Freshdesk vs TeamSupport
Seven of twelve models named Freshdesk first on the direct prompt; zero named TeamSupport. Freshdesk was named by twelve of the twelve models and TeamSupport by ten and Freshdesk carries 59 labels and TeamSupport 12, so the shares are not directly comparable.
By Freshworks, San Mateo. Named in five categories this edition.
Named in two categories this edition.
Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all twelve models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the customer support and helpdesk page.
By framing
FreshdeskFirst choices, of twelve modelsTeamSupport
Every model, every framing
| Model | Direct | Paraphrase | Comparative | Budget-constrained | Scale-constrained | Negative |
|---|---|---|---|---|---|---|
| Claude Haiku 4.5 | | | | |||
| GPT-5.4 mini | | | | | ||
| Gemini 3.5 Flash | | | | | ||
| Perplexity Sonar | | | | | ||
| Grok 4.1 Fast | | | | | | |
| Mistral Small | | | | | | |
| DeepSeek V4 Flash | | | | | | |
| Llama 4 Maverick | | | ||||
| Qwen 3.7 Flash | | | | | | |
| Kimi K2 | | | | | ||
| GLM 4.7 FlashX | | | | | | |
| MiniMax M2.5 | | | | | |
Freshdesk TeamSupport first choice named as an alternative argued againstblank: not namedEach cell is one answer, Freshdesk on the left and TeamSupport on the right.The direct prompt
Freshdesk first, TeamSupport an alternative
7 of 12 modelsTeamSupport was named in the answer but not as the choice, or not at all.Neither was the first choice, one was named
5 of 12 modelsThe answer put something else first and named one of the two as an alternative.Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.
By buyer segment
Freshdesk36%#1 of 10TeamSupport4%#– of 10Freshdesk44%#1 of 14TeamSupport2%#5 of 14Freshdesk10%#3 of 10TeamSupport4%#– of 10What the models said about Freshdesk
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Six of six in this category shown.
“Verdict: Avoid if you value billing transparency, good support, or reliable reporting.” DeepSeek V4 Flash · negative prompt · hard negative
“Unauthorized renewals, hard-to-cancel subscriptions, surprise charges post-cancellation” Grok 4.1 Fast · negative prompt · hard negative
“Freshdesk - Moderate to High Risk” Mistral Small · negative prompt · hard negative
“For most mid-market B2B companies, Freshdesk is the best default — the strongest balance of capability, price, and ease of ownership.” DeepSeek V4 Flash · direct prompt · first choice
“For most mid-market B2B companies, Freshdesk offers the strongest balance of capability, scalability, and price.” Kimi K2 · direct prompt · first choice
“Start with Freshdesk for most mid-market B2B—it's the top "value for SMB/mid-market" pick across sources” Grok 4.1 Fast · direct prompt · first choice
What the models said about TeamSupport
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. One of one in this category shown.
“if B2B-specific features are crucial, go with TeamSupport” Claude Haiku 4.5 · paraphrase prompt · first choice
Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.