Every category where a model named Freshsales for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant
CRM	Revenue operations	2%	8 of 71	10%	30	accepted challenger
Sales enablement and content	Sales	2%	13 of 81	0%	5	under 10 labels · led by Dock at 19%
Lead routing and management	Sales	0%	18 of 104	10%	10	accepted challenger
Territory and quota planning	Revenue operations	0%	31 of 103	0%	3	under 10 labels · led by CaptivateIQ at 30%
Customer intelligence and data science	GTM data and infrastructure	0%	101 of 158	0%	1	under 10 labels · led by Google Analytics 4 at 16%
Partner relationship management	Partner and channel	0%	28 of 50	0%	1	under 10 labels · led by Channeltivity at 24%

Movement

This is the first edition on this tier, so no move can be computed for Freshsales yet. The next is due October 1, 2026. From the next edition this section shows, per buyer segment, whether its share moved by more than the measured noise floor.

By model

How each model treated Freshsales across every prompt where it was named for a mid-market B2B company. Twelve models, six prompts per category.

Model	First choice	Alternative	Mention	Negative	Labels
Claude Haiku 4.5	0	1	2	0	3
GPT-5.4 mini	0	1	1	0	2
Gemini 3.5 Flash	0	2	0	0	2
Perplexity Sonar	0	4	1	0	5
Grok 4.1 Fast	0	2	2	1	5
Mistral Small	0	6	3	0	9
DeepSeek V4 Flash	0	2	2	2	6
Llama 4 Maverick	0	3	0	0	3
Qwen 3.7 Flash	0	1	1	0	2
Kimi K2	1	4	0	0	5
GLM 4.7 FlashX	1	1	2	0	4
MiniMax M2.5	0	1	2	1	4

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct23 labels3

Paraphrase15 labels1

Comparative28 labels1not counted in share

Budget-constrained43 labels4

Scale-constrained10 labels1

Negative18 labelsNone

First choiceAlternativeMentionNegative137 labels in all, every segment counted; 9 of the 10 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“Start with Freshsales if you want the cheapest credible upgrade path with AI and calling built-in.” Kimi K2 · CRM · budget prompt · first choice

“Start with Pipedrive ($14/seat/month) or Freshsales ($15/seat/month)” GLM 4.7 FlashX · Sales enablement · budget prompt · first choice

“Freshsales is best for mid-market companies seeking simple lead assignment without complex technical overhead.” Claude Haiku 4.5 · Lead routing · comparative prompt · alternative

“Freshsales is another option for mid-market B2B companies wanting industry-specific lead segmentation” Llama 4 Maverick · CRM · direct prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

“14+ Reddit threads about poor support - Tickets going unanswered for weeks” MiniMax M2.5 · CRM · negative prompt · hard negative

“Be careful with Freshsales/Freshworks if you need reliable support.” DeepSeek V4 Flash · CRM · negative prompt · soft negative

“Others like Insightly, Freshsales: 100+ negatives on workflow/UI” Grok 4.1 Fast · CRM · negative prompt · soft negative

“Trustpilot: 1.7/5 — reviews describe it as "garbage software"” DeepSeek V4 Flash · Lead routing · negative prompt · soft negative

Named alongside

The products named in the same answers as Freshsales, over the 137 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Freshsales was named but was not.

ProductSame answerTook the first choice insteadHead to head

Zoho CRM112 of 13713Not in the top three

Pipedrive107 of 13714Not in the top three

HubSpot CRM78 of 13736Not in the top three

Salesforce Sales Cloud48 of 1378Not in the top three

HubSpot Sales Hub46 of 13718Not in the top three

Salesflare24 of 1376Not in the top three

Microsoft Dynamics 365 Sales24 of 1371Not in the top three

Less Annoying CRM21 of 1372Not in the top three

LeanData17 of 1373Not in the top three

Chili Piper17 of 1370Not in the top three

A head-to-head page exists where both products are in a category's top three. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named Freshsales. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, four of the twelve in this edition, so these counts come from 14 of the 137 answers that named Freshsales and are not a share of its labels.

Domains cited

blog.salesflare.com6

croclub.com6

pcmag.com6

forbes.com5

monday.com5

techradar.com5

fitsmallbusiness.com4

guideflow.com4

hubspot.com4

konabayev.com4

Forty-nine of the forty-nine domain citations in answers naming Freshsales came from somebody else's page.

Pages cited

blog.salesflare.com/best-small-business-crm4

croclub.com/tools/best-crm-for-small-business4

forbes.com/advisor/business/software/best-crm-small-business4

konabayev.com/blog/crm-software-for-small-business4

nimble.com/blog/best-crm-for-small-business4

pcmag.com/picks/the-best-small-business-crm-software4

techradar.com/best/best-crm-for-small-business4

uschamber.com/co/start/strategy/low-cost-crm-tools4

Pages are listed as the models cited them.

Names read as Freshsales

What the judge wrote, as written, with how often. The vendor table decides that these count as Freshsales; a claim can dispute any of them.

Freshsales (by Freshworks) 4Freshsales (Freshworks) 3Freshdesk/Freshsales 1Freshsales / Freshworks 1Freshsales CRM 1

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Freshsales's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Freshsales, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

It does not get any change to labels, shares or verdicts, any preview, or any say over which quotes appear. A verification link goes to your work email; an address at freshsales.io is approved on the spot, any other address is reviewed by hand.

Your name and company appear on the claimed page, or the company alone if you ask below. A title and a LinkedIn address appear there too if you give them, and are left off if you do not. Your email address is never published.