries.” DeepSeek V4 Flash · Support chatbots · comparative prompt · alternative

“G2 Leader in conversational marketing, bot platforms, and live chat” Kimi K2 · Conversational mktg · comparative prompt · alternative

“LivePerson: best for enterprise omnichannel messaging at scale.” GPT-5.4 mini · Conversational mktg · comparative prompt · alternative

“Best for large-scale messaging and conversational AI deployments.” GPT-5.4 mini · Support chatbots · comparative prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

“described as having scale but being "in transition," which is a signal to scrutinize product direction and stability more closely” Perplexity Sonar · Support chatbots · negative prompt · soft negative

“It is often pricier and more complex than competitors.” Qwen 3.7 Flash · Support chatbots · comparative prompt · soft negative

“overkill for mid‑market” GLM 4.7 FlashX · AI voice agents · direct prompt · soft negative

Named alongside

The products named in the same answers as LivePerson, over the 50 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and LivePerson was named but was not.

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ProductSame answerTook the first choice insteadHead to head

Drift36 of 507Not among the top eight

Intercom34 of 505Not among the top eight

Qualified26 of 5011Not among the top eight

Tidio12 of 501Not among the top eight

Ada12 of 500Not among the top eight

Intercom Fin AI Agent10 of 503Not among the top eight

Zendesk AI9 of 502Not among the top eight

HubSpot Conversations9 of 501Not among the top eight

HubSpot Marketing Hub9 of 500Not among the top eight

1mind7 of 502Not among the top eight

A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named LivePerson. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 48 of the 50 answers that named LivePerson and are not a share of its labels.

Domains cited

wonderchat.io26

cloudtalk.io25

guideflow.com24

g2.com21

us.fitgap.com21

thecmo.com14

verifiedmarketresearch.com14

pipeline.zoominfo.com13

gartner.com12

intercom.com12

182 of the 182 domain citations in answers naming LivePerson came from somebody else's page.

Pages cited

cloudtalk.io/blog/best-conversational-marketing-software23

guideflow.com/blog/best-conversational-marketing-software21

us.fitgap.com/search/conversational-marketing-software/enterprise20

g2.com/categories/conversational-marketing18

wonderchat.io/blog/best-b2b-conversational-marketing-platforms18

wonderchat.io/blog/conversational-marketing-tools-b2b17

thecmo.com/tools/best-conversational-marketing-platform14

verifiedmarketresearch.com/blog/top-conversational-marketing-platform-software12

Pages are listed as the models cited them.

Search and answers

liveperson.com is not in Google's top ten for any of the category's searches. In the answers, LivePerson takes 0% of first choices and Tidio takes 13%.

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In search

Google, US estimates

Position for “conversational marketing platform”

–

not in the top ten

Searches for its name, Google: 3,600 a month (“liveperson”)
AI search demand for its name, est.: 242 a month
Organic visits to its site: about 33,513 a month
Searches its site ranks for: 1,949 · 203 in the top three
Sites linking to it: 8,657
Paid Google search: No ads found in the estimate; that does not mean it runs none

Ads on GoogleDetailLess

12 ads · 12 text · 3 shown in the last 30 days

First shown December 2025, as Liveperson, Inc., verified. Ads started 2025-11 to 2026-10: 12 in the year.

On Google's pages: 1 2 3 4

In answers

This edition

Share of first choices

rank 25 of 87 in conversational mktg

Segment leader

13%

Tidio

First choices: 2 across its categories
Named in: 50 answers
Its own site cited: in 48 of the answers that named it

Search figures are US estimates from DataForSEO, read October 5, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.

What it publishes

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Addresses on liveperson.com

2,054

subdomains included

Content

547

counted in the table below

Documentation

1,292

Product · Integration

51 · 4

Kind	Pages	Last 90 days	Latest	Categories named
Blog	213	3	2026-08-18	Social media
Report or ebook	88	0	2026-04-16
Webinar or virtual event	71	2	2026-08-19
Glossary or explainer	67	0	2025-08-26
Case study	47	0	2025-05-19
News or press	42	0	2025-08-18	CRM
Conference or event	11	0	2025-10-10
Template or tool	6	0	2023-02-27
Comparison	2	0	2023-08-28

Most recent

2026-08-19Cost centre to growth engine webinar webinar or virtual event
2026-08-18Best contact center copilot blog
2026-08-01What high performing brands get right webinar or virtual event
2026-07-16Cx growth engine blog
2026-07-02Blog 4 reasons why ai pilots fail in cx blog
2026-06-17Ai assurance gap webinar or virtual event

How it is countedHide how it is counted

Every page liveperson.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.

Names read as LivePerson

What the judge wrote, as written, with how often. The vendor table decides that these count as LivePerson; a claim can dispute any of them.

HelpShift/LivePerson 1LivePerson (Conversational Cloud) 1

Follow LivePerson

An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.

Already following? Everything you follow, with a stop for each.

The company

LivePerson is its own company.

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In its own words

Stated by the vendor, not checked

Positioning: The Best Conversational AI Platform for Business
liveperson.com
For: Business
liveperson.com
Price stated: Simple pricing. Minimal add-ons. No service fees. liveperson.com/pricing
Certifications: GDPRHIPAAPCI DSSHITRUSTPCISOC 2 Type IIISO 27001:2022
Customers named: CarGurusMouserTalkmobileGetnetCapitecPMINajmZurich UK
Not stated on the pages read: Starting price, free plan or trial, integrations, hosting

What LivePerson's own pages state, read October 5, 2026: liveperson.com, liveperson.com/pricing, trust.liveperson.com, liveperson.com/products/line, liveperson.com/resources/customers. A claimed page can correct any of them.

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when LivePerson's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as LivePerson, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

What a new claim receivesHide what a new claim receives

A new claim receives the current edition's vendor brief for LivePerson by email, built from the raw record of the edition. It shows:

where LivePerson is named, by buyer and by framing, and which cells hold its first choices;
the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
its vocabulary against the segment leader's, and the pages the models cited;
who was chosen in the answers that did not name LivePerson, and every reason the record gives;
a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
one page of published figures cleared to show a buyer.