GTM AI Index

Index › Vendors › Freshworks Freddy AI Agent · September 2026 Edition

Freshworks · 1 category · Named, not ranked

Freshworks Freddy AI Agent

14Judge labels

1First choices

2Negative labels

5 of 12Models named it

1Category

September 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-09-16.3, every buyer segment counted.

Standing

7 labels, too few to rank

A product needs 10 labels in a category before a share or quadrant is stated. Freshworks Freddy AI Agent was named 7 times in Support chatbots, where Intercom led with 35%. The labels and the evidence are below, counted exactly.

By buyer segmentRead the same way at every buyer size.

Small business22 of 84

under the label threshold

Mid-market26 of 106

under the label threshold

Enterprise28 of 122

under the label threshold

In support chatbots · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading

Standing by category

Every category where a model named Freshworks Freddy AI Agent for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant
Chatbots and conversational AI for support	Customer	0%	26 of 106	14%	7	under 10 labels · led by Intercom at 35%

Movement

This is the first edition on this tier, so no move can be computed for Freshworks Freddy AI Agent yet. The next is due October 1, 2026. From the next edition this section shows, per buyer segment, whether its share moved by more than the measured noise floor.

By model

How each model treated Freshworks Freddy AI Agent across every prompt where it was named for a mid-market B2B company. Twelve models, six prompts per category.

Model	Alternative	Negative	Labels
Claude Haiku 4.5	0	0	0
GPT-5.4 mini	2	0	2
Gemini 3.5 Flash	0	0	0
Perplexity Sonar	1	1	2
Grok 4.1 Fast	0	0	0
Mistral Small	0	0	0
DeepSeek V4 Flash	2	0	2
Llama 4 Maverick	0	0	0
Qwen 3.7 Flash	0	0	0
Kimi K2	1	0	1
GLM 4.7 FlashX	0	0	0
MiniMax M2.5	0	0	0

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct4 labelsNone

Paraphrase2 labelsNone

Comparative4 labelsNone

Budget-constrained2 labels1

Scale-constrained2 labelsNone

Negative0 labelsNone

First choiceAlternativeMentionNegative14 labels in all, every segment counted; 1 of the 1 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“Strong omnichannel support and help desk workflow integration; tends to fit teams already in the Freshworks ecosystem.” Perplexity Sonar · Support chatbots · comparative prompt · alternative

“Zendesk AI, Freshworks Freddy, HubSpot Breeze | Already using their helpdesk; simplest integration” Kimi K2 · Support chatbots · scale prompt · alternative

“Freshworks/Freshdesk ($18/agent) — no-code flows, knowledge grounding, agent assist” DeepSeek V4 Flash · Support chatbots · scale prompt · alternative

“If budget and simplicity matter most, Freshworks/Freshdesk is worth considering.” GPT-5.4 mini · Support chatbots · direct prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

“Good no-code flows and knowledge grounding, but less consistently cited as the top B2B mid-market pick.” Perplexity Sonar · Support chatbots · direct prompt · soft negative

Named alongside

The products named in the same answers as Freshworks Freddy AI Agent, over the 14 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Freshworks Freddy AI Agent was named but was not.

ProductSame answerTook the first choice insteadHead to head

Intercom14 of 149Not in the top three

Zendesk9 of 141Not in the top three

Freshdesk9 of 140Not in the top three

Ada6 of 140Not in the top three

Tidio5 of 140Not in the top three

Zendesk AI4 of 141Not in the top three

Botpress4 of 140Not in the top three

Gorgias4 of 140Not in the top three

HubSpot Service Hub4 of 140Not in the top three

Decagon3 of 140Not in the top three

A head-to-head page exists where both products are in a category's top three. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named Freshworks Freddy AI Agent. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, four of the twelve in this edition, so these counts come from 8 of the 14 answers that named Freshworks Freddy AI Agent and are not a share of its labels.

Domains cited

freshworks.comYour site7

intercom.com5

zendesk.com5

blog.happyfox.com2

botpress.com2

capterra.com2

chatty.net2

eesel.ai2

learn.g2.com2

lindy.ai2

Twenty-four of the thirty-one domain citations in answers naming Freshworks Freddy AI Agent came from somebody else's page.

Pages cited

zendesk.com/service/ai/chatbots-customer-service3

blog.happyfox.com/best-chatbot-for-customer-support2

botpress.com/blog/customer-service-chatbot-platforms2

capterra.com/resources/customer-service-chatbot-platforms2

chatty.net/blog/chatbot-for-customer-support2

eesel.ai/blog/best-ai-customer-support-chatbot2

freshworks.com/customer-service/support/ai2

intercom.com/pricing2

Pages are listed as the models cited them.

Names read as Freshworks Freddy AI Agent

What the judge wrote, as written, with how often. The vendor table decides that these count as Freshworks Freddy AI Agent; a claim can dispute any of them.

Freshworks/Freshdesk 2Freshworks 1Freshworks (Freddy AI) 1Freshworks / Freshdesk / Freshchat 1Freshworks Freddy 1Freshworks/Freshchat 1

The company

Freshworks is the company behind Freshworks Freddy AI Agent.

Website: freshworks.com
Headquarters: San Mateo

From Wikidata, fetched September 14, 2026. These describe the company, not the product's standing, and a claimed page can dispute any of them. · Wikidata

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Freshworks Freddy AI Agent's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Freshworks Freddy AI Agent, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

It does not get any change to labels, shares or verdicts, any preview, or any say over which quotes appear. A verification link goes to your work email; an address at freshworks.com is approved on the spot, any other address is reviewed by hand.

Your name and company appear on the claimed page, or the company alone if you ask below. A title and a LinkedIn address appear there too if you give them, and are left off if you do not. Your email address is never published.