Every category where a model named Zoho CRM for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant
CRM	Revenue operations	10%	3 of 71	13%	54	accepted challenger
Lead routing and management	Sales	5%	6 of 104	7%	14	accepted challenger
Territory and quota planning	Revenue operations	2%	17 of 103	20%	5	under 10 labels · led by CaptivateIQ at 30%
Sales enablement and content	Sales	0%	61 of 81	33%	3	under 10 labels · led by Dock at 19%
Marketing automation and campaign management	Marketing	0%	48 of 53	100%	2	under 10 labels · led by HubSpot Marketing Hub at 55%
Partner relationship management	Partner and channel	0%	24 of 50	0%	2	under 10 labels · led by Channeltivity at 24%
CRM data quality and deduplication	Revenue operations	0%	63 of 104	0%	1	under 10 labels · led by Insycle at 34%
Customer success platforms	Customer	0%	56 of 69	0%	1	under 10 labels · led by ChurnZero at 39%
Email verification	GTM data and infrastructure	0%	39 of 53	0%	1	under 10 labels · led by ZeroBounce at 29%
Revenue intelligence and forecasting	Sales	0%	51 of 75	0%	1	under 10 labels · led by Avoma at 20%
Sales commissions and incentive compensation	Revenue operations	0%	19 of 51	0%	1	under 10 labels · led by Everstage at 25%
Sales engagement platforms	Sales	0%	54 of 55	100%	1	under 10 labels · led by Salesloft at 35%

Movement

This is the first edition on this tier, so no move can be computed for Zoho CRM yet. The next is due October 1, 2026. From the next edition this section shows, per buyer segment, whether its share moved by more than the measured noise floor.

By model

How each model treated Zoho CRM across every prompt where it was named for a mid-market B2B company. Twelve models, six prompts per category.

Model	First choice	Alternative	Mention	Negative	Labels
Claude Haiku 4.5	2	0	3	0	5
GPT-5.4 mini	0	4	0	0	4
Gemini 3.5 Flash	2	4	2	2	10
Perplexity Sonar	0	5	1	1	7
Grok 4.1 Fast	1	4	1	1	7
Mistral Small	1	4	5	0	10
DeepSeek V4 Flash	1	6	1	3	11
Llama 4 Maverick	0	2	2	1	5
Qwen 3.7 Flash	0	3	0	1	4
Kimi K2	2	4	0	2	8
GLM 4.7 FlashX	0	8	0	1	9
MiniMax M2.5	0	2	3	1	6

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct43 labels3

Paraphrase32 labels1

Comparative39 labels1not counted in share

Budget-constrained70 labels24

Scale-constrained21 labels1

Negative42 labelsNone

First choiceAlternativeMentionNegative247 labels in all, every segment counted; 29 of the 30 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“Start with a free tier (HubSpot or Zoho) to test the waters. Both offer strong functionality at no cost” Claude Haiku 4.5 · CRM · budget prompt · first choice

“best for budget-conscious organizations that need basic workflow automation and contact distribution” Claude Haiku 4.5 · Lead routing · budget prompt · first choice

“If you need a cheap, standard CRM with great built-in round-robin routing: Go with Zoho CRM.” Gemini 3.5 Flash · Lead routing · budget prompt · first choice

“For most small businesses with limited budgets, Zoho CRM offers the best balance” Mistral Small · CRM · budget prompt · first choice

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

“there are several marketing automation platforms that should be avoided or approached with caution. Some of the platforms mentioned include Zoho CRM, Salesforce, and HubSpot.” Llama 4 Maverick · Marketing automation · negative prompt · hard negative

“Zoho CRM: 300+ negative G2 reviews... Affordable but frustrating for growing teams.” Grok 4.1 Fast · CRM · negative prompt · hard negative

“Practitioners consistently warn against Zoho's native sales engagement features” Gemini 3.5 Flash · Sales engagement · negative prompt · hard negative

“complaining about email sync failures - Systemic reliability issues” MiniMax M2.5 · CRM · negative prompt · hard negative

Named alongside

The products named in the same answers as Zoho CRM, over the 247 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Zoho CRM was named but was not.

ProductSame answerTook the first choice insteadHead to head

Pipedrive166 of 24725Not in the top three

HubSpot CRM143 of 24755Compare →

Freshsales112 of 2474Not in the top three

Salesforce Sales Cloud105 of 24723Not in the top three

HubSpot Sales Hub69 of 24723Compare →

Microsoft Dynamics 365 Sales61 of 2475Not in the top three

Salesflare34 of 2476Not in the top three

LeanData28 of 2476Not in the top three

Less Annoying CRM26 of 2474Not in the top three

Chili Piper26 of 2472Not in the top three

A head-to-head page exists where both products are in a category's top three. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named Zoho CRM. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, four of the twelve in this edition, so these counts come from 38 of the 247 answers that named Zoho CRM and are not a share of its labels.

Domains cited

blog.salesflare.com14

croclub.com12

nutshell.com11

pcmag.com11

toolradar.com11

zapier.com11

reddit.com9

techradar.com9

fitsmallbusiness.com8

g2.com8

104 of the 104 domain citations in answers naming Zoho CRM came from somebody else's page.

Pages cited

blog.salesflare.com/best-small-business-crm8

konabayev.com/blog/crm-software-for-small-business8

pcmag.com/picks/the-best-small-business-crm-software8

techradar.com/best/best-crm-for-small-business8

blog.salesflare.com/best-b2b-crm7

croclub.com/tools/best-crm-for-small-business7

nutshell.com/blog/best-b2b-crm-software7

toolradar.com/guides/best-crm-for-b2b7

Pages are listed as the models cited them.

Names read as Zoho CRM

What the judge wrote, as written, with how often. The vendor table decides that these count as Zoho CRM; a claim can dispute any of them.

Zoho 7Zoho CRM (Enterprise plan) 1Zoho CRM (Enterprise) 1Zoho CRM (Free Plan) 1Zoho CRM (Free Tier) 1Zoho CRM / Zoho One 1

The company

Zoho Office Suite is the company behind Zoho CRM.

Website: zoho.com
Headquarters: India, India
Founded: 1996

From Wikidata, fetched September 14, 2026. These describe the company, not the product's standing, and a claimed page can dispute any of them. · Wikidata · LinkedIn · Crunchbase

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Zoho CRM's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Zoho CRM, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

It does not get any change to labels, shares or verdicts, any preview, or any say over which quotes appear. A verification link goes to your work email; an address at zohocrm.com is approved on the spot, any other address is reviewed by hand.

Your name and company appear on the claimed page, or the company alone if you ask below. A title and a LinkedIn address appear there too if you give them, and are left off if you do not. Your email address is never published.