GTM AI Index
Index Vendors Zoho CRM › Alternatives · September 2026 Edition
Two categories · what the models named instead

Alternatives to Zoho CRM, as AI models named them

In the September 2026 Edition, 313 of the 432 answers collected in the two categories where Zoho CRM holds a standing named it neither as a first choice nor as an alternative. These are the products those answers put first, category by category and buyer by buyer. The output is the models' output.

Named instead, most often
First choices in the 313 answers that did not name Zoho CRM, every category and segment above added together; a product can be counted in several. Each category below keeps its own denominator.

CRM

Revenue operations. Six framings, twelve models, one answer each per buyer segment; an answer counts here when Zoho CRM is not its first choice or an alternative in it.
Small businessZoho CRM is #3 of 10 here at 11% of first choices, 55 labels.

Thirty-two of the seventy-two answers did not name Zoho CRM; it was the first choice in five. The first choices in those thirty-two answers, five products in all:

The full small business standing →
Mid-marketZoho CRM is #3 of 11 here at 10% of first choices, 54 labels.

Thirty-five of the seventy-two answers did not name Zoho CRM; it was the first choice in five. The first choices in those thirty-five answers, nine products in all, the eight most named:

1 more in the record.The full mid-market standing →
EnterpriseZoho CRM is #5 of 10 here at 5% of first choices, 32 labels.

Sixty-four of the seventy-two answers did not name Zoho CRM; it was the first choice in two. The first choices in those sixty-four answers, eight products in all:

The full enterprise standing →

Lead routing and management

Sales. Six framings, twelve models, one answer each per buyer segment; an answer counts here when Zoho CRM is not its first choice or an alternative in it.
Small businessZoho CRM is #3 of 14 here at 11% of first choices, 26 labels.

Forty-seven of the seventy-two answers did not name Zoho CRM; it was the first choice in seven. The first choices in those forty-seven answers, fifteen products in all, the eight most named:

7 more in the record.The full small business standing →
Mid-marketZoho CRM is #5 of 14 here at 5% of first choices, 14 labels.

Sixty-three of the seventy-two answers did not name Zoho CRM; it was the first choice in three. The first choices in those sixty-three answers, seventeen products in all, the eight most named:

9 more in the record.The full mid-market standing →
EnterpriseZoho CRM holds 7 labels here, under the 10-label cutoff, so it is unranked.

Seventy-two of the seventy-two answers did not name Zoho CRM; it was the first choice in zero. The first choices in those seventy-two answers, thirteen products in all, the eight most named:

5 more in the record.The full enterprise standing →

How to read this

A category is asked six ways of each of twelve models on behalf of each buyer segment, so a segment is seventy-two answers. An answer belongs on this page when the judge labeled Zoho CRM neither its first choice nor an alternative in it; the products listed are the first choices those answers made, counted once per answer. An answer that named nothing first, or named Zoho CRM only in passing, is in the denominator and adds to no product. The counts are not the category standing, which is on the category page with its share and rank; they are the same record read from Zoho CRM's side.

Every answer and every label is in the free record. The output is the models' output; nothing here is a recommendation by the index, and a product named instead of Zoho CRM was named by a model, not endorsed by anyone.