GTM AI Index
Index Vendors LiveAgent › Alternatives · September 2026 Edition
One category · what the models named instead

Alternatives to LiveAgent, as AI models named them

In the September 2026 Edition, 209 of the 216 answers collected in the one category where LiveAgent holds a standing named it neither as a first choice nor as an alternative. These are the products those answers put first, category by category and buyer by buyer. The output is the models' output.

Named instead, most often
First choices in the 209 answers that did not name LiveAgent, every category and segment above added together; a product can be counted in several. Each category below keeps its own denominator.

Customer support and helpdesk

Customer. Six framings, twelve models, one answer each per buyer segment; an answer counts here when LiveAgent is not its first choice or an alternative in it.
Small businessLiveAgent holds 7 labels here, under the 10-label cutoff, so it is unranked.

Seventy of the seventy-two answers did not name LiveAgent; it was the first choice in zero. The first choices in those seventy answers, nine products in all, the eight most named:

Help Scout26 of 70
Freshdesk21 of 70
Zoho Desk18 of 70
Pylon2 of 70
Hiver1 of 70
Tidio1 of 70
1 more in the record.The full small business standing →
Mid-marketLiveAgent is #12 of 14 here at 0% of first choices, 10 labels.

Sixty-seven of the seventy-two answers did not name LiveAgent; it was the first choice in zero. The first choices in those sixty-seven answers, eleven products in all, the eight most named:

Freshdesk20 of 67
Zendesk13 of 67
Zoho Desk6 of 67
Pylon3 of 67
HappyFox1 of 67
Help Scout1 of 67
Intercom1 of 67
3 more in the record.The full mid-market standing →
EnterpriseLiveAgent holds 1 label here, under the 10-label cutoff, so it is unranked.

Seventy-two of the seventy-two answers did not name LiveAgent; it was the first choice in zero. The first choices in those seventy-two answers, fourteen products in all, the eight most named:

6 more in the record.The full enterprise standing →

How to read this

A category is asked six ways of each of twelve models on behalf of each buyer segment, so a segment is seventy-two answers. An answer belongs on this page when the judge labeled LiveAgent neither its first choice nor an alternative in it; the products listed are the first choices those answers made, counted once per answer. An answer that named nothing first, or named LiveAgent only in passing, is in the denominator and adds to no product. The counts are not the category standing, which is on the category page with its share and rank; they are the same record read from LiveAgent's side.

Every answer and every label is in the free record. The output is the models' output; nothing here is a recommendation by the index, and a product named instead of LiveAgent was named by a model, not endorsed by anyone.