Customer support and helpdesk · October 2026 Edition
TeamSupport vs Help Scout
Two of fourteen models named TeamSupport first on the direct prompt; zero named Help Scout. TeamSupport was named by nine of the fourteen models and Help Scout by twelve and TeamSupport carries 15 labels and Help Scout 36, so the shares are not directly comparable.
Named in three categories this edition.
Boston, United States, founded 2011. Named in four categories this edition.
First-choice share14%2%Of first choices across the direct, paraphrase, budget and scale prompts, 0 to 100.
Negative rate0%8%Negative labels as a share of the product's labels, 0 to 100.
Rank in category#3#6A position in a field of 11; printed, not drawn.
Labels1536A count; the two differ.
The two percentage rows are drawn on one 0 to 100 track, TeamSupport reading right to left. Rank and label count are printed, not drawn.Freshdesk was named alongside these two in thirteen of the fourteen direct answers. Zendesk Support Suite vs TeamSupport · Zendesk Support Suite vs Help Scout · Freshdesk vs TeamSupport
Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the customer support and helpdesk page.
By framing
How many of the fourteen models made each the first choice, per way of asking, and how many argued against it.
TeamSupportFirst choices, of fourteen modelsHelp Scout
Direct20
Paraphrase70
Comparative00
Budget-constrained011 against Help Scout
Scale-constrained001 against Help Scout
Negative001 against Help Scout
Bars are first choices, 0 to 14 each sideModels that argued againstA model can name both, so the two sides of a row do not sum to fourteen.
Every model, every framing
The eighty-four answers behind the chart above, one cell each: where TeamSupport and Help Scout stood in it.
| Model | Direct | Paraphrase | Comparative | Budget-constrained | Scale-constrained | Negative |
|---|---|---|---|---|---|---|
| Claude Haiku 4.5 | | | | |||
| GPT-5.4 mini | ||||||
| Gemini 3.5 Flash | | | ||||
| Perplexity Sonar | | | | | ||
| Grok 4.1 Fast | | | | | ||
| Mistral Small | | | | |||
| DeepSeek V4 Flash | | | | |||
| Llama 4 Maverick | | | ||||
| Qwen 3.7 Flash | | | ||||
| Kimi K2 | | | | |||
| GLM 4.7 FlashX | | | | | ||
| MiniMax M2.5 | | | ||||
| GPT-6 Luna | | | ||||
| Muse Glimmer 30B | | |
TeamSupport Help Scout first choice named as an alternative argued againstblank: not namedEach cell is one answer, TeamSupport on the left and Help Scout on the right.The direct prompt
The plain question, one answer per model, grouped by where TeamSupport and Help Scout stood in it.
TeamSupport first, Help Scout an alternative
2 of 14 modelsHelp Scout was named in the answer but not as the choice, or not at all.Kimi K2TeamSupport, Zendesk Support Suite alternatives: Freshdesk, HubSpot Service Hub
MiniMax M2.5TeamSupport, Zendesk Support Suite alternatives: Freshdesk, Help Scout, Intercom
Neither was the first choice, one was named
6 of 14 modelsThe answer put something else first and named one of the two as an alternative.Claude Haiku 4.5Zendesk Support Suite alternatives: Freshdesk, Plain, TeamSupport
Perplexity SonarZendesk Support Suite alternatives: Freshdesk, Front, HubSpot Service Hub, Plain, TeamSupport
Grok 4.1 FastFreshdesk alternatives: Help Scout, Salesforce Service Cloud, Zendesk Support Suite, Zoho Desk
Mistral SmallFreshdesk, Zendesk Support Suite alternatives: HubSpot Service Hub, TeamSupport
Llama 4 MaverickPlain alternatives: Freshdesk, TeamSupport
GLM 4.7 FlashXFreshdesk, Zendesk for Customer Service alternatives: Front, Help Scout, HubSpot Service Hub, Zoho Desk
Neither was named
6 of 14 modelsThe answer made no first choice from these two in this category.GPT-5.4 miniZendesk Support Suite alternatives: Freshdesk, HubSpot Service Hub, Intercom, Salesforce Service Cloud
Gemini 3.5 FlashZendesk Support Suite alternatives: ClearFeed, Freshdesk, Front, HubSpot Service Hub, Intercom
DeepSeek V4 FlashFreshdesk alternatives: Front, Intercom, Zendesk Support Suite
Qwen 3.7 FlashZendesk Support Suite alternatives: HubSpot Service Hub, Intercom, Salesforce Service Cloud
GPT-6 LunaZendesk Support Suite alternatives: Freshdesk, HubSpot Service Hub, Intercom
Muse Glimmer 30BFreshdesk, Pylon alternatives: Plain, Zendesk Support Suite
Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment and they are never added together. The figures above are the mid-market standing, which is the one the category orders by.
Small business
Help Scout leads by fifteen points.
Help Scout20%#3 of 12TeamSupport5%#5 of 12Mid-marketThe figures above
The order flips: TeamSupport leads at mid-market.
TeamSupport14%#3 of 11Help Scout2%#6 of 11Enterprise
TeamSupport leads by four points.
TeamSupport5%#– of 10Help Scout2%#– of 10What the models said about TeamSupport
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Three of three in this category shown.
“TeamSupport if your B2B relationships involve complex accounts with multiple stakeholders and you want a platform built specifically for that use case.” Kimi K2 · direct prompt · first choice
“TeamSupport focuses on B2B customer support... strong fit for B2B support teams at small to mid-sized companies” Claude Haiku 4.5 · paraphrase prompt · first choice
“or TeamSupport if B2B-specific features like account management and churn prediction are priorities” MiniMax M2.5 · direct prompt · first choice
What the models said about Help Scout
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Five of five in this category shown.
“good if ease of use matters most, but its starting price is higher at about $25/user/month” Perplexity Sonar · budget prompt · soft negative
“You have likely outgrown simple shared inbox tools (like basic Gmail or entry-tier Help Scout)” Gemini 3.5 Flash · scale prompt · soft negative
“Help Scout (Watch for performance and billing)” Grok 4.1 Fast · negative prompt · soft negative
“For the most features at a reasonable cost, Help Scout or Freshdesk are excellent choices.” Claude Haiku 4.5 · budget prompt · first choice
“Help Scout is a good mid-range option for teams wanting a balance between price and functionality.” Mistral Small · budget prompt · alternative
Also compared
Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.