Small business=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
0%from 0% in September 2026
Inside the floor by 11 pointsRank 21 → 17 of 48
Freshworks · 2 categories · Named, not rankedFreshworks CRM
7Judge labels
0First choices
1Negative labels
5 / 14Models named it
2Categories
October 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-10-05.2, every buyer segment counted.
Standing
3 labels, too few to rank
A product needs 10 labels in a category before a share or quadrant is stated. Freshworks CRM was named 3 times in CRM and 1 other category, where HubSpot CRM led with 59%. The labels and the evidence are below, counted exactly.
By buyer segmentRead the same way at every buyer size.
Small business19 of 51
0%2 labels
under the label threshold
Mid-market22 of 64
0%2 labels
under the label threshold
Enterprise42 of 70
0%2 labels
under the label threshold
In crm · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading
Standing by category
Every category where a model named Freshworks CRM for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.
| Category | Function | Share | Rank | Negative rate | Labels | Quadrant | Since September 2026 |
|---|---|---|---|---|---|---|---|
| CRM | Revenue operations | 0% | 22 of 64 | 0% | 2 | under 10 labels · led by HubSpot CRM at 59% | newNew since September 2026: not ranked then, 0% now. |
| Value selling tools | Sales | 0% | 53 of 116 | 0% | 1 | under 10 labels · led by Minoa at 21% |
Movement
Since September 2026, Freshworks CRM held within the floor in all two categories: no change cleared 11 points.
Best category · CRM · by segment
Mid-marketnewNew since September 2026: not ranked then, 0% now.
0%from 0% in September 2026
Inside the floor by 11 pointsRank 21 of 55, unchanged
EnterprisenewNew since September 2026: not ranked then, 0% now.
0%from 0% in September 2026
Inside the floor by 11 pointsRank 38 of 66, unchanged
All categories · Mid-market
| Category | September 2026 | Now | Change | Reading | Rank |
|---|---|---|---|---|---|
| CRM | 0% | 0% | newNew since September 2026: not ranked then, 0% now. | New this edition | Rank 22 of 64, unchanged |
| Value selling | 0% | 0% | newNew since September 2026: not ranked then, 0% now. | New this edition | Rank 53 of 116, unchanged |
Shares here are read over the models both editions asked, so they can differ by a point or two from the standing above, which counts every model in this edition.
The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured · The editions
By model
How each model treated Freshworks CRM across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.ShowHide
By model
How each model treated Freshworks CRM across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.
ShowHide| Model | First choice | Alternative | Mention | Negative | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 1 | 0 | 1 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 1 | 0 | 0 | 1 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 1 | 0 | 0 | 1 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |
By framing
Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.
FramingLabels by classFirst choices
Direct0 labelsNone
Paraphrase0 labelsNone
Comparative2 labelsNone
Budget-constrained2 labelsNone
Scale-constrained1 labelNone
Negative2 labelsNone
First choiceAlternativeMentionNegative7 labels in all, every segment counted; 0 of the 0 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.
What the models said for it
Verbatim evidence the judge attached to positive labels.
“For affordability + features: Freshworks CRM or Salesmate” Kimi K2 · CRM · negative prompt · alternative
“Clean, affordable CRM with sales features built in” DeepSeek V4 Flash · Value selling · budget prompt · alternative
And against it
Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.
No model argued against it.
Named alongside
The products named in the same answers as Freshworks CRM, over the 7 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Freshworks CRM was named but was not.ShowHide
Named alongside
The products named in the same answers as Freshworks CRM, over the 7 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Freshworks CRM was named but was not.
ShowHideProductSame answerTook the first choice insteadHead to head
A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.
What carried it into the answer
The sites and pages cited by the answers that named Freshworks CRM. A fact about retrieval, not a lever on the model.
Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 6 of the 7 answers that named Freshworks CRM and are not a share of its labels.
Domains cited
blog.hubspot.com2
forbes.com2
larksuite.com2
pipeline.zoominfo.com2
softwareadvice.com2
agilegrowthlabs.com1
ais-now.com1
articsledge.com1
axiomworkspace.com1
bbb.org1
Fifteen of the fifteen domain citations in answers naming Freshworks CRM came from somebody else's page.
Pages cited
Pages are listed as the models cited them.
Search and answers
freshworks.com is not in Google's top ten for any of the category's searches. In the answers, Freshworks CRM takes 0% of first choices and HubSpot CRM takes 59%.ShowHide
Search and answers
freshworks.com is not in Google's top ten for any of the category's searches. In the answers, Freshworks CRM takes 0% of first choices and HubSpot CRM takes 59%.
ShowHideIn search
Google, US estimatesPosition for “crm”
–
not in the top ten
Position for “best crm”
–
not in the top ten
- Its company's site
- freshworks.com shared with Freshworks's other products; the figures are the site's
- Organic visits to its site
- about 111,586 a month
- Searches its site ranks for
- 18,995 · 1,140 in the top three
- Sites linking to it
- 42,554
- Paid Google search
- 30 searches its ads show for, about 436 clicks and $14,486 a month (estimate)
In answers
This editionShare of first choices
0%
rank 22 of 64 in CRM
Segment leader
59%
HubSpot CRM
- First choices
- 0 across its categories
- Named in
- 7 answers
- Its own site cited
- in 6 of the answers that named it
Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.
Follow Freshworks CRM
An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.
Already following? Everything you follow, with a stop for each.
The company
Freshworks is the company behind Freshworks CRM.ShowHide
The company
Freshworks is the company behind Freshworks CRM.
ShowHideOn record
Wikidata- Website
- freshworks.com
- Headquarters
- San Mateo
- Also from Freshworks
- Freshdesk, Freshservice, Freshworks Freddy AI, Freshworks Freddy AI Agent
Fetched September 14, 2026. These describe the company, not the product's standing, and a claimed page can dispute any of them. · Wikidata
Is this your product?
Claim this page
Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Freshworks CRM's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Freshworks CRM, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.
What a new claim receivesHide what a new claim receives
A new claim receives the current edition's vendor brief for Freshworks CRM by email, built from the raw record of the edition. It shows:
- where Freshworks CRM is named, by buyer and by framing, and which cells hold its first choices;
- the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
- its vocabulary against the segment leader's, and the pages the models cited;
- who was chosen in the answers that did not name Freshworks CRM, and every reason the record gives;
- a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
- one page of published figures cleared to show a buyer.