Every category where a model named Freshcaller for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant	Since September 2026
Contact center platforms	Customer	5%	7 of 86	0%	6	under 10 labels · led by Five9 at 18%

Movement

This is the first edition on this tier, so no move can be computed for Freshcaller yet. From the next edition this section shows, per buyer segment and per category, whether its share moved by more than the measured noise floor.

By model

How each model treated Freshcaller across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.

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Model	First choice	Alternative	Labels
Claude Haiku 4.5	0	1	1
GPT-5.4 mini	0	0	0
Gemini 3.5 Flash	0	0	0
Perplexity Sonar	0	0	0
Grok 4.1 Fast	0	1	1
Mistral Small	0	0	0
DeepSeek V4 Flash	0	0	0
Llama 4 Maverick	0	1	1
Qwen 3.7 Flash	1	0	1
Kimi K2	1	0	1
GLM 4.7 FlashX	0	0	0
MiniMax M2.5	1	0	1
GPT-6 Luna	0	0	0
Muse Glimmer 30B	0	0	0

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct2 labelsNone

Paraphrase0 labelsNone

Comparative5 labels1not counted in share

Budget-constrained14 labels5

Scale-constrained0 labelsNone

Negative1 labelNone

First choiceAlternativeMentionNegative22 labels in all, every segment counted; 5 of the 6 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“Freshcaller (Best Value) ... One of the most affordable cloud-based contact center solutions available.” MiniMax M2.5 · Contact center · budget prompt · first choice

“offers a simple, easy-to-use interface at a low price point, making it great for startups or small teams” Qwen 3.7 Flash · Contact center · budget prompt · first choice

“If money is extremely tight: Start with Freshcaller's free plan” Kimi K2 · Contact center · budget prompt · first choice

“offers a free tier, starting at $0 per month, making it an option to explore if you want to test features before committing financially” Claude Haiku 4.5 · Contact center · budget prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

No model argued against it.

Named alongside

The products named in the same answers as Freshcaller, over the 22 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Freshcaller was named but was not.

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ProductSame answerTook the first choice insteadHead to head

LiveAgent15 of 227Not among the top eight

CloudTalk15 of 226Not among the top eight

Nextiva12 of 222Not among the top eight

Dialpad Ai Contact Center10 of 220Not among the top eight

Aircall9 of 222Not among the top eight

RingCentral Events8 of 220Not among the top eight

Five94 of 220Not among the top eight

Ringover4 of 220Not among the top eight

Zendesk Contact Center4 of 220Not among the top eight

Freshdesk3 of 220Not among the top eight

A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named Freshcaller. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 22 of the 22 answers that named Freshcaller and are not a share of its labels.

Domains cited

nextiva.com17

cloudtalk.io13

forbes.com13

getvoip.com11

learn.g2.com11

crazyegg.com10

dialpad.com10

justcall.io10

zendesk.com9

outsourceaccelerator.com8

No domain is on file for Freshcaller, so its own site is not marked.

Pages cited

nextiva.com/blog/call-center-software-for-small-business.html13

forbes.com/advisor/business/software/best-call-center-software12

getvoip.com/blog/call-center-software-for-small-business11

learn.g2.com/best-contact-center-software11

crazyegg.com/blog/best-call-center-software10

dialpad.com/blog/small-business-call-center10

justcall.io/hub/best-software/contact-center10

cloudtalk.io/blog/small-business-call-center-software9

Pages are listed as the models cited them.

Search and answers

Where Freshcaller stands in Google search beside where it stands in the models' answers.

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In search

Google, US estimates

Searches for its name, Google: 590 a month (“freshcaller”)
AI search demand for its name, est.: 7 a month
Its own site: No site of its own on file, so no site figures

In answers

This edition

Share of first choices

rank 7 of 86 in contact center

Segment leader

18%

Five9

First choices: 5 across its categories
Named in: 22 answers
Its own site cited: No site on file to match

Search figures are US estimates from DataForSEO, read October 5, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.

Names read as Freshcaller

What the judge wrote, as written, with how often. The vendor table decides that these count as Freshcaller; a claim can dispute any of them.

Freshcaller (Freshdesk Contact Center) 2

Follow Freshcaller

An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.

Already following? Everything you follow, with a stop for each.

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Freshcaller's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Freshcaller, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

What a new claim receivesHide what a new claim receives

A new claim receives the current edition's vendor brief for Freshcaller by email, built from the raw record of the edition. It shows:

where Freshcaller is named, by buyer and by framing, and which cells hold its first choices;
the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
its vocabulary against the segment leader's, and the pages the models cited;
who was chosen in the answers that did not name Freshcaller, and every reason the record gives;
a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
one page of published figures cleared to show a buyer.