Small business▲+5Since September 2026: 11% → 16%, +5 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
16%from 11% in September 2026
Inside the floor by 6 pointsRank 3 of 103, unchanged
Zoho · 18 categories · RankedZoho CRM
371Judge labels
47First choices
41Negative labels
14 / 14Models named it
18Categories
October 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-10-05.2, every buyer segment counted.
Best standing
18% in Lead routing for small business buyers
Rank 3 of 111 in the mid-market standingaccepted challenger
0 of 14 models made it the first choice on the direct prompt; 6% of its 16 labels there were negative.
What the models named instead of Zoho CRM →By buyer segmentStrongest at small business.
Small business3 of 110
18%37 labels
accepted challenger
Mid-market3 of 111
14%16 labels
accepted challenger
Enterprise87 of 87
0%4 labels
under the label threshold
In lead routing · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading
Standing by category
Every category where a model named Zoho CRM for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.
| Category | Function | Share | Rank | Negative rate | Labels | Quadrant | Since September 2026 |
|---|---|---|---|---|---|---|---|
| Lead routing and management | Sales | 14% | 3 of 111 | 6% | 16 | accepted challenger | ▲+8Since September 2026: 5% → 13%, +8 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
| Value selling tools | Sales | 8% | 6 of 116 | 0% | 9 | under 10 labels · led by Minoa at 21% | |
| CRM | Revenue operations | 5% | 3 of 64 | 16% | 61 | accepted challenger | ▼−7Since September 2026: 10% → 3%, −7 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
| Field sales tools | Sales | 4% | 7 of 94 | 0% | 10 | accepted challenger | |
| Conversational intelligence and call recording | Sales | 2% | 9 of 91 | 0% | 3 | under 10 labels · led by Avoma at 41% | newNew since September 2026: not ranked then, 2% now. |
| Partner relationship management | Partner and channel | 2% | 13 of 61 | 0% | 3 | under 10 labels · led by PartnerPortal.io at 22% | ▲+2Since September 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
| Revenue intelligence and forecasting | Sales | 2% | 13 of 76 | 0% | 3 | under 10 labels · led by Clari Copilot at 28% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
| CPQ | Revenue operations | 2% | 9 of 66 | 0% | 2 | under 10 labels · led by DealHub at 57% | newNew since September 2026: not ranked then, 0% now. |
| Sales gamification | Sales | 0% | 20 of 64 | 0% | 5 | under 10 labels · led by Spinify at 31% | |
| Marketing automation and campaign management | Marketing | 0% | 58 of 59 | 75% | 4 | under 10 labels · led by HubSpot Marketing Hub at 63% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
| Sales enablement and content | Sales | 0% | 43 of 72 | 33% | 3 | under 10 labels · led by HubSpot Sales Hub at 29% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
| Territory and quota planning | Revenue operations | 0% | 40 of 123 | 0% | 3 | under 10 labels · led by CaptivateIQ Planning at 36% | ▼−2Since September 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
| Sales dialers and calling | Sales | 0% | 50 of 75 | 0% | 2 | under 10 labels · led by CloudTalk at 22% | newNew since September 2026: not ranked then, 0% now. |
| Account-based marketing platforms | Marketing | 0% | 63 of 71 | 0% | 1 | under 10 labels · led by AdRoll ABM at 53% | |
| Customer data platforms | GTM data and infrastructure | 0% | 58 of 61 | 0% | 1 | under 10 labels · led by Segment at 49% | newNew since September 2026: not ranked then, 0% now. |
| Ecommerce marketing | Marketing | 0% | 64 of 115 | 0% | 1 | under 10 labels · led by HubSpot Marketing Hub at 38% | newNew since September 2026: not ranked then, 0% now. |
| Email deliverability and testing tools | Marketing | 0% | 80 of 110 | 0% | 1 | under 10 labels · led by GlockApps at 34% | |
| Sales intelligence and contact data | Sales | 0% | 28 of 52 | 0% | 1 | under 10 labels · led by Apollo.io at 73% | newNew since September 2026: not ranked then, 0% now. |
Movement
Since September 2026, Zoho CRM held within the floor in all eighteen categories: no change cleared 11 points.
Best category · Lead routing · by segment
Mid-market▲+8Since September 2026: 5% → 13%, +8 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
13%from 5% in September 2026
Inside the floor by 3 pointsRank 6 → 3 of 103
Enterprise=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
0%from 0% in September 2026
Inside the floor by 11 pointsRank 84 → 80 of 80
All categories · Mid-market
| Category | September 2026 | Now | Change | Reading | Rank |
|---|---|---|---|---|---|
| Lead routing | 5% | 13% | ▲+8Since September 2026: 5% → 13%, +8 points. Inside the 11-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 6 → 3 of 111 |
| CRM | 10% | 3% | ▼−7Since September 2026: 10% → 3%, −7 points. Inside the 11-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 3 of 64, unchanged |
| Value selling | 0% | 7% | newNew since September 2026: not ranked then, 7% now. | New this edition | Rank 6 of 116, unchanged |
| Field sales | 0% | 2% | newNew since September 2026: not ranked then, 2% now. | New this edition | Rank 7 of 94, unchanged |
| Conversation intel | 0% | 2% | newNew since September 2026: not ranked then, 2% now. | New this edition | Rank 9 of 91, unchanged |
| PRM | 0% | 2% | ▲+2Since September 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 20 → 13 of 61 |
| Territory planning | 2% | 0% | ▼−2Since September 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 17 → 40 of 123 |
| Revenue intel | 0% | 0% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 49 → 13 of 76 |
| CPQ | 0% | 0% | newNew since September 2026: not ranked then, 0% now. | New this edition | Rank 9 of 66, unchanged |
| Sales gamification | 0% | 0% | newNew since September 2026: not ranked then, 0% now. | New this edition | Rank 20 of 64, unchanged |
| Marketing automation | 0% | 0% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 49 → 58 of 59 |
| Sales enablement | 0% | 0% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 59 → 43 of 72 |
| Dialers | 0% | 0% | newNew since September 2026: not ranked then, 0% now. | New this edition | Rank 50 of 75, unchanged |
| ABM | 0% | 0% | newNew since September 2026: not ranked then, 0% now. | New this edition | Rank 63 of 71, unchanged |
| CDP | 0% | 0% | newNew since September 2026: not ranked then, 0% now. | New this edition | Rank 58 of 61, unchanged |
| Ecommerce marketing | 0% | 0% | newNew since September 2026: not ranked then, 0% now. | New this edition | Rank 64 of 115, unchanged |
| Email deliverability | 0% | 0% | newNew since September 2026: not ranked then, 0% now. | New this edition | Rank 80 of 110, unchanged |
| Sales intel | 0% | 0% | newNew since September 2026: not ranked then, 0% now. | New this edition | Rank 28 of 52, unchanged |
Shares here are read over the models both editions asked, so they can differ by a point or two from the standing above, which counts every model in this edition.
The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured · The editions
By model
How each model treated Zoho CRM across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.ShowHide
By model
How each model treated Zoho CRM across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.
ShowHide| Model | First choice | Alternative | Mention | Negative | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 2 | 5 | 0 | 0 | 7 |
| GPT-5.4 mini | 2 | 3 | 1 | 0 | 6 |
| Gemini 3.5 Flash | 1 | 3 | 1 | 1 | 6 |
| Perplexity Sonar | 1 | 6 | 0 | 1 | 8 |
| Grok 4.20 | 1 | 11 | 2 | 2 | 16 |
| Mistral Small | 2 | 5 | 1 | 2 | 10 |
| DeepSeek V4 Flash | 1 | 6 | 1 | 1 | 9 |
| Llama 4 Maverick | 1 | 1 | 1 | 1 | 4 |
| Qwen 3.7 Flash | 0 | 7 | 1 | 2 | 10 |
| Kimi K2 | 1 | 5 | 2 | 1 | 9 |
| GLM 4.7 FlashX | 0 | 8 | 3 | 2 | 13 |
| MiniMax M2.5 | 1 | 3 | 5 | 0 | 9 |
| GPT-6 Luna | 6 | 0 | 1 | 1 | 8 |
| Muse Glimmer 30B | 1 | 8 | 4 | 1 | 14 |
By framing
Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.
FramingLabels by classFirst choices
Direct59 labels3
Paraphrase38 labels2
Comparative64 labels4not counted in share
Budget-constrained129 labels41
Scale-constrained25 labels1
Negative56 labels3not counted in share
First choiceAlternativeMentionNegative371 labels in all, every segment counted; 47 of the 54 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.
What the models said for it
Verbatim evidence the judge attached to positive labels.
“Best for budget-conscious teams needing flexible routing... delivering enterprise-grade routing capabilities at small business pricing.” Claude Haiku 4.5 · Lead routing · budget prompt · first choice
“Offers native call recording, automatic transcription, and AI-powered insights ... a strong choice for budget-conscious businesses” Mistral Small · Conversation intel · budget prompt · first choice
“Zoho CRM is the best overall low-budget pick for a company that needs more than just basic contact management” Perplexity Sonar · PRM · budget prompt · first choice
“For the strongest overall budget value, I'd lean Zoho CRM because it has a low entry price” GPT-5.4 mini · Value selling · budget prompt · first choice
And against it
Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.
“Zoho CRM - due to issues with customer support and product testing, as well as data synchronization problems.” Llama 4 Maverick · Marketing automation · negative prompt · hard negative
“Avoid using standard CRMs (like basic Salesforce setups or generic CRMs like Pipedrive/Zoho without add-ons)” Qwen 3.7 Flash · Lead routing · negative prompt · hard negative
“Frequent complaints: Poor customer support... Avoid if: You need reliable, quick help or simple setup.” Grok 4.20 · Marketing automation · negative prompt · hard negative
“the cited review points to data synchronization issues and weaker support/product testing” Perplexity Sonar · Marketing automation · negative prompt · hard negative
Named alongside
The products named in the same answers as Zoho CRM, over the 371 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Zoho CRM was named but was not.ShowHide
Named alongside
The products named in the same answers as Zoho CRM, over the 371 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Zoho CRM was named but was not.
ShowHideProductSame answerTook the first choice insteadHead to head
A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.
What carried it into the answer
The sites and pages cited by the answers that named Zoho CRM. A fact about retrieval, not a lever on the model.
Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 332 of the 371 answers that named Zoho CRM and are not a share of its labels.
Domains cited
g2.com95
blog.hubspot.com90
guideflow.com64
forbes.com63
pipeline.zoominfo.com61
prospeo.io57
zoho.comYour site55
blog.salesflare.com54
pipedrive.com52
hubspot.com48
584 of the 639 domain citations in answers naming Zoho CRM came from somebody else's page.
Pages cited
Pages are listed as the models cited them.
Search and answers
Where Zoho CRM stands in Google search beside where it stands in the models' answers.ShowHide
Search and answers
Where Zoho CRM stands in Google search beside where it stands in the models' answers.
ShowHideIn search
Google, US estimates- Searches for its name, Google
- 49,500 a month (“zoho crm”)
- AI search demand for its name, est.
- 660 a month
- Its own site
- It sits on Zoho's site (zoho.com), so there are no site figures for it alone
In answers
This editionShare of first choices
14%
rank 3 of 111 in lead routing
Segment leader
26%
LeadAngel
- First choices
- 47 across its categories
- Named in
- 371 answers
- Its own site cited
- in 332 of the answers that named it
Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.
Names read as Zoho CRM
What the judge wrote, as written, with how often. The vendor table decides that these count as Zoho CRM; a claim can dispute any of them.
Zoho 5Zoho CRM Free 2Zoho CRM Standard 2Zoho Bigin / Zoho CRM 1Zoho CRM (and Bigin by Zoho) 1Zoho CRM (with Zoho Partners) 1Zoho CRM + Zoho CPQ (or Zoho Quotes) 1Zoho CRM + Zoho Enablement Add-ons 1Zoho CRM / Zoho Field Service 1Zoho CRM Plus/One 1Zoho CRM Professional 1Zoho CRM/Marketing Automation 1Zoho Motivator / Zoho CRM 1Zoho SalesIQ / Zoho CRM 1
Follow Zoho CRM
An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.
Already following? Everything you follow, with a stop for each.
The company
Zoho is the company behind Zoho CRM.ShowHide
The company
Zoho is the company behind Zoho CRM.
ShowHideOn record
Company records- Also from Zoho
- Bigin by Zoho, Zoho Analytics, Zoho Backstage, Zoho Backstage Lead Retrieval, Zoho Billing, Zoho Bookings, Zoho CPQ, Zoho CRM CPQ and 27 more
In its own words
Stated by the vendor, not checked- Positioning
- Master key features of Zoho CRM with these guided tutorials.
- For
- null
- Price stated
- 15-day free trial. No credit card required. zoho.com/crm/tutorials
- Starting price
- null zoho.com/crm/tutorials
- Free plan or trial
- 15-day free trial. No credit card required. zoho.com/crm/tutorials
- Integrations claimed
- 50 zoho.com/crm/sales-software
- Customers named
- IDTMercedes-Benz IndiaTAFEBlue Star LimitedBrigade GroupAgodaCIMCO RefrigerationSHARC Energy
- Not stated on the pages read
- Certifications, hosting
What Zoho CRM's own pages state, read September 28, 2026: zoho.com/crm/tutorials, zoho.com/crm/customers, zoho.com/crm/sales-software, zoho.com/crm/zohocrm-pricing-free.html, zoho.com/googleworkspace/zoho-crm.html. A claimed page can correct any of them.
Is this your product?
Claim this page
Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Zoho CRM's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Zoho CRM, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.
What a new claim receivesHide what a new claim receives
A new claim receives the current edition's vendor brief for Zoho CRM by email, built from the raw record of the edition. It shows:
- where Zoho CRM is named, by buyer and by framing, and which cells hold its first choices;
- the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
- its vocabulary against the segment leader's, and the pages the models cited;
- who was chosen in the answers that did not name Zoho CRM, and every reason the record gives;
- a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
- one page of published figures cleared to show a buyer.
Badges
Wins only: a badge exists where Zoho CRM is ranked in a category's top three this edition. Three sizes, one file each, light and dark; the code is under each.ShowHide
Badges
Wins only: a badge exists where Zoho CRM is ranked in a category's top three this edition. Three sizes, one file each, light and dark; the code is under each.
ShowHideLead routing and management
Zoho CRM is among the products AI models recommend first in Lead routing and management this edition. Each badge says so in the buyer's words, names the edition, and links to the standing. The next edition issues a new badge; this one stays true as a record of October 2026.
Wide · 320 × 104 Website, beside other badges
Square · 240 × 240 LinkedIn, slides
Compact · 200 × 56 Email signature, footer
CRM
Zoho CRM is among the products AI models recommend first in CRM this edition. Each badge says so in the buyer's words, names the edition, and links to the standing. The next edition issues a new badge; this one stays true as a record of October 2026.
Wide · 320 × 104 Website, beside other badges
Square · 240 × 240 LinkedIn, slides
Compact · 200 × 56 Email signature, footer
Badges read on light and dark pages. Alt text carries the claim, the category, the edition and the index, so it stays a citation where the image does not load.