Freshdesk

Named in 26 judge labels across 1 category by 6 of 6 models in the September 2026 Edition. 6 first choices, 3 negative labels. Every number here is derived from the raw labels under vendor table v2026-09-08.5.

Best standing

21% in Helpdesk

Rank 2 of 35 products named in customer support and helpdesk, accepted challenger. 1 of 6 models made it the first choice on the direct prompt; 12% of its 26 labels there were negative.

Standing by category

Every category where a model named Freshdesk. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Vertical	First choices	Rank	Negative rate	Labels	Quadrant
Customer support and helpdesk	Customer	21%	2 of 35	12%	26	accepted challenger

By model

How each model treated Freshdesk across every prompt where it was named. Six models, six prompts per category.

Model	First choice	Alternative	Mention	Negative	Labels
Claude Opus 5	2	2	0	0	4
Claude Opus 4.8	2	1	1	2	6
GPT-6 Astra	1	1	1	1	4
GPT-5.6 Sol	0	5	0	0	5
Gemini 3.1 Pro	0	2	1	0	3
Perplexity Sonar Pro	1	3	0	0	4

What the models said for it

Verbatim evidence the judge attached to positive labels.

“Freshdesk suits teams wanting affordable solutions with quick deployment, and is well-suited to small-to-midsize orgs — plausibly a strong fit at your size” Claude Opus 5 · Helpdesk · scale prompt · first choice

“I’d start with Zendesk, Freshdesk/Freshdesk Omni, and one platform matched to your business model or existing CRM.” GPT-6 Astra · Helpdesk · scale prompt · first choice

“I'd shortlist Zendesk and Freshdesk first—they're purpose-built for exactly this use case and scale well.” Claude Opus 4.8 · Helpdesk · paraphrase prompt · first choice

“start with Freshdesk unless you have a specific reason to pay the Zendesk premium” Claude Opus 5 · Helpdesk · paraphrase prompt · first choice

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

“Generally well-liked, but some cite feature limits on lower tiers and inconsistent support” Claude Opus 4.8 · Helpdesk · negative prompt · soft negative

“Higher per-agent cost; some AI features incur additional charges.” GPT-6 Astra · Helpdesk · budget prompt · soft negative

“be aware its free plan has become more limited” Claude Opus 4.8 · Helpdesk · budget prompt · soft negative

Names read as Freshdesk

What the judge wrote, as written, with how often. The vendor table decides that these count as Freshdesk; a claim can dispute any of them.

Freshdesk (Freshworks) 3Freshdesk / Freshdesk Omni 3Freshdesk Growth 1Freshdesk Omni 1Freshdesk Pro 1Freshdesk by Freshworks 1

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Claiming is free and changes nothing in the data. A claimed page gets a verified contact who is told when each edition publishes; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Freshdesk, applied by version and listed in the change log; and a logo and one-line description supplied by the vendor and marked as such.

It does not get any change to labels, shares or quadrants, any preview, or any say over which quotes appear. Sponsorship is separate: a sponsor funds categories or buyer dimensions and is named on what it funded, and the rules are the same for every sponsor.