Small business=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
0%from 0% in September 2026
Inside the floor by 11 pointsRank 23 → 46 of 51
Freshworks · 3 categories · RankedFreshservice
19Judge labels
0First choices
3Negative labels
12 / 14Models named it
3Categories
October 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-10-05.2, every buyer segment counted.
Best standing
0% in Helpdesk for enterprise buyers
Rank 40 of 55 in the mid-market standing
0 of 14 models made it the first choice on the direct prompt; 50% of its 2 labels there were negative.
By buyer segmentRead the same way at every buyer size.
Small business46 of 51
0%2 labels
under the label threshold
Mid-market40 of 55
0%2 labels
under the label threshold
Enterprise17 of 61
0%11 labels
accepted challenger
In helpdesk · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading
Standing by category
Every category where a model named Freshservice for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.
| Category | Function | Share | Rank | Negative rate | Labels | Quadrant | Since September 2026 |
|---|---|---|---|---|---|---|---|
| Customer support and helpdesk | Customer | 0% | 40 of 55 | 50% | 2 | under 10 labels · led by Zendesk Support Suite at 31% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
| Knowledge base and self-service | Customer | 0% | 41 of 88 | 0% | 2 | under 10 labels · led by Notion at 21% | newNew since September 2026: not ranked then, 0% now. |
| Chatbots and conversational AI for support | Customer | 0% | 81 of 114 | 0% | 1 | under 10 labels · led by Intercom Fin AI Agent at 41% | newNew since September 2026: not ranked then, 0% now. |
Movement
Since September 2026, Freshservice held within the floor in all three categories: no change cleared 11 points.
Best category · Helpdesk · by segment
Mid-market=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
0%from 0% in September 2026
Inside the floor by 11 pointsRank 16 → 41 of 55
Enterprise=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
0%from 0% in September 2026
Inside the floor by 11 pointsRank 15 of 56, unchanged
All categories · Mid-market
| Category | September 2026 | Now | Change | Reading | Rank |
|---|---|---|---|---|---|
| Helpdesk | 0% | 0% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 16 → 40 of 55 |
| Knowledge base | 0% | 0% | newNew since September 2026: not ranked then, 0% now. | New this edition | Rank 41 of 88, unchanged |
| Support chatbots | 0% | 0% | newNew since September 2026: not ranked then, 0% now. | New this edition | Rank 81 of 114, unchanged |
Shares here are read over the models both editions asked, so they can differ by a point or two from the standing above, which counts every model in this edition.
The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured · The editions
By model
How each model treated Freshservice across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.ShowHide
By model
How each model treated Freshservice across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.
ShowHide| Model | First choice | Alternative | Mention | Negative | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 1 | 0 | 1 |
| Gemini 3.5 Flash | 0 | 1 | 0 | 0 | 1 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.1 Fast | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 1 | 1 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 2 | 0 | 2 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |
By framing
Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.
FramingLabels by classFirst choices
Direct1 labelNone
Paraphrase2 labelsNone
Comparative3 labelsNone
Budget-constrained1 labelNone
Scale-constrained7 labelsNone
Negative5 labelsNone
First choiceAlternativeMentionNegative19 labels in all, every segment counted; 0 of the 0 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.
What the models said for it
Verbatim evidence the judge attached to positive labels.
“Best cloud-first ITSM. A cleaner, faster-to-deploy, and more modern alternative to ServiceNow” Gemini 3.5 Flash · Helpdesk · scale prompt · alternative
And against it
Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.
“If you're considering any Freshworks products (Freshservice, Freshchat, etc.), similar concerns apply” DeepSeek V4 Flash · Helpdesk · negative prompt · soft negative
Named alongside
The products named in the same answers as Freshservice, over the 19 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Freshservice was named but was not.ShowHide
Named alongside
The products named in the same answers as Freshservice, over the 19 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Freshservice was named but was not.
ShowHideProductSame answerTook the first choice insteadHead to head
A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.
What carried it into the answer
The sites and pages cited by the answers that named Freshservice. A fact about retrieval, not a lever on the model.
Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 15 of the 19 answers that named Freshservice and are not a share of its labels.
Domains cited
hiverhq.com9
getmacha.com6
helpdesk.com6
capterra.com5
freshworks.comYour site5
happyfox.com5
intercom.com5
pcmag.com5
desk365.io4
g2.com4
Forty-nine of the fifty-four domain citations in answers naming Freshservice came from somebody else's page.
Pages cited
Pages are listed as the models cited them.
Search and answers
freshworks.com is not in Google's top ten for any of the category's searches. In the answers, Freshservice takes 0% of first choices and Zendesk Support Suite takes 31%.ShowHide
Search and answers
freshworks.com is not in Google's top ten for any of the category's searches. In the answers, Freshservice takes 0% of first choices and Zendesk Support Suite takes 31%.
ShowHideIn search
Google, US estimatesPosition for “customer support and helpdesk platform”
–
not in the top ten
Position for “best customer support and helpdesk platform”
–
not in the top ten
- Searches for its name, Google
- 8,100 a month (“freshservice”)
- AI search demand for its name, est.
- 221 a month
- Its company's site
- freshworks.com shared with Freshworks's other products; the figures are the site's
- Organic visits to its site
- about 111,586 a month
- Searches its site ranks for
- 18,995 · 1,140 in the top three
- Sites linking to it
- 42,554
- Paid Google search
- 30 searches its ads show for, about 436 clicks and $14,486 a month (estimate)
In answers
This editionShare of first choices
0%
rank 40 of 55 in helpdesk
Segment leader
31%
Zendesk Support Suite
- First choices
- 0 across its categories
- Named in
- 19 answers
- Its own site cited
- in 15 of the answers that named it
Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.
Names read as Freshservice
What the judge wrote, as written, with how often. The vendor table decides that these count as Freshservice; a claim can dispute any of them.
Freshdesk / Freshservice 1Freshdesk/Freshservice 1Freshservice / Freshdesk AI Agents 1
Follow Freshservice
An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.
Already following? Everything you follow, with a stop for each.
The company
Freshworks is the company behind Freshservice.ShowHide
The company
Freshworks is the company behind Freshservice.
ShowHideOn record
Wikidata- Website
- freshworks.com
- Headquarters
- San Mateo
- Also from Freshworks
- Freshdesk, Freshworks CRM, Freshworks Freddy AI, Freshworks Freddy AI Agent
Fetched September 14, 2026. These describe the company, not the product's standing, and a claimed page can dispute any of them. · Wikidata
Is this your product?
Claim this page
Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Freshservice's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Freshservice, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.
What a new claim receivesHide what a new claim receives
A new claim receives the current edition's vendor brief for Freshservice by email, built from the raw record of the edition. It shows:
- where Freshservice is named, by buyer and by framing, and which cells hold its first choices;
- the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
- its vocabulary against the segment leader's, and the pages the models cited;
- who was chosen in the answers that did not name Freshservice, and every reason the record gives;
- a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
- one page of published figures cleared to show a buyer.