Small business=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
0%from 0% in September 2026
Inside the floor by 11 pointsRank 45 → 47 of 51
LiveChat · 1 category · Named, not rankedHelpDesk by LiveChat
18Judge labels
1First choices
8Negative labels
8 / 14Models named it
1Category
October 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-10-05.2, every buyer segment counted.
Standing
7 labels, too few to rank
A product needs 10 labels in a category before a share or quadrant is stated. HelpDesk by LiveChat was named 7 times in Helpdesk, where Zendesk Support Suite led with 31%. The labels and the evidence are below, counted exactly.
By buyer segmentRead the same way at every buyer size.
Small business47 of 51
0%6 labels
under the label threshold
Mid-market11 of 55
2%7 labels
under the label threshold
Enterprise21 of 61
0%5 labels
under the label threshold
In helpdesk · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading
Standing by category
Every category where a model named HelpDesk by LiveChat for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.
| Category | Function | Share | Rank | Negative rate | Labels | Quadrant | Since September 2026 |
|---|---|---|---|---|---|---|---|
| Customer support and helpdesk | Customer | 2% | 11 of 55 | 57% | 7 | under 10 labels · led by Zendesk Support Suite at 31% | ▲+2Since September 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
Movement
Since September 2026, HelpDesk by LiveChat held within the floor in its one category: no change cleared 11 points.
Best category · Helpdesk · by segment
Mid-market▲+2Since September 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
2%from 0% in September 2026
Inside the floor by 9 pointsRank 48 → 10 of 55
Enterprise▼−2Since September 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
0%from 2% in September 2026
Inside the floor by 9 pointsRank 9 → 19 of 56
All categories · Mid-market
| Category | September 2026 | Now | Change | Reading | Rank |
|---|---|---|---|---|---|
| Helpdesk | 0% | 2% | ▲+2Since September 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 48 → 11 of 55 |
Shares here are read over the models both editions asked, so they can differ by a point or two from the standing above, which counts every model in this edition.
The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured · The editions
By model
How each model treated HelpDesk by LiveChat across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.ShowHide
By model
How each model treated HelpDesk by LiveChat across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.
ShowHide| Model | First choice | Alternative | Mention | Negative | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 1 | 1 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.1 Fast | 0 | 0 | 0 | 1 | 1 |
| Mistral Small | 0 | 0 | 1 | 0 | 1 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 1 | 0 | 0 | 0 | 1 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 2 | 2 |
| MiniMax M2.5 | 0 | 1 | 0 | 0 | 1 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |
By framing
Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.
FramingLabels by classFirst choices
Direct0 labelsNone
Paraphrase0 labelsNone
Comparative2 labelsNone
Budget-constrained8 labels1
Scale-constrained2 labelsNone
Negative6 labelsNone
First choiceAlternativeMentionNegative18 labels in all, every segment counted; 1 of the 1 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.
What the models said for it
Verbatim evidence the judge attached to positive labels.
“HelpDesk is a streamlined, browser-based multichannel ticketing platform that is easy to set up and use.” Llama 4 Maverick · Helpdesk · budget prompt · first choice
“Intuitive platform designed for small teams ... without breaking the bank” MiniMax M2.5 · Helpdesk · budget prompt · alternative
And against it
Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.
“mixed but concerning reviews... new tickets do not send email to assigned agents” Claude Haiku 4.5 · Helpdesk · negative prompt · hard negative
“Missing features, occasional bugs, slow loading, and complex setup.” GLM 4.7 FlashX · Helpdesk · negative prompt · hard negative
“billing scams (e.g., charges after trial blocks without refunds)” Grok 4.1 Fast · Helpdesk · negative prompt · hard negative
“Performance can be slow at times; some users report integration friction with other tools.” GLM 4.7 FlashX · Helpdesk · negative prompt · soft negative
Named alongside
The products named in the same answers as HelpDesk by LiveChat, over the 17 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and HelpDesk by LiveChat was named but was not.ShowHide
Named alongside
The products named in the same answers as HelpDesk by LiveChat, over the 17 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and HelpDesk by LiveChat was named but was not.
ShowHideProductSame answerTook the first choice insteadHead to head
A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.
What carried it into the answer
The sites and pages cited by the answers that named HelpDesk by LiveChat. A fact about retrieval, not a lever on the model.
Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 17 of the 17 answers that named HelpDesk by LiveChat and are not a share of its labels.
Domains cited
helpdesk.comYour site12
capterra.com8
intercom.com8
getmacha.com6
eesel.ai5
g2.com5
learn.g2.com5
softwareadvice.com5
cloudtalk.io4
happyfox.com4
Fifty of the sixty-two domain citations in answers naming HelpDesk by LiveChat came from somebody else's page.
Pages cited
Pages are listed as the models cited them.
Search and answers
helpdesk.com is not in Google's top ten for any of the category's searches. In the answers, HelpDesk by LiveChat takes 2% of first choices and Zendesk Support Suite takes 31%.ShowHide
Search and answers
helpdesk.com is not in Google's top ten for any of the category's searches. In the answers, HelpDesk by LiveChat takes 2% of first choices and Zendesk Support Suite takes 31%.
ShowHideIn search
Google, US estimatesPosition for “customer support and helpdesk platform”
–
not in the top ten
Position for “best customer support and helpdesk platform”
–
not in the top ten
- Organic visits to its site
- about 76,919 a month
- Searches its site ranks for
- 12,150 · 493 in the top three
- Sites linking to it
- 2,786
- Paid Google search
- No ads found in the estimate; that does not mean it runs none
Ads on GoogleDetailLess1 ads · 1 text · 1 shown in the last 30 days
First shown May 2023, as Semantic Holdings, Inc, verified. 1 more by other advertisers linking to it.
On Google's pages: 1
In answers
This editionShare of first choices
2%
rank 11 of 55 in helpdesk
Segment leader
31%
Zendesk Support Suite
- First choices
- 1 across its categories
- Named in
- 17 answers
- Its own site cited
- in 17 of the answers that named it
Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.
What it publishes
ShowHide
What it publishes
ShowHideAddresses on helpdesk.com
638
subdomains included
Content
429
counted in the table below
Documentation
95
Product · Integration
5 · 14
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 257 | undated | CRM | ||
| Comparison | 84 | undated | |||
| Glossary or explainer | 80 | 0 | 2024-10-09 | ABM, CRM | |
| Case study | 4 | undated | |||
| Report or ebook | 2 | undated | |||
| Webinar or virtual event | 1 | undated | |||
| News or press | 1 | undated |
Most recent
- 2024-10-09What is help desk glossary or explainer
How it is countedHide how it is counted
Every page helpdesk.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.
Names read as HelpDesk by LiveChat
What the judge wrote, as written, with how often. The vendor table decides that these count as HelpDesk by LiveChat; a claim can dispute any of them.
HelpDesk 3HelpDesk.com 2HelpDesk (by Text) 1Helpdesk 365 1
Follow HelpDesk by LiveChat
An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.
Already following? Everything you follow, with a stop for each.
The company
LiveChat is the company behind HelpDesk by LiveChat.ShowHide
The company
LiveChat is the company behind HelpDesk by LiveChat.
ShowHideOn record
Wikidata- Website
- livechat.com
- Founded
- 2002
Fetched September 14, 2026. These describe the company, not the product's standing, and a claimed page can dispute any of them. · Wikidata · LinkedIn
In its own words
Stated by the vendor, not checked- Positioning
- AI-powered ticketing software that helps support teams handle messages from many channels in one place.
- For
- support teams
- Price stated
- HelpDesk offers tiered plans for different team sizes and support needs, plus custom Enterprise options. helpdesk.com
- Starting price
- 0 helpdesk.com
- Free plan or trial
- 14-day free trial helpdesk.com
- Certifications
- SOC 2GDPRPCI DSS (SAQ A)SOC 2 Type 2HIPAA complianceWCAG 2.1 AACCPAData Privacy Framework
- Customers named
- Brastel Co., Ltd.Wembley StadiumHairlustValley Driving School
- Not stated on the pages read
- Integrations, hosting
What HelpDesk by LiveChat's own pages state, read October 5, 2026: helpdesk.com, helpdesk.com, helpdesk.com/pricing, helpdesk.com/features, helpdesk.com/integrations. A claimed page can correct any of them.
Is this your product?
Claim this page
Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when HelpDesk by LiveChat's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as HelpDesk by LiveChat, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.
What a new claim receivesHide what a new claim receives
A new claim receives the current edition's vendor brief for HelpDesk by LiveChat by email, built from the raw record of the edition. It shows:
- where HelpDesk by LiveChat is named, by buyer and by framing, and which cells hold its first choices;
- the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
- its vocabulary against the segment leader's, and the pages the models cited;
- who was chosen in the answers that did not name HelpDesk by LiveChat, and every reason the record gives;
- a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
- one page of published figures cleared to show a buyer.