Every category where a model named Zendesk Contact Center for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant	Since September 2026
Contact center platforms	Customer	2%	15 of 86	14%	7	under 10 labels · led by Five9 at 18%

Movement

This is the first edition on this tier, so no move can be computed for Zendesk Contact Center yet. From the next edition this section shows, per buyer segment and per category, whether its share moved by more than the measured noise floor.

By model

How each model treated Zendesk Contact Center across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.

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Model	First choice	Alternative	Mention	Negative	Labels
Claude Haiku 4.5	0	0	0	0	0
GPT-5.4 mini	0	0	0	1	1
Gemini 3.5 Flash	0	0	0	0	0
Perplexity Sonar	0	0	1	0	1
Grok 4.1 Fast	0	0	0	0	0
Mistral Small	1	0	0	0	1
DeepSeek V4 Flash	0	0	0	0	0
Llama 4 Maverick	0	0	0	0	0
Qwen 3.7 Flash	0	0	0	0	0
Kimi K2	0	0	1	0	1
GLM 4.7 FlashX	0	1	0	0	1
MiniMax M2.5	0	1	0	0	1
GPT-6 Luna	0	0	0	0	0
Muse Glimmer 30B	0	0	1	0	1

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct5 labelsNone

Paraphrase1 labelNone

Comparative12 labelsNone

Budget-constrained7 labels2

Scale-constrained5 labelsNone

Negative3 labelsNone

First choiceAlternativeMentionNegative33 labels in all, every segment counted; 2 of the 2 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“LiveAgent and Zendesk Suite are top recommendations for small businesses on a budget” Mistral Small · Contact center · budget prompt · first choice

“Strong omnichannel capabilities with excellent AI-powered support features” GLM 4.7 FlashX · Contact center · direct prompt · alternative

“Mid-market: Zendesk or Talkdesk” MiniMax M2.5 · Contact center · comparative prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

“it starts at $83+ per agent/month yearly plus usage, so it's usually not the cheapest option” GPT-5.4 mini · Contact center · budget prompt · soft negative

Named alongside

The products named in the same answers as Zendesk Contact Center, over the 33 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Zendesk Contact Center was named but was not.

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ProductSame answerTook the first choice insteadHead to head

Five921 of 330Not among the top eight

Genesys Cloud CX20 of 3310Not among the top eight

Talkdesk15 of 331Not among the top eight

NICE CXone13 of 333Not among the top eight

Dialpad Ai Contact Center12 of 332Not among the top eight

Nextiva11 of 332Not among the top eight

Aircall10 of 332Not among the top eight

Amazon Connect10 of 331Not among the top eight

RingCentral Events7 of 330Not among the top eight

Twilio Flex6 of 330Not among the top eight

A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named Zendesk Contact Center. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 32 of the 33 answers that named Zendesk Contact Center and are not a share of its labels.

Domains cited

nextiva.com23

zendesk.comYour site21

justcall.io20

cloudtalk.io18

ringcentral.com13

dialpad.com11

forbes.com10

learn.g2.com10

sobot.io10

cxtoday.com9

124 of the 145 domain citations in answers naming Zendesk Contact Center came from somebody else's page.

Pages cited

justcall.io/hub/best-software/contact-center18

nextiva.com/blog/contact-center-software.html13

zendesk.com/service/voice/best-contact-center-software10

learn.g2.com/best-contact-center-software9

techtarget.com/enterprise-software/tip/Top-19-contact-center-platforms-of-20269

crazyegg.com/blog/best-call-center-software8

dialpad.com/blog/contact-center-software8

forbes.com/advisor/business/software/best-call-center-software8

Pages are listed as the models cited them.

Search and answers

zendesk.com is not in Google's top ten for any of the category's searches. In the answers, Zendesk Contact Center takes 2% of first choices and Five9 takes 18%.

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In search

Google, US estimates

Position for “contact center platform”

–

not in the top ten

Position for “best contact center platform”

–

not in the top ten

Searches for its name, Google: 260 a month (“zendesk contact center”)
AI search demand for its name, est.: 10 a month
Its company's site: zendesk.com shared with Zendesk's other products; the figures are the site's
Organic visits to its site: about 5,365,445 a month
Searches its site ranks for: 665,842 · 40,244 in the top three
Sites linking to it: 343,954
Paid Google search: 12 searches its ads show for, about 932 clicks and $16,181 a month (estimate)

Ads on GoogleDetailLess

63+ ads · 63 text · 63 shown in the last 30 days

First shown September 2024, as Depop Limited, verified. Ads started 2025-10 to 2026-09: 2 in the year, 61 before. 57 more by other advertisers linking to it.

On Google's pages: 1 2 3 4

In answers

This edition

Share of first choices

rank 15 of 86 in contact center

Segment leader

18%

Five9

First choices: 2 across its categories
Named in: 33 answers
Its own site cited: in 32 of the answers that named it

Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.

Names read as Zendesk Contact Center

What the judge wrote, as written, with how often. The vendor table decides that these count as Zendesk Contact Center; a claim can dispute any of them.

Zendesk 3Zendesk Suite 1

Follow Zendesk Contact Center

An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.

Already following? Everything you follow, with a stop for each.

The company

Zendesk is the company behind Zendesk Contact Center.

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On record

Wikidata

Website: zendesk.com
Headquarters: San Francisco, United States
Founded: 2007
Employees: about 3,830 (2020)
Ownership: Public, zen on New York Stock Exchange
Also from Zendesk: Zendesk Chat, Zendesk QA, Zendesk QA, formerly Klaus, Zendesk QA/Klaus, Zendesk Talk

Fetched September 14, 2026. These describe the company, not the product's standing, and a claimed page can dispute any of them. · Wikidata · Crunchbase

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Zendesk Contact Center's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Zendesk Contact Center, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

What a new claim receivesHide what a new claim receives

A new claim receives the current edition's vendor brief for Zendesk Contact Center by email, built from the raw record of the edition. It shows:

where Zendesk Contact Center is named, by buyer and by framing, and which cells hold its first choices;
the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
its vocabulary against the segment leader's, and the pages the models cited;
who was chosen in the answers that did not name Zendesk Contact Center, and every reason the record gives;
a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
one page of published figures cleared to show a buyer.