Small business▲+4Since September 2026: 0% → 4%, +4 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
4%from 0% in September 2026
Inside the floor by 7 pointsRank 8 → 6 of 48
8 categories · RankedFreshsales
124Judge labels
6First choices
8Negative labels
14 / 14Models named it
8Categories
October 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-10-05.2, every buyer segment counted.
Best standing
4% in CRM for small business buyers
Rank 4 of 64 in the mid-market standingaccepted challenger
0 of 14 models made it the first choice on the direct prompt; 0% of its 23 labels there were negative.
What the models named instead of Freshsales →By buyer segmentRead the same way at every buyer size.
Small business6 of 51
4%32 labels
accepted challenger
Mid-market4 of 64
2%23 labels
accepted challenger
Enterprise68 of 70
0%7 labels
under the label threshold
In crm · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading
Standing by category
Every category where a model named Freshsales for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.
| Category | Function | Share | Rank | Negative rate | Labels | Quadrant | Since September 2026 |
|---|---|---|---|---|---|---|---|
| CRM | Revenue operations | 2% | 4 of 64 | 0% | 23 | accepted challenger | ▲+1Since September 2026: 2% → 3%, +1 point. Inside the 11-point floor: within noise. Read over the models both editions asked. |
| Territory and quota planning | Revenue operations | 2% | 16 of 123 | 0% | 2 | under 10 labels · led by CaptivateIQ Planning at 36% | ▲+2Since September 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
| Lead routing and management | Sales | 0% | 17 of 111 | 12% | 8 | under 10 labels · led by LeadAngel at 26% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
| Field sales tools | Sales | 0% | 19 of 94 | 0% | 3 | under 10 labels · led by Badger Maps at 38% | |
| Partner relationship management | Partner and channel | 0% | 27 of 61 | 0% | 1 | under 10 labels · led by PartnerPortal.io at 22% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
| Sales enablement and content | Sales | 0% | 34 of 72 | 0% | 1 | under 10 labels · led by HubSpot Sales Hub at 29% | ▼−2Since September 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
| Sales engagement platforms | Sales | 0% | 51 of 66 | 0% | 1 | under 10 labels · led by Apollo.io at 35% | newNew since September 2026: not ranked then, 0% now. |
| Value selling tools | Sales | 0% | 79 of 116 | 0% | 1 | under 10 labels · led by Minoa at 21% |
Movement
Since September 2026, Freshsales held within the floor in all eight categories: no change cleared 11 points.
Best category · CRM · by segment
Mid-market▲+1Since September 2026: 2% → 3%, +1 point. Inside the 11-point floor: within noise. Read over the models both editions asked.
3%from 2% in September 2026
Inside the floor by 10 pointsRank 8 → 4 of 55
Enterprise=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
0%from 0% in September 2026
Inside the floor by 11 pointsRank 35 → 64 of 66
All categories · Mid-market
| Category | September 2026 | Now | Change | Reading | Rank |
|---|---|---|---|---|---|
| Territory planning | 0% | 2% | ▲+2Since September 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 29 → 16 of 123 |
| Sales enablement | 2% | 0% | ▼−2Since September 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 13 → 34 of 72 |
| CRM | 2% | 3% | ▲+1Since September 2026: 2% → 3%, +1 point. Inside the 11-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 8 → 4 of 64 |
| Lead routing | 0% | 0% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 18 → 17 of 111 |
| Field sales | 0% | 0% | newNew since September 2026: not ranked then, 0% now. | New this edition | Rank 19 of 94, unchanged |
| PRM | 0% | 0% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 24 → 27 of 61 |
| Sales engagement | 0% | 0% | newNew since September 2026: not ranked then, 0% now. | New this edition | Rank 51 of 66, unchanged |
| Value selling | 0% | 0% | newNew since September 2026: not ranked then, 0% now. | New this edition | Rank 79 of 116, unchanged |
Shares here are read over the models both editions asked, so they can differ by a point or two from the standing above, which counts every model in this edition.
The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured · The editions
By model
How each model treated Freshsales across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.ShowHide
By model
How each model treated Freshsales across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.
ShowHide| Model | First choice | Alternative | Mention | Negative | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 1 | 1 | 1 | 3 |
| GPT-5.4 mini | 0 | 1 | 0 | 0 | 1 |
| Gemini 3.5 Flash | 0 | 3 | 0 | 0 | 3 |
| Perplexity Sonar | 0 | 3 | 1 | 0 | 4 |
| Grok 4.20 | 0 | 4 | 1 | 0 | 5 |
| Mistral Small | 1 | 2 | 1 | 0 | 4 |
| DeepSeek V4 Flash | 0 | 2 | 1 | 0 | 3 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 1 | 1 | 0 | 2 |
| Kimi K2 | 0 | 2 | 3 | 0 | 5 |
| GLM 4.7 FlashX | 1 | 1 | 1 | 0 | 3 |
| MiniMax M2.5 | 0 | 1 | 1 | 0 | 2 |
| GPT-6 Luna | 0 | 1 | 1 | 0 | 2 |
| Muse Glimmer 30B | 0 | 0 | 3 | 0 | 3 |
By framing
Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.
FramingLabels by classFirst choices
Direct17 labels1
Paraphrase17 labels1
Comparative26 labels1not counted in share
Budget-constrained45 labels4
Scale-constrained6 labelsNone
Negative13 labelsNone
First choiceAlternativeMentionNegative124 labels in all, every segment counted; 6 of the 7 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.
What the models said for it
Verbatim evidence the judge attached to positive labels.
“For Most Companies: Freshsales at $15/user/month offers the best combination of territory planning, quota management, and CRM features” GLM 4.7 FlashX · Territory planning · budget prompt · first choice
“HubSpot CRM or Freshsales are excellent starting points due to their balance of features, ease of use, and scalability” Mistral Small · CRM · paraphrase prompt · first choice
“highly rated for mid-market teams looking for a fast, modern setup that is more budget-friendly than HubSpot” Gemini 3.5 Flash · CRM · direct prompt · alternative
“Freshsales (free for 3 users, ~$9/mo after) is a close third with AI lead scoring but fewer field mentions” Grok 4.20 · Field sales · budget prompt · alternative
And against it
Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.
“Users report various bugs and glitches, convoluted interface, and it's not ideal for enterprise-level organizations” Claude Haiku 4.5 · Lead routing · negative prompt · soft negative
Named alongside
The products named in the same answers as Freshsales, over the 124 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Freshsales was named but was not.ShowHide
Named alongside
The products named in the same answers as Freshsales, over the 124 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Freshsales was named but was not.
ShowHideProductSame answerTook the first choice insteadHead to head
A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.
What carried it into the answer
The sites and pages cited by the answers that named Freshsales. A fact about retrieval, not a lever on the model.
Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 110 of the 124 answers that named Freshsales and are not a share of its labels.
Domains cited
blog.hubspot.com31
blog.salesflare.com26
g2.com26
forbes.com22
pipeline.zoominfo.com22
monday.com21
fitsmallbusiness.com20
nutshell.com19
pipedrive.com19
techradar.com19
225 of the 225 domain citations in answers naming Freshsales came from somebody else's page.
Pages cited
Pages are listed as the models cited them.
Search and answers
freshworks.com is not in Google's top ten for any of the category's searches. In the answers, Freshsales takes 2% of first choices and HubSpot CRM takes 59%.ShowHide
Search and answers
freshworks.com is not in Google's top ten for any of the category's searches. In the answers, Freshsales takes 2% of first choices and HubSpot CRM takes 59%.
ShowHideIn search
Google, US estimatesPosition for “crm”
–
not in the top ten
Position for “best crm”
–
not in the top ten
- Searches for its name, Google
- 1,600 a month (“freshsales”)
- AI search demand for its name, est.
- 38 a month
- Organic visits to its site
- about 111,586 a month
- Searches its site ranks for
- 18,995 · 1,140 in the top three
- Sites linking to it
- 42,554
- Paid Google search
- 30 searches its ads show for, about 436 clicks and $14,486 a month (estimate)
In answers
This editionShare of first choices
2%
rank 4 of 64 in CRM
Segment leader
59%
HubSpot CRM
- First choices
- 6 across its categories
- Named in
- 124 answers
- Its own site cited
- in 110 of the answers that named it
Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.
What it publishes
ShowHide
What it publishes
ShowHideAddresses on freshworks.com
5,924
subdomains included
Content
893
counted in the table below
Documentation
2,139
Product · Integration
53 · 20
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Case study | 258 | 54 | 2026-09-24 | ||
| Conference or event | 165 | 7 | 2026-09-24 | ||
| News or press | 162 | 18 | 2026-09-24 | ||
| Comparison | 107 | 4 | 2026-09-24 | ||
| Webinar or virtual event | 64 | 1 | 2026-07-30 | ||
| Blog | 63 | 5 | 2026-09-24 | ||
| Report or ebook | 30 | 3 | 2026-09-24 | ||
| Glossary or explainer | 23 | 2 | 2026-09-24 | ||
| Template or tool | 18 | 0 | 2026-01-07 | ||
| Podcast or video | 3 | 1 | 2026-09-24 |
Most recent
- 2026-09-24Freshworks launches new partner program with expanded reseller and services offerings news or press
- 2026-09-24Freshworks reports first quarter 2025 results news or press
- 2026-09-24Freshworks reports fourth quarter and full year 2024 results news or press
- 2026-09-24Freshworks and unisys join forces to transform it service management for mid market and enterprise companies news or press
- 2026-09-24Freshworks reports third quarter 2024 results news or press
- 2026-09-24Piracanjuba selects freshworks to transform service management across enterprise news or press
Events in person
Upcoming
- November 12, 2026What's New in FreshserviceVirtual · hosts
Last twelve months
- October 22, 2026Refresh Roadshow Chicago 2026Odyssey Chicago River, Chicago · hosted
- October 21, 2026An Executive Dinner at Bourbon Steak with FreshworksBourbon Steak Orlando, Walt Disney World Dolphin Hotel 1500 Epcot Resorts Blvd., Lake Buena Vista, FL 32830, Lake Buena Vista · hosted
- November 19, 2025Freshworks User Network - New York - Annual Meetup 2025A+E Networks, New York, US · hosted
As the event pages on freshworks.com state them, read September 28, 2026.
How it is countedHide how it is counted
Every page freshworks.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.
Names read as Freshsales
What the judge wrote, as written, with how often. The vendor table decides that these count as Freshsales; a claim can dispute any of them.
Freshsales (by Freshworks) 5Freshsales by Freshworks 2Freshsales (Free Tier) 1Freshsales (Freshworks) 1
Follow Freshsales
An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.
Already following? Everything you follow, with a stop for each.
The company
Freshworks is the company behind Freshsales.ShowHide
The company
Freshworks is the company behind Freshsales.
ShowHideOn record
Wikidata- Website
- freshworks.com
- Headquarters
- San Mateo
Fetched September 14, 2026. These describe the company, not the product's standing, and a claimed page can dispute any of them. · Wikidata
In its own words
Stated by the vendor, not checked- Positioning
- Sell smarter and close faster with a sales-focused CRM
- Free plan or trial
- Start for free freshworks.com/products
- Not stated on the pages read
- Who it is for, price, starting price, integrations, certifications, hosting, customers
What Freshsales's own pages state, read September 28, 2026: freshworks.com, freshworks.com/pricing, trust.freshworks.com, freshworks.com/products, freshworks.com/customers. A claimed page can correct any of them.
Is this your product?
Claim this page
Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Freshsales's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Freshsales, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.
What a new claim receivesHide what a new claim receives
A new claim receives the current edition's vendor brief for Freshsales by email, built from the raw record of the edition. It shows:
- where Freshsales is named, by buyer and by framing, and which cells hold its first choices;
- the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
- its vocabulary against the segment leader's, and the pages the models cited;
- who was chosen in the answers that did not name Freshsales, and every reason the record gives;
- a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
- one page of published figures cleared to show a buyer.