HubSpot CRM vs Zoho CRM
Four of twelve models named HubSpot CRM first on the direct prompt; zero named Zoho CRM. Both were named by all twelve models and both carry 54 labels, so the shares below are directly comparable.
By HubSpot, Cambridge, United States, founded 2006. Named in six categories this edition.
By Zoho Office Suite, India, India, founded 1996. Named in twelve categories this edition.
Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all twelve models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the CRM page.
By framing
HubSpot CRMFirst choices, of twelve modelsZoho CRM
The direct prompt
HubSpot CRM first, Zoho CRM an alternative
4 of 12 modelsZoho CRM was named in the answer but not as the choice, or not at all.Neither was the first choice, one was named
4 of 12 modelsThe answer put something else first and named one of the two as an alternative.Neither was named
4 of 12 modelsThe answer made no first choice from these two in this category.Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.
By buyer segment
HubSpot CRM50%#1 of 10Zoho CRM11%#3 of 10HubSpot CRM41%#1 of 11Zoho CRM10%#3 of 11Zoho CRM5%#5 of 10HubSpot CRM0%#8 of 10What the models said about HubSpot CRM
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Six of six in this category shown.
“CRMs to Approach with High Caution... HubSpot: Tops lists with 300+ negative G2 reviews (capped), Risk Score 100/100” Grok 4.1 Fast · negative prompt · hard negative
“HubSpot | 100/100 (Severe) | 12 documented warnings - rapidly escalating bills, aggressive subscription billing” MiniMax M2.5 · negative prompt · hard negative
“Avoid HubSpot and Salesforce unless you have very specific needs that justify the cost and complexity.” Mistral Small · negative prompt · hard negative
“For most mid-sized B2B companies, HubSpot offers the best combination of sales-marketing alignment, ease of adoption, reasonable total cost of ownership, and scalability” DeepSeek V4 Flash · paraphrase prompt · first choice
“HubSpot (Customer Platform): Known for exceptional ease of use, rapid deployment, and aligning Sales, Marketing, and Customer Success on a single codebase.” Gemini 3.5 Flash · scale prompt · first choice
“I'd usually recommend HubSpot CRM if your priority is fast adoption, sales + marketing alignment, and lower implementation friction” GPT-5.4 mini · paraphrase prompt · first choice
What the models said about Zoho CRM
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Four of four in this category shown.
“Zoho CRM: 300+ negative G2 reviews... Affordable but frustrating for growing teams.” Grok 4.1 Fast · negative prompt · hard negative
“complaining about email sync failures - Systemic reliability issues” MiniMax M2.5 · negative prompt · hard negative
“Start with a free tier (HubSpot or Zoho) to test the waters. Both offer strong functionality at no cost” Claude Haiku 4.5 · budget prompt · first choice
“For most small businesses with limited budgets, Zoho CRM offers the best balance” Mistral Small · budget prompt · first choice
Comparisons are drawn for the top three products in each category. The output is the models' output; nothing here is a recommendation by the index.