GTM AI Index
Index Vendors › HubSpot CRM · September 2026 Edition
HubSpot · 6 categories · Ranked

HubSpot CRM

206Judge labels
64First choices
33Negative labels
12 of 12Models named it
6Categories
September 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-09-16.3, every buyer segment counted.
Best standing
50% in CRM for small business buyers
Rank 1 of 71 in the mid-market standingendorsed leader
4 of 12 models made it the first choice on the direct prompt; 19% of its 54 labels there were negative.
By buyer segmentA small-business product: leader at small business, not named at enterprise.
In crm · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading

Standing by category

Every category where a model named HubSpot CRM for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.
CategoryFunctionShareRankNegative rateLabelsQuadrant
CRMRevenue operations41%1 of 7119%54endorsed leader
Lead routing and managementSales9%4 of 10412%8under 10 labels · led by LeadAngel at 32%
Territory and quota planningRevenue operations4%6 of 1030%3under 10 labels · led by CaptivateIQ at 30%
Customer intelligence and data scienceGTM data and infrastructure2%16 of 1580%2under 10 labels · led by Google Analytics 4 at 16%
Customer success platformsCustomer0%17 of 690%3under 10 labels · led by ChurnZero at 39%
Account-based marketing platformsMarketing0%40 of 760%1under 10 labels · led by AdRoll ABM at 56%

Movement

This is the first edition on this tier, so no move can be computed for HubSpot CRM yet. The next is due October 1, 2026. From the next edition this section shows, per buyer segment, whether its share moved by more than the measured noise floor.

By model

How each model treated HubSpot CRM across every prompt where it was named for a mid-market B2B company. Twelve models, six prompts per category.
ModelFirst choiceAlternativeMentionNegativeLabels
Claude Haiku 4.511305
GPT-5.4 mini40004
Gemini 3.5 Flash23016
Perplexity Sonar30205
Grok 4.1 Fast53019
Mistral Small13228
DeepSeek V4 Flash41027
Llama 4 Maverick01203
Qwen 3.7 Flash22015
Kimi K222026
GLM 4.7 FlashX52119
MiniMax M2.511114

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.
FramingLabels by classFirst choices
Direct30 labels14
Paraphrase30 labels17
Comparative28 labels9not counted in share
Budget-constrained67 labels29
Scale-constrained21 labels4
Negative30 labels2not counted in share
First choiceAlternativeMentionNegative206 labels in all, every segment counted; 64 of the 75 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“For most mid-sized B2B companies, HubSpot offers the best combination of sales-marketing alignment, ease of adoption, reasonable total cost of ownership, and scalability” DeepSeek V4 Flash · CRM · paraphrase prompt · first choice
“HubSpot (Customer Platform): Known for exceptional ease of use, rapid deployment, and aligning Sales, Marketing, and Customer Success on a single codebase.” Gemini 3.5 Flash · CRM · scale prompt · first choice
“I'd usually recommend HubSpot CRM if your priority is fast adoption, sales + marketing alignment, and lower implementation friction” GPT-5.4 mini · CRM · paraphrase prompt · first choice
“Start with HubSpot CRM's free plan ... It offers the best combination of lead routing, management, and automation without any cost.” Mistral Small · Lead routing · budget prompt · first choice

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

“CRMs to Approach with High Caution... HubSpot: Tops lists with 300+ negative G2 reviews (capped), Risk Score 100/100” Grok 4.1 Fast · CRM · negative prompt · hard negative
“HubSpot | 100/100 (Severe) | 12 documented warnings - rapidly escalating bills, aggressive subscription billing” MiniMax M2.5 · CRM · negative prompt · hard negative
“Avoid HubSpot and Salesforce unless you have very specific needs that justify the cost and complexity.” Mistral Small · CRM · negative prompt · hard negative
“automated lead routing ... requires Sales Hub Professional at ~$90–100/user/month — that's expensive if routing is your main need” DeepSeek V4 Flash · Lead routing · budget prompt · soft negative

Named alongside

The products named in the same answers as HubSpot CRM, over the 205 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and HubSpot CRM was named but was not.
ProductSame answerTook the first choice insteadHead to head
Pipedrive121 of 20511Not in the top three
Salesforce Sales Cloud108 of 20521Not in the top three
Freshsales78 of 2051Not in the top three
Microsoft Dynamics 365 Sales66 of 2056Not in the top three
Salesflare31 of 2056Not in the top three
Less Annoying CRM30 of 2053Not in the top three
Bitrix2422 of 2051Not in the top three
EngageBay19 of 2050Not in the top three
Close18 of 2052Not in the top three
A head-to-head page exists where both products are in a category's top three. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named HubSpot CRM. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, four of the twelve in this edition, so these counts come from 30 of the 205 answers that named HubSpot CRM and are not a share of its labels.

Domains cited

salesforce.com11
blog.salesflare.com10
croclub.com8
pcmag.com8
zapier.com8
fitsmallbusiness.com7
hubspot.com7
konabayev.com7
nutshell.com7
reddit.com7

Eighty of the eighty domain citations in answers naming HubSpot CRM came from somebody else's page.

Pages cited

Pages are listed as the models cited them.

Names read as HubSpot CRM

What the judge wrote, as written, with how often. The vendor table decides that these count as HubSpot CRM; a claim can dispute any of them.
HubSpot 28HubSpot CRM & Sales Hub 2HubSpot CRM (Free Tier) 2HubSpot (Free/Starter tiers) 1HubSpot (Smart CRM) 1HubSpot CRM (Free Plan) 1HubSpot CRM/HubSpot Sales Hub 1HubSpot Enterprise 1HubSpot Free CRM 1HubSpot Professional 1

The company

HubSpot is the company behind HubSpot CRM.
Website
hubspot.com
Headquarters
Cambridge, United States
Founded
2006
Employees
about 8,246 (2024)
Ownership
Public, HUBS on New York Stock Exchange

From Wikidata, fetched September 14, 2026. These describe the company, not the product's standing, and a claimed page can dispute any of them. · Wikidata · LinkedIn · Crunchbase

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when HubSpot CRM's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as HubSpot CRM, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

It does not get any change to labels, shares or verdicts, any preview, or any say over which quotes appear. A verification link goes to your work email; an address at hubspot.net is approved on the spot, any other address is reviewed by hand.

Your name and company appear on the claimed page, or the company alone if you ask below. A title and a LinkedIn address appear there too if you give them, and are left off if you do not. Your email address is never published.

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