Small business=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
0%from 0% in September 2026
Inside the floor by 11 pointsRank 23 → 44 of 93
Freshworks · 1 category · RankedFreshworks Freddy AI Agent
18Judge labels
1First choices
0Negative labels
10 / 14Models named it
1Category
October 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-10-05.2, every buyer segment counted.
Best standing
2% in Support chatbots for enterprise buyers
Rank 23 of 114 in the mid-market standing
0 of 14 models made it the first choice on the direct prompt; 0% of its 7 labels there were negative.
By buyer segmentRead the same way at every buyer size.
Small business44 of 98
0%1 label
under the label threshold
Mid-market23 of 114
0%7 labels
under the label threshold
Enterprise10 of 113
2%10 labels
accepted challenger
In support chatbots · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading
Standing by category
Every category where a model named Freshworks Freddy AI Agent for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.
| Category | Function | Share | Rank | Negative rate | Labels | Quadrant | Since September 2026 |
|---|---|---|---|---|---|---|---|
| Chatbots and conversational AI for support | Customer | 0% | 23 of 114 | 0% | 7 | under 10 labels · led by Intercom Fin AI Agent at 41% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
Movement
Since September 2026, Freshworks Freddy AI Agent held within the floor in its one category: no change cleared 11 points.
Best category · Support chatbots · by segment
Mid-market=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
0%from 0% in September 2026
Inside the floor by 11 pointsRank 25 → 21 of 109
Enterprise=heldSince September 2026: 2% → 2%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
2%from 2% in September 2026
Inside the floor by 11 pointsRank 27 → 10 of 105
All categories · Mid-market
| Category | September 2026 | Now | Change | Reading | Rank |
|---|---|---|---|---|---|
| Support chatbots | 0% | 0% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 25 → 23 of 114 |
Shares here are read over the models both editions asked, so they can differ by a point or two from the standing above, which counts every model in this edition.
The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured · The editions
By model
How each model treated Freshworks Freddy AI Agent across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.ShowHide
By model
How each model treated Freshworks Freddy AI Agent across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.
ShowHide| Model | First choice | Alternative | Mention | Negative | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 1 | 0 | 0 | 1 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 3 | 0 | 0 | 3 |
| Llama 4 Maverick | 0 | 0 | 1 | 0 | 1 |
| Qwen 3.7 Flash | 0 | 0 | 1 | 0 | 1 |
| Kimi K2 | 0 | 1 | 0 | 0 | 1 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |
By framing
Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.
FramingLabels by classFirst choices
Direct5 labelsNone
Paraphrase2 labelsNone
Comparative6 labelsNone
Budget-constrained2 labels1
Scale-constrained2 labelsNone
Negative1 labelNone
First choiceAlternativeMentionNegative18 labels in all, every segment counted; 1 of the 1 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.
What the models said for it
Verbatim evidence the judge attached to positive labels.
“If your priority is cost containment, Freshworks delivers exceptional value.” DeepSeek V4 Flash · Support chatbots · direct prompt · alternative
“Per-session pricing; good mid-market fit | Handles up to 80% of routine tickets” DeepSeek V4 Flash · Support chatbots · scale prompt · alternative
“Platforms generally considered more trustworthy ... Freshworks Freddy AI” DeepSeek V4 Flash · Support chatbots · negative prompt · alternative
“Budget-conscious mid-market support suite: Freshworks.” GPT-5.4 mini · Support chatbots · comparative prompt · alternative
And against it
Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.
No model argued against it.
Named alongside
The products named in the same answers as Freshworks Freddy AI Agent, over the 18 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Freshworks Freddy AI Agent was named but was not.ShowHide
Named alongside
The products named in the same answers as Freshworks Freddy AI Agent, over the 18 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Freshworks Freddy AI Agent was named but was not.
ShowHideProductSame answerTook the first choice insteadHead to head
A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.
What carried it into the answer
The sites and pages cited by the answers that named Freshworks Freddy AI Agent. A fact about retrieval, not a lever on the model.
Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 17 of the 18 answers that named Freshworks Freddy AI Agent and are not a share of its labels.
Domains cited
intercom.com9
sobot.io9
freshworks.comYour site8
yellow.ai8
botpress.com7
guideflow.com7
zendesk.com7
sitegpt.ai6
raftlabs.com5
rasa.com5
Sixty-three of the seventy-one domain citations in answers naming Freshworks Freddy AI Agent came from somebody else's page.
Pages cited
Pages are listed as the models cited them.
Search and answers
freshworks.com is not in Google's top ten for any of the category's searches. In the answers, Freshworks Freddy AI Agent takes 0% of first choices and Intercom Fin AI Agent takes 41%.ShowHide
Search and answers
freshworks.com is not in Google's top ten for any of the category's searches. In the answers, Freshworks Freddy AI Agent takes 0% of first choices and Intercom Fin AI Agent takes 41%.
ShowHideIn search
Google, US estimatesPosition for “customer support chatbot platform”
–
not in the top ten
Position for “best customer support chatbot platform”
–
not in the top ten
- Searches for its name, Google
- 10 a month (“freshworks freddy ai agent”)
- AI search demand for its name, est.
- 0 a month
- Its company's site
- freshworks.com shared with Freshworks's other products; the figures are the site's
- Organic visits to its site
- about 111,586 a month
- Searches its site ranks for
- 18,995 · 1,140 in the top three
- Sites linking to it
- 42,554
- Paid Google search
- 30 searches its ads show for, about 436 clicks and $14,486 a month (estimate)
In answers
This editionShare of first choices
0%
rank 23 of 114 in support chatbots
Segment leader
41%
Intercom Fin AI Agent
- First choices
- 1 across its categories
- Named in
- 18 answers
- Its own site cited
- in 17 of the answers that named it
Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.
Names read as Freshworks Freddy AI Agent
What the judge wrote, as written, with how often. The vendor table decides that these count as Freshworks Freddy AI Agent; a claim can dispute any of them.
Freshworks (Freshdesk) 2Freshworks Freddy AI 2Freshworks (Freddy AI) 1Freshworks / Freshchat / Freshdesk AI 1
Follow Freshworks Freddy AI Agent
An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.
Already following? Everything you follow, with a stop for each.
The company
Freshworks is the company behind Freshworks Freddy AI Agent.ShowHide
The company
Freshworks is the company behind Freshworks Freddy AI Agent.
ShowHideOn record
Wikidata- Website
- freshworks.com
- Headquarters
- San Mateo
- Also from Freshworks
- Freshdesk, Freshservice, Freshworks CRM, Freshworks Freddy AI
Fetched September 14, 2026. These describe the company, not the product's standing, and a claimed page can dispute any of them. · Wikidata
In its own words
Stated by the vendor, not checked- Positioning
- AI agents: your always-on digital teammates
- For
- customer support teams
- Free plan or trial
- Start for free freshworks.com/freshdesk/omni/freddy-ai-agent
- Integrations claimed
- 50 freshworks.com/freshdesk/omni/freddy-ai-agent
- Customers named
- PhonePeHobbycraft
- Not stated on the pages read
- Price, starting price, certifications, hosting
What Freshworks Freddy AI Agent's own pages state, read October 5, 2026: freshworks.com/freshdesk/omni/freddy-ai-agent, community.freshworks.com/ai-bots-11359, community.freshworks.com/people-first-ai-collective-11444, community.freshworks.com/ai-bots-11359/email-bot-and-freddy-ai-36668, community.freshworks.com/denmark-freshworks-user-network-11288/freddy-ai-42687. A claimed page can correct any of them.
Is this your product?
Claim this page
Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Freshworks Freddy AI Agent's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Freshworks Freddy AI Agent, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.
What a new claim receivesHide what a new claim receives
A new claim receives the current edition's vendor brief for Freshworks Freddy AI Agent by email, built from the raw record of the edition. It shows:
- where Freshworks Freddy AI Agent is named, by buyer and by framing, and which cells hold its first choices;
- the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
- its vocabulary against the segment leader's, and the pages the models cited;
- who was chosen in the answers that did not name Freshworks Freddy AI Agent, and every reason the record gives;
- a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
- one page of published figures cleared to show a buyer.