Zoho CRM vs Freshsales
One of fourteen models named Zoho CRM first on the direct prompt; zero named Freshsales. Zoho CRM was named by fourteen of the fourteen models and Freshsales by thirteen and Zoho CRM carries 61 labels and Freshsales 23, so the shares are not directly comparable.
Named in eighteen categories this edition.
By Freshworks, San Mateo. Named in eight categories this edition.
Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the CRM page.
By framing
Zoho CRMFirst choices, of fourteen modelsFreshsales
Across every category in the October 2026 Edition, Zoho CRM and Freshsales were named in the same answer ninety-five times, of the 371 answers naming Zoho CRM and the 124 naming Freshsales. In those answers Freshsales took the first choice three times and Zoho CRM eleven.
Every model, every framing
| Model | Direct | Paraphrase | Comparative | Budget-constrained | Scale-constrained | Negative |
|---|---|---|---|---|---|---|
| Claude Haiku 4.5 | | | | |||
| GPT-5.4 mini | | | | |||
| Gemini 3.5 Flash | | | | | | |
| Perplexity Sonar | | | | | ||
| Grok 4.20 | | | | | | |
| Mistral Small | | | | | | |
| DeepSeek V4 Flash | | | | | | |
| Llama 4 Maverick | | |||||
| Qwen 3.7 Flash | | | | | | |
| Kimi K2 | | | | | ||
| GLM 4.7 FlashX | | | | | ||
| MiniMax M2.5 | | | | |||
| GPT-6 Luna | | | ||||
| Muse Glimmer 30B | | | | | |
Zoho CRM Freshsales first choice named as an alternative argued againstblank: not namedEach cell is one answer, Zoho CRM on the left and Freshsales on the right.The direct prompt
Zoho CRM first, Freshsales not the choice
1 of 14 modelsFreshsales was named in the answer but not as the choice, or not at all.Neither was the first choice, one was named
10 of 14 modelsThe answer put something else first and named one of the two as an alternative.Neither was named
3 of 14 modelsThe answer made no first choice from these two in this category.Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.
By buyer segment
Zoho CRM9%#3 of 8Freshsales4%#6 of 8Zoho CRM0%#7 of 8Freshsales0%#– of 8What the models said about Zoho CRM
No label in this category carried a quote.
What the models said about Freshsales
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Two of two in this category shown.
“HubSpot CRM or Freshsales are excellent starting points due to their balance of features, ease of use, and scalability” Mistral Small · paraphrase prompt · first choice
“highly rated for mid-market teams looking for a fast, modern setup that is more budget-friendly than HubSpot” Gemini 3.5 Flash · direct prompt · alternative
Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.