Small business=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
0%from 0% in September 2026
Inside the floor by 11 pointsRank 18 → 21 of 75
6 categories · RankedPylon
37Judge labels
10First choices
2Negative labels
10 / 14Models named it
6Categories
October 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-10-05.2, every buyer segment counted.
Best standing
5% in Knowledge base for mid-market buyers
Rank 6 of 88 in the mid-market standing
3 of 14 models made it the first choice on the direct prompt; 0% of its 5 labels there were negative.
By buyer segmentRead the same way at every buyer size.
Small business22 of 77
0%3 labels
under the label threshold
Mid-market6 of 88
5%5 labels
under the label threshold
Enterprise23 of 85
0%3 labels
under the label threshold
In knowledge base · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading
Standing by category
Every category where a model named Pylon for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.
| Category | Function | Share | Rank | Negative rate | Labels | Quadrant | Since September 2026 |
|---|---|---|---|---|---|---|---|
| Knowledge base and self-service | Customer | 5% | 6 of 88 | 0% | 5 | under 10 labels · led by Notion at 21% | =heldSince September 2026: 4% → 4%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
| Chatbots and conversational AI for support | Customer | 2% | 14 of 114 | 0% | 2 | under 10 labels · led by Intercom Fin AI Agent at 41% | ▼−3Since September 2026: 5% → 2%, −3 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
| Customer support and helpdesk | Customer | 2% | 9 of 55 | 20% | 5 | under 10 labels · led by Zendesk Support Suite at 31% | ▼−7Since September 2026: 7% → 0%, −7 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
| Contact center quality assurance | Customer | 0% | 50 of 81 | 0% | 1 | under 10 labels · led by EvaluAgent at 28% | |
| Customer feedback and surveys | Customer | 0% | 62 of 84 | 0% | 1 | under 10 labels · led by CustomerGauge at 24% | newNew since September 2026: not ranked then, 0% now. |
| In-app messaging and customer communications | Customer | 0% | 55 of 105 | 0% | 1 | under 10 labels · led by Intercom at 21% | newNew since September 2026: not ranked then, 0% now. |
Movement
Since September 2026, Pylon held within the floor in all six categories: no change cleared 11 points.
Best category · Knowledge base · by segment
Mid-market=heldSince September 2026: 4% → 4%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
4%from 4% in September 2026
Inside the floor by 11 pointsRank 12 → 10 of 85
Enterprise▼−5Since September 2026: 5% → 0%, −5 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
0%from 5% in September 2026
Inside the floor by 6 pointsRank 6 → 22 of 79
All categories · Mid-market
| Category | September 2026 | Now | Change | Reading | Rank |
|---|---|---|---|---|---|
| Helpdesk | 7% | 0% | ▼−7Since September 2026: 7% → 0%, −7 points. Inside the 11-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 4 → 9 of 55 |
| Support chatbots | 5% | 2% | ▼−3Since September 2026: 5% → 2%, −3 points. Inside the 11-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 5 → 14 of 114 |
| Knowledge base | 4% | 4% | =heldSince September 2026: 4% → 4%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 12 → 6 of 88 |
| Contact center QA | 0% | 0% | newNew since September 2026: not ranked then, 0% now. | New this edition | Rank 50 of 81, unchanged |
| Feedback | 0% | 0% | newNew since September 2026: not ranked then, 0% now. | New this edition | Rank 62 of 84, unchanged |
| In-app messaging | 0% | 0% | newNew since September 2026: not ranked then, 0% now. | New this edition | Rank 55 of 105, unchanged |
Shares here are read over the models both editions asked, so they can differ by a point or two from the standing above, which counts every model in this edition.
The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured · The editions
By model
How each model treated Pylon across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.ShowHide
By model
How each model treated Pylon across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.
ShowHide| Model | First choice | Alternative | Mention | Negative | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 1 | 4 | 0 | 0 | 5 |
| Perplexity Sonar | 1 | 0 | 0 | 1 | 2 |
| Grok 4.1 Fast | 0 | 0 | 1 | 0 | 1 |
| Mistral Small | 0 | 1 | 0 | 0 | 1 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 1 | 0 | 1 | 0 | 2 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 2 | 2 | 0 | 0 | 4 |
By framing
Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.
FramingLabels by classFirst choices
Direct21 labels8
Paraphrase11 labels2
Comparative1 labelNone
Budget-constrained0 labelsNone
Scale-constrained1 labelNone
Negative3 labelsNone
First choiceAlternativeMentionNegative37 labels in all, every segment counted; 10 of the 10 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.
What the models said for it
Verbatim evidence the judge attached to positive labels.
“Best overall B2B-focused platform: Pylon... "Pylon leads the pack as the best overall customer support tool for B2B companies"” Muse Glimmer 30B · Helpdesk · direct prompt · first choice
“Pylon: A knowledge base software that offers strong capabilities without enterprise complexity.” Llama 4 Maverick · Knowledge base · direct prompt · first choice
“the consensus 2025 picks are Pylon, Freshdesk and Document360 for mid-market B2B” Muse Glimmer 30B · Knowledge base · direct prompt · first choice
“Pylon is the premier AI-native B2B support platform” Gemini 3.5 Flash · Support chatbots · paraphrase prompt · first choice
And against it
Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.
“fewer native social media integrations and being not designed for B2C companies” Perplexity Sonar · Helpdesk · negative prompt · soft negative
Named alongside
The products named in the same answers as Pylon, over the 37 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Pylon was named but was not.ShowHide
Named alongside
The products named in the same answers as Pylon, over the 37 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Pylon was named but was not.
ShowHideProductSame answerTook the first choice insteadHead to head
A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.
What carried it into the answer
The sites and pages cited by the answers that named Pylon. A fact about retrieval, not a lever on the model.
Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 37 of the 37 answers that named Pylon and are not a share of its labels.
Domains cited
usepylon.comYour site35
plain.com22
learn.g2.com16
zendesk.com14
helply.com12
freshworks.com10
blog.hubspot.com9
capterra.com9
helpdesk.com9
intercom.com9
110 of the 145 domain citations in answers naming Pylon came from somebody else's page.
Pages cited
Pages are listed as the models cited them.
Search and answers
usepylon.com is not in Google's top ten for any of the category's searches. In the answers, Pylon takes 5% of first choices and Notion takes 21%.ShowHide
Search and answers
usepylon.com is not in Google's top ten for any of the category's searches. In the answers, Pylon takes 5% of first choices and Notion takes 21%.
ShowHideIn search
Google, US estimatesPosition for “knowledge base software”
–
not in the top ten
Position for “best knowledge base software”
–
not in the top ten
- Searches for its name, Google
- 40,500 a month (“pylon”)
- AI search demand for its name, est.
- 3,118 a month
- Organic visits to its site
- about 29,726 a month
- Searches its site ranks for
- 2,217 · 185 in the top three
- Sites linking to it
- 1,894
- Paid Google search
- 3 searches its ads show for, about 7 clicks and $166 a month (estimate)
In answers
This editionShare of first choices
5%
rank 6 of 88 in knowledge base
Segment leader
21%
Notion
- First choices
- 10 across its categories
- Named in
- 37 answers
- Its own site cited
- in 37 of the answers that named it
Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.
What it publishes
ShowHide
What it publishes
ShowHideAddresses on usepylon.com
1,360
subdomains included
Content
492
counted in the table below
Documentation
670
Product · Integration
0 · 49
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 382 | undated | |||
| Podcast or video | 28 | undated | |||
| Case study | 25 | undated | |||
| Comparison | 22 | undated | |||
| Conference or event | 19 | undated | |||
| Glossary or explainer | 7 | undated | |||
| Report or ebook | 6 | 0 | 2026-01-16 | ||
| Webinar or virtual event | 2 | undated | |||
| Template or tool | 1 | undated |
Most recent
- 2026-01-16Notebooks | Pylon report or ebook
How it is countedHide how it is counted
Every page usepylon.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.
Follow Pylon
An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.
Already following? Everything you follow, with a stop for each.
The company
Pylon is its own company.ShowHide
The company
Pylon is its own company.
ShowHideIn its own words
Stated by the vendor, not checked- Positioning
- The Agentic Support Platform
- For
- B2B companies
- Certifications
- SOC 2ISO 27001:2022ISO/IEC 42001:2023GDPRHIPAA
- Customers named
- Cognition
- Not stated on the pages read
- Price, starting price, free plan or trial, integrations, hosting
What Pylon's own pages state, read September 28, 2026: usepylon.com, trust.usepylon.com, usepylon.com/integrations. A claimed page can correct any of them.
Is this your product?
Claim this page
Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Pylon's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Pylon, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.
What a new claim receivesHide what a new claim receives
A new claim receives the current edition's vendor brief for Pylon by email, built from the raw record of the edition. It shows:
- where Pylon is named, by buyer and by framing, and which cells hold its first choices;
- the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
- its vocabulary against the segment leader's, and the pages the models cited;
- who was chosen in the answers that did not name Pylon, and every reason the record gives;
- a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
- one page of published figures cleared to show a buyer.