Help Scout

Named in 15 judge labels across 1 category by 6 of 6 models in the September 2026 Edition. 0 first choices, 3 negative labels. Every number here is derived from the raw labels under vendor table v2026-09-08.5.

Best standing

0% in Helpdesk

Rank 9 of 35 products named in customer support and helpdesk, accepted challenger. 0 of 6 models made it the first choice on the direct prompt; 20% of its 15 labels there were negative.

Standing by category

Every category where a model named Help Scout. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Vertical	First choices	Rank	Negative rate	Labels	Quadrant
Customer support and helpdesk	Customer	0%	9 of 35	20%	15	accepted challenger

By model

How each model treated Help Scout across every prompt where it was named. Six models, six prompts per category.

Model	Alternative	Mention	Negative	Labels
Claude Opus 5	1	0	1	2
Claude Opus 4.8	2	1	0	3
GPT-6 Astra	1	1	0	2
GPT-5.6 Sol	1	0	2	3
Gemini 3.1 Pro	2	1	0	3
Perplexity Sonar Pro	2	0	0	2

What the models said for it

Verbatim evidence the judge attached to positive labels.

“Safe, modern alternatives for standard support often include platforms like Help Scout (for simple email/live chat)” Gemini 3.1 Pro · Helpdesk · negative prompt · alternative

“Help Scout is a good fit if you want a clean, lightweight support experience with strong collaboration” Perplexity Sonar Pro · Helpdesk · paraphrase prompt · alternative

“$0 for up to 5 users | Low-volume support managed through one shared inbox.” GPT-6 Astra · Helpdesk · budget prompt · alternative

“Best for Email-Heavy / Human-Centric Support: Help Scout” Gemini 3.1 Pro · Helpdesk · budget prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

“Help Scout switched to contact-based pricing — great if you have 8 agents and few customers, terrible if you're high-volume B2C” Claude Opus 5 · Helpdesk · budget prompt · soft negative

“its user-based Standard plan is around $25 per user monthly, making it less attractive on a strict budget” GPT-5.6 Sol · Helpdesk · budget prompt · soft negative

“Model Intercom, Zendesk, Gorgias and Help Scout AI charges against actual monthly conversations” GPT-5.6 Sol · Helpdesk · negative prompt · soft negative

Names read as Help Scout

What the judge wrote, as written, with how often. The vendor table decides that these count as Help Scout; a claim can dispute any of them.

Help Scout Free 1

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page gets a verified contact who is told when each edition publishes; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Help Scout, applied by version and listed in the change log; and a logo and one-line description supplied by the vendor and marked as such.

It does not get any change to labels, shares or quadrants, any preview, or any say over which quotes appear. Sponsorship is separate: a sponsor funds categories or buyer dimensions and is named on what it funded, and the rules are the same for every sponsor.