Pylon

Named in 5 judge labels across 1 category by 3 of 6 models in the September 2026 Edition. 3 first choices, 0 negative labels. Every number here is derived from the raw labels under vendor table v2026-09-08.5.

Best standing

11% in Helpdesk

Rank 4 of 35 products named in customer support and helpdesk. 2 of 6 models made it the first choice on the direct prompt; 0% of its 5 labels there were negative.

Standing by category

Every category where a model named Pylon. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Vertical	First choices	Rank	Negative rate	Labels	Quadrant
Customer support and helpdesk	Customer	11%	4 of 35	0%	5	under 10 labels

By model

How each model treated Pylon across every prompt where it was named. Six models, six prompts per category.

Model	First choice	Alternative	Labels
Claude Opus 5	0	2	2
Claude Opus 4.8	0	0	0
GPT-6 Astra	2	0	2
GPT-5.6 Sol	0	0	0
Gemini 3.1 Pro	0	0	0
Perplexity Sonar Pro	1	0	1

What the models said for it

Verbatim evidence the judge attached to positive labels.

“I’d evaluate Pylon first if much of your customer support happens in shared Slack or Microsoft Teams channels” GPT-6 Astra · Helpdesk · paraphrase prompt · first choice

“If you sell complex software to named business accounts, Pylon would be my first demo.” GPT-6 Astra · Helpdesk · direct prompt · first choice

“the strongest *default* choice is Pylon” Perplexity Sonar Pro · Helpdesk · direct prompt · first choice

“if your customers already talk to you in Slack, Pylon will make your team measurably faster, and that's worth the platform risk of a smaller vendor” Claude Opus 5 · Helpdesk · direct prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

No model argued against it.

Names read as Pylon

What the judge wrote, as written, with how often. The vendor table decides that these count as Pylon; a claim can dispute any of them.

Every label used the canonical name.

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page gets a verified contact who is told when each edition publishes; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Pylon, applied by version and listed in the change log; and a logo and one-line description supplied by the vendor and marked as such.

It does not get any change to labels, shares or quadrants, any preview, or any say over which quotes appear. Sponsorship is separate: a sponsor funds categories or buyer dimensions and is named on what it funded, and the rules are the same for every sponsor.