Small business▲+2Since September 2026: 4% → 6%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
6%from 4% in September 2026
Inside the floor by 9 pointsRank 6 → 5 of 51
3 categories · RankedTeamSupport
51Judge labels
19First choices
0Negative labels
12 / 14Models named it
3Categories
October 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-10-05.2, every buyer segment counted.
Best standing
14% in Helpdesk for mid-market buyers
Rank 3 of 55 in the mid-market standingaccepted challenger
2 of 14 models made it the first choice on the direct prompt; 0% of its 15 labels there were negative.
What the models named instead of TeamSupport →By buyer segmentRead the same way at every buyer size.
Small business5 of 51
5%12 labels
accepted challenger
Mid-market3 of 55
14%15 labels
accepted challenger
Enterprise5 of 61
5%8 labels
under the label threshold
In helpdesk · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading
Standing by category
Every category where a model named TeamSupport for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.
| Category | Function | Share | Rank | Negative rate | Labels | Quadrant | Since September 2026 |
|---|---|---|---|---|---|---|---|
| Customer support and helpdesk | Customer | 14% | 3 of 55 | 0% | 15 | accepted challenger | ▲+13Since September 2026: 2% → 15%, +13 points. Past the 11-point floor: movement. Read over the models both editions asked. |
| Chatbots and conversational AI for support | Customer | 4% | 8 of 114 | 0% | 3 | under 10 labels · led by Intercom Fin AI Agent at 41% | ▼−1Since September 2026: 5% → 4%, −1 point. Inside the 11-point floor: within noise. Read over the models both editions asked. |
| Knowledge base and self-service | Customer | 2% | 17 of 88 | 0% | 2 | under 10 labels · led by Notion at 21% | newNew since September 2026: not ranked then, 2% now. |
Movement
Since September 2026, TeamSupport moved past the floor in one of three categories: Helpdesk, +13 points to 15%. It held within the floor in the other two.
Best category · Helpdesk · by segment
Mid-market▲+13Since September 2026: 2% → 15%, +13 points. Past the 11-point floor: movement. Read over the models both editions asked.
15%from 2% in September 2026
Cleared the floor by 2 pointsRank 6 → 3 of 55
Enterprise▲+2Since September 2026: 4% → 6%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
6%from 4% in September 2026
Inside the floor by 9 pointsRank 4 → 5 of 56
All categories · Mid-market
| Category | September 2026 | Now | Change | Reading | Rank |
|---|---|---|---|---|---|
| Helpdesk | 2% | 15% | ▲+13Since September 2026: 2% → 15%, +13 points. Past the 11-point floor: movement. Read over the models both editions asked. | Moved past the floor | Rank 6 → 3 of 55 |
| Knowledge base | 0% | 2% | newNew since September 2026: not ranked then, 2% now. | New this edition | Rank 17 of 88, unchanged |
| Support chatbots | 5% | 4% | ▼−1Since September 2026: 5% → 4%, −1 point. Inside the 11-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 4 → 8 of 114 |
Shares here are read over the models both editions asked, so they can differ by a point or two from the standing above, which counts every model in this edition.
The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured · The editions
By model
How each model treated TeamSupport across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.ShowHide
By model
How each model treated TeamSupport across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.
ShowHide| Model | First choice | Alternative | Mention | Negative | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 3 | 1 | 1 | 0 | 5 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 2 | 0 | 0 | 2 |
| Grok 4.1 Fast | 0 | 1 | 0 | 0 | 1 |
| Mistral Small | 2 | 1 | 0 | 0 | 3 |
| DeepSeek V4 Flash | 1 | 1 | 0 | 0 | 2 |
| Llama 4 Maverick | 1 | 1 | 0 | 0 | 2 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 2 | 0 | 0 | 0 | 2 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 2 | 0 | 0 | 0 | 2 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 1 | 0 | 0 | 0 | 1 |
By framing
Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.
FramingLabels by classFirst choices
Direct21 labels7
Paraphrase29 labels12
Comparative1 labelNone
Budget-constrained0 labelsNone
Scale-constrained0 labelsNone
Negative0 labelsNone
First choiceAlternativeMentionNegative51 labels in all, every segment counted; 19 of the 19 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.
What the models said for it
Verbatim evidence the judge attached to positive labels.
“TeamSupport if your B2B relationships involve complex accounts with multiple stakeholders and you want a platform built specifically for that use case.” Kimi K2 · Helpdesk · direct prompt · first choice
“TeamSupport is purpose-built for B2B with account-level insight, conversational bots, rich-media ticketing, and strong omnichannel support” Claude Haiku 4.5 · Support chatbots · direct prompt · first choice
“TeamSupport focuses on B2B customer support... strong fit for B2B support teams at small to mid-sized companies” Claude Haiku 4.5 · Helpdesk · paraphrase prompt · first choice
“or TeamSupport if B2B-specific features like account management and churn prediction are priorities” MiniMax M2.5 · Helpdesk · direct prompt · first choice
And against it
Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.
No model argued against it.
Named alongside
The products named in the same answers as TeamSupport, over the 51 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and TeamSupport was named but was not.ShowHide
Named alongside
The products named in the same answers as TeamSupport, over the 51 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and TeamSupport was named but was not.
ShowHideProductSame answerTook the first choice insteadHead to head
A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.
What carried it into the answer
The sites and pages cited by the answers that named TeamSupport. A fact about retrieval, not a lever on the model.
Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 51 of the 51 answers that named TeamSupport and are not a share of its labels.
Domains cited
helpdesk.com33
plain.com26
zendesk.com19
kayako.com18
intercom.com17
teamsupport.comYour site17
usepylon.com17
blog.hubspot.com15
g2.com15
learn.g2.com15
175 of the 192 domain citations in answers naming TeamSupport came from somebody else's page.
Pages cited
Pages are listed as the models cited them.
Search and answers
teamsupport.com is not in Google's top ten for any of the category's searches. In the answers, TeamSupport takes 14% of first choices and Zendesk Support Suite takes 31%.ShowHide
Search and answers
teamsupport.com is not in Google's top ten for any of the category's searches. In the answers, TeamSupport takes 14% of first choices and Zendesk Support Suite takes 31%.
ShowHideIn search
Google, US estimatesPosition for “customer support and helpdesk platform”
–
not in the top ten
Position for “best customer support and helpdesk platform”
–
not in the top ten
- Searches for its name, Google
- 1,000 a month (“teamsupport”)
- AI search demand for its name, est.
- 1 a month
- Organic visits to its site
- about 19,052 a month
- Searches its site ranks for
- 8,949 · 149 in the top three
- Sites linking to it
- 2,117
- Paid Google search
- No ads found in the estimate; that does not mean it runs none
In answers
This editionShare of first choices
14%
rank 3 of 55 in helpdesk
Segment leader
31%
Zendesk Support Suite
- First choices
- 19 across its categories
- Named in
- 51 answers
- Its own site cited
- in 51 of the answers that named it
Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.
What it publishes
ShowHide
What it publishes
ShowHideAddresses on teamsupport.com
378
subdomains included
Content
244
counted in the table below
Documentation
0
Product · Integration
0 · 0
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 172 | 3 | 2026-09-16 | ||
| Case study | 45 | 0 | 2024-10-24 | ||
| Report or ebook | 12 | 0 | 2026-04-21 | ||
| Comparison | 7 | 0 | 2025-09-24 | ||
| Webinar or virtual event | 3 | 0 | 2023-02-05 | ||
| Glossary or explainer | 3 | 0 | 2026-03-27 | ||
| Template or tool | 1 | undated | |||
| News or press | 1 | 0 | 2023-02-05 |
Most recent
- 2026-09-16Ai for customer support leaders report blog
- 2026-09-10Using teamsupport ai as copilot during incidents blog
- 2026-09-08How ai agents handled incident response blog
- 2026-06-11Ai blueprint how to use ai to scale support blog
- 2026-06-02Customer operations platform brochure blog
- 2026-05-20Test modules and misc stuff blog
How it is countedHide how it is counted
Every page teamsupport.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.
Follow TeamSupport
An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.
Already following? Everything you follow, with a stop for each.
The company
TeamSupport is its own company.ShowHide
The company
TeamSupport is its own company.
ShowHideIn its own words
Stated by the vendor, not checked- Positioning
- An AI-native Customer Operations & Intelligence Platform for the full customer lifecycle.
- For
- B2B SaaS companies, software vendors, and technology businesses that manage ongoing customer relationships after the sale.
- Price stated
- Pricing for every team size and need teamsupport.com/pricing
- Starting price
- 45 teamsupport.com/pricing
- Free plan or trial
- Start a Trial teamsupport.com
- Customers named
- POMS Corp.Harris GovernProfit SwordJackrabbit TechnologiesXLDentMacPracticeACT LightingCaliber Public Safety
- Not stated on the pages read
- Integrations, certifications, hosting
What TeamSupport's own pages state, read September 28, 2026: teamsupport.com, teamsupport.com/pricing, teamsupport.com/category/customer-stories. A claimed page can correct any of them.
Is this your product?
Claim this page
Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when TeamSupport's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as TeamSupport, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.
What a new claim receivesHide what a new claim receives
A new claim receives the current edition's vendor brief for TeamSupport by email, built from the raw record of the edition. It shows:
- where TeamSupport is named, by buyer and by framing, and which cells hold its first choices;
- the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
- its vocabulary against the segment leader's, and the pages the models cited;
- who was chosen in the answers that did not name TeamSupport, and every reason the record gives;
- a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
- one page of published figures cleared to show a buyer.
Badges
Wins only: a badge exists where TeamSupport is ranked in a category's top three this edition. Three sizes, one file each, light and dark; the code is under each.ShowHide
Badges
Wins only: a badge exists where TeamSupport is ranked in a category's top three this edition. Three sizes, one file each, light and dark; the code is under each.
ShowHideTeamSupport is among the products AI models recommend first in Customer support and helpdesk this edition. Each badge says so in the buyer's words, names the edition, and links to the standing. The next edition issues a new badge; this one stays true as a record of October 2026.
Wide · 320 × 104 Website, beside other badges
Square · 240 × 240 LinkedIn, slides
Compact · 200 × 56 Email signature, footer
Badges read on light and dark pages. Alt text carries the claim, the category, the edition and the index, so it stays a citation where the image does not load.