Zoho CRM vs Freshsales
Zero of twelve models named Zoho CRM first on the direct prompt; zero named Freshsales. Both were named by all twelve models and Zoho CRM carries 54 labels and Freshsales 30, so the shares are not directly comparable.
By Zoho Office Suite, India, India, founded 1996. Named in twelve categories this edition.
Named in six categories this edition.
Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all twelve models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the CRM page.
By framing
Zoho CRMFirst choices, of twelve modelsFreshsales
Across every category in the September 2026 Edition, Zoho CRM and Freshsales were named in the same answer 112 times, of the 247 answers naming Zoho CRM and the 137 naming Freshsales. In those answers Freshsales took the first choice four times and Zoho CRM thirteen.
Every model, every framing
| Model | Direct | Paraphrase | Comparative | Budget-constrained | Scale-constrained | Negative |
|---|---|---|---|---|---|---|
| Claude Haiku 4.5 | | |||||
| GPT-5.4 mini | | | | |||
| Gemini 3.5 Flash | | | | | | |
| Perplexity Sonar | | | | |||
| Grok 4.1 Fast | | | | | | |
| Mistral Small | | | | | | |
| DeepSeek V4 Flash | | | | | | |
| Llama 4 Maverick | | | ||||
| Qwen 3.7 Flash | | | | | | |
| Kimi K2 | | | | | | |
| GLM 4.7 FlashX | | | | | | |
| MiniMax M2.5 | | | |
Zoho CRM Freshsales first choice named as an alternative argued againstblank: not namedEach cell is one answer, Zoho CRM on the left and Freshsales on the right.The direct prompt
Neither was the first choice, one was named
10 of 12 modelsThe answer put something else first and named one of the two as an alternative.Neither was named
2 of 12 modelsThe answer made no first choice from these two in this category.Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.
By buyer segment
Zoho CRM11%#3 of 10Freshsales0%#7 of 10Zoho CRM10%#3 of 11Freshsales2%#6 of 11What the models said about Zoho CRM
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Four of four in this category shown.
“Zoho CRM: 300+ negative G2 reviews... Affordable but frustrating for growing teams.” Grok 4.1 Fast · negative prompt · hard negative
“complaining about email sync failures - Systemic reliability issues” MiniMax M2.5 · negative prompt · hard negative
“Start with a free tier (HubSpot or Zoho) to test the waters. Both offer strong functionality at no cost” Claude Haiku 4.5 · budget prompt · first choice
“For most small businesses with limited budgets, Zoho CRM offers the best balance” Mistral Small · budget prompt · first choice
What the models said about Freshsales
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Five of five in this category shown.
“14+ Reddit threads about poor support - Tickets going unanswered for weeks” MiniMax M2.5 · negative prompt · hard negative
“Be careful with Freshsales/Freshworks if you need reliable support.” DeepSeek V4 Flash · negative prompt · soft negative
“Others like Insightly, Freshsales: 100+ negatives on workflow/UI” Grok 4.1 Fast · negative prompt · soft negative
“Start with Freshsales if you want the cheapest credible upgrade path with AI and calling built-in.” Kimi K2 · budget prompt · first choice
“Freshsales is another option for mid-market B2B companies wanting industry-specific lead segmentation” Llama 4 Maverick · direct prompt · alternative
Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.