Small business=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
0%from 0% in September 2026
Inside the floor by 11 pointsRank 17 → 16 of 51
2 categories · RankedGorgias
22Judge labels
0First choices
4Negative labels
9 / 14Models named it
2Categories
October 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-10-05.2, every buyer segment counted.
Best standing
0% in Helpdesk for small business buyers
Rank 16 of 55 in the mid-market standing
0 of 14 models made it the first choice on the direct prompt; 11% of its 9 labels there were negative.
By buyer segmentRead the same way at every buyer size.
Small business15 of 51
0%11 labels
accepted challenger
Mid-market16 of 55
0%9 labels
under the label threshold
Enterprise55 of 61
0%1 label
under the label threshold
In helpdesk · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading
Standing by category
Every category where a model named Gorgias for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.
| Category | Function | Share | Rank | Negative rate | Labels | Quadrant | Since September 2026 |
|---|---|---|---|---|---|---|---|
| Customer support and helpdesk | Customer | 0% | 16 of 55 | 11% | 9 | under 10 labels · led by Zendesk Support Suite at 31% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
| In-app messaging and customer communications | Customer | 0% | 82 of 105 | 100% | 1 | under 10 labels · led by Intercom at 21% | newNew since September 2026: not ranked then, 0% now. |
Movement
Since September 2026, Gorgias held within the floor in all two categories: no change cleared 11 points.
Best category · Helpdesk · by segment
Mid-market=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
0%from 0% in September 2026
Inside the floor by 11 pointsRank 12 → 15 of 55
Enterprise=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
0%from 0% in September 2026
Inside the floor by 11 pointsRank 63 → 51 of 56
All categories · Mid-market
| Category | September 2026 | Now | Change | Reading | Rank |
|---|---|---|---|---|---|
| Helpdesk | 0% | 0% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 12 → 16 of 55 |
| In-app messaging | 0% | 0% | newNew since September 2026: not ranked then, 0% now. | New this edition | Rank 82 of 105, unchanged |
Shares here are read over the models both editions asked, so they can differ by a point or two from the standing above, which counts every model in this edition.
The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured · The editions
By model
How each model treated Gorgias across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.ShowHide
By model
How each model treated Gorgias across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.
ShowHide| Model | First choice | Alternative | Mention | Negative | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 1 | 0 | 1 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 2 | 0 | 0 | 2 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.1 Fast | 0 | 1 | 1 | 1 | 3 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 1 | 0 | 0 | 1 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 1 | 1 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 1 | 0 | 0 | 1 |
| Muse Glimmer 30B | 0 | 0 | 1 | 0 | 1 |
By framing
Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.
FramingLabels by classFirst choices
Direct1 labelNone
Paraphrase1 labelNone
Comparative10 labelsNone
Budget-constrained1 labelNone
Scale-constrained3 labelsNone
Negative6 labelsNone
First choiceAlternativeMentionNegative22 labels in all, every segment counted; 0 of the 0 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.
What the models said for it
Verbatim evidence the judge attached to positive labels.
“Safer alternatives to consider: Platforms like Intercom, Gorgias, or Kayako often get fewer complaints” Grok 4.1 Fast · Helpdesk · negative prompt · alternative
“Best For: Shopify, BigCommerce, and Magento e-commerce merchants.” Gemini 3.5 Flash · Helpdesk · comparative prompt · alternative
“If you sell physical products online: Go with Gorgias.” Qwen 3.7 Flash · Helpdesk · comparative prompt · alternative
“You run an online store? Put Gorgias on the shortlist.” GPT-6 Luna · Helpdesk · comparative prompt · alternative
And against it
Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.
“Pricing is ticket-volume-based, which can be unpredictable for high-volume merchants” GLM 4.7 FlashX · Helpdesk · negative prompt · soft negative
“More e-comm oriented” Grok 4.1 Fast · In-app messaging · direct prompt · soft negative
Named alongside
The products named in the same answers as Gorgias, over the 22 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Gorgias was named but was not.ShowHide
Named alongside
The products named in the same answers as Gorgias, over the 22 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Gorgias was named but was not.
ShowHideProductSame answerTook the first choice insteadHead to head
A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.
What carried it into the answer
The sites and pages cited by the answers that named Gorgias. A fact about retrieval, not a lever on the model.
Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 20 of the 22 answers that named Gorgias and are not a share of its labels.
Domains cited
capterra.com10
intercom.com10
helpdesk.com9
g2.com7
cloudtalk.io6
freshworks.com6
kustomer.com6
zendesk.com6
getmacha.com5
hiverhq.com5
Seventy of the seventy domain citations in answers naming Gorgias came from somebody else's page.
Pages cited
Pages are listed as the models cited them.
Search and answers
gorgias.com ranks 6 on Google for the category's searches. In the answers, Gorgias takes 0% of first choices and Zendesk Support Suite takes 31%.ShowHide
Search and answers
gorgias.com ranks 6 on Google for the category's searches. In the answers, Gorgias takes 0% of first choices and Zendesk Support Suite takes 31%.
ShowHideIn search
Google, US estimatesPosition for “customer support and helpdesk platform”
6
Position for “best customer support and helpdesk platform”
–
not in the top ten
- Searches for its name, Google
- 27,100 a month (“gorgias”)
- AI search demand for its name, est.
- 317 a month
- Organic visits to its site
- about 21,763 a month
- Searches its site ranks for
- 3,311 · 198 in the top three
- Sites linking to it
- 8,057
- Paid Google search
- No ads found in the estimate; that does not mean it runs none
In answers
This editionShare of first choices
0%
rank 16 of 55 in helpdesk
Segment leader
31%
Zendesk Support Suite
- First choices
- 0 across its categories
- Named in
- 22 answers
- Its own site cited
- in 20 of the answers that named it
Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.
What it publishes
ShowHide
What it publishes
ShowHideAddresses on gorgias.com
4,040
subdomains included
Content
860
counted in the table below
Documentation
663
Product · Integration
41 · 228
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 430 | 4 | 2026-09-15 | SEO, Ecommerce marketing | |
| Conference or event | 151 | undated | |||
| Case study | 124 | 0 | 2026-02-24 | ||
| Report or ebook | 100 | 2 | 2026-08-24 | ||
| Comparison | 22 | 0 | 2026-05-15 | Ecommerce | |
| Webinar or virtual event | 16 | undated | |||
| Template or tool | 10 | 0 | 2026-05-11 | ||
| Glossary or explainer | 6 | 0 | 2026-05-08 | ||
| Podcast or video | 1 | undated |
Most recent
- 2026-09-15Inside the ai agent benchmark blog
- 2026-08-31Ai copilot customer service blog
- 2026-08-24BFCM's fastest-growing question is also its best-converting one. report or ebook
- 2026-08-21We rebuilt chat blog
- 2026-08-11Your team is sleeping on 53% of shopper questions. report or ebook
- 2026-07-06Best ecommerce helpdesk blog
Events in person
Last twelve months
- September 22, 2026Retail Club 2026Los Angeles, United States of America
- September 10, 2026Partner ConferenceLondon, United Kingdom · attended
- December 4, 2025AI Uncensored 2025London, United Kingdom
- November 7, 2025NXT:Commerce Summit 2025Amsterdam, Netherlands
As the event pages on gorgias.com state them, read September 28, 2026.
How it is countedHide how it is counted
Every page gorgias.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.
Follow Gorgias
An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.
Already following? Everything you follow, with a stop for each.
The company
Gorgias is its own company.ShowHide
The company
Gorgias is its own company.
ShowHideIn its own words
Stated by the vendor, not checked- Positioning
- The Conversational AI platform for Ecommerce
- For
- Ecommerce brands
- Price stated
- 0 gorgias.com
- Starting price
- 10 gorgias.com/pricing
- Free plan or trial
- Sign up free gorgias.com
- Integrations claimed
- 300 gorgias.com · 254 gorgias.com/pricing · 100 gorgias.com/product/sms pages disagree
- Certifications
- GDPRCCPA
- Hosting
- United StatesEuropean UnionAustralia
- Customers named
- Tommy JohnOrthofeetSuitshopOsea MalibubareMineralsTimbuk2Psycho BunnyBaby Gold
What Gorgias's own pages state, read September 28, 2026: gorgias.com, gorgias.com/pricing, trust.gorgias.com, gorgias.com/product/sms, gorgias.com/customers. A claimed page can correct any of them.
Is this your product?
Claim this page
Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Gorgias's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Gorgias, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.
What a new claim receivesHide what a new claim receives
A new claim receives the current edition's vendor brief for Gorgias by email, built from the raw record of the edition. It shows:
- where Gorgias is named, by buyer and by framing, and which cells hold its first choices;
- the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
- its vocabulary against the segment leader's, and the pages the models cited;
- who was chosen in the answers that did not name Gorgias, and every reason the record gives;
- a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
- one page of published figures cleared to show a buyer.