Small business=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
0%from 0% in September 2026
Inside the floor by 11 pointsRank 41 → 47 of 48
Microsoft · 7 categories · RankedMicrosoft Dynamics 365 Sales
171Judge labels
15First choices
26Negative labels
14 / 14Models named it
7Categories
October 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-10-05.2, every buyer segment counted.
Best standing
22% in CRM for enterprise buyers
Rank 12 of 64 in the mid-market standingaccepted challenger
0 of 14 models made it the first choice on the direct prompt; 6% of its 36 labels there were negative.
What the models named instead of Microsoft Dynamics 365 Sales →By buyer segmentStrongest at enterprise.
Small business50 of 51
0%8 labels
under the label threshold
Mid-market12 of 64
0%36 labels
accepted challenger
Enterprise2 of 70
22%65 labels
accepted challenger
In crm · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading
Standing by category
Every category where a model named Microsoft Dynamics 365 Sales for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.
| Category | Function | Share | Rank | Negative rate | Labels | Quadrant | Since September 2026 |
|---|---|---|---|---|---|---|---|
| CRM | Revenue operations | 0% | 12 of 64 | 6% | 36 | accepted challenger | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
| Field sales tools | Sales | 0% | 43 of 94 | 29% | 7 | under 10 labels · led by Badger Maps at 38% | |
| Order management systems | Revenue operations | 0% | 32 of 131 | 17% | 6 | under 10 labels · led by Zoho Inventory at 25% | |
| Partner relationship management | Partner and channel | 0% | 20 of 61 | 0% | 2 | under 10 labels · led by PartnerPortal.io at 22% | newNew since September 2026: not ranked then, 0% now. |
| Territory and quota planning | Revenue operations | 0% | 47 of 123 | 0% | 2 | under 10 labels · led by CaptivateIQ Planning at 36% | newNew since September 2026: not ranked then, 0% now. |
| Customer support and helpdesk | Customer | 0% | 44 of 55 | 100% | 1 | under 10 labels · led by Zendesk Support Suite at 31% | newNew since September 2026: not ranked then, 0% now. |
| Product information management | Revenue operations | 0% | 62 of 68 | 100% | 1 | under 10 labels · led by Plytix at 34% |
Movement
Since September 2026, Microsoft Dynamics 365 Sales held within the floor in all seven categories: no change cleared 11 points.
Best category · CRM · by segment
Mid-market=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
0%from 0% in September 2026
Inside the floor by 11 pointsRank 14 → 11 of 55
Enterprise▲+2Since September 2026: 19% → 21%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
21%from 19% in September 2026
Inside the floor by 9 pointsRank 2 of 66, unchanged
All categories · Mid-market
| Category | September 2026 | Now | Change | Reading | Rank |
|---|---|---|---|---|---|
| CRM | 0% | 0% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 14 → 12 of 64 |
| Field sales | 0% | 0% | newNew since September 2026: not ranked then, 0% now. | New this edition | Rank 43 of 94, unchanged |
| Order management | 0% | 0% | newNew since September 2026: not ranked then, 0% now. | New this edition | Rank 32 of 131, unchanged |
| PRM | 0% | 0% | newNew since September 2026: not ranked then, 0% now. | New this edition | Rank 20 of 61, unchanged |
| Territory planning | 0% | 0% | newNew since September 2026: not ranked then, 0% now. | New this edition | Rank 47 of 123, unchanged |
| Helpdesk | 0% | 0% | newNew since September 2026: not ranked then, 0% now. | New this edition | Rank 44 of 55, unchanged |
| PIM | 0% | 0% | newNew since September 2026: not ranked then, 0% now. | New this edition | Rank 62 of 68, unchanged |
Shares here are read over the models both editions asked, so they can differ by a point or two from the standing above, which counts every model in this edition.
The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured · The editions
By model
How each model treated Microsoft Dynamics 365 Sales across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.ShowHide
By model
How each model treated Microsoft Dynamics 365 Sales across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.
ShowHide| Model | First choice | Alternative | Mention | Negative | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 2 | 0 | 2 |
| GPT-5.4 mini | 0 | 4 | 1 | 0 | 5 |
| Gemini 3.5 Flash | 0 | 3 | 1 | 3 | 7 |
| Perplexity Sonar | 0 | 3 | 0 | 0 | 3 |
| Grok 4.20 | 0 | 0 | 1 | 1 | 2 |
| Mistral Small | 0 | 3 | 1 | 0 | 4 |
| DeepSeek V4 Flash | 0 | 1 | 3 | 0 | 4 |
| Llama 4 Maverick | 0 | 2 | 1 | 0 | 3 |
| Qwen 3.7 Flash | 0 | 4 | 0 | 1 | 5 |
| Kimi K2 | 0 | 1 | 1 | 1 | 3 |
| GLM 4.7 FlashX | 0 | 2 | 2 | 1 | 5 |
| MiniMax M2.5 | 0 | 0 | 7 | 0 | 7 |
| GPT-6 Luna | 0 | 2 | 1 | 0 | 3 |
| Muse Glimmer 30B | 0 | 2 | 0 | 0 | 2 |
By framing
Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.
FramingLabels by classFirst choices
Direct40 labelsNone
Paraphrase26 labels1
Comparative40 labels1not counted in share
Budget-constrained20 labels13
Scale-constrained17 labels1
Negative28 labels1not counted in share
First choiceAlternativeMentionNegative171 labels in all, every segment counted; 15 of the 17 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.
What the models said for it
Verbatim evidence the judge attached to positive labels.
“If you're distribution/manufacturing-heavy and care most about ERP depth: Microsoft Dynamics 365 / Acumatica / Epicor-style stacks are often better fits” GPT-5.4 mini · Order management · direct prompt · alternative
“If your company runs almost exclusively on Windows, Outlook, and Excel, Microsoft Dynamics is often the smartest choice.” Qwen 3.7 Flash · CRM · direct prompt · alternative
“Dynamics 365 Sales - a CRM solution that offers a range of features including sales pipeline management and automation.” Llama 4 Maverick · CRM · paraphrase prompt · alternative
“Offers an Intelligent Order Management component that handles order orchestration, fulfillment, and lifecycle processes” Llama 4 Maverick · Order management · paraphrase prompt · alternative
And against it
Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.
“The "ERP-as-a-PIM" Trap (e.g., trying to use SAP, NetSuite, Microsoft Dynamics)” Gemini 3.5 Flash · PIM · negative prompt · hard negative
“Standard mobile applications for giant legacy CRMs (such as Salesforce or Microsoft Dynamics) without highly customized, field-specific setups.” Gemini 3.5 Flash · Field sales · negative prompt · soft negative
“the interface is often criticized for being cluttered and difficult to navigate, leading to low user adoption” GLM 4.7 FlashX · CRM · negative prompt · soft negative
“They are over-engineered for most non-technical companies. The learning curve is steep” Qwen 3.7 Flash · CRM · negative prompt · soft negative
Named alongside
The products named in the same answers as Microsoft Dynamics 365 Sales, over the 171 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Microsoft Dynamics 365 Sales was named but was not.ShowHide
Named alongside
The products named in the same answers as Microsoft Dynamics 365 Sales, over the 171 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Microsoft Dynamics 365 Sales was named but was not.
ShowHideProductSame answerTook the first choice insteadHead to head
A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.
What carried it into the answer
The sites and pages cited by the answers that named Microsoft Dynamics 365 Sales. A fact about retrieval, not a lever on the model.
Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 144 of the 171 answers that named Microsoft Dynamics 365 Sales and are not a share of its labels.
Domains cited
forbes.com32
pipeline.zoominfo.com29
salesforce.com29
g2.com28
larksuite.com25
blog.hubspot.com22
blog.salesflare.com22
rox.com22
nutshell.com21
creatio.com20
250 of the 250 domain citations in answers naming Microsoft Dynamics 365 Sales came from somebody else's page.
Pages cited
Pages are listed as the models cited them.
Search and answers
Where Microsoft Dynamics 365 Sales stands in Google search beside where it stands in the models' answers.ShowHide
Search and answers
Where Microsoft Dynamics 365 Sales stands in Google search beside where it stands in the models' answers.
ShowHideIn search
Google, US estimates- Searches for its name, Google
- 1,900 a month (“microsoft dynamics 365 sales”)
- AI search demand for its name, est.
- 6 a month
- Its own site
- It sits on Microsoft's site (microsoft.com), so there are no site figures for it alone
In answers
This editionShare of first choices
0%
rank 12 of 64 in CRM
Segment leader
59%
HubSpot CRM
- First choices
- 15 across its categories
- Named in
- 171 answers
- Its own site cited
- in 144 of the answers that named it
Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.
Names read as Microsoft Dynamics 365 Sales
What the judge wrote, as written, with how often. The vendor table decides that these count as Microsoft Dynamics 365 Sales; a claim can dispute any of them.
Microsoft Dynamics 365 34Microsoft Dynamics 6Dynamics 365 Sales 1Microsoft Dynamics 365 Sales Premium 1
Follow Microsoft Dynamics 365 Sales
An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.
Already following? Everything you follow, with a stop for each.
The company
Microsoft is the company behind Microsoft Dynamics 365 Sales.ShowHide
The company
Microsoft is the company behind Microsoft Dynamics 365 Sales.
ShowHideOn record
Wikidata- Website
- microsoft.com
- Headquarters
- Vancouver, Canada
- Founded
- 1975
- Employees
- about 228,000 (2024)
- Ownership
- Public, 4338 on Hong Kong Stock Exchange
- Also from Microsoft
- Azure Synapse, Bing Webmaster Tools, Microsoft 365, Microsoft 365 Copilot, Microsoft Accessibility Insights, Microsoft Ads, Microsoft Advertising, Microsoft Advertising Editor and 49 more
Fetched September 14, 2026. These describe the company, not the product's standing, and a claimed page can dispute any of them. · Wikidata · LinkedIn · Crunchbase
In its own words
Stated by the vendor, not checked- Positioning
- Schließen Sie Geschäfte schneller ab und verbessern Sie die Produktivität des Teams mit einer vertrauenswürdigen, agentenbasierten CRM-Lösung.
- For
- Vertriebsteams
- Price stated
- Dynamics 365 Sales Professional 56,30 € Benutzer/Monat, jährliche Abrechnung; Dynamics 365 Sales Enterprise Edition 91,00 € Benutzer/Monat, jährliche Abrechnung; Dynamics 365 Sales Premium 130,00 € Benutzer/Monat, jährliche Abrechnung microsoft.com/de-de/dynamics-365/products/sales
- Starting price
- 56,30 microsoft.com/de-de/dynamics-365/products/sales
- Free plan or trial
- Kostenlos testen microsoft.com/de-de/dynamics-365/products/sales
- Certifications
- Microsoft es nombrado líder en el Magic Quadrant™ de Gartner® de 2025 en el ámbito de plataformas de Automatización del personal de ventas.Microsoft on nimetty johtajaksi vuoden 2025 Gartnerin® Magic Quadrant™ for Sales Force Automation Platform -raportissa.
- Customers named
- EYLenovoSandvik CoromantFirst West Credit UnionEPAMARCHIVM
- Not stated on the pages read
- Integrations, hosting
What Microsoft Dynamics 365 Sales's own pages state, read September 28, 2026: microsoft.com/de-de/dynamics-365/products/sales, microsoft.com/es-es/dynamics-365/products/sales, microsoft.com/fi-fi/dynamics-365/products/sales, microsoft.com/fr-fr/dynamics-365/products/sales, microsoft.com/hu-hu/dynamics-365/products/sales. A claimed page can correct any of them.
Is this your product?
Claim this page
Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Microsoft Dynamics 365 Sales's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Microsoft Dynamics 365 Sales, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.
What a new claim receivesHide what a new claim receives
A new claim receives the current edition's vendor brief for Microsoft Dynamics 365 Sales by email, built from the raw record of the edition. It shows:
- where Microsoft Dynamics 365 Sales is named, by buyer and by framing, and which cells hold its first choices;
- the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
- its vocabulary against the segment leader's, and the pages the models cited;
- who was chosen in the answers that did not name Microsoft Dynamics 365 Sales, and every reason the record gives;
- a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
- one page of published figures cleared to show a buyer.