Every category where a model named Microsoft Dynamics 365 Sales for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant
CRM	Revenue operations	0%	14 of 71	7%	29	accepted challenger
Lead routing and management	Sales	0%	90 of 104	50%	2	under 10 labels · led by LeadAngel at 32%
Conversational intelligence and call recording	Sales	0%	85 of 93	100%	1	under 10 labels · led by Avoma at 52%
Customer success platforms	Customer	0%	31 of 69	0%	1	under 10 labels · led by ChurnZero at 39%
Revenue intelligence and forecasting	Sales	0%	56 of 75	0%	1	under 10 labels · led by Avoma at 20%

Movement

This is the first edition on this tier, so no move can be computed for Microsoft Dynamics 365 Sales yet. The next is due October 1, 2026. From the next edition this section shows, per buyer segment, whether its share moved by more than the measured noise floor.

By model

How each model treated Microsoft Dynamics 365 Sales across every prompt where it was named for a mid-market B2B company. Twelve models, six prompts per category.

Model	Alternative	Mention	Negative	Labels
Claude Haiku 4.5	0	3	0	3
GPT-5.4 mini	3	0	0	3
Gemini 3.5 Flash	1	0	1	2
Perplexity Sonar	1	2	0	3
Grok 4.1 Fast	1	1	0	2
Mistral Small	2	2	0	4
DeepSeek V4 Flash	2	0	0	2
Llama 4 Maverick	0	1	0	1
Qwen 3.7 Flash	2	2	3	7
Kimi K2	2	0	0	2
GLM 4.7 FlashX	2	1	0	3
MiniMax M2.5	1	1	0	2

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct20 labels1

Paraphrase18 labelsNone

Comparative24 labelsNone

Budget-constrained16 labels6

Scale-constrained16 labels1

Negative23 labels1not counted in share

First choiceAlternativeMentionNegative117 labels in all, every segment counted; 8 of the 9 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“The ideal choice if your IT infrastructure is already heavily integrated into the Microsoft ecosystem... *The Catch:* Implementation is complex” Gemini 3.5 Flash · CRM · scale prompt · alternative

“Choose Dynamics 365 if you are already invested in the Microsoft ecosystem” Perplexity Sonar · Customer success · paraphrase prompt · alternative

“Native integration with the Microsoft ecosystem (Office 365, Teams, Outlook)” Qwen 3.7 Flash · CRM · comparative prompt · alternative

“Enterprise complexity & AI depth → Salesforce or Microsoft Dynamics 365” DeepSeek V4 Flash · CRM · comparative prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

“allowed its AI assistant to summarize emails explicitly labeled "Confidential," completely bypassing Data Loss Prevention (DLP) policies” Qwen 3.7 Flash · Conversation intel · negative prompt · hard negative

“Tools to Avoid/Caution: Microsoft Dynamics 365: Historically cited as one of the most frustrating implementations for SMBs” Qwen 3.7 Flash · Lead routing · negative prompt · hard negative

“Similar to Salesforce, it can be incredibly rigid and expensive.” Qwen 3.7 Flash · CRM · negative prompt · soft negative

“The SMB Money Sinks... stay away” Gemini 3.5 Flash · CRM · negative prompt · soft negative

Named alongside

The products named in the same answers as Microsoft Dynamics 365 Sales, over the 117 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Microsoft Dynamics 365 Sales was named but was not.

ProductSame answerTook the first choice insteadHead to head

Salesforce Sales Cloud88 of 11736Not in the top three

HubSpot CRM66 of 11711Not in the top three

Zoho CRM61 of 1171Not in the top three

Pipedrive44 of 1174Not in the top three

SAP Sales Cloud27 of 1170Not in the top three

HubSpot Sales Hub26 of 1174Not in the top three

Freshsales24 of 1170Not in the top three

Creatio18 of 1171Not in the top three

Oracle Sales14 of 1170Not in the top three

SugarCRM13 of 1170Not in the top three

A head-to-head page exists where both products are in a category's top three. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named Microsoft Dynamics 365 Sales. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, four of the twelve in this edition, so these counts come from 20 of the 117 answers that named Microsoft Dynamics 365 Sales and are not a share of its labels.

Domains cited

nutshell.com7

salesforce.com6

ventureharbour.com6

blog.salesflare.com5

hubspot.com5

larksuite.com5

business.com4

clarity-ventures.com4

clickup.com4

g2.com4

Fifty of the fifty domain citations in answers naming Microsoft Dynamics 365 Sales came from somebody else's page.

Pages cited

ventureharbour.com/best-enterprise-crm-software-solutions6

clarity-ventures.com/ecommerce-integrations/crm-enterprise-solutions-software4

articsledge.com/post/enterprise-crm-software3

business.com/categories/crm-software3

clay.com/guides/best/crm-b2b-sales3

clickup.com/blog/b2b-crm-software3

ecommerce-platforms.com/articles/the-best-crm-for-b2b3

miniloop.ai/blog/b2b-crm3

Pages are listed as the models cited them.

Names read as Microsoft Dynamics 365 Sales

What the judge wrote, as written, with how often. The vendor table decides that these count as Microsoft Dynamics 365 Sales; a claim can dispute any of them.

Microsoft Dynamics 365 23Microsoft Dynamics 4Microsoft (M365 Copilot) 1

The company

Microsoft is the company behind Microsoft Dynamics 365 Sales.

Website: microsoft.com
Headquarters: Vancouver, Canada
Founded: 1975
Employees: about 228,000 (2024)
Ownership: Public, 4338 on Hong Kong Stock Exchange

From Wikidata, fetched September 14, 2026. These describe the company, not the product's standing, and a claimed page can dispute any of them. · Wikidata · LinkedIn · Crunchbase

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Microsoft Dynamics 365 Sales's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Microsoft Dynamics 365 Sales, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

It does not get any change to labels, shares or verdicts, any preview, or any say over which quotes appear. A verification link goes to your work email; an address at microsoft.com is approved on the spot, any other address is reviewed by hand.

Your name and company appear on the claimed page, or the company alone if you ask below. A title and a LinkedIn address appear there too if you give them, and are left off if you do not. Your email address is never published.